CCV V400M Supplément

Installation &

Service Manual

V400M

CID: 193

Document version: 1.0

Modified on: 04-06-2018

CID: 187

Document version: 1.0

Modified on: 02-03-2018

CCV Nederland

PO Box 9226

6800 KH Arnhem

026 3849911

www.ccv.eu

or by any means (electronically, mechanically, by photocopying, recording or otherwise), without the prior written permission of CCV Nederland.

Installation & Service Manual V400M

[email protected]

CCV Nederland

V1.0, 10-09-2019

Final

Ref.: -

Installation & Service Manual

V400M

V1.0, Final

CID195/10092019

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Table of contents

1INTRODUCTION 4

1.1 Purpose of this document 4

2INSTALLATION & POWER FACILITIES 5

2.1 Requirements 5

3OPERATING THE V400M 6

3.1 Overview of the PIN pad 6

3.1.1 The PIN pad touchscreen 7

3.2 Letters and symbols 8

3.3 Potential interference by surroundings 8

3.4 Information required to install the equipment 8

4INSTALLING THE V400M 9

4.1 Connecting the V400M 9

4.1.1 Installing a thermal paper roll 10

4.1.2 4G and WIFI 11

4.1.3 Installing the SIM card and battery 11

4.1.4 WIFI 18

4.2 Performing the V400M hardware installation 30

4.3 Performing day opening and day closure 35

4.4 Performing test transactions 37

5THE PIN PAD MENU 39

5.1 The merchant menu 39

5.2 The service menu 43

6CONTACT DETAILS 46

6.1 CCV telephone numbers 46

6.2 CCV opening hours 46

6.3 General address details for CCV 46

7ANNEXES 47

7.1 Abbreviations and terms 47

7.2 Entering alphanumeric characters 49

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1INTRODUCTION

The V400M is a payment terminal which communicates both via WIFI and 4G. If both communication options are enabled,

this payment terminal can switch from 4G to WIFI and vice versa.

1.1 Purpose of this document

This document provides step-by-step instructions on how to use and install a V400M PIN pad. It also explains how to

access the PIN pad menu, and provides information on all menu options required for installation and service purposes.

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2INSTALLATION & POWER FACILITIES

2.1 Requirements

To install the V400M PIN pad, the following facilities must be present at the installation location:

V400M

Power cable

Internet connection

TMS Terminal ID

SIM card (if applicable)

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3OPERATING THE V400M

3.1 Overview of the PIN pad

Description of the V400M PIN pad components

Display

The operations you perform are shown on the display.

Contactless card reader

Customers can hold their contactless payment cards or smartphone with payment application in front of the PIN

pad display to pay.

Chip card reader

Cardholders can insert their payment cards and chip cards into the chip card reader to start a transaction. The card

must be inserted with the chip facing up and towards the terminal.

Magnetic stripe reader

Customers can swipe their payment cards in the magnetic stripe reader to start a transaction. The card must be

inserted with the magnetic stripe facing downwards and towards the terminal.

Xkey

Return to a previous menu or cancel an operation. Customers can cancel a transaction by pressing this key.

<key

Correct entered data or adjust PIN pad settings. Customers can correct entered data by pressing this key.

Okey

Confirm entered data. Customers use this key to confirm a transaction.

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3.1.1 The PIN pad touchscreen

The touchscreen features several icons which can be tapped for menu navigation. You can tap these symbols to perform

functions. Tap the desired symbol to perform the corresponding function.

Icon

Function

Scroll back to the previous menu

Close the menu

Scroll back to the first line in the menu

Scroll up one line in the menu

Scroll down one line in the menu

Scroll down to the last line in the menu

Scroll back to the previous menu option

Scroll to the next menu option

Select the menu option currently displayed

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3.2 Letters and symbols

In order to enter alphanumeric characters, you have to press a key several times until the desired character appears on the

display.

10x

11x

12x

13x

14x

15x

space

‘

“

(

)

[

]

{

}

;

After entering a letter or a symbol, wait 1 second before entering the next character.

If you want to enter the word ‘Pin’, for example, use the following keys:

Press <7> twice = P

Press <4> seven times = i

Press <6> six times = n

3.3 Potential interference by surroundings

Surroundings may affect product performance. Take this into account when installing the equipment. Your payment

terminal can operate under the following circumstances:

The ambient temperature is between 0°C and 50°C

The relative humidity is between 5% and 85%

Avoid:

Shocks and vibrations

Direct sunlight or objects that produce heat

Excessive heat and dust

Oil and dirt

Water or condensation

Placing the terminal close to objects that cause excessive fluctuations in current and/or electromagnetic fields

3.4 Information required to install the equipment

To install the V400M, you must have the following information:

Only required if the terminal uses a static IP address: terminal IP address, subnet mask, gateway and DNS IP address for

the PIN pad. This information should be known to customer and/or network provider.

TMS TID of the PIN pad. (At CCV, the TMS TID is also known as TNL number. The prefix TNL should be left out during

installation.)

Network connection to all necessary addresses (see document on Confluence: CCV Terminal Network Host Access 2.11

ENG (591.2 KiB).

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4INSTALLING THE V400M

4.1 Connecting the V400M

V400M payment terminal

The payment terminal will be operated by both yourself and your customers when performing transactions.

SIM card

You need to insert a SIM card in the payment terminal to enable communication via 4G networks.

Battery

The battery powers the payment terminal.

Power cable

When the terminal battery requires charging, plug the power cable into the terminal and a power socket to

recharge.

Thermal paper roll

You need to install a thermal paper roll in the payment terminal. How to install the paper roll is described on

page 10.

Cleaning set

You can use this to clean the payment terminal. Cleaning is recommended when the payment terminal

inconsistently reads the payment card.

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4.1.1 Installing a thermal paper roll

To install a thermal paper roll, follow the steps below.

Pull up the printer latch.

Open the printer door. Remove the old

thermal paper roll, if necessary.

Install the thermal paper roll as shown on

the illustration. Make sure that a bit of paper

from the roll sticks out.

Close the printer latch and then tear off the

bit of paper sticking out along the

cutting edge.

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