Dell PowerVault 110T SDLT320 Manuel utilisateur

Dell™PowerVault™110T SDLT 320 Tape Drive User's Guide

Please visit http://support.dell.com if you require further help and assistance, or to obtain drivers or firmware upgrades.

Information in this document is subject to change without notice.

Trademarks used in this text: Dell, PowerVault and the DELL logo are trademarks of Dell Computer Corporation. Microsoft and Windows are registered trademarks of

Microsoft Corporation. NetWare is a trademark of Novell, Inc. DLTtape and Super DLTtape are trademarks of Quantum Corporation. Other trademarks and trade names may

be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in

trademarks and trade names other than its own.

Patented under one or more of U.S. Patents Nos. 5,003,307; 5,016,009; 5,463,390; 5,506,580; held by Hi/FN, Inc.

Date of release: October 2002

Introduction

Setting Up the Tape Drive

Using the Tape Drive

Using the Tape Backup Software

Cartridge Care and Cleaning

Diagnostics

Troubleshooting

Frequently Asked Questions

Specifications

Regulatory Compliance

SCSI Connectors

Jumpers

Getting Help

Contacting Dell

Back to Contents Page

Cartridge Care and Cleaning: Dell™PowerVault™110T SDLT 320 Tape Drive User's

Guide

•Appearance of SDLT Tapes •Cleaning the Tape Mechanism •Caring for Tape Cartridges

Appearance of SDLT Tapes

From the outside, the Super DLTtape™cartridge looks very similar to the DLTtape IV cartridges. The basic geometry, write protection switch, and label space are unchanged

from the DLTtape IV cartridge. This simplifies the integration of Super DLTtape into existing operating environments and into automated tape libraries.

The Super DLTtape cartridge is easy to recognize; it has a different color than the DLTtape IV cartridge and contains a distinctive pattern molded into the shell. The Super

DLTtape cartridge has a keying feature to ensure you can not load it into previous generation DLTtape systems.

Cleaning the Tape Mechanism

When to Use the Cleaning Cartridge

SuperDLTtape drives do not require regular preventative cleaning due to improvements in the design. Do not clean your drive unless required. Your backup software or the

yellow Cleaning Required light (LED) notify you if you need to clean the drive. The location of the yellow Cleaning Required LED is shown in Figure 1.

Figure 1. Front Panel LEDs

Compatibility

The SDLT cleaning cartridge is for use in Super DLTtape drives, autoloaders, and libraries only.

Capacity

Each SDLT cleaning cartridge is good for 20 uses. Use one of the attached labels to keep track of the number of uses.

Loading a Cleaning Cartridge

To load a cleaning cartridge, follow these steps:

1. Insert the cleaning cartridge (with the front slide label slot facing outward) fully into the drive until the drive engages the cartridge and begins to take up the cleaning

media.

The green In Use light will blink and the cleaning cycle will begin automatically.

When the cleaning cycle completes the cartridge automatically ejects from the drive and the yellow Cleaning Required light shuts off.

2. Remove the cartridge, place it back into a plastic case, and mark the label after each cleaning.

For additional details about using cleaning cartridges in autoloaders and libraries, refer to the owner's manual for that product.

Cleaning Cartridge Care



1

Drive

Density

LED

(Amber)

2

Drive

Status

LED

(Green)

3

Cleaning

Required

LED

(Yellow)

4

Eject

Button

NOTE: On the last cleaning, the cleaning cartridge will not eject. Use the Eject button on the front of the drive to eject the expired cleaning cartridge and dispose of

the cartridge.

lProtect cartridges from shock, vibration and magnetic fields.

lAvoid exposure to direct sunlight, heat and moisture.

lStore cleaning cartridges vertically.

lNever touch the tape or tape leader. Dust and oils from your skin will contaminate the tape and affect performance.

lAlways visually inspect a media cartridge before placing it in the drive. If damage is apparent, do not use the cartridge.



Caring for Regular (Non-cleaning) Tape Cartridges

lAlways keep each tape cartridge in its protective plastic case when it is not in the tape drive.

lWhen carrying tape cartridges in their cases, always orient the cases so that the grooves in the cases interlock. This prevents the cases from slipping apart and falling.

lNever stack the tape cartridges in a stack of more than five.

lWhen placing tape cartridges in archival storage, stand each tape cartridge vertically.

lDo not carry cartridges loosely in a box or any other container. Allowing cartridges to hit together exposes them to unnecessary physical shock.

lAlways observe the proper environmental conditions for the storage of tape cartridges. Refer to the cartridge reference card supplied with each cartridge. The ambient

operating environment for the tape cartridge is:

lIf storage or transportation of a tape cartridge have exposed it to conditions outside the ambient values above, "condition" the tape cartridge to its operating environment

for a 24-hour period.

lDo not place cartridges on or near devices that may produce magnetic fields such as computer monitors, motors, or video equipment. Such exposure can alter or

erase data on the tape.

lNever apply adhesive labels or adhesive notes on the top, side, or bottom of a tape cartridge. Only use the user slide-in type label provided with each cartridge and

slide it over the label slot on the cartridge.

lDo not touch or allow direct contact with tape or tape leader. Dust or natural skin oils can contaminate the tape and impact tape performance.

lDo not expose the tape cartridge to moisture or direct sunlight.

lDo not insert any cartridge that has been dropped into tape drive without a thorough visual inspection. A dropped cartridge may have dislodged, loosened, or damaged

internal components.

lAvoid unnecessary opening of the cartridge door; this may expose the tape to contamination or physical damage.

lDo not use graphite pencils, water-soluble felt pens, or other debris-producing writing instruments on your labels. Never erase a label—replace it.

lMake sure you place the unused cartridge labels in the protective box so that you do not inadvertently pick them up along with the cartridge during subsequent usage.

(A static electricity charge on a cartridge may cause a label to cling to the cartridge.) A label that is accidentally inserted into the drive along with a cartridge can

prevent the hub reel and drive gear from meshing.

lMaintain clean operating, working, and storage environments.

lFollow all tape cartridge handling instructions that accompany your cartridges or tape drive.

Back to Contents Page

CAUTION: Ensure that only one label is stuck to the label area of the cartridge. Never use nonstandard labels, and never stick anything to the cartridge

other than in the label area.

Temperature

10°Cto40°C(50°Fto104°F)



Relative Humidity

20% to 80% (non-condensing)

Back to Contents Page

SCSI Connectors: Dell™PowerVault™110T SDLT 320 Tape Drive User's Guide

Figure 1 shows the location of the two 68-pin SCSI connectors available from the back of the Dell PowerVault 110T SDLT 320 tape drive, external model.

Figure 2 shows the location of the SCSI port available from the back of the Dell PowerVault 110T SDLT 320 tape drive, internal model.

Figure 1. Location of SCSI Connectors on Back of External Drive

Figure 2. Location of SCSI Port on Back of Internal Drive



1

SCSI ID

Selector

2

SCSI

Connectors (2)

3

Fan

4

Power

Connector

5

Power Switch



1

Power

Connector

(4-pin)

2

Controller

Diag Port

(8-pin)

(Diagnostic

use only; not

for customer

use)

3

Configuration

Jumper (Not

for customer

use) (8-pin)

4

Loader

Connector

RS-422

(8-pin)

5

SCSI ID

Jumper

Block

(10-pin)

6

TERMPWR

Block

(4-pin)

7

SCSI Port

(68-pin)

Back to Contents Page

Contacting Dell: Dell™PowerVault™110T SDLT 320 Tape Drive User's Guide

To contact Dell electronically, you can access the following websites:

lwww.dell.com

lsupport.dell.com (technical support)

lpremiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold

customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which

codes to use, contact a local or an international operator.



Country (City)

International Access Code Country

Code

City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

Anguilla

General Support

toll-free:800-335-0031

Antigua and Barbuda

General Support

1-800-805-5924

Argentina (Buenos Aires)

International Access Code: 00

Country Code: 54

City Code: 11

Website: www.dell.com.ar



Tech Support and Customer Care

toll-free:0-800-444-0733

Sales

0-810-444-3355

Tech Support Fax

1145157139

Customer Care Fax

1145157138

Aruba

General Support

toll-free:800-1578

Australia (Sydney)

International Access Code: 0011

Country Code: 61

City Code: 2

E-mail (Australia): [email protected]



E-mail (New Zealand): [email protected]



Home and Small Business

1-300-65-55-33

Government and Business

toll-free:1-800-633-559

Preferred Accounts Division (PAD)

toll-free:1-800-060-889

Customer Care

toll-free:1-800-819-339

Corporate Sales

toll-free:1-800-808-385

Transaction Sales

toll-free:1-800-808-312

Fax

toll-free:1-800-818-341

Austria (Vienna)

International Access Code: 900

Country Code: 43

City Code: 1

Website: support.euro.dell.com



E-mail: [email protected]



Home/Small Business Sales

0179567602

Home/Small Business Fax

0179567605

Home/Small Business Customer Care

0179567603

Preferred Accounts/Corporate Customer Care

06608056

Home/Small Business Technical Support

0179567604

Preferred Accounts/Corporate Technical Support

06608779

Switchboard

01491040

Bahamas

General Support

toll-free:1-866-278-6818

Barbados

General Support

1-800-534-3066

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

Website: support.euro.dell.com



E-mail: [email protected]



E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/



Technical Support

024819288

Customer Care

024819119

Home/Small Business Sales

toll-free:080016884

Corporate Sales

024819100

Fax

024819299

Switchboard

024819100

Bermuda

General Support

1-800-342-0671

Bolivia

General Support

toll-free:800-10-0238

Brazil

International Access Code: 00

Country Code: 55

City Code: 51

Website: www.dell.com/br



Customer Support, Technical Support

0800903355

Tech Support Fax

514815470

Customer Care Fax

514815480

Sales

0800903390

British Virgin Islands

General Support

toll-free:1-866-278-6820

Brunei

Country Code: 673

Customer Technical Support (Penang, Malaysia)

6046334966

Customer Service (Penang, Malaysia)

6046334949

Transaction Sales (Penang, Malaysia)

6046334955

Canada (North York, Ontario)

International Access Code: 011

Automated Order-Status System

toll-free:1-800-433-9014

AutoTech (automated technical support)

toll-free:1-800-247-9362

Customer Care (from outside Toronto)

toll-free:1-800-387-5759

Customer Care (from within Toronto)

416758-2400

Customer Technical Support

toll-free:1-800-847-4096

Sales (direct sales—from outside Toronto)

toll-free:1-800-326-9463

Sales (direct sales—from within Toronto)

416758-2200

Sales (federal government, education, and medical)

toll-free:1-800-567-7542

Sales (major accounts)

toll-free:1-800-387-5755

TechFax

toll-free:1-800-950-1329

Cayman Islands

General Support

1-800-805-7541

Chile (Santiago)

Country Code: 56

City Code: 2

Sales, Customer Support, and Technical Support

toll-free:1230-020-4823

China (Xiamen)

Country Code: 86

City Code: 592

Tech Support website: support.ap.dell.com/china



Tech Support E-mail: [email protected]



Tech Support Fax

8181350

Home and Small Business Technical Support

toll-free:8008582437

Corporate Accounts Technical Support

toll-free:8008582333

Customer Experience

toll-free:8008582060

Home and Small Business

toll-free:8008582222

Preferred Accounts Division

toll-free:8008582062

Large Corporate Accounts GCP

toll-free:8008582055

Large Corporate Accounts Key Accounts

toll-free:8008582628

Large Corporate Accounts North

toll-free:8008582999

Large Corporate Accounts North Government and Education

toll-free:8008582955

Large Corporate Accounts East

toll-free:8008582020

Large Corporate Accounts East Government and Education

toll-free:8008582669

Large Corporate Accounts Queue Team

toll-free:8008582572

Large Corporate Accounts South

toll-free:8008582355

Large Corporate Accounts West

toll-free:8008582811

Large Corporate Accounts Spare Parts

toll-free:8008582621

Colombia

General Support

980-9-15-3978

Costa Rica

General Support

0800-012-0435

Czech Republic (Prague)

International Access Code: 00

Country Code: 420

City Code: 2

Website: support.euro.dell.com



E-mail: [email protected]



Technical Support

02 22 83 27 27

Customer Care

02 22 83 27 11

Fax

02 22 83 27 14

TechFax

02 22 83 27 28

Switchboard

02 22 83 27 11

Denmark (Copenhagen)

International Access Code: 00

Country Code: 45

Website: support.euro.dell.com



E-mail Support (portable computers): [email protected]



E-mail Support (desktop computers): [email protected]



E-mail Support (servers): [email protected]



Technical Support

70230182

Customer Care (Relational)

70230184

Home/Small Business Customer Care

32875505

Switchboard (Relational)

32871200

Fax Switchboard (Relational)

32871201

Switchboard (Home/Small Business)

32875000

Fax Switchboard (Home/Small Business)

32875001

Dominica

General Support

toll-free:1-866-278-6821

Dominican Republic

General Support

1-800-148-0530

Ecuador

General Support

toll-free:999-119

El Salvador

General Support

01-899-753-0777

Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

Website: support.euro.dell.com



E-mail: [email protected]



E-mail Support (servers): [email protected]



Technical Support

0925331360

Technical Support Fax

0925331381

Relational Customer Care

0925331338

Home/Small Business Customer Care

0969379194

Fax

0925331399

Switchboard

0925331300

France (Paris) (Montpellier)

International Access Code: 00

Country Code: 33

City Codes: (1) (4)

Website: support.euro.dell.com



E-mail: support.euro.dell.com/fr/fr/emaildell/



Home and Small Business



Technical Support

0825387270

Customer Care

0825823833

Switchboard

0825004700

Switchboard (calls from outside of France)

0499754000

Sales

0825004700

Fax

0825004701

Fax (calls from outside of France)

0499754001

Corporate



Technical Support

0825004719

Customer Care

0825338339

Switchboard

0155947100

Sales

0155947100

Fax

0155947101

Germany (Langen)

International Access Code: 00

Country Code: 49

City Code: 6103

Website: support.euro.dell.com



E-mail: [email protected]



Technical Support

06103766-7200

Home/Small Business Customer Care

0180-5-224400

Global Segment Customer Care

06103766-9570

Preferred Accounts Customer Care

06103766-9420

Large Accounts Customer Care

06103766-9560

Public Accounts Customer Care

06103766-9555

Switchboard

06103766-7000

Grenada

General Support

toll-free:1-866-540-3355

Guatemala

General Support

1-800-999-0136

Guyana

General Support

toll-free:1-877-270-4609

Hong Kong

International Access Code: 001

Technical Support (Dimension™and Inspiron™)

29693188

Technical Support (OptiPlex™, Latitude™, and Dell Precision™)

29693191

Country Code: 852

Customer Service (non-technical, post-sales issues)

800938291

Transaction Sales

toll-free:800964109

Large Corporate Accounts HK

toll-free:800964108

Large Corporate Accounts GCP HK

toll-free:800903708

India

Technical Support

1600338045

Sales

1600338044

Ireland (Cherrywood)

International Access Code: 16

Country Code: 353

City Code: 1

Website: support.euro.dell.com



E-mail: [email protected]



Ireland Technical Support

1850543543

U.K. Technical Support (dial within U.K. only)

08709080800

Home User Customer Care

012044095

Small Business Customer Care

012044444

U.K. Customer Care (dial within U.K. only)

08709060010

Corporate Customer Care

012044003

Ireland Sales

012044444

U.K. Sales (dial within U.K. only)

08709074000

SalesFax

012040144

Fax

012045960

Switchboard

012044444

Italy (Milan)

International Access Code: 00

Country Code: 39

City Code: 02

Website: support.euro.dell.com



E-mail: support.euro.dell.com/it/it/emaildell/



Home and Small Business



Technical Support

0257782690

Customer Care

0269682114

Fax

0269682113

Switchboard

0269682112

Corporate



Technical Support

0257782690

Customer Care

0257782555

Fax

0257503530

Switchboard

02577821

Jamaica

General Support (dial from within Jamaica only)

1-800-682-3639

Japan (Kawasaki)

International Access Code: 001

Country Code: 81

City Code: 44

Website: support.jp.dell.com



Technical Support (servers)

toll-free: 0120-1984-98

Technical Support outside of Japan (servers)

81-44-556-4162

Technical Support (Dimension™and Inspiron™)

toll-free: 0120-1982-26

Technical Support outside of Japan (Dimension and Inspiron)

81-44-520-1435

Technical Support (Dell Precision™, OptiPlex™, and Latitude™)

toll-free:0120-1984-33

Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)

81-44-556-3894

24-Hour Automated Order Service

044-556-3801

Customer Care

044-556-4240

Business Sales Division (up to 400 employees)

044-556-1465

Preferred Accounts Division Sales (over 400 employees)

044-556-3433

Large Corporate Accounts Sales (over 3500 employees)

044-556-3430

Public Sales (government agencies, educational institutions, and medical institutions)

044-556-1469

Global Segment Japan

044-556-3469

Individual User

044-556-1760

Faxbox Service

044-556-3490

Switchboard

044-556-4300

Korea (Seoul)

International Access Code: 001

Country Code: 82

City Code: 2

Technical Support

toll-free:080-200-3800

Sales

toll-free:080-200-3600

Customer Service (Seoul, Korea)

toll-free: 080-200-3800

Customer Service (Penang, Malaysia)

6046334949

Fax

2194-6202

Switchboard

2194-6000

Latin America

Customer Technical Support (Austin, Texas, U.S.A.)

512728-4093

Customer Service (Austin, Texas, U.S.A.)

512728-3619

Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)

512728-3883

Sales (Austin, Texas, U.S.A.)

512728-4397

SalesFax (Austin, Texas, U.S.A.)

512728-4600

or512728-3772

Luxembourg

International Access Code: 00

Country Code: 352

Website: support.euro.dell.com



E-mail: [email protected]



Technical Support (Brussels, Belgium)

024819288

Home/Small Business Sales (Brussels, Belgium)

toll-free:080016884

Corporate Sales (Brussels, Belgium)

024819100

Customer Care (Brussels, Belgium)

024819119

Fax (Brussels, Belgium)

024819299

Switchboard (Brussels, Belgium)

024819100

Macao

Country Code: 853

Technical Support

toll-free:0800582

Customer Service (Penang, Malaysia)

6046334949

Transaction Sales

toll-free:0800581

Malaysia (Penang)

International Access Code: 00

Country Code: 60

City Code: 4

Technical Support

toll-free:1800888298

Customer Service

046334949

Transaction Sales

toll-free:1800888202

Corporate Sales

toll-free:1800888213

Mexico

International Access Code: 00

Country Code: 52

Customer Technical Support

001-877-384-8979

or 001-877-269-3383

Sales

50-81-8800

or 01-800-888-3355

Customer Service

001-877-384-8979

or 001-877-269-3383

Main

50-81-8800

or 01-800-888-3355

Montserrat

General Support

toll-free:1-866-278-6822

Netherlands Antilles

General Support

001-800-882-1519

Netherlands (Amsterdam)

International Access Code: 00

Country Code: 31

City Code: 20

Website: support.euro.dell.com



E-mail: support.euro.dell.com/nl/nl/emaildell/



Technical Support

0206744500

Home/Small and Medium Business

0206745500

Home/Small and Medium Business Fax

0206744775

Home/Small and Medium Business Customer Care

0206744200

Corporate

0206745000

Corporate Fax

0206744779

Corporate Customer Care

0206744325

New Zealand

International Access Code: 00

Country Code: 64

E-mail (New Zealand): [email protected]



E-mail (Australia): [email protected]



Home and Small Business

0800446255

Government and Business

0800444617

Sales

0800441567

Fax

0800441566

Nicaragua

General Support

001-800-220-1006

Norway (Lysaker)

International Access Code: 00

Country Code: 47

Website: support.euro.dell.com

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E-mail Support (portable computers):

[email protected]

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Table des matières

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