Xante Accel-a-Writer 8200 Mode d'emploi

_____________________________________ Troubleshooting 10-1

Chapter 10 - Troubleshooting

Chapter Overview

Jams

Preventing Jams

Clearing Jams

Status Messages

Printer Status Messages

Printer Error Messages

Preliminary Troubleshooting

The General Checkup

Macintosh Environment Checkup

PC Environment Checkup

Miscellaneous Troubleshooting

Print Quality Troubleshooting

Calling for Technical Support

Troubleshooting Information

10-2 Troubleshootingbb____________________________________

Notes

_____________________________________ Troubleshooting 10-3

Introduction

Whether you are a new user of the Accel-a-Writer 8200 or an old

pro, this chapter can help you correct most problems encountered.

You will find as you go through this section that printing issues

usually derive from one of three areas: applications, host hardware,

or printer hardware.

This chapter covers printer hardware. It starts with printer jams,

followed by status messages and a preliminary troubleshooting

procedure. Then it goes over miscellaneous troubleshooting and

print quality issues. The final section provides specifics on XANTÉ

Technical Support and how to place a service call.

Jams

This section covers preventing and clearing media jams.

Preventing Jams

Many jams are the result of using the wrong consumables, either

toner or media, and handling the consumables incorrectly. The

following tips can help avoid these types of jams.

• Make sure all media meets the guidelines in “Media

Handling” in chapter 6.

• Make sure media is stored following the guidelines in

“Storing Media” in chapter 6.

• Make sure the correct size media is loaded in the selected

cassette or tray.

• When printing on various media, always follow the

guidelines in the corresponding sections of chapter 6

(“Printing Transparencies,” “Printing Envelopes,”

“Printing Labels,” or “Printing on Variable Sized Media”).

10-4 Troubleshootingbb____________________________________

• Make sure all media is in good condition—not torn,

wrinkled, curled, or damp.

• Never overfill cassettes or the fold down tray. The

cassettes hold approximately 250 sheets of plain or laser

paper. The fold down tray holds approximately 100 sheets

of laser or plain paper, 50 transparencies, or 40 label

sheets. Make sure stock does not exceed upper limit marks

on the cassette or tray.

• Always load the cassette media print-side up and the fold

down paper tray media print-side down.

• Make sure the paper stop on the output tray is adjusted for

the size media in use.

• Empty the output tray when it gets full to prevent the

media already in the tray from blocking media as it exits

the printer.

• Use XANTÉ supplied toner.

• Do not use refilled toner cartridges.

• Make sure to handle and store toner cartridges following

the guidelines in the “Handling and Replacing the Toner

Cartridge” section of chapter 6.

• Keep the printer clean. See “Cleaning the Printer” in

chapter 8 for details.

_____________________________________ Troubleshooting 10-5

Clearing Jams

Jams occur along the paper path in the areas illustrated in figure 10.1

Since media jams can occur in several areas at the same time, you

need to check the full paper path.

Lower Cassette Pick-up Roller

(Requires Installation of

Optional Paper Feeder )

Upper Cassette

Pick-up Roller

Fuser Unit Area Fold Down Tray

Pick-up Roller

Fuser Cover

Fig. 10.1 The Paper Path

To fix media jams

1. Open the fold down paper tray (fig. 9.6) if it is closed. If it is

open and has media in it, remove the media.

2. Open the front cover (fig. 9.7).

Warning! The fuser unit and print delivery guides can become

extremely hot during printing and can cause severe

burns. Do not touch these areas.

10-6 Troubleshootingbb____________________________________

3. Check the pick up roller area for a jam. If found, remove the

media by pulling it in the direction of the arrow in figure 10.2.

MANUAL

READY

ON LINE FORM

FEED RESET TEST ENTER MENU TRAY

SELECT

Fig. 10.2 Remove Media from the Roller Area

4. Check the fuser unit area for a jam. If found, use the following

procedure to remove the media.

a. If any part of the media comes out of the fusing unit on

the inside toward the printer, pull the media out in the

direction of the arrow in figure 10.3.

MANUAL

READY

ON LINE FORM

FEED RESET TEST ENTER MENU TRAY

SELECT

Fig. 10.3 Remove Media from the Fuser Area

_____________________________________ Troubleshooting 10-7

b. If the media has passed through the fuser unit and only

appears toward the outside of the printer, pull the media

in the opposite direction of the arrow in figure 10.3.

5. Check the output tray for a jam. If found, pull the media out

from the output tray (fig. 10.4).

MANUAL

READY

ON LINE FORM

FEED RESET TEST ENTER MENU TRAY

SELECT

Fig. 10.4 Remove Media from the Output Tray

10-8 Troubleshootingbb____________________________________

6. Check the paper cassette area for a jam. If found, use the

following procedure to remove the jam.

a. Remove the cassette currently selected.

b. If you find a jam, remove the media (fig. 10.5) from the

cassette slot. If you use two cassettes and cannot remove

a jam from the lower cassette slot, remove it through the

upper cassette slot.

Fig. 10.5 Remove Media from the Cassette Area

7. Close the front cover; then, open the fuser cover and check that

area for a jam. If found, remove the jam by pulling the media

out in the direction of the arrow in figure 10.6.

FORM

FEED

ON LINE RESET TEST ENTER TRAY

SELECT

Innovations In Output

Fig. 10.6 Remove Media from the Fuser Cover Area

_____________________________________ Troubleshooting 10-9

8. Close the fuser cover and, if you are not going to use the fold

down tray, close it. Then, resume printing from your application.

Note: Your printer has an automatic jam recovery feature. This

means if the feature is enabled and a multiple page job jams,

as long as you do not turn off the printer to remove the jam,

the printer reprints the jammed page and the rest of the job.

See “The Jam Recovery Menu” in chapter 5 for more details.

Status Messages

Often, you can solve questions by checking the display window on

your printer’s front panel for printer status or service messages.

Printer Status Messages

The following messages alert you to the general status of your printer

or to situations which you can solve easily without a long

troubleshooting process or a service call.

Accel-a-Writer Power to the printer has been turned

on and the printer is coming up to full

power before beginning to initialize.

FEED <PAGE SIZE> Manual feed is selected. <PAGE SIZE>

is replaced by the size of the selected

media, such as letter.

FIRST JOB The printer is checking to see if there is

an initializing file (such as

STARTPAGE) which needs to be run.

INITIALIZING The printer is warming up, performing

setup routines, and getting ready to go

on line.

NO EP-CART The toner cartridge is either not in the

printer or not seated in place. Install a

toner cartridge or reseat the current one.

10-10 Troubleshootingbb____________________________________

OFFLINE The printer is off line which means it is

not ready to receive and process data.

PAPER JAM A media jam has occurred along the

paper path. Clear the jam using the

procedure in “Clearing Jams” earlier in

this chapter.

PAPER OUT Either the cassette is pulled out, the

selected media source is out of paper, or

trays have different size media loaded

when tray chaining is selected. Push the

cassette in, fill the current media

cassette or tray, or make sure the same

size media is in both cassettes when

chaining.

PRINTER OPEN The printer is not closed completely.

Make sure the front cover and

output tray are closed completely.

PROCESSING The printer is processing a job, getting it

ready to print.

READY/IDLE The printer is on line and ready to

accept a print job.

READY/PRINTING The printer is completing a print job and

ready to accept a new job to begin

processing.

RESET TO STOP The printer has been taken off line

during an active job.

RESETTING JOB The printer is resetting after the Reset ↑

key has been pressed and an active job

has been cancelled.

TEST PRINT The printer is printing a test page when

the printer is off line and not working

within the menu structure.

Autres manuels pour Accel-a-Writer 8200

Table des matières

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Xante

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Xante

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Xante

Xante Ilumina Manuel utilisateur

Xante

Xante FilmMaker 4 Manuel utilisateur

Xante

Xante Accel-a-Writer 8300 Manuel de référence

Xante

Xante Accel-a-Writer 8200 Manuel utilisateur

Xante

Xante Accel-a-Writer 3 Series Manuel utilisateur

Xante

Xante FilmStar 4 Guide de configuration

Xante

Xante Accel-a-Writer 812 Manuel utilisateur

Xante

Xante Accel-a-Writer 8300 Manuel utilisateur

Xante

Xante Accel-a-Writer 812 Mode d’emploi

Xante

Xante Accel a Writer 812 Manuel utilisateur

Xante

Xante Accel-a-Writer 8200 Manuel utilisateur

Xante

Xante Accel-a-Writer 8300 Manuel de référence

Xante

Xante Accel-a-Writer 8200 Manuel utilisateur

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