Arris Touchstone WTM552 Manuel utilisateur

Touchstone® WTM552 Telephony Modem User’s Guide 1

Touchstone®WTM552 Telephony Modem

User’s Guide

Get ready to experience the Internet’s express lane! Whether you’re checking out

streaming media, downloading new software, checking your email, or talking with

friends on the phone, the Touchstone WTM552 Telephony Modem brings it all to you

faster and more reliably. All while providing toll quality Voice over IP telephone ser-

vice and both wired and wireless connectivity. Some models even provide a Lithi-

um-Ion battery backup to provide continued telephone service during power

outages.

The Touchstone Telephony Modem provides four Ethernet connections for use as

the hub of your home/office Local Area Network (LAN). The Touchstone Telephony

Modem also provides 802.11b/g wireless connectivity for enhanced mobility and

versatility. In addition, the Touchstone Telephony Modem provides for up to two

separate lines of telephone service.

Installation is simple and your cable company will provide assistance to you for any

special requirements. The links below provide more detailed instructions.

Safety Requirements

Getting Started

Battery Installation and Replacement (WTM552G/H Models Only)

Installing and Connecting Your Telephony Modem

Configuring Your Wireless Connection

Configuring Your Ethernet Connection

Using the Telephony Modem

Troubleshooting

Glossary

Export Regulations

This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Admin-

istration authorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Adminis-

tration Regulation is prohibited.

The information in this document is subject to change without notice. The statements, configurations, technical data, and recom-

mendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty.

Users must take full responsibility for their applications of any products specified in this document. The information in this docu-

ment is proprietary to ARRIS.

ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS Group. All other trademarks and reg-

istered trademarks are the property of their respective holders.

Release 5 Standard 1.1 April 2007

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Safety Requirements

ARRIS Telephony Modems comply with the applicable requirements for

performance, construction, labeling, and information when used as

outlined below:

• The Telephony Modem is designed to be connected directly to a

telephone.

• Connecting the Telephony Modem to the home's existing tele-

phone wiring should only be performed by a professional in-

staller.

• Do not use product near water (i.e. wet basement, bathtub,

sink or near a swimming pool, etc.), to avoid risk of electrocu-

tion.

• Avoid using and/or connecting the equipment during an electri-

cal storm, to avoid risk of electrocution.

• Use only power supply and power cord included with the equip-

ment.

• Equipment should be installed near the power outlet and should

be easily accessible.

• The shield of the coaxial cable must be connected to earth

(grounded) at the entrance to the building in accordance with

applicable national electrical installation codes. In the U.S., this

is required by NFPA 70 (National Electrical Code) Article 820. In

the European Union and in certain other countries, CATV instal-

lation equipotential bonding requirements are specified in IEC

60728-11, Cable networks for television signals, sound signals

and interactive services, Part 11: Safety. This equipment is in-

tended to be installed in accordance with the requirements of

IEC 60728-11 for safe operation.

If the equipment is to be installed in an area serviced by an IT

power line network, as is found in many areas of Norway, spe-

cial attention should be given that the installation is in accor-

dance with IEC 60728-11, in particular Annex B and Figure B.4.

• In areas of high surge events or poor grounding situations and

areas prone to lightning strikes, additional surge protection

may be required (i.e. PF11VNT3 from American Power Conver-

sion) on the AC, RF, Ethernet and Phone lines.

• When the Telephony Modem is connected to a local computer

through USB or Ethernet cables, the computer must be proper-

ly grounded to the building/residence AC ground network. All

plug-in cards within the computer must be properly installed

and grounded to the computer frame per the manufacturer’s

specifications.

CAUTION

Potential equipment damage

Potential loss of service

Connecting the Telephony Modem to existing

telephone wiring should only be performed by a

professional installer. Physical connections to the

previous telephone provider must be removed and

the wiring must be checked; there must not be any

voltages. Cancellation of telephone service is not

adequate. Failure to do so may result in loss of

service and/or permanent damage to the Telephony

Modem.

CAUTION

Potential equipment damage

Do not locate the equipment within 6 feet (1.9m) of

a flame or ignition source (e.g. heat registers, space

heaters, fireplaces, etc.), to avoid damage or injury

from battery explosion.

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European Compliance

This product complies with the provisions of the Electromagnetic Com-

patibility (EMC) Directive (89/336/EEC), the Amending Directive (92/

31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking

Directive (93/68/EEC). As such, this product bears the CE marking in

accordance with the above applicable Directive(s).

A copy of the Declaration of Conformity may be obtained from: ARRIS

International, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA

30024.

As indicated by this symbol, disposal of this prod-

uct or battery is governed by Directive 2002/96/

EC of the European Parliament and of the Council

on waste electrical and electronic equipment

(WEEE). WEEE could potentially prove harmful to

the environment; as such, upon disposal of the Te-

lephony Modem the Directive requires that this

product must not be disposed as unsorted munic-

ipal waste, but rather collected separately and dis-

posed of in accordance with local WEEE

ordinances.

This product complies with directive 2002/95/EC of the

European Parliament and of the Council of 27 January

2003 on the restriction of the use of certain hazardous

substances (RoHS) in electrical and electronic equip-

ment.

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Getting Started

About Your New Telephony Modem

The Touchstone WTM552 Telephony Modem is DOCSIS or Euro-DOCSIS compliant

with the following features:

• Speed: much faster than dialup or ISDN service

• Convenience: supports Ethernet and 802.11b/g wireless connections; both

can be used simultaneously

• Flexibility: provides two independent lines of telephone service as well as

high speed data

• Compatibility: supports tiered data services (if offered by your cable

company)

All WTM552 models provide:

• Wireless 802.11b/g connectivity

• Four Ethernet ports for connections to non-wireless devices

• Up to two lines of telephone service

Your WTM552 model is one of the following:

• WTM552A: DOCSIS compliant

• WTM552B: Euro-DOCSIS compliant

• WTM552G: DOCSIS compliant with Li-Ion backup battery

• WTM552H: Euro-DOCSIS compliant with Li-Ion backup battery

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What’s in the Box?

Make sure you have the following items before proceeding. Call your cable company

for assistance if anything is missing.

• Telephony Modem

• Antenna

•PowerCord

• Quick Installation Guide

•EthernetCable

•CD-ROM

• Screws for wall-mounting the unit

• End User License Agreement

What’s on the CD?

The CD provides the following items:

• Quick Install Guide

• User’s Guide

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Items You Need

If you are installing the Telephony Modem yourself, make sure you have the follow-

ing items on hand before continuing:

•Telephony modem package: see What’s in the Box? for a list of items in

the package.

•Coaxial cable (coax): as shown in the image to the left, this is a thin cable

with a connector on each end. It is the same kind of wire used to connect

to your television for cable TV. You can buy coax from any electronics retailer

and many discount stores; make sure it has connectors on both ends. There

are two types of connectors, slip-on and screw-on; the screw-on connectors

are best for use with your Telephony Modem. The coax should be long

enough to reach from your Telephony Modem to the nearest cable outlet.

•Phone Cable: as shown in the image to the left, this is a standard phone

cable with standard phone connectors (RJ11 type) on both ends. You can

buy phone cables from any electronics retailer and many discount stores.

•Splitter (optional): provides an extra cable connection by splitting a single

outlet into two. You may need a splitter if you have a TV already connected

to the cable outlet that you want to use. You can buy a splitter from any

electronics retailer and most discount stores; you may also need a short

piece of coax cable (with connectors); use it to connect the splitter to the

cable outlet and then connect the Telephony Modem and TV to the splitter.

Note: A splitter effectively cuts the signal in half and sends each half to its

two outputs. Using several splitters in a line may deteriorate the quality of

your television, telephone, and/or internet connection.

•Information packet: your cable company should furnish you with a packet

containing information about your service and how to set it up. Read this

information carefully and contact your cable company if you have any ques-

tions.

Phone Cable

Coax Cable

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Getting Service

Before trying to use your new Telephony Modem, contact your local cable company

to establish an Internet account and telephone service. When you call, have the fol-

lowing information ready:

• the Telephony Modem serial number and cable MAC addresses of the unit

(printed on a sticker on the bottom of the Telephony Modem, as shown on

the next page)

• the model number of the Telephony Modem

If the Telephony Modem was provided by your cable company, they already have

the required information.

In addition, you should ask your cable company the following questions:

• Do you have any special system requirements or files that I need to down-

load after I am connected?

• When can I start using my Telephony Modem?

• Do I need a user ID or password to access the Internet or my e-mail?

• Will my phone number(s) change?

• What new calling features will I have and how do I use them?

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System Requirements

The Touchstone Telephony Modem operates with most computers. The following

describes requirements for each operating system; see the documentation for your

system for details on enabling and configuring networking.

To use the Telephony Modem, you need DOCSIS high-speed Internet service from

your cable company.

Windows

Windows 95, Windows 98, Windows 98 SE (Second Edition), Windows ME, Windows

2000, or Windows XP. A supported Ethernet or wireless LAN connection must be

available.

MacOS

System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supported

Ethernet or wireless LAN connection must be available.

Linux/other Unix

Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported

Ethernet or wireless LAN connection must be available.

About this Manual

This manual is written to cover all of the different WTM552 models. Your model may

or may not have all of the capabilities outlined in this manual. To determine which

model you have purchased, refer to the image at the left. The model number is on

the label affixed to the Telephony Modem.

FOR HOME OR OFFICE USE

Model Number

Touchstone® WTM552 Telephony Modem User’s Guide 10

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Ethernet or Wireless?

There are two ways to connect your computer (or other equipment) to the Telepho-

ny Modem. The following will help you decide which is best for you:

Ethernet

Ethernet is a standard method of connecting two or more computers into a Local

Area Network (LAN). You can use the Ethernet connection if your computer has

built-in Ethernet hardware.

Note: To connect more than four computers to the WTM552 through the Ether-

net ports, you will need an Ethernet hub (available at computer retail-

ers).

The Telephony Modem package comes with one 6-foot (1.9m) Ethernet cable (the

connectors look like wide telephone connectors); you can purchase more cables if

necessary at a computer retailer. If you are connecting the Telephony Modem di-

rectly to a computer, or to an Ethernet hub with a cross-over switch, ask for

Category 5 (CAT5) straight-through cable. If you are connecting the Telephony Mo-

dem to an Ethernet hub without a crossover switch, ask for a Category 5 crossover

cable.

Wireless

The 802.11 wireless LAN standard allows one or more computers to access the

WTM552 using a wireless (radio) signal. You can use the wireless connection if your

computer has a built-in or aftermarket wireless card.

Note: To learn more about which wireless hardware works best with your com-

puter, see your computer dealer.

Both

If you have two or more computers, you can use Ethernet for up to four devices

and wireless for others. To connect five or more computers to the Ethernet ports,

you will need an Ethernet hub (available at computer retailers).

For more information about connecting two or more computers, contact your cable

service provider.

Ethernet Cable

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