Black Box MD403A Manuel utilisateur

CUSTOMER

SUPPORT

INFORMATION

Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500)

FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746

Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018

Web site: www.blackbox.com • E-mail: [email protected]

MARCH 2004

MD403A

Portable USB Modem

Users’ Manual

FCC AND IC RFI STATEMENTS

FEDERAL COMMUNICATIONS COMMISSION

AND

INDUSTRY CANADA

RADIO FREQUENCY INTERFERENCE STATEMENTS

Class B Digital Device. This equipment has been tested and found to comply with

the limits for a Class B computing device pursuant to Part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful

interference in a residential installation. However, there is no guarantee that

interference will not occur in a particular installation. This equipment generates,

uses, and can radiate radio frequency energy, and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio

communications. If this equipment does cause harmful interference to radio or

telephone reception, which can be determined by turning the equipment off and

on, the user is encouraged to try to correct the interference by one of the following

measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

• Consult an experienced radio/TV technician for help.

Caution

Changes or modifications not expressly approved by the party

responsible for compliance could void the user’s authority to operate

the equipment.

To meet FCC requirements, shielded cables and power cords are required to

connect this device to a personal computer or other Class B certified device.

This digital apparatus does not exceed the Class B limits for radio noise emission from digital

apparatus set out in the Radio Interference Regulation of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites

applicables aux appareils numériques de classe B prescrites dans le Règlement sur le brouillage

radioélectrique publié par Industrie Canada.

PORTABLE USB MODEM

EMC, Safety and R&TTE Directive Compliance

The CE mark is affixed to this product to confirm compliance with the following

European Community Directives:

Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of

Member States relating to electromagnetic compatibility.

and

Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the

laws of Member States relating to electrical equipment designed for use within

certain voltage limits.

and

Council Directive 1999/5/EEC of 9 March 1999 on radio equipment and

telecommunications terminal equipment and the mutual recognition of their

conformity.

FCC REQUIREMENTS FOR TELEPHONE-LINE EQUIPMENT

FCC Requirements for

Telephone-Line Equipment

1. The Federal Communications Commission (FCC) has established rules which

permit this device to be directly connected to the telephone network with

standardized jacks. This equipment should not be used on party lines or coin

lines.

2. If this device is malfunctioning, it may also be causing harm to the telephone

network; this device should be disconnected until the source of the problem

can be determined and until the repair has been made. If this is not done, the

telephone company may temporarily disconnect service.

3. If you have problems with your telephone equipment after installing this

device, disconnect this device from the line to see if it is causing the problem.

If it is, contact your supplier or an authorized agent.

4. The telephone company may make changes in its technical operations and

procedures. If any such changes affect the compatibility or use of this device,

the telephone company is required to give adequate notice of the changes.

5. If the telephone company requests information on what equipment is

connected to their lines, inform them of:

a. The telephone number that this unit is connected to.

b. The ringer equivalence number.

c. The USOC jack required: RJ-11C.

d. The FCC registration number.

Items (b) and (d) can be found on the unit’s FCC label. The ringer

equivalence number (REN) is used to determine how many devices can be

connected to your telephone line. In most areas, the sum of the RENs of all

devices on any one line should not exceed five (5.0). If too many devices are

attached, they may not ring properly.

6. In the event of an equipment malfunction, all repairs should be performed by

your supplier or an authorized agent. It is the responsibility of users requiring

service to report the need for service to the supplier or to an authorized

agent.

PORTABLE USB MODEM

Certification Notice for

Equipment Used in Canada

The Industry Canada label identifies certified equipment. This certification means

that the equipment meets certain telecommunications-network protective,

operation, and safety requirements. Industry Canada does not guarantee the

equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be

connected to the facilities of the local telecommunications company. The

equipment must also be installed using an acceptable method of connection. In

some cases, the company’s inside wiring associated with a single-line individual

service may be extended by means of a certified connector assembly (extension

cord). The customer should be aware that compliance with the above conditions

may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized maintenance

facility—in this case, Black Box. Any repairs or alterations made by the user to this

equipment, or equipment malfunctions, may give the telecommunications

company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground

connections of the power utility, telephone lines, and internal metallic water pipe

system, if present, are connected together. This precaution may be particularly

important in rural areas.

CAUTION

Users should not attempt to make such connections themselves, but

should contact the appropriate electric inspection authority, or

electrician, as appropriate.

The LOAD NUMBER (LN) assigned to each terminal device denotes the

percentage of the total load to be connected to a telephone loop which is used by

the device, to prevent overloading. The termination on a loop may consist of any

combination of devices, subject only to the requirement that the total of the load

numbers of all the devices does not exceed 100.

NOM STATEMENT

NORMAS OFICIALES MEXICANAS (NOM)

ELECTRICAL SAFETY STATEMENT

INSTRUCCIONES DE SEGURIDAD

1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de

que el aparato eléctrico sea operado.

2. Las instrucciones de seguridad y operación deberán ser guardadas para

referencia futura.

3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de

operación deben ser respetadas.

4. Todas las instrucciones de operación y uso deben ser seguidas.

5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca

de la tina de baño, lavabo, sótano mojado o cerca de una alberca, etc..

6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que

sean recomendados por el fabricante.

7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea

recomendado por el fabricante.

8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá

a lo descrito en las instrucciones de operación. Todo otro servicio deberá ser

referido a personal de servicio calificado.

9. El aparato eléctrico debe ser situado de tal manera que su posición no

interfiera su uso. La colocación del aparato eléctrico sobre una cama, sofá,

alfombra o superficie similar puede bloquea la ventilación, no se debe colocar

en libreros o gabinetes que impidan el flujo de aire por los orificios de

ventilación.

10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor

como radiadores, registros de calor, estufas u otros aparatos (incluyendo

amplificadores) que producen calor.

11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del

tipo descrito en el instructivo de operación, o como se indique en el aparato.

PORTABLE USB MODEM

12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización

del equipo no sea eliminada.

13. Los cables de la fuente de poder deben ser guiados de tal manera que no

sean pisados ni pellizcados por objetos colocados sobre o contra ellos,

poniendo particular atención a los contactos y receptáculos donde salen del

aparato.

14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las

recomendaciones del fabricante.

15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas

de energia.

16. El cable de corriente deberá ser desconectado del cuando el equipo no sea

usado por un largo periodo de tiempo.

17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean

derramados sobre la cubierta u orificios de ventilación.

18. Servicio por personal calificado deberá ser provisto cuando:

A: El cable de poder o el contacto ha sido dañado; u

B: Objectos han caído o líquido ha sido derramado dentro del aparato; o

C: El aparato ha sido expuesto a la lluvia; o

D: El aparato parece no operar normalmente o muestra un cambio en su

desempeño; o

E: El aparato ha sido tirado o su cubierta ha sido dañada.

TRADEMARKS USED IN THIS MANUAL

America Online is a registered trademark of Quantum Computer Services, Inc.

AT&T is a registered trademark of AT&T.

MNP is a registered trademark of Microcom Systems Incorporated.

UL is a registered trademark of Underwriters’ Laboratories Incorporated.

Microsoft, Windows, and Windows NT are registered trademarks or trademarks of

Microsoft Corporation in the United States and/or other countries.

Any other trademarks mentioned in this manual are acknowledged to be the property of the

trademark owners.

PORTABLE USB MODEM

Contents

Chapter Page

1. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2. Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.2 What the Package Includes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2.3 Universal Serial Bus (USB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2.4 What Can You Do with Your Modem? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2.5 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

2.5.1 Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

2.5.2 Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

2.5.3 Required Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

2.6 Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

2.6.1 Connecting to the Computer (“USB”). . . . . . . . . . . . . . . . . . . . . . . 17

2.6.2 Connecting to the Telephone Line (“LINE”) . . . . . . . . . . . . . . . . . 17

2.6.3 Surge Protectors and Lightning . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

2.7 Front Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

3. Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

3.1 Step 1: Connect the Modem to Your System . . . . . . . . . . . . . . . . . . . . . . . 19

3.1.1 USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

3.1.2 Line Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

3.2 Step 2: Installing the Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

3.2.1 Installation in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

3.2.2 Installation in Windows Me. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

3.2.3 Installation in Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

3.2.4 Removing Your Old Modem from Windows . . . . . . . . . . . . . . . . . . 35

3.3 Configuring the Modem for Your Country . . . . . . . . . . . . . . . . . . . . . . . . 36

3.3.1 Using the Global Wizard Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

3.3.2 Using AT Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

3.4 References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

4. AT Commands, S-Registers, and Result Codes . . . . . . . . . . . . . . . . . . . . . . . . 38

4.1 AT Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

4.2 S-Registers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

4.3 Result Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

CONTENTS

Chapter Page

5. Remote Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

5.1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

5.2 Basic Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

5.3 Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

5.3.1 Changing the Setup Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

5.3.2 Changing the Remote Escape Character . . . . . . . . . . . . . . . . . . . . . 62

6. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

6.1 None of the Indicators Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

6.2 The Modem Does Not Respond to Commands . . . . . . . . . . . . . . . . . . . . 63

6.3 The Modem Dials But Cannot Connect . . . . . . . . . . . . . . . . . . . . . . . . . . 64

6.4 The Modem Disconnects While Online . . . . . . . . . . . . . . . . . . . . . . . . . . 65

6.5 The Modem Cannot Connect When Answering. . . . . . . . . . . . . . . . . . . . 66

6.6 The Modem Doesn’t Work with Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . 66

6.7 Fax and Data Software Can’t Run at the Same Time . . . . . . . . . . . . . . . . 66

6.8 Calling Black Box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

6.9 Shipping and Packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Appendix A. V.90 Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

A.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

A.2 V.90 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Appendix B. Loopback Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

B.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

B.2 Local Analog Loopback Test (V.54 Loop 3). . . . . . . . . . . . . . . . . . . . . . . 70

B.3 Remote Digital Loopback Test (V.54 Loop 2) . . . . . . . . . . . . . . . . . . . . . 71

B.4 Local Digital Loopback Test (V.54 Loop 2) . . . . . . . . . . . . . . . . . . . . . . . 72

Appendix C. Dial-Up Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

C.1 Windows 98/Me Dial-Up Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

C.2 Windows 2000 Dial-Up Networking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Appendix D. Upgrading the Modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

D.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

D.2 Upgrade Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

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