Xplornet Hub 5 Manuel utilisateur
2021
Xplornet Hub 5
User Guide
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CONTENTS
Getting Started ....................................................................1
Safety Precautions ................................................................2
In the Box.............................................................................3
Indicators .............................................................................4
Ports and Buttons .................................................................5
Connecting Your Xplornet Hub .............................................6
Connect Directly to a Computer .................................................. 7
Connect additional Wi-Fi Units for Whole Home Wi-Fi....... 8-9
Change Your SSID Name and Password .............................. 10
What is an “SSID”? .................................................................... 10
Connect a Wireless Device to the Internet ................................. 10
Connection Troubleshooting...................................................... 11
Xplornet Hub Wi-FI FAQ’s.......................................................... 12
Router Features ......................................................................... 13
Xplornet Home Phone ........................................................ 14
Home Phone Features ............................................................... 14
Troubleshooting for Home Phone......................................... 15-16
Important 9-1-1 Emergency Services ................................... 17
About Xplornet .................................................................. 18
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Getting Started
Thank you for signing up with Xplornet. Your Xplornet Hub 5 provides
Home Phone, Whole Home Wi-Fi, and Wi-Fi Router service.
This guide will help you set up your device. Just follow the easy step-by-step
instructions and start connecting to what matters to you.
XPLORNET HUB USER GUIDE 1
XPLORNET HUB USER GUIDE
Safety Precautions
Before connecting your Xplornet Hub, please read the following safety
precautions:
• Always use the power adapter that came with the device.
• Do not put anything on top of the unit.
• Keep the Xplornet Hub dry, clean and well-ventilated.
• Use a soft, dry cloth to clean the device – do not use liquid or spray to
clean it.
• Keep the air vent clean and clear of debris and keep all liquid away from
the device’s surface. Should anything fall into the Xplornet Hub through
the air vent, it could result in fire or damage to the device.
• To avoid injury, do not open the Xplornet Hub. Tampering with the
device could void your warranty.
• To prevent unauthorized access into your Wi-Fi network, we recommend
you setup a secure SSID connection with a unique password. Please
review page 9 for a step-by-step guide.
2
XPLORNET HUB USER GUIDE
3
In the Box
You will find the following items included:
If any parts are missing, please contact Xplornet Support:
By Phone: 1-866-841-6001
In the Box
You will find the following items included:
Xplornet WiFi Unit
AC Power Adapter
RJ-45 LAN Network Cable
RJ-45 WAN Network
Cable
Ifany parts are missing,pleasecontactXplornet Support:
By Email: support@xplornet.com
By Phone: 1-866-841-6001
Xplornet Hub
AC Power Adapter
RJ-45 LAN Network Cable
RJ-45 WAN Network Cable
RJ-11 Telephone Cable
XPLORNET HUB USER GUIDE4
Indicators
The following indicators are arranged across the top of the Xplornet Hub.
WLAN refers to the wireless local area network, also known as Wi-Fi. The Wi-Fi
function is available only when the Wi-Fi Router service is activated.
WPS refers to the Wi-Fi Protected Setup™, a feature that lets you easily
connect WPS-supported client devices (such as Whole Home Wi-Fi Units or
wireless printers) to your router wirelessly.
LED Indicator Status Description
Power
Solid Green Hub is powered on
Solid Red Hub is not working
Off Hub is powered off
Broadband
(The WAN link
is established)
Solid Green The link is activated
Flashing Green Data is being transmitted
Off The equipment is not powered on or the WAN port is disabled
Internet
Solid Green The connection is established and a correct IP address obtained
Solid Red Internet connection failed
Flashing Green Data is being transmitted
WLAN
(Applies to
both 2.4Ghz
and 5Ghz LED
indicators)
Solid Green The WLAN RF switch is on
Flashing Green Data is being transmitted
Off Hub is not powered on or the WLAN RF switch is off
WPS
Solid Green WPS access is successful. This solid-on light will be automatically
off after 5 minutes
Fast Flashing Green The WPS has an error
Slowly Flashing
Green WLAN is being accessed
Off No WPS access or the WPS access to the terminal exceeds
5 minutes
Phone
Solid Green Hub has registered on the VoIP network
Flashing Green Indicates when the associated telephone is off-hook
Off Hub is not powered on or not been registered on the VoIP
network
USB
Solid Green The USB interface is connected and operating in host mode,
but no data is being transmitted
Flashing Green Data is being transmitted on the interface
Off Hub is not powered on or the USB interface is not connected
XPLORNET HUB USER GUIDE
5
Ports and Buttons
Power plug, on/off switch and ports are located on the back and side of the
Xplornet Hub.
Side
Buttons Description
USB USB2.0 host port in right panel: Used for the
USB storage device, or printer
Back
Ports Description
Phone1~Phone2 RJ-11 port is used to connect to the phone through the telephone line
LAN1~LAN4
RJ-45 port is used to connect the modem to computer or other network
devices
WAN
RJ-45 port is used to connect to your Xplornet modem
WPS
WLAN Protected Setup
Reset
Reset button should not be used unless advised by an Xplornet
representative. This button is used to restore the factory default settings
when pressed for more than 5 seconds.
WLAN Turn the WLAN on or turn off
Power Power supply port is connected to the power adapter
On/Off Power switch. Power on or power off the Hub
XPLORNET HUB USER GUIDE
6
Connecting Your Xplornet Hub
The Xplornet Hub is your main connection point for your Xplornet Internet
service. These steps will guide you in the setup of the Xplornet Hub.
The Xplornet Hub should be the only device directly attached to the
Xplornet service modem.
COMPLETE SETUP:
1USB interface
2On/Off button
3Power port
4WPS button
5WLAN button
6Phone interface
7LAN interface
8WAN interface
53 4 62
1
7 8
Computer Modem
AC
Power
Adapter
Phone
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