AutoCrib RoboCrib 2000 E Manuel utilisateur

3011 S. CRODDY WAY, SANTA ANA, CA 92704

Phone: (800) 671-6501

RoboCrib 2000 Model E

Operations Manual

Last Revision July 2009

Dispensing Machine Limited Warranty

AutoCrib incorporated warrants that its hardware products (see separate warranty agreement for

software products) are free of defects in material and workmanship in accordance with the terms and

conditions stated below. AutoCrib will repair or replace any machine, sub system or component part

that fails during the warranty period.

Standard Warranty Period

For a period of 12 months, following after the actual ship date from AutoCrib to the first purchaser of

use. The warranty period covers all components, sub systems, and complete machines subject to the

limitations and exclusions below.

Software and Technical Support

The standard AutoCrib warranty covers all software systems required for operation of your AutoCrib

equipment including software and firmware imbedded, hosted through a client server network, or

hosted on via AutoCrib.Net web based hosting system for a period of 12 months, following the actual

ship date from AutoCrib. Included in the warranty is access to our 24-hour technical support staff and

entitles buyer to any and all software upgrades during that time. Annual software support can be

purchased at then current rate after the initial warranty period expires. You are not required to

purchase extended hardware maintenance to purchase extended software support.

Extended Warranty Period

For a period of X months as defined in the extended warranty contract, following the actual ship date

from AutoCrib to the first purchaser of use. The warranty period covers all components, sub systems,

and complete machines subject to the limitations and exclusions below.

Any parts or services replaced or serviced pursuant to this warranty are warranted only for the

balance of the remaining warranty period. AutoCrib will dispatch an AutoCrib technician, authorized

AutoCrib dealer technician, or a certified third party technician to your facility to perform any

necessary troubleshooting tasks. It is your responsibility to provide an internet connection with proper

permissions to allow AutoCrib technical support associates to access the controlling computer as well

as the individual machines. If you do not provide this, you will be charged an hourly rate of $84 per

hour for onsite troubleshooting services. Any defective parts must be returned to AutoCrib within 30

days at your expense. You must indicate the RMA number on the box(es) that will contains any and

all defective parts to be returned. If you do not provide the RMA number or fail to send the defective

part back to AutoCrib you be charged for the defective part.

Further, no authorized AutoCrib dealer/distributor is authorized to waive, modify, or change any

terms, conditions, or limitations of this warranty. This warranty is a part of the invoice which the

warranted machine or hardware relates.

Machines and Systems purchase through an authorized AutoCrib Distributor

All AutoCrib systems purchased through an authorized AutoCrib Distributor may contact their

distributor or AutoCrib directly, AutoCrib technical support will make every effort to correctly

troubleshoot the machine/system and determine the defective part and the correct course of action to

repair said machine or system.

Dispensing Machine Limited Warranty

AutoCrib provides depot level warranty coverage, which is defined as:

Depot level warranty means a new part/subsystem/machine will be shipped overnight to you or your

authorized distributor and billed to you or your distributor at the then current price. Your distributor is

required to ship the defective part/subsystem/machine back to AutoCrib within 30 days from the ship

date of the replacement part. You agree to contact AutoCrib customer service and get an “RMA”

(return material authorization) number before you ship the defective part back. Upon receiving the

defective part, AutoCrib will issue an offsetting credit to your company or authorized distributor per

your instruction.

Limitations and Exclusions

This warranty shall not cover or include any of the following and AutoCrib shall have no liability with

respect to:

1. Defects or damages which result from accident, misuse, abuse, lack of recommended or

reasonable maintenance, improper repairs or parts replacements, use of replacement parts not

conforming to AutoCrib standards, unauthorized modifications or general neglect including

electrical spikes, surges and sags caused by poor power management, thunderstorms or acts

of god or lack of normal power conditioning for electronic manufacturing equipment.

2. Damage caused by exposure to liquid spills, collision, fire, theft, freezing, vandalism, riot, war,

explosion or objects striking the machine such as fork trucks or exposure to abnormally

corrosive conditions or entry by insect or vermin or foreign objects or mispackaged or

misplaced product inside the machine.

3. Routine replacement main of consumable parts such as but not limited to light bulbs, plastic

breakable lock boxes, batteries, RFID tags, printer paper rolls, printer cartridges etc.

4. Routine maintenance services such as lubrications of drive trains or actuation solenoids. (See

appropriate AutoCrib manual for details)

5. Subsystems and attachments to the hardware/machine not manufactured by AutoCrib that are

subject to warranties of the manufacturers of such items. Ie. Uninterruptible power supplies,

surge protectors etc.

Modifications and Upgrades

AutoCrib reserves the right to make certain changes in designs or changes and improvements in

its products at any time without obligation to make such changes or improvements in its products

previously manufactured.

Dispensing Machine Limited Warranty

Limitation of Liability

AutoCrib makes no warranty with respect to automated dispensing equipment sold by it,

express or implied except as expressly set forth herein. AutoCrib’s liability whether in

contract or tort, or any legal theory, arising out of warranties, representation, instructions

or warnings, (or any lack or inadequacy thereof), deficiencies, failures or defects on any

kind, or from any cause shall be limited solely to repairing or replacing defective parts

(during normal business hours) pursuant and subject to the foregoing provisions.

Regardless of whether the buyer’s limited remedy has failed of its essential purpose,

AutoCrib shall not be liable in any event for any special, indirect, incidental or

consequential damages, including but not limited to lost profits, nor shall any claim or

recovery of any kind exceed the purchase price of the machine or system to which such

claim or recovery is made.

The foregoing warranty is in lieu of all other warranties, express or implied, and AutoCrib

disclaims any warranties of merchantability and fitness for use or a particular purpose.

This warranty is effective with AutoCrib installations beginning January 1, 2009.

Table of Contents

FEATURES...................................................................................................................................................7

INSTALLATION ............................................................................................................................................8

CAUTION.........................................................................................................................................................8

VOLTAGE AND POLARITY CHECK (FOR MACHINES LOCATED IN NORTH AMERICA ONLY) .......................................8

ROBOCRIB SETUP...........................................................................................................................................9

MANAGEMENT STATION CONFIGURATION........................................................................................................13

SOFTWARE OPERATIONS........................................................................................................................19

MANUAL STOCK ............................................................................................................................................19

AUTOMATIC STOCK BY TAG............................................................................................................................19

PHYSICAL BY BIN...........................................................................................................................................19

PHYSICAL ALL BIN.........................................................................................................................................19

ISSUE ...........................................................................................................................................................20

RETURN........................................................................................................................................................20

LOCATE ........................................................................................................................................................20

TROUBLESHOOTING THE ROBOCRIB USING THE "CONSOLE"BUTTON ...............................................................21

COMMONLY PERFORMED PROCEDURES -HARDWARE AND SOFTWARE ..........................................22

COMMONLY PERFORMED PROCEDURES .........................................................................................................22

CALIBRATION ................................................................................................................................................22

EXITING ROBOCRIB SOFTWARE .....................................................................................................................22

PROPER LOADING PROCEDURE......................................................................................................................22

REMOVING WALLS.........................................................................................................................................22

CONSOLE MODE............................................................................................................................................22

MTTTY ........................................................................................................................................................23

TROUBLESHOOTING ................................................................................................................................24

TROUBLESHOOTING COMMON PROBLEMS.......................................................................................................24

INSTALL OR REPLACE THE TOUCH SCREEN DISPLAY -MODEL CONLY..............................................................24

SYSTEM WILL NOT CALIBRATE ........................................................................................................................24

SOFTWARE WILL NOT INITIATE THE CALIBRATION SEQUENCE...........................................................................24

ROBOCRIB WILL NOT DISPENSE......................................................................................................................24

MANUAL SWITCHES ARE NOT OPERATIONAL ...................................................................................................25

BIN DOOR WILL NOT OPEN.............................................................................................................................25

REPLACEMENT OF CONTROLLER ....................................................................................................................25

CHAIN NEEDS TO BE REMOUNTED BECAUSE IT HAS BROKEN OR COME OFF OF THE GEARS ...............................25

PROBLEM:RECEIVING A JAM OR STALL ERROR,FINDING DROPPED ITEMS.........................................................26

PROBLEM:MOTORS WILL NOT TURN OR LEDS ON CONTROLLER DO NOT LIGHT OR FLASH AS THEY SHOULD........28

PROBLEM:DOOR DOES NOT OPEN................................................................................................................29

PROBLEM:THE LED ON DOOR REMAINS ON..................................................................................................31

PROBLEM:OPEN DOOR ERROR MESSAGE OR LED DOES NOT TURN ON WHEN DOOR IS OPEN............................32

PREVENTATIVE MAINTANENCE ..............................................................................................................33

CLEANING EXTERIOR SURFACES....................................................................................................................33

HAREWARE -AFTER 30 DAYS ........................................................................................................................33

HAREWARE -AFTER 1YEAR AND EVERY YEAR THEREATFER ...........................................................................34

Table of Contents

TECHNICAL SPECIFICATIONS .................................................................................................................35

ROBOCRIB TECHNICAL SPECIFICATIONS.........................................................................................................35

ROBOCRIB EXTERNAL PARTS ........................................................................................................................35

ROBOCRIB PLATTERS................................................................................................................................... 35

DRIVE SYSTEM..............................................................................................................................................36

POSTS,HEX SHAFTS,MOUTING ARMS,AND TRAY ASSEMBLIES .......................................................................36

CALIBRATOIN AND ALIGNMENT ......................................................................................................................37

BIN DOORS AND BAFFLE ASSEMBLIES.............................................................................................................37

APPENDIX..................................................................................................................................................38

APPENDIX I ...................................................................................................................................................38

ROBOCRIB CONTROLLER COMMANDS ............................................................................................................38

APPENDIX II ..................................................................................................................................................39

EXPLANATION OF ERRORS ON A ROBOCRIB ....................................................................................................39

JAM ERRORS ................................................................................................................................................41

DOOR MAINTENANCE.....................................................................................................................................50

ROBOCRIB 2000 BIN LAYOUT ........................................................................................................................52

CARE AND MAINTENANCE.......................................................................................................................53

REPAIRS .....................................................................................................................................................53

CLEANING.....................................................................................................................................................53

CLEANING STAINLESS STEEL SURFACES.........................................................................................................53

SAFTELY INSPECTION ....................................................................................................................................53

Features

7 | P a g e

Equipment Supplied

Complete RoboCrib 2000

Battery Backup

Table Lock & Screws

Drivers & Screws Set

Adjustment Foot Set

Logo Sign & Screws

Door Keys (4)

Spare Door

Network Hub

25 ft CAT5 cable

10 ft CAT5 cable

3 ft CAT5 cable

Operating Instructions (this manual)

Accessories

Replacement Parts

AutoCrib P/N

Description

AutoCrib P/N

Description

234-200

Battery Backup UPS

775-217-RP

Baffle Assembly –Bottom

760-103

CAT 5 Cable - 3 ft

770-413

Baffle Motor Assembly

760-000

CAT 5 Cable - 10 ft

741-402

Baffle Slide Pot Assembly

760-125

CAT5 Cable –25 ft

770-407-RP

Controller & Power Panel

255-805

Hub –5 Port

775-525-RP

Door Assembly

312-001

Key Replacement –2 per set

775-525-S-RP

Door Assembly - Frameless

282-112

Keyboard Cover

770-404

Door Solenoid Latch Assembly

770-150

Leveling Foot Pad Set

170-376

Door Ribbon Cable

329-900-2

Logo and Model Panel

282-105

Keyboard Trackpad USB

371-241

Main Platter Lock Bracket

610-252-RP

Touch Screen Replacement Kit

990-781

Pin-In-Hex Driver

475-604-RP

Sensor Board - LSP

690-770

Screw Set for Robo 2K

475-617-RP

Sensor Board –Main Platter

282-120

Touch Screen Cover

475-605-RP

Sensor Board - SSP

RoboCrib Specifications

AutoCrib

Specifications

Domestic

Ambient

Export

Ambient

Height

83”

Width

62”

Depth

62”

Voltage (AC)

120V

230V

Running Amperes

5 Amps Max

2.5 Amps

Max

Shipping Weight

2404 lb

Installation

8 | P a g e

Cautions

The following cautionary information should be reviewed before the machine is installed. Following these requirements

and warnings are required.

CAUTION: This machine is designed for indoor usage only. Any other usage will void

the Manufacturer’s Warranty.

Voltage and Polarity Check

It is important that this machine be hooked up to the proper voltage and polarity for

your country. Use a voltmeter to verify voltage and polarity before connecting the

machine to a wall outlet. For machines located in North America, use the diagram

below to verify correct voltages.

CAUTION: Any procedure marked with the symbol at left requires that the Machine

have the power applied and a shock hazard exists.

CAUTION: It is important that this machine be hooked up to the proper voltage and

polarity for your country. Use a Voltmeter to verify voltage and polarity. Should the

reading be any different from a normal reading or if you are unsure of what the

reading should be contact an electrician.

CAUTION: Different countries may have unique plug arrangements. Ensure that the

machine is properly grounded before operating.

CAUTION: The machine is a heavy item. Ensure that sufficient personnel are

available for lifting and transporting the machine. Use proper lifting procedures and

equipment.

CAUTION: The system components in this machine utilize static sensitive

components. Precautions for handling sensitive devices should be observed when

handling these items.

Voltage and Polarity Check (for Machines located in North America Only)

It is important that this machine is hooked up to proper voltage and polarity. Using a voltmeter, perform the following

checks from the illustration below.

Installation

9 | P a g e

RoboCrib Setup

The AutoCrib unit is assembled and packed so that a minimum amount

of time is necessary for preparation to install it on location. The

following steps are recommended to insure correct unpacking.

1. Shipping Damage: Thoroughly inspect the exterior of the crate

and/or wrapping for damage, which may have occurred during

shipment.

Verify “TipNTell” is intact.

Note any damage or irregularities on shipping document.

Report any damage to delivering carrier and follow their

instructions.

2. Uncrate the machine.

Using a cordless drill with a #2 Phillips head bit, remove

screws on crate.

Retain the screws and crate in case there is damage to the

machine.

3. Use a forklift to place the RoboCrib and pallet near the final

location.

4. Undo the hold-down straps and lift the RoboCrib from the pallet with

the forklift frame.

Do not lift on the Main platter. It is important that the feet of

the forklift are completely inserted into the fork points.

Unwrap the unit and roll the RoboCrib to its final location.

Store the pallet and straps for possible future use.

Installation

1. Locate the keys attached to the keyboard plate by zip tie.

2. Unlock the Controller Access Door and the Computer Access

Door.

3. Remove the Logo Sign, pin-in-hex driver and leveling feet stored in

a box behind the computer. (The box will also contain a spare

door, network hub, CAT5 cables, and spare fasteners.) Install the

leveling feet.

Use a forklift to lift the RoboCrib off the ground.

Install feet into the threaded plates at each corner.

4. Place the RoboCrib in its final location and adjust the nuts, using a

¾” open-end wrench, to level the machine. Use a spirit level to

make sure the RoboCrib is level on each side. Lock the nuts in

place.

5. Install the Logo Sign on the Controller Access Door using the

screws provided.

6. Remove the Right Front wall panel using a 7/16 wrench to remove

the screws. Lift up on the panel to disengage the tabs located on

edges and pull out on the panel to remove it.

Fork Points

Controller Access Door

and Service Panel

Remove panel screws

using a 7/16 socket

driver. Remove this

side panel.

Door keys are zip tied

under keyboard

Computer Access Door.

Accessories Stored

here.

Installation

10 | P a g e

7. Remove the safety shipping locks. They are tied together with

a string to make them easy to identify.

Remove the Top Arm Lock by removing the two 3/8 hex

bolts that hold the lock bracket to the crossbar. The

bracket slides off the end of the stack support arm.

Retain the bolts, brackets, and nuts for possible future use.

Removing Main Platter Locking Bolt and Clamp

- The Main platter locking bolt and clamp is located on the

sensor bracket below bin door #1.

- Loosen the lock nuts and unscrew the bolt using two 9/16

wrenches.

Removing Top Arm Lock

- Remove the Top Arm Lock by removing the two 3/8 hex bolts

that hold the lock bracket to the crossbar. The bracket slides

off the end of the stack support arm.

- Retain the bolts, brackets, and nuts for possible future use.

Top Arm Lock

Main Platter Bolt & Clamp

Remove bolt with 9/16

open end wrenches

Top Lock Bracket

Top Lock Bolts 3/8” Hex

Driver or Slot Screwdriver

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