Compaq Evo Thin Client t20 Manuel utilisateur

Troubleshooting Guide

Compaq

Evo

Thin Clients T20 and T30

Part Number: 245305-004

June 2003

Compaq, the Compaq logo, and Evo are trademarks of Compaq

Information Technologies Group, L.P. in the United States and other

countries.

Microsoft, Windows, and Windows NT are trademarks of Microsoft

Corporation in the United States and other countries.

All other product names mentioned herein may be trademarks of their

respective companies.

Compaq Computer Corporation shall not be liable for technical or editorial

errors or omissions contained herein or for incidental or consequential

damages in connection with the furnishing, performance, or use of this

material. The information in this document is provided “as is” without

warranty of any kind, including, but not limited to, the implied warranties

of merchantability and fitness for a particular purpose, and is subject to

change without notice. The warranties for Compaq products are set forth in

the express limited warranty statements accompanying such products.

Nothing herein should be construed as constituting an additional warranty.

This document contains proprietary information that is protected by

translated to another language without the prior written consent of Compaq

Computer Corporation.

ÅWARNING: Text set off in this manner indicates that failure to

follow directions could result in bodily harm or loss of life.

ÄCAUTION: Text set off in this manner indicates that failure to follow

directions could result in damage to equipment or loss of information.

Troubleshooting Guide

Compaq

Evo

Thin Clients T20 and T30

Fourth Edition (June 2003)

Part Number: 245305-004

Troubleshooting Guide iii

Contents

1 Product Description

Optional Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

Compaq Evo Thin Client T20 . . . . . . . . . . . . . . . . . . . . . 1–2

Compaq Evo Thin Client T30 . . . . . . . . . . . . . . . . . . . . . 1–3

Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4

Connecting USB Equipment . . . . . . . . . . . . . . . . . . . . . . 1–4

Locating Additional Information . . . . . . . . . . . . . . . . . . . 1–5

2 Spare Parts

T20 and T30 Spare Parts Lists . . . . . . . . . . . . . . . . . . . . . 2–1

3 Diagnostics and Troubleshooting

LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Power-On Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

Power-On Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . 3–4

Resetting the Thin Client . . . . . . . . . . . . . . . . . . . . . . . . . 3–5

T20-T30 Troubleshooting Flow Chart . . . . . . . . . . . . . . . 3–6

T20-T30 Troubleshooting Flow Chart (Cont.). . . . . . . . . 3–7

T20-T30 Troubleshooting Flow Chart (Cont.). . . . . . . . . 3–8

T20-T30 Troubleshooting Flow Chart (Cont.). . . . . . . . . 3–9

T20-T30 Troubleshooting Flow Chart (Cont.). . . . . . . . 3–10

Basic Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

4 Rapport Administrative Software

iv Troubleshooting Guide

5 Citrix MetaFrame

Citrix MetaFrame Troubleshooting . . . . . . . . . . . . . . . . . 5–1

6 PXE Operation Flow

Current PXE Support Devices . . . . . . . . . . . . . . . . . . . . 6–2

List of Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

PXE Firmware Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . 6–3

Evo

Thin Client T20 Specifications

Evo

Thin Client T30 Specifications

C NetXFer Download Utility

D Support Information

DRAFT - Revised: 09/17/02

Troubleshooting Guide 1–1

Product Description

The Compaq Evo Thin Clients T20 and T30are Windows-based

terminals that connect over a network to a server where all

processing and storage occurs. Because of the nature of the

products, troubleshooting is significantly simpler than on a

standard PC.

The Windows Graphical User Interface (GUI) is English on all

Thin Clients. If you are using a foreign language keyboard, an

ICA or RDP connection will perform the localization between a

server-based application and the device, but all interaction with

the unit itself is in English.

Optional Firmware

PXE (Pre-boot Execution Environment) is supported on both the

Compaq Evo T20 and T30 NTe w/PXE and XPe products.

PXE allows a client to boot from a server on a network prior to

booting the embedded Operating System (OS) or the OS from the

local hard drive. A PXE-enabled client connects its Network

Information Center (NIC) to the Local Area Network (LAN) via a

jumper which keeps the workstation connected to the network

even when the power is off.

Because a network administrator does not have to physically visit

a specific client and manually boot it, the operating system and

other software can be loaded onto the device from a server over

the network.

PXE is a mandatory element of Intel’s Wired for Management

(WfM) specification and must be supported by the client’s BIOS

and its NIC.

1–2 Troubleshooting Guide

Product Description

Compaq

Evo

Thin Client T20

Compaq Evo Thin Client T20 - Front View

Compaq Evo Thin Client T20 - Rear View

Product Description

Troubleshooting Guide 1–3

DRAFT - Revised: 09/17/02

Compaq

Evo

Thin Client T30

Compaq Evo Thin Client T30 - Front View

Compaq Evo Thin Client T30 - Rear View

ÄCAUTION: The T30 power cord connector is for use only with the

supplied power adaptor. Replace only with the same or equivalent

type as recommended by the manufacturer.

1–4 Troubleshooting Guide

Product Description

Serial Number Location

The serial number is displayed on the bottom of the units.

Connecting USB Equipment

USB mouse devices and keyboards do not require special drivers

and are considered to be plug and play peripherals. Certain USB

devices such as printers and modems, however, may require

special drivers. For information on requirements for special

drivers, refer to the documentation that is included with the USB

device.

If a USB device is not supported directly by Compaq, a script

may be written to use the Rapport Administrative Software for

Compaq Evo Thin Clients to download the device driver to the

client. For information on script writing, refer to documentation

included with Rapport Administrative Software.

Product Description

Troubleshooting Guide 1–5

DRAFT - Revised: 09/17/02

Locating Additional Information

The following documentation is available to support these

products:

■Quick Setup

■Hardware Reference Guide

■Terminal Emulation Quick Reference Guide (Extended

Emulation)

■Terminal Emulation Quick Reference Guide

■Quick Reference Guide for Microsoft Windows NTe-based

Thin Clients

■Quick Reference Guide for Microsoft Windows

CE 2.12-based Thin Clients

■Adminstrators Guide for Microsoft Windows CE 2.12-based

Thin Clients

■Quick Reference and Administrator’s Guide for Microsoft

Windows CE.NET-based Thin Clients

■Compaq Service Advisories and Bulletins

■Compaq QuickFind

✎Documentation, white papers, and drivers are subject to change.

For the latest Compaq Evo Thin Client documentation, visit the

following Web site: www.compaq.com/support/thinclients .

DRAFT - Revised: 09/23/02

Troubleshooting Guide 2–1

Spare Parts

T20 and T30 Spare Parts Lists

The Spare Parts tables that follow provide a listing of the spare

parts available for the Compaq Evo Thin Clients T20 and T30.

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