Alcatel-Lucent ALE-30h Manuel utilisateur

User Manual

8AL91433ENAAed01 1 /70

OpenTouch® Suite for MLE

ALE-30h Essential DeskPhone

ALE-20h Essential DeskPhone

ALE-20 Essential DeskPhone

User Manual

8AL91433ENAAed01

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User Manual

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Thank you for choosing an Alcatel-Lucent Enterprise Desk Phone.

The Essential DeskPhone range provides a rich communication experience with Alcatel-Lucent Enterprise

(ALE) solutions, thanks to a compact design and an intuitive navigation. These models offer enhanced

ergonomic features for more effective communication.

Enjoy wideband audio quality in IP mode from the handset or speakerphone (narrow band in Digital mode).

This technology allows outstanding communication quality. Programmable keys and intuitive navigation

simplify the user experience.

These phones can be deployed in any business environment, from on-premises PBX, to cloud deployment

on Alcatel-Lucent Enterprise servers, at home or in the office.

The ALE-20h and ALE-30h are hybrid phones. They offer digital and IP mode on the same network

interface via a single Digital or Fast Ethernet port, and allow you to leverage your existing infrastructure.

Hybrid Phone can migrate seamlessly from Digital to IP network thus protecting your investment in ALE

Deskphone. They can be powered by Power Over Digital Line or Power Over Ethernet or by connecting an

external power supply sold separately.

The ALE-20 is an IP phone including 2 RJ-45 Gigabit Ethernet ports. It can be powered by Power Over

Ethernet or by connecting an external power supply sold separately.

The labels and icons displayed depend on the model of your desk phone. The label is not displayed if the

corresponding feature is not configured on your telephone system. Depending on the size of the display,

some labels may be truncated. All labels are displayed in color and are italicized. This icon describes a

succession of actions or labels you have to do or select: .

This icon describes the consequence of an action: .

User Manual 
 
8AL91433ENAAed01 3 /70 
 Getting to know your telephone 6 
 ALE-30h Essential DeskPhone 6 
 Phone description 6 
 ALE-20h Essential DeskPhone / ALE-20 Essential DeskPhone 7 
 Phone description 7 
 Unboxing 8 
 Install your desk phone 8 
 Install the foot 8 
 Install a comfort wired handset 9 
 Connect the device 9 
 First start-up 9 
 Description of the connectors 10 
 Main screens and navigation keys 11 
 Welcome screens 11 
 Call management screen 13 
 User local menu 14 
 Status icons / Call icons 15 
 Permanent features keys 16 
 Alpha-numeric keyboard 17 
 Using your telephone 18 
 Identify the terminal you are on 18 
 Messaging portal 18 
 Accessing the messaging portal 18 
 Consulting the call log 18 
 Making a call 19 
 Receiving a call 19 
 Ignore the call 20 
 Switching between audio modes 20 
 Activating the loudspeaker during a conversation (handset lifted) - Group listening feature 21 
 Making calls by name (company directory) 21 
 Make calls via your programmed call keys (Perso page/F1 and F2 keys/Add-on module) 22 
 Redialing 22 
 Callback requests 22 
 Call back an unanswered call 22 
 Requesting automatic callback if internal number is busy 23 
 Cancelling an automatic callback 23 
 Receiving interphony calls 24 
 Mute, so that your contact cannot hear you 24 
 From the set 24 
 From the headset 24 
 Sending DTMF signals 24 
 Forwarding calls to your voice message service 25 
 Consulting your voice mailbox 25 
 Sending a text message to an internal contact 25 
 Consulting text messages 26 
 Lock / unlock your telephone 27 
 Placing a call on hold (hold) 27 
 Exclusive hold 27 
 Common hold 28 
 Call parking 28 
 Making a second call during a conversation 28 
 Answering a second call during a conversation 29 
 Switching between calls (Broker call) 29 
 Transferring a call 29 
 Three-way conference with internal and/or external contacts (conference) 30 
 Cancel conference and return to first contact (if conference is active) 30 
 After the conference, to leave your two contacts talking together 30 
 View information about the other people in the conference 30 

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 N-party conference 30 
 'Meet me' conference 31 
 Intrusion into an internal conversation (barge-in) 31 
 Signal malicious calls 31 
 Forwarding calls to another number (immediate forward) 32 
 Forwarding calls if you do not answer or if you are busy 32 
 Do not disturb 32 
 Forwarding your calls from the receiving terminal ('Follow me') 33 
 Applying a selective forward 33 
 Forwarding calls to your pager 34 
 Cancelling all forwards 34 
 Leaving a text message for internal callers 34 
 Send a voice message copy 35 
 Sending a recorded message to a number or a distribution list 35 
 Answering the general bell 35 
 Manager/Assistant filtering 36 
 Call pick-up 36 
 Hunting groups 36 
 Hunting group call 36 
 Temporary exit from your hunting group 36 
 Return into your group 36 
 Calling an internal contact on his/her pager 37 
 Answering a call on your pager 37 
 Calling a contact on his/her loudspeaker 37 
 Broadcasting a message on the loudspeakers of a station group 37 
 Managing your charges 37 
 Charging your calls directly to business accounts 37 
 Finding out the cost of an outside call made by an internal user from your terminal 37 
 ACD: Agent set/ Supervisor station 38 
 Agent set 38 
 Open an agent session (LogOn) Agent set 38 
 ACD application welcome screen Agent set 38 
 Close an agent session (LogOff) 39 
 Supervisor station 39 
 Open a supervisor session (LogOn) 39 
 Processing group- Supervisor entry/withdrawal 39 
 Supervision or acceptance of an assistance request 39 
 Configure your phone for remote working 40 
 First connection as remote working 41 
 Change the configuration 42 
 PIN code 42 
 Reset your PIN code 42 
 Reconnect your desk phone in your business place 43 
 Reconnect your desk phone in remote place 43 
 Visual Notification Assistant (VNA) 44 
 Programming your telephone 45 
 Initializing your voice mailbox 45 
 Customizing your voice greeting 45 
 Modify the password for your phone set 45 
 Modify the password for your voice mailbox 46 
 Adjusting the audio functions 46 
 Choose the tune 46 
 Adjusting the ringer volume 46 
 Hearing Aid 47 
 Adjusting the brightness of the desk phone 47 
 Adjust the brightness when the phone is in use 47 
 Adjust the dimmed brightness when the phone is not in use - Only available on ALE-30h 48 
 Set the delay before the brightness is dimmed when the phone is not in use (screensaver) - Only 
available on ALE-30h 48 

User Manual 
 
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 Adjust contrast (ALE-20/ALE-20h) 48 
 Selecting the welcome page 48 
 Selecting language 48 
 Programming keys for call numbers and functions (Perso page/F1 and F2 keys/Add-on keys) 49 
 Customize the color and the style of programmable softkeys (ALE-30h in IP mode) 49 
 Modify a programmed key 50 
 Delete a programmed key 50 
 Programming an appointment reminder 50 
 Call the associated set 51 
 Forward your calls to the associated number 51 
 Define or modify the associate number 51 
 The Tandem configuration 52 
 Create, modify or consult your interphony list (max. 10 numbers) 52 
 Install a USB accessory (Headset, Handsfree, Loudspeaker) 52 
 Install a RJ9 headset 52 
 Manage connected devices 52 
 List of connected devices 52 
 Default device 53 
 Contacting your administrator (Technical support) 53 
 Date code / Technical code 53 
 Software version 53 
 Hardware model 53 
 Phone auto test 54 
 Access to administrator configuration (only available in IP mode) 54 
 Auto update the desk phone via USB key 55 
 Accessories 56 
 List of accessories 56 
 USB accessories 56 
 RJ9 accessory 56 
 Power supply 56 
 Other headsets 56 
 Other accessories 56 
 Magnetic alphabetic keyboard: ALE-10 keyboard 57 
 Description 57 
 Unboxing 57 
 Installation 57 
 How to use the keyboard 58 
 2 x 10 key expansion module: EM200 Smart Expansion Module 59 
 Unboxing 59 
 Description / Connectors 59 
 install the add-on to the desk phone 60 
 Icon description 60 
 Install more than one add-on module 61 
 Wall mounting kit 61 
 USB external ringing interface module (USB Interface module 2 relays 3GV28184AA) 62 
 Installation 62 
 Connect the device 62 
 Third parties headset certified in Developer and Solution Partner Program (DSPP) 63 
 Technical specifications 64 
 Ordering information 65 
 Guarantee and clauses 66 
 Safety Instructions 66 
 Regulatory Statements 67 
Quick guide 69 
 
 

User Manual

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Getting to know your telephone

ALE-30h Essential DeskPhone

This phone is part of hybrid models and offers digital or IP mode on the same network interface via a single

Digital or Fast Ethernet port. With its large color display associated to 2x5 dedicated softkeys, and intuitive

navigation keys, your desk phone provides high audio quality for telephone calls either in full duplex hands-

free mode or when using the ergonomic handset (wideband in IP mode, narrow band in Digital mode). You

can enhance your experience by connecting a new alphabetic keyboard or a color 2x10 keys expansion

module. ALE-30h can be used in your company at your office either in IP or Digital mode or at home for

remote working in IP mode.

Phone description

3.5 inch color display.

2 x 5 context sensitive configurable software keys.

Permanent feature keys: quick access to the phone's main features.

Programmable keys or predefined keys(1).

Alpha-numeric key.

Status Led indicator / Ambiant light sensor

Flashing blue: default incoming calls.

Flashing orange (manager/assistant): as assistant, manager's incoming call.

Flashing purple (supervisor): as supervisor, supervisee's incoming call.

Navigation.

Wired handset (wideband in IP mode, narrow band in Digital mode).

loudspeaker.

Microphone.

USB-A connector.

2-degree adjustable foot (55°,40°).

(1) these predefined keys depend on the system and the countries, contact your installer for more

information about your system (configuration for United States for example).

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ALE-20h Essential DeskPhone / ALE-20 Essential DeskPhone

The ALE-20h Essential DeskPhone is part of hybrid models and offers digital or IP mode on the same

network interface via a single Digital or Fast Ethernet port. It is a cost-effective version of the ALE-30h.

The ALE-20 Essential DeskPhone is part of IP models and provides a dual Gigabit Ethernet port.

In addition to a clear monochrome display associated to 2x3 dedicated softkeys and intuitive navigation

keys, these desk phones provide high audio quality for telephone calls either in full duplex hands-free mode

or when using the ergonomic handset (wideband in IP mode, narrow band in Digital mode). ALE-20h and

ALE-20 can be used in your company at your office or at home for remote working in IP mode. ALE-20h

can also be used at your office in Digital mode.

Phone description

2.8 inch monochrome backlit display.

2 x 3 context sensitive configurable software keys.

Permanent feature keys: quick access to the phone's main features.

Programmable keys or predefined keys(1).

Alpha-numeric key.

Status Led indicator / Ambiant light sensor

Flashing blue:default incoming calls.

Flashing orange (manager/assistant): as assistant, manager's incoming call.

Flashing purple (supervisor): as supervisor, supervisee's incoming call.

Navigation.

Wired handset (wideband in IP mode, narrow band in Digital mode).

loudspeaker.

Microphone.

USB-A connector.

2-degree adjustable foot (55°,40°).

(1) these predefined keys depend on the system and the countries, contact your installer for more

information about your system (configuration for United States for example).

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Unboxing

Deskphone

Handset

2-degree adjustable foot

Handset cord

Safety and regulatory

instructions

Install your desk phone

Install the foot

Clip the foot into its compartment behind the phone. Your desk phone provides a 2-degree foot. Depending

on the way you insert the foot into the phone, your desk phone will have a different angle: 55° or 40°. The

angle noted on the top of the foot (face up) corresponds to the angle that the phone will have after having

inserted the foot.

To unclip the foot, pull it straight back until it separates from the phone.

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40°/55°

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Install a comfort wired handset

Your phone is provided with a connected handset.

If you have to replace it:

•Plug-in the wired handset to the appropriate connector

(see chapter: Description of the connectors.).

•Make sure you position the cable correctly in the

compartment intended for that purpose.

Connect the device

Please read safety instructions first.

Connect the handset if it is not connected (your phone is usually provided with the handset

connected).

Connect the keyboard to the RJ9 connector of the phone (ALE-10 Keyboard - optional - sold

separately). The magnetic alphabetic keyboard is only available for ALE-30h Essential

DeskPhone.

The ALE-30h and ALE-20h Essential DeskPhone can be connected to an IP network or a

Digital network. Connect the keyboard to the RJ9 connector of the phone the desk phone to

the IP line or Digital line (UA) thru RJ45 connector. The desk phone starts automatically in IP

mode or Digital (UA) mode regarding the connected network.

If your desk phone is not powered by PoE (Power over Ethernet) or PoDL (Power over

Digital Line), you have to plug the USB-C power adapter (sold separately).

In Digital mode, the local USB-C Power Adapter is mandatory when plugging an expansion

module.

The power adapter is sold separately. For more information, contact your installer or

administrator.

For more details, please consult the section: Description of the connectors.

First start-up

The desk phone starts in IP mode (IP network) or Digital mode (UA) according to the connected network.

If your desk phone detects a UA line, it stays in low power mode (the top LED is purple blinking) until boot

is granted by the system. If the phone stays in low power mode, you have to plug a power adapter.

User Manual

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Description of the connectors

Various connections to allow phone extensions. The type of connectors you have depends on your phone.

ALE-30h Essential DeskPhone

ALE-20h Essential DeskPhone

ALE-20 Essential DeskPhone

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(1)You can connect a headset if the port is not used to power the phone.

(2)Your phone is equipped with only one RJ45 port, to connect it to the IP network or an Digital line.

(3)This connector is used for debugging (the keyboard has to be unpluged for ALE-30h).

(4)In Digital mode, the local USB-C Power Adapter is mandatory when plugging an expansion module.

Please ensure using a RJ45 connector for the network cable in IP or Digital mode (not RJ11), otherwise

you risk to damage the connector.

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