Colortrac SMARTLF SCAN Manuel utilisateur

Scan! Scanners

Troubleshooting Guide

Scan! Scanner Troubleshooting Guide

Page 2 of 10

SmartLF Scan! Scanners

Troubleshooting Guide

Issue 4 Date: 31/07/2018

©Colortrac Ltd 2018

The product and the contents of this publication may be changed without prior notification.

Colortrac Ltd makes every effort to ensure this publication is free from error. Misprints, errors

or quality observations should be reported to Technical Support, Colortrac Ltd.

Colortrac Ltd shall not be liable for any damages, errors, issues or events that result from the

use of the equipment or this manual.

No part of this product or publication may be reproduced,

copied or transmitted in any form or by any means without

permission from:

Colortrac Ltd.

Units 3 –5 Brunel Court.

Burrel Road.

St Ives,

Huntingdon,

Cambridgeshire,

PE27 3LW.

United Kingdom.

Tel: +44 (0)1480 464618

Fax: +44 (0)1480 464620

www.colortrac.com

Scan! Scanner Troubleshooting Guide

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Contents

1Dead Scanner, No Display....................................................................................................... 4

2Image Does Not Look As It Should .......................................................................................... 5

3Firmware Install Problems........................................................................................................ 7

4Paper Loading Problems.......................................................................................................... 8

5Error Codes .............................................................................................................................. 9

6Miscellaneous......................................................................................................................... 10

References within this Instruction Manual:

The Scan! Service Material can be found on:

www.colortracsupport.com

Requister for your own access.

Scan! Scanner Troubleshooting Guide

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1 Dead Scanner, No Display

1.1 Flow Graph

Note: Follow procedures in the Service Manual for the various suggestions.

Scan! Scanner Troubleshooting Guide

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2 Image Does Not Look As It Should

2.1 Image Examples

Original

Scanned Image

1. Bad image quality with washed out or

incorrect colours is normally down to the

scanner needing calibration. Follow

instructions in the Scan! service manual

to calibrate the scanner.

2. When the image between 2 CIS points

has a step, it is because the scanner

needs the auto-stitch process to be run.

Follow instruction in the Scan! service

manual to auto-stitch the scanner.

Scan! Scanner Troubleshooting Guide

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3. Fine lines down the image can be either dirt1or a scratches2on the glass or dirt being picked

up from the paper tray and dragged through. If the line is contineous through the scan, clean

the glass and calibrate the scanner. If it starts and appears to disapear further down the scan,

clean the paper tray and try again. Scratched Glass needs replacing.

Scan! Scanner Troubleshooting Guide

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3 Firmware Install Problems

3.1 Flow Graph

Note: Follow procedures in the Service Manual for the various suggestions.

Scan! Scanner Troubleshooting Guide

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4 Paper Loading Problems

4.1 Flow Graph

Note: Follow procedures in the Service Manual for the various suggestions.

Scan! Scanner Troubleshooting Guide

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5 Error Codes

5.1 Engineering Menu

From the engineering menu:

+ (together)

Then:

Error codes (see below).

(After Firmware 1.01 and NetApp v1.2.2.7)

001 - ERR_NO_PAPER

002 - ERR_INVALID_MODEL

003 - ERR_CAL_PARAMS_INVALID

004 - ERR_CAL_PARAMS_MISSING

005 - ERR_SD_MOUNT

006 - ERR_SD_READ

007 - ERR_SD_WRITE

008 - ERR_SD_FULL

009 - ERR_SD_FORMAT

010 - ERR_SD_CLOSE

011 - ERR_USB_MISSING

012 - ERR_USB_MOUNT

013 - ERR_USB_CORRUPT

014 - ERR_USB_READ

015 - ERR_USB_WRITE

016 - ERR_USB_FULL

017 - ERR_USB_DELETE

018 - ERR_USB_CLOSE

019 - ERR_ETHERNET

020 - ERR_ETHERNET_NO_PC

021 - ERR_ETHERNET_NO_CLOUD

022 - ERR_ETHERNET_PC

023 - ERR_ETHERNET_CLOUD

024 - ERR_STITCH

025 - ERR_NORM

026 - ERR_LED

027 - ERR_UPDATE

Scan! Scanner Troubleshooting Guide

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6 Miscellaneous

Scanner won’t scan. It stages media and the

control buttons navigate, but the scanner won’t

scan to USB / Network / Printer when the green

button is pressed

No calibration figures in scanner. Run the light levels,

calibration, Auto-stitch and motor speed processes.

Scanner will not auto-size.

Clean Glass

Run Calibration & auto-stitch

Won’t scan to a USB memory stitck.

Didn’t follow Motor Speed process to completion.

USB Stick configured as a ‘Drive’ device.

Memory stick doesn’t have enough space available.

Reformat to Fat32, making sure it’s128GB max

From power on, the LED stays amber.

Lid Power Microswitch not working / bad connection.

SD Card has bad connection / faulty.

Replace Main Board.

Keypad buttons won’t move icons through menu.

Keypad cable not making good connection.

LCD shows icons, but no LED illumination.

LED cable not making good connection.

Unable to scan to network (No LEDs at port).

Faulty network cable.

Bad network connection.

Faulty Main Board.

Scan over network terminates early with

corrupted image.

The scanner is running over a slow network, the scanner

is not faulty.

Scanner is not stitched / Will not auto-stitch.

Reconfigure the scanner to the correct model. Carry out a

full set-up.

Scan to PC image doesn’t appear at my PC.

L Scan not installed on the PC.

L Scan installed on more than one PC (only one

installation for a system)

Scan to Print image doesn’t appear on my

network printer.

More than one supported printer is on the network.

Note: Follow procedures in the Service Manual for the various suggestions.

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