Bosch Solution 2000 Manuel utilisateur

Problem

• Install the

TouchOne

Touchscreen - Solution 2000/3000

Troubleshooting (Installers)

Solution

Problem

• Mounting the

TouchOne on

the Wall

Solution

• To mount the Generation 1 TouchOne simply apply equal

pressure across the touch screen until you feel it clip into

place. Check that all the sides are in place.

• To mount the Generation 2 and Mini TouchOne slide to

the right hand side as per the image.

• Tools needed:

• Phillips head screw driver

• Wire cutter/stripper

• 5mm cable

- 12V DC 1500mA Power Adapter (we recommend 12VDC/1.5A Battery

backed up PSU)

•Please ensure that the TouchOne is receiving a minimum of 10.5V, voltage levels

below this may result in the TouchOne shutting down during power intense tasks.

Classic Panel: Solution

2000/3000 Panel:

The 7 inch TouchOne can be mounted in two

orientations, either portrait or landscape.

The TouchOne mini must be mounted in

landscape orientation.

Problem

• Remove the

TouchOne

from the

Wall Mount

Solution

• To remove the Generation 1 TouchOne from the Wall

Mount, you will need to use a small screwdriver and

insert it into the small cut outs on the right-hand side to

the camera. This will lift the touchscreen away from the

mount. Slowly insert the screwdriver around the edges to

lift them away. This will eventually lift the TouchOne out

of the Wall Mount.

• The Generation 2 and Mini TouchOne are removed

by pressing the clip that is located on the back at the

opposite side of the camera. Using a ﬁnger or small

screwdriver, push the clip towards you and slide the

TouchOne in the direction of the camera.

1 1

2 2

3 3

Gen 2 / Mini

Problem

• Bluetooth not pairing

Solution

• To pair a smart phone with your TouchOne ensure that

Bluetooth is turned on on your mobile device, then press the

Settings button from the home screen.

• Press the Users button, then enter the requested master pin,

you should now see a list of users.

• Select the user you wish to pair the mobile device with. You

will now see a button Add Bluetooth Device.

• If this does not work, follow wiﬁ update process step 12.

4 4

Problem Solution

• Press and hold the Bosch logo, once you let go the Change Address

menu will open automatically OR

Settings -> Advanced Settings -> Change Address

(Does not work for Gen 1)

• Set the address for the

TouchOne

Problem Situation

• Red screen – Please contact

manufacturer

• This screen

indicates that

the interface

application has

stopped running.

Solution

• Press all 4 corners of the screen at

the same time for two seconds.

• Then, when the keypad appears,

type in 66662580#. This should

re-install the original interface

application.

• A progress bar should appear on

the screen. Please wait at least

5 minutes for this process to

complete.

Problem

Situation

• The TouchOne displays

a Hello and Please Wait

Message.

• The TouchOne

is unable to

communicate with

the Bosch Alarm

Panel.

Solution

1. Remove the TouchOne from the wall

mount. Be careful when pulling the

TouchOne away from the wall not to

stress the attached cable.

2. Look down the back of the enclosure

for the Red ﬂashing Alive LED:

• Ensure the Green and Yellow wires

are wired in the correct order on the

Bosch Alarm Panel

• Ensure the Four pin connector is

properly connected to the back of the

Touch One Screen

• The Alive LED on the back of the Touch

One should be ﬂashing at a regular

interval

• It will be helpful to use a short wire

and connect the TouchOne directly

to the Bosch Alarm Panel. Check that

the Alive LED is ﬂashing. If this test is

successful, the problem may be with

the wire run between the Alarm Panel

and the TouchOne Screen

• The TouchOne

displays Waiting

Message.

Problem Situation

• The TouchOne displays a

Connection Failure - Error

010 screen

• The TouchOne is

not getting valid

packets from the

alarm system

Problem

Solution

The Bosch Panel can supply a maximum

of 900 mA current to externally attached

devices (TouchOne, Keypads, etc)

Should the Touch One not receive

enough current, it will continue to

reboot.

• Install a standalone power supply for

the Touch One Screen. (The TouchOne

Screen requires a 12V 1.5A power

supply.)

• The TouchOne reboots

continuously.

Situation

• The TouchOne is

unable to draw

enough current from

the Bosch Alarm

Panel.

5 5

6 6 6

7 & 8

8 8

Problem Situation

• The TouchOne displays

an Address Conﬂict

Failure:

Error 010 screen

Error 011 screen

• The TouchOne

is set to an

address that is

conﬂicting with

another keypad

or device on the

BUS.

• Ensure the correct address has been

selected on the TouchOne. Using the on

screen selection, set the TouchOne to

a non-conﬂicting address. The address

needs to be conﬁgured on the Bosch

Alarm panel, to ensure the area is active.

• The Alive LED on the back of the

TouchOne should be ﬂashing at a regular

interval

Solution

Problem

Action

• Upgrade the

ﬁrmware version

on the TouchOne

Solution

• Prepare a MicroSD card

• Copy the latest ﬁrmware to the SD

card using PhoenixCard software

• Flash the TouchOne with the SD card

• Detailed information can be seen on

https://bit.ly/2AjJ0yh

Action

• SD Card Software Upgrade

Solution

• Set Date and Time, connect to WiFi, go

to Settings -> Touchscreen Settings ->

About -> System Update to ﬁnd if there is

ﬁrmware update.

• Over the Air software update

Problem

• The TouchOne

displays a Firmware

Update - Error 012

screen

Situation Solution

• Please wait up to 3 minutes for the

ﬁrmware update process to complete.

• If the update fails or stalls, remove the 4

pin connector on the back of the device,

wait 30 seconds and plug it back in.

• The ﬁrmware upgrade screen will load

after reboot and continue the Firmware

Update.

• The TouchOne will reboot once the

upgrade has completed.

• The TouchOne is

detecting a diﬀerent

ﬁrmware version from

the required one.

Problem

• The TouchOne displays a Boot

loader Failure - Error 014 screen

Situation Solution

• If you discover this

error in the ﬁeld,

the device should

be returned to the

manufacturer.

• The TouchOne is unable to locate

the Boot loader. The device has

the incorrect hardware ﬁrmware

loaded at the production stage.

This error should only be visible in

the factory.

10 10 10

11 & 12 11

13 13

14 14 14

Problem

• The screen is

black

Situation Solution

Check that the PWR LED is illuminated on the back

1. Remove the TouchOne from the wall mount. Be

careful when pulling the TouchOne away from the wall

not to stress the attached cable.

2. Look down the back of the enclosure for the Red

solid LED

• Ensure the Four pin connector is properly connected

to the back of the Touch One Screen

• Ensure the Black, Red, Green and Yellow wires are

wired in the correct order on the Bosch Alarm Panel

• The Power LED on the back of the Touch One Screen

should be a solid red color.

• The alive LED on the back of the Touch One should be

ﬂashing at a regular interval

• It will be helpful to use a short wire and connect the

Touch One directly to the Bosch Alarm Panel. Check

the PWR LED is on and that the Alive LED is ﬂashing.

If this test is successful, the problem may be with the

wire run between the Alarm Panel and the Touch One

Screen

• If the TouchOne powers up follow wiﬁ update step

12. If not follow step 11.

• The

TouchOne

displays a

black screen

and does not

turn on

15 15 15

Problem Action

• Install

external

power

supplies

• 12V DC

1500mA

Power

Adapter

• When installing more than one TouchOne, all TouchOne’s except

one must be powered with external power supplies.

• The red wire from the Wire Harness connects to the positive

terminal. You will need to cut a piece of 0.5mm wire to connect

from the negative terminal to the COM terminal on the control

panel. The black wire from the Wire Harness will also need to go to

the COM terminal. The rest of the wiring is as per the original.

• Before powering up the TouchOne running oﬀ of the external

power supply, you will need to set up the areas in the control

panel, then address the TouchOne’s and/or keypad as required.

(Refer to wiring diagram from Solution 1)

Note: SDI-2 BUS only provides 900mA. Touchscreens need 800mA

• Keypads need 800 mA

• B810 needs 105mA

• B426-M/ B450-M needs 105mA

Each touchscreen needs its own power supply if in addition to any

of the above

Solution

16 16

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