AES MultiCom 500 Manuel utilisateur

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Installation Manual & User Instructions

For

MultiCom 500

Multi resident GSM Intercom System

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Contents

Introduction

…………….Pg 3

Getting Started

…………….Pg 3

SIM card

…………….Pg 3

Wiring

…………….Pg 4

Overview

…………….Pg 4

Mounting

…………….Pg 5

Inserting the SIM Card

…………….Pg 5

Powering up

…………….Pg 5

Programming

…………….Pg 5

Programming by Keypad & LCD

…………….Pg 6

SMS Programming

…………….Pg 13

PC Programming

…………….Pg 15

Using the Intercom

…………….Pg 18

Control by SMS

…………….Pg 19

Door Release by Using the Keypad

Using the Optional App

……………. Pg 19

…………….Pg 20

Android App Setup

…………….Pg 20

Using Android App

…………….Pg 20

Using iPhone App

…………….Pg 21

Maintenance of the Intercom

…………….Pg 22

Troubleshooting

…………….Pg 22

Change History

…………….Pg 24

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Introduction

This GSM intercom uses the cellular networks to dial pre-programmed telephone numbers when

an apartment number is called or family name is selected from the directory.

The 500 model will dial 3 numbers for 500 apartments. These numbers can be fixed line

telephones or mobile cell phones or both.

Any phone which receives a call from the intercom can activate a built in relay, which can be

connected to an electric door release or automatic gate system.

Getting Started

1) Before installing the unit on site, PROGRAM AND TEST IT ON A BENCH. This system

should only be installed by an access control professional, according to the wiring, fire

and security regulations of your country. The system will not be covered under warranty

by improper installation.

2) Use the keys supplied to open the front door to allow access.

SIM Card

1) The 100 model will operate on a standard 2G network. The 500 unit will also work on a

3G network as well as 2G.

2) For multi apartment systems experiencing heavy use, it may be advisable to purchase a

contract SIM card with inclusive monthly minutes in a calling plan. A data SIM is not a

requirement. The intercom calling time can be set to limit the calling time for each use,

which will help ensure lowest possible calling times.

3) Ensure the SIM card has calling credit, and can make and receive voice calls in a

mobile phone.

4) If the SIM has a pin code request active, disable this in a phone first.

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5) If the SIM card was purchased along with a phone, then it may be locked to that phone.

Ask your network provider to unlock the SIM so that it can be used in another device.

6) Insert the working SIM card and connect the antenna as shown below BEFORE

connecting the power.

open

Wiring

Connect power to the unit as per diagram below.

Notes:

1) Do NOT use any other power supply other than the type supplied with the device.

2) Avoid installing the power supply more than 6 meters (18 feet) away from the intercom,

otherwise voltage drop and noise on the power cables will cause unstable operation.

3) Do NOT connect this power supply to any electric locking device. Electric locks should

be powered from their own power adaptor.

Relay 1

N/O

COM

N/O

Relay 2 (Press *)(Press #)

Not used

open

USB port

LCD screen contrast adjust

12-24v

24v d.c.

WARNING: Current draw when in operation spikes at up to 2 amps. Do not use alarm cable

or CAT5 cable to connect power to this device.

Up to 2 metres (6 feet) –Minimum 0.5mm2(20 gauge)

Up to 4 metres (12 feet) –Minimum 1mm2(16 gauge)

Up to 8 metres (24 feet) –Minimum 1.5mm2(14 gauge)

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Mounting

Hinge

front door

Wall mount

Hinge front

door

Gooseneck mount

5/16 (M8)

bolts

3" hole

centres

3" hole

centres

Inserting the SIM card

Note: This unit is a dual 2G/3G system, operating on either 2G or 3G network frequencies of

850/900/1800/1900MHz.

open

1) Put the SIM into a phone to activate and register it with the network.

2) If you are using pay and go, top up the SIM with some airtime credit.

3) Test that the SIM can make and receive calls and can send and receive a SMS.

4) Ensure the power is OFF.

5) Slide the SIM card holder in the open direction, and carefully open the door. Do NOT

force it.

Powering Up

Perform a final check of wiring and ensure the antenna is connected before switching on the

power. Once the power is switched on, the unit should boot up, display the firmware version on

screen and then display the user screen.

Programming

There are 3 methods to program this unit…

1. By entering information on the keypad and LCD display on the device.

2. By sending SMS text messages.

3. By PC programming software with USB link.

Please ensure the SIM card is a 2G/3G compatible SIM card. Do not use a

SIM card for a tablet, as these only support data, and do not support voice and

SMS. You simply require a mobile phone type SIM card.

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Keypad & LCD Programming

Enter Programming Mode

F1= programing menu

Press * and #

to navigate

Press to

confirm or

select.

F2 = Delete

Press F1 to display the manager screen, enter the

manager password and press the BELL button.

Note: The default password is 123456.

This information screen will be displayed, and

automatically will revert to the main menu after 20

seconds.

However, you can press F1 at any time to display the

main menu immediately.

Press * or # to move the cursor up and down and press

BELL to select the option you require.

Press F1 to escape or go up one level.

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Manager Programming parameters

System Settings

Change Password

Manager / System settings / Change password

Manager Phone

Manager / System settings / Manager Phone

Talking time

Manager / System settings / Talking time

Greetings

Manager / System settings / Greetings

Use this to change the default programming password from

123456.

Should you wish to have a building manager, reception or

security guard receive calls from the intercom, you may

enter their number here.

This is the maximum conversation time which can be had

when the call is answered. It is recommended to keep this

to a minimum in order to minimise billing charges.

This screen allows the installer to change the greeting

message on the LCD screen. There are 2 standard

messages to choose from and also a custom message can

be written with option 3.

Note: Press * and # to move cursor. 0 for space, F2 to

delete.

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Volume Settings

Microphone Volume

Manager / Volume Settings / Mic. Volume

Speaker Volume

Manager / Volume Settings / Speaker Volume

Door Settings

Open by Password

Manager / Door Settings / Open by Password

Adjust microphone volume from 1-9. Note that in some

circumstances the microphone sensitivity may need

adjusted. For example, if it is set too high, the intercom may

experience acoustic feedback squelch. If it is too low, the

phone user may have difficulty hearing the visitor. Please

adjust accordingly.

Adjust speaker volume from 1-8. It is recommended to set

the speaker volume at the minimum acceptable level to

avoid potential acoustic feedback.

This is a master password which can be used to open the

door, usually used by the manager. It is recommended that

this master password be changed for security purposes.

Note: This feature MUST be enabled even to allow

individual users to activate relays with their private codes.

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Caller ID Open

Manager / Door Settings / Caller ID Open

Door Open Time

Manager / Door Settings / Door Open Time

Door Relay Type

Manager / Door Settings / Door Relay Type

Calling Settings

Door Calling Time

Manager / Calling Settings / Calling Time

Enable this feature to allow stored phone numbers to be

able to call the intercom and automatically trigger relay 1.

When the stored number calls the intercom, it will trigger the

relay and end the call without answering.

Note: For US customers, subscriber phone numbers

may need to be stored with the long distance 1 prefix at

the beginning of the number.

Adjust the relay trigger time. 1 second is sufficient for

automatic gates. Certain door locks such as magnetic locks

may require up to 5 seconds. Both relays will be set for the

same time.

The relays can be set to normally open (usually for gate

automation systems or strike locks, and normally closed

(usually for magnetic locks).

IMPORTANT: Calling time is the time the intercom will

spend calling a number before ending that call attempt and

dialling the next number. Adjust this time to avoid voice mail

boxes from picking up the call and thus preventing it from

calling the next number.

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Calling by List

Manager / Calling Settings / Calling by List

Incoming Call

Manager / Calling Settings / Calling by List

This enables or disables the scroll feature. For some

applications, users wish visitors to be able to scroll names

on the LCD display and select the appropriate resident to

call. However for some applications, privacy may require

that resident names are not displayed. Enable or disable

this feature accordingly.

Enable ringer tone when the intercom is receiving a call

from any phone. This may be useful to determine if a call is

being made to the intercom for diagnostic or installation

purposes.

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