Avaya PROGNOSIS IP s Supplément

JC; Reviewed:

SPOC 6/16/2011

Solution & Interoperability Test Lab Application Notes

1 of 30

IPTM96-CM601

Avaya Solution & Interoperability Test Lab

Application Notes for Integrated Research PROGNOSIS IP

Telephony Manager 9.6 with Avaya Aura® Communication

Manager - Issue 1.0

Abstract

These Application Notes describe the procedures for configuring Integrated Research

PROGNOSIS IP Telephony Manager 9.6 to interoperate with Avaya Aura® Communication

Manager 6.0.1.

PROGNOSIS IP Telephony Manager is a performance management solution for multi-vendor

IP telephony solutions. PROGNOSIS IP Telephony Manager provides visibility of Avaya and

other vendor’s IP Telephony solutions from a single console. Targeted at multi-site enterprises

and managed service providers of IP telephony solutions, PROGNOSIS IP Telephony

Manager offers a multi-customer, multi-PBX perspective, enabling a significant reduction in

complexity when managing complex IP telephony environments.

PROGNOSIS integrates directly to Communication Manager using Secure Shell (SSH). At the

same time, it processes Real-time Transport Control Protocol (RTCP) and Call Detail

Recording (CDR) information from Communication Manager.

Information in these Application Notes has been obtained through DevConnect compliance

testing and additional technical discussions. Testing was conducted via the DevConnect

Program at the Avaya Solution and Interoperability Test Lab.

JC; Reviewed:

SPOC 6/16/2011

Solution & Interoperability Test Lab Application Notes

2 of 30

IPTM96-CM601

1. Introduction

These Application Notes describe the compliance tested configuration used to validate Integrated

Research PROGNOSIS IP Telephony Manager with Avaya Aura® Communication Manager.

The PROGNOSIS IP Telephony Manager is based on the PROGNOSIS product-family

architecture for the scalable monitoring of business critical systems. The PROGNOSIS product

consists of:

One or more PROGNOSIS Monitoring Nodes (Server Nodes). These are servers used by

the PROGNOSIS product to collect, relay and store information collected from

Communication Manager.

The PROGNOSIS GUI is a Microsoft Windows client program which is used to connect

to a PROGNOSIS Monitoring Node and display the information collected by the

Monitoring Node. The PROGNOSIS GUI may either be installed on a Monitoring Node

or on a separate computer.

The PROGNOSIS IP Telephony Manager product uses three methods to monitor a

Communication Manager system.

System Access Terminal (SAT) - The PROGNOSIS IP Telephony Manager uses a pool

of SSH connections to the SAT using the IP address of the Avaya Server. By default, the

solution establishes three concurrent SAT connections to the Communication Manager

system and uses the connections to execute SAT commands.

Real Time Transport Control Protocol (RTCP) Collection - The PROGNOSIS IP

Telephony Manager collects RTCP information sent by the Avaya IP Media Processor

(MEDPRO) boards, media gateways, IP Telephones and IP Softphones.

Call Detail Recording (CDR) Collection - The PROGNOSIS IP Telephony Manager

collects CDR information sent by Communication Manager.

2. General Test Approach and Test Results

The general test approach was to use PROGNOSIS GUI to display the configurations of the

Communication Manager systems and verify against what is displayed on the SAT interface. The

SAT interface is accessed by using either telnet or Secure Shell (SSH) to the Avaya S8800 and

S8300D Servers. Calls were placed between various Avaya endpoints and PROGNOSIS GUI

was used to display the RTCP and CDR information collected.

JC; Reviewed:

SPOC 6/16/2011

Solution & Interoperability Test Lab Application Notes

3 of 30

IPTM96-CM601

2.1. Interoperability Compliance Testing

For feature testing, PROGNOSIS GUI was used to view the configurations of Communication

Manager such as port networks, cabinets, media gateways, ESS, LSP, trunk groups, route

patterns, CLAN, MEDPRO and DS1 boards, IP network regions, stations, processor occupancy,

alarm and error information. During testing, a call generator was used to load the

Communication Manager systems by placing incoming calls through two E1 ISDN-PRI trunks to

the system in Site A and terminating the calls as IP stations on the system in Site B. For the

collection of RTCP and CDR information, the endpoints included Avaya IP, digital and analog

telephones, Avaya A175 Desktop Video Device and Avaya one-X® Communicator users. The

types of calls made included intra-switch calls, inbound/outbound inter-switch IP trunk calls,

transferred calls and conference calls.

For serviceability testing, reboots were applied to the PROGNOSIS IP Telephony Manager

Server and Avaya Servers to simulate system unavailability. Interchanging of the Avaya S8800

Servers and failover to ESS and LSP were also performed during testing.

2.2. Test Results

All test cases passed successfully.

2.3. Support

For technical support on Integrated Research PROGNOSIS IP Telephony Manager, contact the

Integrated Research Support Team at:

Hotline: +61 (2) 9921 1524

Email: support@prognosis.com

JC; Reviewed:

SPOC 6/16/2011

Solution & Interoperability Test Lab Application Notes

4 of 30

IPTM96-CM601

3. Reference Configuration

Figure 1 illustrates the test configuration used to verify Integrated Research PROGNOSIS IP

Telephony Manager interoperability with Communication Manager. It consists of a

Communication Manager system running on a pair of Avaya S8800 Servers with two Avaya

G650 Media Gateways, an Avaya G430 Media Gateway with Avaya S8300D Server as a Local

Survivability Processor (LSP) and an Avaya G250-BRI Media Gateway. An Enterprise

Survivable Server (ESS) running on Avaya S8800 Server was also configured for failover

testing. A second Communication Manager system runs on an Avaya S8300D Server with an

Avaya G450 Media Gateway. Both systems have Avaya IP (H.323 and SIP), digital and analog

telephones, and Avaya one-X®Communicator users configured for making and receiving calls.

IP Trunks connect the two systems together to allow calls between them. Avaya Aura® System

Manager and Avaya Aura® Session Manager provided SIP support to the Avaya SIP telephones

and Avaya A175 Desktop Video Device. Integrated Research PROGNOSIS IP Telephony

Manager was installed on a server running Microsoft Windows Server 2003 with Service Pack 2.

Both the Monitoring Node and GUI software are installed on this server. The Avaya 4548GT-

PWR Ethernet Routing Switch provides Ethernet connectivity to the servers, media gateways

and IP telephones.

Figure 1: Test Configuration

JC; Reviewed:

SPOC 6/16/2011

Solution & Interoperability Test Lab Application Notes

5 of 30

IPTM96-CM601

4. Equipment and Software Validated

The following equipment and software were used for the sample configuration provided:

Equipment

Software

Avaya S8800 Servers

Avaya Aura® Communication Manager

6.0.1

(Service Pack 1.01 00.1.510.1-18857)

Avaya G650 Media Gateways

- TN2312BP IP Server Interface

- TN799DP C-LAN Interface

- TN2302AP IP Media Processor

- TN2602AP IP Media Processor

- TN2214CP Digital Line

- TN793CP Analog Line

- TN2464BP DS1 Interface

- TN2464CP DS1 Interface

HW07, FW053 and

HW15 FW054

HW01, FW039 and

HW01 FW040

HW20 FW121 and

HW20 FW117

HW02 FW058 and

HW02 FW041

HW08 FW015

HW09 FW010

HW05 FW024

HW02 FW024

Avaya G250-BRI Media Gateway

30.18.1

Avaya G430 Media Gateway

- MM712AP DCP MM

- MM714AP Analog MM

- MM711AP Analog MM

- MM710AP DS1 MM

31.18.1

HW04 FW009

HW04 FW073

HW31 FW093

HW05 FW021

Avaya S8300D Server as LSP

6.0.1

(Service Pack 1.01 00.1.510.1-18857)

Avaya S8800 Server as ESS

6.0.1

(Service Pack 1.01 00.1.510.1-18857)

Avaya S8300D Server

Avaya Aura® Communication Manager

6.0.1

(Service Pack 1.01 00.1.510.1-18857)

Avaya G450 Media Gateway

- MM722AP BRI Media Module (MM)

- MM712AP DCP MM

- MM714AP Analog MM

- MM717AP DCP MM

- MM710BP DS1 MM

31.18.1

HW01 FW008

HW07 FW009

HW10 FW093

HW03 FW009

HW11 FW049

Avaya Aura® System Manager

6.1 Service Pack 2

Avaya Aura® Session Manager

6.1 Service Pack 2

Avaya 9600 Series IP telephones

- 9630, 9640, 9650, 9670G

3.1 SP2 (H.323) or

2.6 SP4 (SIP)

Avaya 1608 IP telephones

1.300B (H.323)

Avaya 6221 analog telephones

JC; Reviewed:

SPOC 6/16/2011

Solution & Interoperability Test Lab Application Notes

6 of 30

IPTM96-CM601

Equipment

Software

Avaya digital telephones

- 1416

- 2420

SP1

Avaya A175 Desktop Video Device

1.0

Avaya one-X® Communicator

6.0 SP1 (H.323)

Avaya 4548GT-PWR Ethernet Routing

Switch

V5.4.0.008

Integrated Research PROGNOSIS IP

Telephony Manager

9.6.1 Patch 11

5. Configure Communication Manager

This section describes the steps needed to configure Communication Manager to interoperate

with Integrated Research PROGNOSIS IP Telephony Manager. This includes creating a login

account and a SAT User Profile for PROGNOSIS to access Communication Manager and

enabling RTCP and CDR reporting. The steps are repeated for each Communication Manager

system, ESS and LSP Servers.

5.1. Configure SAT User Profile

A SAT User Profile specifies which SAT screens may be accessed by the user assigned the

profile and the type of access to each screen. As PROGNOSIS IP Telephony Manager does not

modify any system configuration, create a SAT User Profile with limited permissions to assign

to the PROGNOSIS login account.

Step

Description

Enter the add user-profile ncommand, where nis the next unused profile number. Enter

a descriptive name for User Profile Name and enable all categories by setting the Enbl

field to y. In this configuration, the user profile 21 is created.

add user-profile 21 Page 1 of 41

USER PROFILE 21

User Profile Name: IPTM

This Profile is Disabled? n Shell Access? n

Facility Test Call Notification? n Acknowledgement Required? n

Grant Un-owned Permissions? n Extended Profile? n

Name Cat Enbl Name Cat Enbl

Adjuncts A y Routing and Dial Plan J y

Call Center B y Security K y

Features C y Servers L y

Hardware D y Stations M y

Hospitality E y System Parameters N y

IP F y Translations O y

Maintenance G y Trunking P y

Measurements and Performance H y Usage Q y

Remote Access I y User Access R y

JC; Reviewed:

SPOC 6/16/2011

Solution & Interoperability Test Lab Application Notes

7 of 30

IPTM96-CM601

Step

Description

On Pages 2 to 41 of the USER PROFILE forms, set the permissions of all objects to rm

(read and maintenance). This can be accomplished by typing rm into the field Set All

Permissions To. Submit the form to create the user profile.

add user-profile 21 Page 2 of 41

USER PROFILE 21

Set Permissions For Category: To: Set All Permissions To: rm

'-'=no access 'r'=list,display,status 'w'=add,change,remove+r 'm'=maintenance

Name Cat Perm

aar analysis J rm

aar digit-conversion J rm

aar route-chosen J rm

abbreviated-dialing 7103-buttons C rm

abbreviated-dialing enhanced C rm

abbreviated-dialing group C rm

abbreviated-dialing personal C rm

abbreviated-dialing system C rm

aca-parameters P rm

access-endpoints P rm

adjunct-names A rm

administered-connections C rm

aesvcs cti-link A rm

aesvcs interface A rm

JC; Reviewed:

SPOC 6/16/2011

Solution & Interoperability Test Lab Application Notes

8 of 30

IPTM96-CM601

5.2. Configure Login Group

Create an Access-Profile Group to correspond to the SAT User Profile created in Section 5.1.

Step

Description

Using a web browser, enter https://<IP address of Avaya Server> to connect to the Avaya

Server being configured and log in using appropriate credentials.

JC; Reviewed:

SPOC 6/16/2011

Solution & Interoperability Test Lab Application Notes

9 of 30

IPTM96-CM601

Step

Description

Click Administration > Server (Maintenance). This will open up the Server

Administration Interface that will allow the user to complete the configuration process.

JC; Reviewed:

SPOC 6/16/2011

Solution & Interoperability Test Lab Application Notes

10 of 30

IPTM96-CM601

Step

Description

From the navigation panel on the left side, click Administrator Accounts under

Security. Select Add Group and click Submit.

Ce manuel convient aux modèles suivants

Table des matières

Autres manuels Avaya Logiciel

Avaya

Avaya 4600 Series Manuel de service

Avaya

Avaya IP Office CTI Link Manuel utilisateur

Avaya

Avaya Communication Manager IP DECT Mode d’emploi

Avaya

Avaya IP Office CTI Link Manuel utilisateur

Avaya

Avaya IP Office 3.2 Manuel utilisateur

Avaya

Avaya INDeX Agent Assist Manuel utilisateur

Avaya

Avaya PARTNER ACS R7.0 Manuel utilisateur

Avaya

Avaya IP Agent Manuel utilisateur

Avaya

Avaya Customer Interaction Express 1.0 WebClient Manuel utilisateur

Avaya

Avaya M770 Manuel utilisateur

Avaya

Avaya P120 SMON Manuel utilisateur

Avaya

Avaya SAB Manuel utilisateur

Avaya

Avaya Cajun P550 Manager 5.1 Manuel utilisateur

Avaya

Avaya NULL CCM3.1 Manuel utilisateur

Avaya

Avaya CCC Report Manager Manuel utilisateur

Avaya

Avaya Endpoint Access Control Agent Manuel utilisateur

Avaya

Avaya PARTNER ACS R5.0 Manuel utilisateur

Avaya

Avaya Wallboard Manuel utilisateur

Avaya

Avaya Multi-Tech FaxFinder s Supplément

Avaya

Avaya P330 Manuel utilisateur

Avaya

Avaya M-MLS Manuel utilisateur

Avaya

Avaya Customer Interaction Express 1.0 IVR-Editor Manuel utilisateur

Avaya

Avaya CPSEE_TSP500 Manuel utilisateur

Avaya

Avaya 3.7 Manuel utilisateur

Manuels Logiciel populaires d'autres marques

COMPRO

COMPRO COMPROFM Manuel utilisateur

Muratec

Muratec OFFICEBRIDGE ONLINE Manuel utilisateur

Oracle

Oracle Contact Center Anywhere 8.1 Manuel utilisateur

Adobe

Adobe 65007312 - Photoshop Lightroom Manuel

HP ProLiant BL420c Manuel utilisateur

PS Audio

PS Audio PowerPlay Manuel du propriétaire

Brady

Brady LOCKOUT PRO 3.0 Manuel de service

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Manuel

Novell

Novell GROUPWISE 8 - INTERNET AGENT Manuel utilisateur

Oracle

Oracle Application 9i Manuel utilisateur

Acer

Acer RDM Manuel utilisateur

Canon

Canon Vixia HF21 Manuel utilisateur

Canon

Canon ZR950 Manuel utilisateur

Samsung

Samsung Auto Backup Manuel utilisateur

Polycom

Polycom Vortex EF2201 Instructions d'installation et d'utilisation

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c Manuel utilisateur

Novell

Novell SP2 - S Mode d’emploi

Lexmark

Lexmark Apps Manuel de service