Alcatel-Lucent OPENTOUCH ALE-500 Manuel utilisateur

OPENTOUCH®SUITE FOR MLE

ALE-500 Enterprise DeskPhone

ALE-400 Enterprise DeskPhone

ALE-300 Enterprise DeskPhone

User Manual

8AL90399ENAAed01

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Introduction

Thank you for choosing an Alcatel-Lucent Enterprise desk phone.

This document describes the services offered by the following desk phones in connection with an

OmniPCX Enterprise system.

•ALE-500 Enterprise DeskPhone (ALE-500).

•ALE-400 Enterprise DeskPhone (ALE-400).

•ALE-300 Enterprise DeskPhone (ALE-300).

ALE-500/ALE-400/ALE-300 Enterprise DeskPhone are the next generation of business phones with

innovative and sleek industrial design built for every workstyle and workplace with vertical capabilities

in the Enterprise environment.

The modular design associated with hardware and software customization capabilities offers a large

spectrum of configurations to satisfy the business communications requirements of all workers

generation from touch screen to physical soft keys and dialpad.

A smart touch control wheel enables legacy and future voice-oriented feature to provide a new evolutive

user experience.

A wide choice is possible for professional end users with Corded Handset, Cordless Handset or No

Handset, wired or wireless headset option, touch or key expansion module and physical or virtual

alphabetic keyboard.

These devices are designed for 3D Symphonic HD (Enhanced High Definition Audio quality) to

complement worker's computer and mobile phone with AudioHub feature, to offer Artificial Intelligence

(AI) Smart Speaker - Smart Display feature for business communications.

3D Symphonic HD Audio quality is based on multi-microphone, bass reflex system with passive radiator

for clear natural voice, full duplex audio for simultaneous conversation.

These desk phones are robust, future-proof, durable products based on state-of the art hardware and

software platform with rich connectivity options (Dual Port Gigabit Ethernet, Wi-Fi, Bluetooth®, Dual

USB-C, NFC) to be used in any communication infrastructure wired or wireless from on-premises to cloud

deployment with retro-compatibility with customers installation.

ALE-500/ALE-400/ALE-300 are an all-in-one products, business phone, speaker phone and conference

phone that can also charge a smart phone, with smart power management and easy to manage-easy to

deploy feature to minimize the variety of devices in the Enterprise space in order to contribute to power

consumption reduction.

ALE-500/ALE-400/ALE-300 include mechanisms for deploying new binaries and opening the desk phone to

other systems.

To know the latest news, contact your administrator who has access to the last release notes. For

example, check the availability of some features.

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The labels and icons displayed depend on the type and the skin of the set. The label is not displayed if

the corresponding feature is not configured on your telephone system. All labels are displayed in color

and are italicized. This icon describes a succession of actions or labels you have to do or select: .

This icon describes the consequence of an action: .

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Getting to know your telephone 9 
1 ALE-500 Enterprise DeskPhone 9 
1.1 Phone description 9 
1.2 Virtual keyboard / Virtual add-on module 10 
1.3 Ordering options and supported accessories 10 
2 ALE-400 Enterprise DeskPhone 11 
2.1 Phone description 11 
2.2 Ordering options and supported accessories 12 
3 ALE-300 Enterprise DeskPhone 13 
3.1 Phone description 13 
3.2 Ordering options and supported accessories 14 
4 Removable keys (ALE-400, ALE-300) 14 
4.1 To install new keys 15 
5 Compatible accessories 15 
6 Unboxing 16 
7 Smart Pad 17 
7.1 Description 17 
7.2 Smart Pad gesture 18 
7.3 LED 18 
8 Change the theme (skin) of your phone 20 
9 Welcome screens 21 
9.1 Homepage description 21 
9.2 Choose the page displayed by default on the telephone 21 
9.3 Main screen and navigation keys 22 
9.4 Call management screen 23 
10 User local menu 24 
11 Status icons/ Call icons 26 
12 Permanent features keys 27 
13 Alphanumeric keyboard (ALE-400, ALE-300) 28 
14 Connectors 29 
14.1 Description of the connectors 29 
14.2 Plug in the phone 29 
14.3 Power boost 29 
15 Audio encryption 29 
Using your telephone 30 
1 Identify the terminal you are on 30 
2 Consulting the call log 30 
2.1 Consulting all calls 30 
2.2 Delete the entry 30 
2.3 Delete all call logs 30 
3 Making a call 30 
4 Receiving a call 31 
5 Ignore the call 31 
6 Switching between audio modes 32 
7 Activating the loudspeaker during a conversation (handset lifted) - Group listening feature 33 
8 Making calls by name (company directory) 33 
9 Make calls via your programmed call keys (Perso page/F1 and F2 keys/Add-on module) 34 
10 Redialing 34 
11 Callback requests 34 
12 Call back an unanswered call 35 
12.1 Call back the last caller 35 
12.2 List of last callers 35 
12.3 Delete the list of unanswered calls 35 
13 Requesting automatic callback if internal number is busy 35 
13.1 Cancelling an automatic callback 36 
14 Receiving interphony calls 36 
15 Sending DTMF signals 36 
 

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16 Mute, so that your contact cannot hear you 37 
16.1 From the set 37 
16.2 From the Bluetooth® handset (Bluetooth® wireless handset) 37 
16.3 From the headset 37 
17 Forwarding calls to your voice message service 37 
18 Consulting your voice mailbox 37 
19 Sending a text message to an internal contact 38 
20 Consulting text messages 39 
20.1 Lock / unlock your telephone 39 
21 Placing a call on hold (hold) 39 
21.1 Exclusive hold 39 
21.2 Common hold 40 
22 Call parking 40 
23 Making a second call during a conversation 41 
24 Answering a second call during a conversation 41 
25 Switching between calls (Broker call) 42 
26 Transferring a call 42 
27 Three-way conference with internal and/or external contacts (conference) 42 
27.1 Cancel conference and return to first contact (if conference is active) 42 
27.2 Hang up on all participants (if conference is active) 42 
27.3 After the conference, to leave your two contacts talking together 43 
27.4 View information about the other people in the conference 43 
28 N-party conference 43 
29 'Meet me' conference 43 
29.1 Initiate a 'Meet me' conference 43 
29.2 Join a 'Meet me' conference 44 
30 Intrusion into an internal conversation (barge-in) 44 
30.1 Protect a call against intrusion 44 
31 Signal malicious calls 44 
32 Recording the current conversation 44 
33 Forwarding calls to another number (immediate forward) 45 
34 Forwarding calls if you do not answer or if you are busy 45 
35 Do not disturb 45 
36 Forwarding your calls from the receiving terminal ('Follow me') 46 
37 Applying a selective forward 46 
38 Forwarding calls to your pager 46 
39 Cancelling all forwards 47 
40 Leaving a text message for internal callers 47 
40.1 Sending predefined message 47 
40.2 Sending a message to complete 47 
40.3 Sending a new message 47 
40.4 To deactivate the forward to text feature 47 
41 Answering the general bell 47 
42 Manager/Assistant filtering 48 
43 Call pick-up 48 
44 Hunting groups 48 
44.1 Hunting group call 48 
44.2 Temporary exit from your hunting group 48 
44.3 Return into your group 48 
45 Calling an internal contact on his/her pager 49 
46 Answering a call on your pager 49 
47 Calling a contact on his/her loudspeaker 49 
48 Broadcasting a message on the loudspeakers of a station group 49 
49 Managing your charges 49 
49.1 Charging your calls directly to business accounts 49 
49.2 Finding out the cost of an outside call made by an internal user from your terminal 49 
 

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50 ACD: Agent set/ Supervisor station 50 
50.1 Agent set 50 
50.2 Open an agent session (LogOn) –Agent set 50 
50.3 ACD application welcome screen –Agent set 50 
50.4 Close an agent session (LogOff) 51 
50.5 Supervisor station 51 
50.6 Open a supervisor session (LogOn) 51 
50.7 Processing group- Supervisor entry/withdrawal 51 
50.8 Supervision or acceptance of an assistance request 52 
Do more with your desk phone 53 
1 Configure your phone for remote working 53 
1.1 Access to the administration menu of the desk phone 53 
1.2 First connection as remote working 54 
1.3 Change the configuration 55 
1.4 PIN code 55 
1.5 Reset your PIN code 55 
1.6 Reconnect your desk phone in your business place 56 
1.7 Reconnect your desk phone in remote place 56 
2 Beacon: using your desk phone for geo-localization in the enterprise 57 
3 Visual Notification Assistant (VNA) 58 
Programming your telephone 59 
1 Initializing your voice mailbox 59 
2 Customizing your voice greeting 59 
3 Modify the password for your phone set 59 
3.1 Modify the password for your voice mailbox 60 
4 Adjusting the audio functions 60 
4.1 Choose the tune 60 
4.2 Adjusting the ringer volume 60 
5 Audio ambiences 61 
6 Hearing Aid 61 
7 Adjusting the brightness of the desk phone 62 
7.1 Auto-adjusting of the brightness 62 
7.2 Adjust the brightness when the phone is not in use 62 
7.3 Adjust the brightness when the phone is in use 62 
7.4 Adjust the dimmed brightness when the phone is not in use 62 
7.5 Set the delay before the brightness is dimmed when the phone is not in use (screensaver) 62 
8 Selecting the welcome page 63 
9 Selecting language 63 
10 Programming keys for call numbers and functions (Perso page/F1 and F2 keys/Add-on keys) 63 
11 Customize the color and the style of programmable softkeys 64 
12 Modify a programmed key 65 
13 Delete a programmed key 65 
14 Programming an appointment reminder 65 
15 Call the associated set 66 
16 Forward your calls to the associated number 66 
17 Modify the associated number 66 
18 The Tandem configuration 66 
19 Create, modify or consult your interphony list (max. 10 numbers) 67 
20 Install a USB accessory (Headset, Handsfree, Loudspeaker) 67 
21 Installing a Bluetooth® Wireless Technology headset (pairing) 67 
22 Manage connected devices 68 
22.1 List of connected devices 68 
22.2 Default device 68 
23 Using a Bluetooth® Wireless Technology headset 69 
24 Display all paired Bluetooth® devices 69 
25 Removing a Bluetooth® accessory (headset, handset, etc.) 69 
 

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26 Contacting your administrator (Technical support) 69 
26.1 Date code / Technical code 69 
26.2 Software version 69 
26.3 Hardware model 70 
26.4 Documentation 70 
26.5 Rainbow 70 
26.6 Legal notice 70 
26.7 Access to administrator configuration 70 
26.8 Auto update the desk phone via USB key 71 
26.9 Send your desk phone or your add-on module to support 71 
26.10 Copy logs on USB drive 71 
Accessories 72 
1 List of accessories 72 
1.1 USB accessories 72 
1.2 Bluetooth® accessories 72 
1.3 Other headsets 72 
1.4 Other accessories 72 
2 ALE-160 WB Cordless Handset 73 
2.1 Description 73 
2.2 Unboxing 74 
2.3 LED 74 
2.4 Installing or replacing the Bluetooth® handset battery 74 
2.5 Enable Bluetooth® 75 
2.6 Pairing and connecting the Bluetooth® wireless handset 76 
2.7 Information about the connected handset and the battery level 76 
2.8 Voice prompts 77 
2.9 Activate/deactivate the beep touch instead of the voice prompts 77 
2.10 Locate your handset 77 
2.11 Remove the handset 78 
2.12 Upgrade the handset 78 
3 ALE-150 SWB Corded Handset 79 
3.1 Description 79 
3.2 Unboxing 79 
3.3 Install a comfort wired handset 79 
4 Magnetic alphabetic keyboard: ALE-100 keyboard (USB) 80 
4.1 Description 80 
4.2 Unboxing 80 
4.3 Installation 80 
4.4 How to use the keyboard 81 
5 ALE-140 Customization kit 82 
5.1 Description 82 
5.2 Unboxing 82 
5.3 Remove or install the customization kit 82 
6 ALE-120 Key Expansion Module 85 
6.1 Description 85 
6.2 Unboxing 85 
6.3 Connectors 85 
6.4 Installation 86 
6.5 Smart Pad 89 
6.6 LED description 89 
6.7 Programming keys 89 
7 ALE-110 Wall Mounting Kit 90 
7.1 Wall mount installation 90 
8 ALE-108 Wireless Module 92 
8.1 Description 92 
8.2 Unboxing 92 
8.3 Installation 92 
9 Third parties headset certified in Developer and Solution Partner Program (DSPP) 93 

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6 Technical specifications 94

7 Ordering information 95

8 Guarantee and clauses 96

8.1 Safety Instructions 96

8.2 Regulatory Statements 97

Quick guide 100

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1Getting to know your telephone

1.1 ALE-500 Enterprise DeskPhone

This phone is part of the Enterprise and IP phone ranges.With its 5.5 inch color touch display and an

intuitive navigation Smart Pad, the ALE-500 Enterprise DeskPhone (ALE-500) delivers a great user

experience and increased convenience with an outstanding super wideband audio quality (3D Symphonic

HD) in hands-free mode with a 3D audio. Its large screen can display a numeric or alphabetic keyboard

and a virtual add-on with 12 keys. You can change the color of the phone by using an ALE-140 DeskPhone

customization kit (Neptune Blue in the following picture). You can personalize the phone by selecting a

theme (skin). It is compatible with remote working. Consequently, it is perfect for use in your Enterprise

office or in Home working. Depending on the model, your desk phone improves your experience with its

Bluetooth® handset. Your phone is 'Bluetooth® Smart Ready'. You can use your desk phone (hands-free

mode, handset or headset) to make and receive call from your mobile phone or your personal computer.

1.1.1 Phone description

Smart Pad.

Color touch display with auto brightness adjustment which enhances user experience and saves

power (ambient light sensor).

Depending on the model of your phone, it is equipped with one of the following handsets:

•Cordless Bluetooth® handset (ALE-160 WideBand Cordless Handset).

•Corded handset (ALE-150 Super WideBand Corded Handset).

Permanent feature keys: quick access to the phone's main features.

: These predefined keys depend on the system and are reserved for specific

countries as United States. In case they are not configured as hold, tranfer and conference

keys, these keys are programmable.

Super wideband loudspeaker for optimized sound (3D audio).

Magnetic alphabetic keyboard (optional - ALE-100 Keyboard).

An adjustable and stable foot (60° to 0°).

Connectors.

Slot for inserting the wireless module cartridge (optional - ALE-108 Wireless Module).

Busy light logo on back shell.

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1.1.2 Virtual keyboard / Virtual add-on module

In addition to default homepage, the screen of the ALE-500 allows to display a virtual add-on, a numeric

keyboard and an alphabetic keyboard. The appearance depends on the selected skin.

Browse between different screens by swiping left or right:

1.1.3 Ordering options and supported accessories

There are three commercial variants of the ALE-500:

•The desk phone with cordless handset (ALE-500, ALE-160, ALE-108).

•The desk phone with corded handset (ALE-500, ALE-150).

•The desk phone without handset with ALE-108 wireless module (ALE-500, ALE-108).

Some options can complete your order such as the addition of the keyboard (ALE-100), the wireless

module (ALE-108), an expansion module (ALE-120) or a Bluetooth® handset (ALE-160).

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