Alcatel-Lucent 8068 Manuel utilisateur

OmniPCX Enterprise

8068 Premium DeskPhone

Attendant set

R100

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Introduction

This guide describes the services offered by the Premium DeskPhone attendant set connected to an

OmniPCX Enterprise system:

8068 Bluetooth® Premium DeskPhone (8068 BT)

8068 Premium DeskPhone

This guide covers the specific functions of the Premium DeskPhone attendant set (consult the set user

manual for a description of the other services):

Handling calls (calling and answering calls, consultation calls, transferring calls, conferencing,

…),

Additional features (Routing, Network/Network Transfer, Transfer with privilege, …), Reserving

a group of outside lines for exclusive operator use,

Management from the Attendant Set (Selecting answer and transfer operating modes, selecting

the attendant group status, ).

The purpose of the attendant sets (organized in groups) is to ensure efficient routing of external calls

and, where appropriate, to call external numbers on request.

One or more attendants share the workload (up to 80 attendant stations may be operational in the

same system). Each attendant set must belong to an attendant group.

The keys appearing on the 8068 Premium DeskPhone set offer all the features required for efficient

management of incoming and outgoing calls.

Some system features can be accessed from the attendant set.

They include (depending on system settings):

- Attendant status change (e.g. switchover from day to night status). This results in differences in call

routing and the features that can be accessed on the set

- External line reservation for exclusive use

- System operation monitoring

- The programming of services such as date and time, speed dialing numbers, etc.

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1BASIC FEATURES 5

1.1 8068 BLUETOOTH®/8068 PREMIUM DESKPHONE 5

1.2 CONNECTIVITIES 5

1.3 WELCOME SCREENS 6

1.4 NAVIGATION 6

1.5 STATUS ICONS /CALL ICONS 7

1.6 PERMANENT FEATURES KEYS 7

1.7 ALPHABETIC KEYBOARD 8

1.8 ADD-ON MODULE 9

1.9 CALL MANAGEMENT SCREEN 10

1.10 BLUETOOTH®WIRELESS HANDSET 11

2OPERATOR STATION (OS) BASIC FEATURES 12

2.1 PUTTING THE ATTENDANT SET IN SERVICE 12

2.2 METHODS FOR CALLING A NUMBER 12

2.3 CALLING AN INTERNAL USER 13

2.4 CALLING AN EXTERNAL USER 16

2.5 ANSWERING CALLS 16

2.6 PUTTING A CALL ON HOLD 18

2.7 CONSULTATION CALL 18

2.8 CALL TRANSFER (ROUTING) 20

2.9 ROUTING PARTICIPANTS TO A MEET-ME CONFERENCE 21

3ADDITIONAL FEATURES 22

3.1 ROUTING WITH CHAINED EXTEND 22

3.2 ROUTING WITH EXTEND AND CAMPED-ON RELEASE 22

3.3 SENDING A CALIBRATED CUT-OFF OR FLASH 23

3.4 TEMPORARY HOLD OF AUTOMATIC TRANSFER 23

3.5 DIRECTORY NUMBER SUPERVISION 23

3.6 INDIVIDUAL CALL ROUTING 24

3.7 NETWORK/NETWORK TRANSFER 25

3.8 TRUNK GROUP SUPERVISION 26

3.9 O/S TRUNK SUPERVISION 26

3.10 INDIVIDUAL HOLD 26

3.11 APPOINTMENT REMINDER 27

3.12 CALL PRESENTATION 28

3.13 TRANSFER WITH PRIVILEGE 29

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4MANAGEMENT FROM THE ATTENDANT SET 30

4.1 SELECTING ANSWER AND TRANSFER OPERATING MODES 30

4.2 SELECTING THE ATTENDANT GROUP STATUS 30

4.3 SELECTING THE ENTITY STATUS 31

4.4 SIGN OFF/SIGN ON31

4.5 INFORMATION 31

5GUARANTEE AND CLAUSES 32

5.1 SAFETY INSTRUCTIONS 32

5.2 REGULATORY STATEMENTS 33

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1Basic Features

1.1 8068 Bluetooth® / 8068 Premium DeskPhone

1.2 Connectivities

Description of the connectors

RJ 11 connector for external ringer and audio active

envelop indicator.

Add-on module connector (SATA type).

RJ 9 connector for alphanumerical keyboard.

10/100/1000 Gigabit Ethernet connector (PC).

10/100/1000 Gigabit Ethernet connector (LAN).

DC power jack for an external power adaptor.

RJ9 connector for a corded handset.

Bluetooth®

wireless handset

(8068BT).

Wired handset.

3.5 mm headset

jack

Alphabetic

keyboard

Loudspeaker

Color screen

10 dedicated functions keys

Permanent feature keys: quick

access to the phone’s main features

Navigation

LED

Flashing blue: incoming call. Arrival of a new call.

Flashing orange: alarm.

An adjustable and stable foot

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1.3 Welcome screens

You can access all of your phone's features from these screens. The default display has three pages

that you can access by pressing the page tabs at the top of the screen. The selected page is

highlighted.

oMenu

oPerso

oInfo

Menu page:

Contains all features and applications accessible by pressing the label of the desired feature or

application From this page, it is possible to adjust the ringer volume, program the time of an

appointment, lock the terminal, define the default page displayed, configure voice mail, and

access telephone functions such as calling back one of the last numbers or intercepting calls.

Perso page:

Contains call line keys (allowing supervision of calls) and programmable call keys.

Info page:

Contains information on the telephone and the status of its functions: name, telephone

number, number of messages (including call log events, instant messages and voice messages),

activation of transfer function, appointment reminder, etc.

Next page:

The next page displays the list of incoming calls (i.e. call handling page). The caller

information displayed in the next page differs according to the type of incoming call.

- For internal or network incoming calls, the caller identity and entity are displayed

- For external incoming calls, the caller identity is displayed when the caller directory number

has been defined in the system as speed dialing number. When this is not the case, the caller

directory number is displayed as well as the name of the trunk group.

Hold page:

The Hold page displays the calls being routed and the calls put on hold from this set. Up to two

calls being routed and two calls on hold can be displayed simultaneously on the screen.

Camp On page:

The Camp on page only appears when the Hold page is not available. This is the case when no

common hold key has been programmed on the set main (perso) page.

/ Transfer icon: Pressing the key next to this icon allows you to program or change the

transfer function.

1.4 Navigation

OK key: Used to validate your choices and options while programming or configuring.

Left-right navigator: Used to move from one page to another and display information

about current calls (call in progress, calls on hold, incoming call).

Up-down navigator: Used to scroll through the content of a page.

Back/Exit key Use this key to go back to the previous step. Use this key to go back to the

homepage (long press).

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1.5 Status icons / Call icons

Icons giving information about some specific configurations of the phone or about call status are

displayed in the top bar of the screen.

Indicates that the status of the attendant group is "day service".

Indicates that the status of the attendant group is "night service".

Indicates that the status of the attendant group is "forward 1".

Indicates that the status of the attendant group is "forward 2".

Headset connected.

Telephone locked.

Appointment programmed.

Incoming call icon.

Call in progress icon.

Call holding icon.

1.6 Permanent features keys

They are located just above the loudspeaker

Mute and intercom key.

During a call, press this key to stop your contact from hearing you. When idle, press

this key to switch the phone to intercom mode. When you receive a call, the phone

hooks off automatically and you go straight into handsfree mode. When activated, this

is key blue.

Turn down the volume / Lower the contrast.

Turn up the volume / Increase the contrast.

Pressing this key answers an incoming call in handsfree mode (the key is blue). When a

call is in progress, pressing this key switches from handsfree mode to headset or

handset mode.

Programmable keys (F1 and F2 keys).Lit when the function associated with the key is

activated. A service or a direct call can be associated to these keys.

Redial key: to access the 'Redial' feature.

Last number redial (short press).

Call back on the last 10 number dialed (long press).

Guide key: Used to obtain information on functions of the “menu“ page and to program

key of the “perso“ page.

Messaging key to access the messaging portal (call log, voice messages and instant

messages).

This key flashes blue when there is a new event such as a new voice message, a new

instant message or a new event in the call log.

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1.7 Alphabetic keyboard

Your set is provided with an alphabetic keyboard

depending on your country and language:

Country variants:

oAZERTY

oQWERTZ

oQWERTY (international)

oQWERTY (nordic)

Use the keyboard to enter names while configuring the phone. Directly access the dial by name

feature by entering the name of your caller on the keyboard.

Below is a list of the function keys that allow you to access all the symbols.

Cursor moving keys (left, right, up and down). Allows you to navigate edit boxes. Press the

Alt key to access the left and up directions.

Caps lock: to write text in capital letters.

Alt key: to access specific and punctuation characters.

Enter key: to validate edited text.

Backspace key: to delete one character in an edit box.

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1.8 Add-on module

Flashing blue: incoming call

Installation

Premium Add-on 10 keys modules

1. Remove the protection of the dedicated compartment behind the set.

2. Insert the add-on correctly in the compartment.

3. Plug the provided cord into the dedicated socket behind your set.

4. Fix the add-on with the screw provided.

Premium Add-on 40 keys / Premium Smart Display 14 keys:

Plug the provided cord into the dedicated socket behind your phone.

If you wish, fix the feet (set and add-on) with the the add-on clip available as an option in pack

(x4).

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1.9 Call management screen

Each tab corresponds to a call, the status of which is symbolized by its icon

(in progress, held, arrival of new call). When a call is in progress, use the

left-right navigator to look at held or incoming calls.

All features are accessible while the call is displayed on the screen. Use the

Up and Down arrows to move up or down a page. These functions (transfer,

conference, etc.) are directly related to the status of the call consulted.

For example, the transfer function will not be available between a call in

progress or a held call and an incoming call.

Used to switch from a telephone screen to an application screen. For

example, it can be used while a call is in progress to search a number,

program an appointment reminder, etc.

Calls can also be managed from the Perso page.

While the call is in progress, press the Back/Exit key and display the Perso page. Calls in progress

or waiting calls are displayed on the different line keys. It is then possible to converse with the

caller of your choice by pressing the key associated to the caller.

Incoming call and

conversation

presentation screen

Soft keys: actions available depending on the call status

Incoming call icon, Call in

progress , Call on hold , …

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