Xerox DocuPrint 92C IPS Manuel utilisateur

Xerox DocuPrint 92C IPS

Troubleshooting Guide

Version 7.1

August 2000

721P89160

Xerox Corporation

Printing Systems Documentation and Education

701 South Aviation Boulevard, ESM1-058

El Segundo, CA 90245

copyrightable material and information now allowed by statutory or

judicial law or hereinafter granted, including without limitation,

material generated from the software programs which are displayed

on the screen, such as icons, screen displays, looks, etc.

Printed in the United States of America

Publication number: 721P89160

Xerox® and all Xerox products mentioned in this publication are

trademarks of Xerox Corporation. Products and trademarks of other

companies are also acknowledged.

Changes are periodically made to this document. Changes, technical

inaccuracies, and typographical errors will be corrected in

subsequent editions.

XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE iii

Laser safety

!Warning: Adjustments, use of controls, or performance of

procedures other than those specified herein may result in

hazardous light exposure.

The Xerox DocuPrint printers are certified to comply with the

performance standards of the U.S. Department of Health, Education,

and Welfare for Class 1 laser products. Class 1 laser products do not

emit hazardous radiation. The DocuPrint printers do not emit

hazardous radiation because the laser beam is completely enclosed

during all modes of customer operation.

The laser danger labels on the system are for Xerox service

representatives and are on or near panels or shields that must be

removed with a tool. DO NOT REMOVE LABELED PANELS OR

PANELS NEAR LABELS. ONLY XEROX SERVICE

REPRESENTATIVES HAVE ACCESS TO THESE PANELS.

Ozone information

This product produces ozone during normal operation. The amount

of ozone produced depends on copy volume. Ozone is heavier than

air. The environmental parameters specified in the Xerox installation

instructions ensure that concentration levels are within safe limits. If

you need additional information concerning ozone, call 1-800-828-

6571 to request the Xerox publication 600P83222, OZONE.

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iv XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE

Operation safety

Your Xerox equipment and supplies have been designed and tested

to meet strict safety requirements. They have been approved by

safety agencies, and they comply with environmental standards.

Please observe the following precautions to ensure your continued

safety.

•Always connect equipment to a properly grounded electrical

outlet. If in doubt, have the outlet checked by a qualified

electrician.

!Warning: Improper connection of the equipment grounding

conductor may result in risk of electrical shock.

•Never use a ground adapter plug to connect equipment to an

electrical outlet that lacks a ground connection terminal.

•Always place equipment on a solid support surface with

adequate strength for its weight.

•Always use materials and supplies specifically designed for

your Xerox equipment. Use of unsuitable materials may result in

poor performance and may create a hazardous situation.

•Never move either the printer or the Printer Controller without

first contacting Xerox for approval.

•Never attempt any maintenance that is not specifically

described in this documentation.

•Never remove any covers or guards that are fastened with

screws. There are no operator-serviceable areas within these

covers.

•Never override electrical or mechanical interlocks.

•Never use supplies or cleaning materials for other than their

intended purposes. Keep all materials out of the reach of

children.

•Never operate the equipment if you notice unusual noises or

odors. Disconnect the power cord from the electrical outlet and

call service to correct the problem.

If you need any additional safety information concerning the

equipment or materials Xerox supplies, call Xerox Product Safety at

the following toll-free number in the United States:

1-800-828-6571

For customers outside the United States, contact your local Xerox

representative or operating company.

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XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE v

Table of contents

Laser safety iii

Ozone information iii

Operation safety iv

Introduction vii

About this guide vii

Contents vii

Conventions viii

Related publications ix

1. Calling for service 1-1

Information to have on hand when calling for service 1-1

Enabling and disabling the modem for remote service 1-2

Preparing your system for remote service 1-2

Enabling your modem 1-3

Disabling your modem 1-3

2. Clearing paper misfeeds and jams 2-1

Clearing a feeder tray fault 2-2

Frequent misfeeds 2-4

Clearing paper jams 2-6

Job recovery 2-9

Printer jam clearance areas 2-9

Clearing paper jams from areas 1 and 1A 2-10

Clearing paper jams from areas 2 and 2A 2-12

Clearing paper jams from area 3 2-14

Clearing paper jams from area 4 2-15

Clearing paper jams from area 5 2-17

Clearing paper jams from areas 6 and 6A 2-19

Clearing paper jams from area 7 2-20

Clearing paper jams from area 8 2-21

Clearing paper jams from area 9 2-22

Clearing stacker tray paper jams (dual stacker) 2-23

Clearing stitcher/stacker paper jams (areas A and B) 2-24

Clearing bypass transport paper jams 2-25

Adjusting dual stacker tray scuffer arms 2-26

3. Correcting stacker problems 3-1

TABLE OF CONTENTS

vi XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE

4. System unresponsive 4-1

Index INDEX-1

XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE vii

Introduction

This Xerox DocuPrint 92C IPS Troubleshooting Guide describes how

to solve some specific problems that may occur when you are using

the printing system.

About this guide

This guide is designed for Xerox DocuPrint 92C IPS operators whose

job consists of the routine operation of one of these systems.

Users should have an understanding of Printer Controller operations.

Before using this guide, become familiar with its contents and

conventions.

Contents

This section lists the contents of this guide:

•Chapter 1, “Calling for service,”describes the information to

have on hand when calling for support service, and provides

information on using the Sixth Sense Technology.

•Chapter 2, “Clearing paper misfeeds and jams,”illustrates how

to clear paper misfeeds and jams from various parts of the

paper path.

•Chapter 3, “Correcting stacker problems,”provides solutions to

common stitcher/stacker and dual stacker problems.

•Chapter 4, “System unresponsive,”provides solutions to

specific printer problems.

An index is provided at the back of the guide.

INTRODUCTION

viii XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE

Conventions

This guide uses the following conventions:

•All caps and angle brackets—Within procedures, the names of

keys are shown in all caps within angle brackets (for example,

press <ENTER>).

•<Angle brackets> —Variable information, or the position of a

specified argument in the command syntax, appears in angle

brackets (for example, List Fonts <Pattern>).

•Bold —Within procedures, text and numbers that you enter are

shown in bold.

•“Enter”—Within procedures, the two-step process of keying in

data and pressing <ENTER> (for example, enter y).

•Italics —Document and library names are shown in italics (for

example, the Xerox DocuPrint 92C IPS Troubleshooting Guide).

•Capitalization of graphical user interface (GUI) window titles

matches the titles as they appear on the screen. In cases where

a window does not have a title, it is referenced using all lower

case. For example:

—At the graphical user interface, use the Output

Configuration window to group the trays.

—The main window displays the current system status.

Note: Notes are hints that help you perform a task or understand

the text.

Caution: Cautions alert you to an action that could damage

hardware or software.

!Warning: Warnings alert you to conditions that could affect the

safety of people.

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INTRODUCTION

XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE ix

Related publications

This document is part of the Xerox DocuPrint IPS publication set.

Xerox documents Following is a list of all Xerox DocuPrint IPS documents. For a

complete list and description of available Xerox documentation, refer

to the Xerox Customer Documentation Catalog (publication number

610P17517), or call your service representative.

Application Programmer/System Administrator Quick Reference

Card

Customer Information Quick Reference Card

Generic MICR Fundamentals Guide

Glossary

Guide to Configuring and Managing the System

Guide to Performing Routine Maintenance

Helpful Facts About Paper

Installation Planning Guide

Master Index

Messages Guide

Solutions Guide

System Overview Guide

Troubleshooting Guide

Xerox Standard Font Library Font User Guide

The documentation set also includes an electronic version, the

DocuPrint IPS Interactive Customer Documentation CD.

IBM documents Following are related IBM documents. Contact your local IBM

representative for ordering instructions for IBM AFP/PSF manuals

that might be useful for your specific installation.

IBM 3825 Page Printer Product Description

IBM Intelligent Printer Data Stream Reference

IBM Advanced Function Presentation Printer Summary

IBM ITSC Distributing AFP Printing from a Host System

IBM Advanced Function Printing Data Stream Reference

IBM Data Stream and Object Architectures: Mixed Object Document

Content Architecture Reference

Guide to Advanced Function Presentation

INTRODUCTION

xXEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE

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