Cayan Genius Smart P2PE Manuel utilisateur

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Genius Smart P2PE™

P2PE Instruction Manual

Public

Doc no: CO-PUB-0101

Version 1.5 – 15th November 2018

No part of this publication may be reproduced, copied, manipulated, altered, or transmitted in any

form or by any means, electronic or mechanical, including, without limitation, by photocopy,

imaging, or recording, without the express prior written consent in each case of the copyright

owner. The names, trademarks, logos, and service marks displayed in this publication will be

protected by the owner to the fullest extent of the law, and any use without the express prior

written permission of the trademark owner is strictly prohibited. The information contained in this

publication is current when published; however, the publisher reserves the right to update and

modify the specifications or other product information at any time without notice.

Contents

Copyright notice .............................................................................................................................................2

Contents ..........................................................................................................................................................3

1. P2PE Solution Information and Solution Provider Contact Details ...............................................4

2. Approved POI Devices, Applications/Software, and the Merchant Inventory .............................5

3. POI Device Installation Instructions ...................................................................................................8

4. POI Device Transit ...............................................................................................................................21

5. POI Device Tamper Monitoring and Skimming Prevention..........................................................22

6. Device Encryption Issues....................................................................................................................31

7. POI Device Troubleshooting ..............................................................................................................32

8. Additional Solution Provider Information .......................................................................................33

9. Appendix: Checklist for Remote Key Injection ................................................................................34

P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018

1. P2PE Solution Information and Solution Provider Contact Details

1.1 P2PE Solution Information

Solution name: Genius Smart P2PE

Solution reference number per PCI SSC

website: 2017.01037.001

1.2 Solution Provider Contact Information

Company name: Cayan LLC

Company address: 1 Federal Street

Second Floor

Boston

MA 02110

Company URL: www.cayan.com

Contact name: Contact Center Services

Contact phone number: (1) (888) 249-3220

Contact e-mail address: [email protected]

P2PE and PCI DSS

Merchants using this P2PE Solution may be required to validate PCI DSS compliance and should be

aware of their applicable PCI DSS requirements. Merchants should contact their acquirer or

payment brands to determine their PCI DSS validation requirements.

P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018

2. Approved POI Devices, Applications/Software, and the Merchant Inventory

2.1 POI Device Details

The following information lists the details of the PCI-approved POI devices approved for use in this

P2PE solution.

Note all POI device information can be verified by visiting:

https://www.pcisecuritystandards.org/approved_companies_providers/approved_pin_transaction_security.php

POI device vendor: Verifone

POI device model name and number: MX915: P132-40x-xx-xxx

Hardware version #(s): 3.x, Vault: 14.x.x; AppM: 8.x.x; SRED: 7.x.x, Vault: 16.x.x; AppM:

10.x.x

Firmware version #(s): Vault: 1.x.x, 3.x.x, 4.x.x, 11.x.x, 12.x.x, AppM: 1.x.x; 3.x.x; 4.x.x;

5.x.x, 5A.x.x, 6.x.x, SRED: 1.x.x, 3.x.x; 4.x.x; 5.x.x, OP: 1.x.x,

3.x.x; 4.x.x; 7.x.x, SRED 5.x.x.xxx, Vault: 13.x.x, AppM: 7.x.x,

Vault: 17.x.x, AppM: 10.x.x, SRED: 7.x.x, OP: 7.x.x

PCI PTS Approval #(s): 4-10110

POI device vendor: Verifone

POI device model name and number: MX925: P132-50x-xx-xxx

Hardware version #(s): 3.x, Vault: 14.x.x; AppM: 8.x.x; SRED: 7.x.x, Vault: 16.x.x; AppM:

10.x.x

Firmware version #(s): Vault: 1.x.x, 3.x.x, 4.x.x, 11.x.x, 12.x.x, AppM: 1.x.x; 3.x.x; 4.x.x;

5.x.x, 5A.x.x, 6.x.x, SRED: 1.x.x, 3.x.x; 4.x.x; 5.x.x, OP: 1.x.x,

3.x.x; 4.x.x; 7.x.x, SRED 5.x.x.xxx, Vault: 13.x.x, AppM: 7.x.x,

Vault: 17.x.x, AppM: 10.x.x, SRED: 7.x.x, OP: 7.x.x

PCI PTS Approval #(s): 4-10110

POI device vendor: Verifone

POI device model name and number: MX915: P177-40x-xx-xxx

Hardware version #(s): 4.x

Firmware version #(s): Vault: 12.x.x, AppM: 6.x.x, SRED: 4.x.x, OP: 7.x.x

PCI PTS Approval #(s): 4-10177

POI device vendor: Verifone

POI device model name and number: MX925: P177-50x-xx-xxx

Hardware version #(s): 4.x

Firmware version #(s): Vault: 12.x.x, AppM: 6.x.x, SRED: 4.x.x, OP: 7.x.x

PCI PTS Approval #(s): 4-10177

P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018

2.2 POI Software/application Details

The following information lists the details of all software/applications (both P2PE applications and

P2PE non-payment software) on POI devices used in this P2PE solution.

Note that all applications with access to clear-text account data must be reviewed according to Domain 2

and are included in the P2PE solution listing. These applications may also be optionally included in the

PCI P2PE list of Validated P2PE Applications list at vendor or solution provider discretion.

Application

vendor,

name and

version #

POI device

vendor

POI device model

name(s) and

number:

POI Device

Hardware &

Firmware Version

application

PCI listed?

(Y/N)

Does application

have access to

clear-text

account data

(Y/N)

Cayan,

Genius

version

5.2.*.*

Verifone MX915 P133-

40x-xx-xxx

MX925 P132-

50x-xx-xxx

Hardware

version: 3.x

Vault: 14.x.x;

AppM: 8.x.x;

SRED: 7.x.x,

Vault: 16.x.x;

AppM: 10.x.x

Vault: 1.x.x,

3.x.x, 4.x.x,

11.x.x, 12.x.x,

AppM: 1.x.x;

3.x.x; 4.x.x;

5.x.x, 5A.x.x,

6.x.x, SRED:

1.x.x, 3.x.x;

4.x.x; 5.x.x, OP:

1.x.x, 3.x.x;

4.x.x; 7.x.x,

SRED 5.x.x.xxx,

Vault: 13.x.x,

AppM: 7.x.x,

Vault: 17.x.x,

AppM: 10.x.x,

SRED: 7.x.x,

OP: 7.x.x

Y Y

Cayan,

Genius

version

5.2.*.*

Verifone MX915 P177-

40x-xx-xxx

MX925 P177-

50x-xx-xxx

Hardware

version: 4.x

Vault: 12.x.x,

AppM: 6.x.x,

SRED: 4.x.x,

OP: 7.x.x

Y Y

P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018

2.3 POI Inventory & Monitoring

All POI devices, must be documented via inventory control and monitoring procedures,

including device status (deployed, awaiting deployment, undergoing repair or otherwise not

in use, or in transit).

This inventory must be performed annually, at a minimum.

Any variances in inventory, including missing or substituted POI devices, must be reported

to Cayan via the contact information in Section 1.2.

Sample inventory table below is for illustrative purposes only. The actual inventory should

be captured and maintained by the merchant in an external document.

You must maintain an inventory of all your P2PE devices, including at least the following

information about each device:

•Make and model

•Location

•Status

‒Awaiting deployment

‒Deployed

‒Not in use

‒Awaiting replacement

•Serial number

Important: You must use only PCI-approved P2PE devices to process transactions. If you

process any transactions using devices that are not P2PE validated, you will no longer be

considered P2PE compliant.

Sample Inventory Table

Device vendor

Device model

name(s) and

number: Device Location Device Status

Serial Number or

other Unique

Identifier

P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018

3. POI Device Installation Instructions

Do not connect non-approved cardholder data capture devices.

The P2PE solution is approved to include specific PCI-approved POI devices. Only these devices

denoted above in table 2.1 are allowed for cardholder data capture.

If a merchant’s PCI-approved POI device is connected to a data capture mechanism that is not

PCI approved, (for example, if a PCI-approved SCR was connected to a keypad that was not PCI-

approved):

The use of such mechanisms to collect PCI payment-card data could mean that more PCI DSS

requirements are now applicable for the merchant.

Only P2PE approved capture mechanisms as designated on PCI’s list of Validated P2PE Solutions

and in the PIM can be used.

Do not change or attempt to change device configurations or settings.

Changing or attempting to change device configurations or settings will invalidate the PCI-

approved P2PE solution in its entirety. Examples include, but are not limited to:

Attempting to enable any device interfaces or data-capture mechanisms that were disabled

on the P2PE solution POI device

Attempting to alter security configurations or authentication controls

Physically opening the device

Attempting to install applications onto the device

3.1 Installation and connection instructions

Getting started

To use Genius Smart P2PE, you can either purchase new devices from us or we can remotely

inject keys into your existing devices. To use existing devices, they must be versions three or

version four of Verifone’s hardware and be listed as PCI approved PTS devices.

Existing devices

To use existing devices:

•Complete “Appendix: Checklist for Remote Key Injection” on page 34 and send it to

P2PERequests@cayan.com

•After we remotely inject keys into your devices, complete “Verifying that the Genius device

is ready” on pages 12 to 13 and “Testing a transaction” on page 14.

•All other sections of the PIM apply when using existing devices, except for section 5.3 on

pages 28 to 30.

P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018

3.1 Installation and connection instructions

New devices

Before you install your Genius device, please complete the following tasks:

•Locate your MerchantWARE credentials. These were sent in an email from Cayan, which

contains the words “MerchantWARE Credentials” in the subject line.

•Check that your Internet connection is functioning correctly, and that there is an available

network port on your router/switch.

Note: A video tutorial is available at cayan.com/setup

Genius components

Genius device

Ethernet cable Utility cable AC adapter

P2PE Instruction Manual for PCI P2PE v2.0 Version 1.5 – 15th November 2018

3.1 Installation and connection instructions

Connecting the communications module

1. Turn the Genius device upside-down and place it on a flat, stable surface. Firmly press

the flexible tabs and push up to remove the communications module.

2. Hold the module securely in your hands and slide the metal plate out.

3. Attach the utility cable connector as shown and slide the metal plate back into place.

4. Insert the communications module into the Genius device.

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