Viking CC-4 Instructions d'utilisation

• Logs call statistics on 1 to 4 lines

• Compatible with analog loop or ground start

lines as well as analog PABX/KSU stations

• Data may be retrieved at any time

• Displays the following statistics for all lines as

well as individual lines:

1. Total number of incoming calls

2. Total number of outgoing calls

3. Total in use time for incoming calls

4. Total in use time for outgoing calls

• One year warranty

The CC-4 provides the data needed to make

important decisions concerning equipment,

staffing and the number of telephone lines

required.

The CC-4 monitors 1 to 4 telephone lines and

provides statistics on the total number of

incoming calls, the total number of outgoing

calls and the total time for both incoming and

outgoing calls. In addition, data is also

available for individual lines.

A large liquid crystal display (LCD) is provided

to view all available data.

VIKING©

Technical Practice

Telecommunication Peripheral Products CC-4

4 Line Call Counter

July 21, 1998

Sales...(715) 386-8861Made in the U.S.A.

Features Applications

Specifications

Power: 120V AC UL listed power supply provided

Dimensions: 120mm x 70mm x 36mm (4.7” x 2.8” x 1.4”)

Shipping Weight: .9 kg (2 lb)

Environmental: 0°C to 32°C (32°F to 90°F) with 5% to 95%

non-condensing humidity

Display: 0.4” high, 4.5 digits, liquid crystal display

Connections: (2) RJ14 jacks and (2) RJ14 plugs

Capture Accurate Line Activity

Statistics on 1 to 4 Analog Lines

• Traffic studies to determine the need to add or

reduce telephone lines or personnel

• Productivity of telemarketing personnel

• Central office and other voice mail or answering

service usage

http://www.VikingElectronics.com

[email protected]

Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking

Electronics, its affiliates and/or subsidiaries assume no responsibility for errors and/or omissions contained in this information. Revisions

of this document or new editions of it may be issued to incorporate such changes.

ZF290520 Rev B

Printed in the U.S.A.

Fax Back Doc # 655

Product Support Line...(715) 386-8666 Fax Back Line...(715) 386-4345

Installation

Operation

1. In the default display, the CC-4 will display the total number of inbound calls.

2. To view the total inbound, in-use minutes, press the MINUTES button.

3. To view the total number of outbound calls, press the CALLS OUT button.

4. To view the total outbound, in-use minutes, press the MINUTES and CALLS OUT buttons simultaneously.

120V AC

Line 1

R/GN Pair

RJ-14

VIKING©

MODEL CC-4

LINES 1, 2

LINES 3, 4

CALLS

OUT MINUTES

PWR

LINES 1, 2

Line 2

Y/BK Pair

Line 3

R/GN Pair

Line 4

Y/BK Pair

CC-4

A. Inbound Calls Only

If the number of inbound calls are the only statistics of interest, the CC-4 can be wired in parallel by using a “T”

adapter. It is not necessary to connect any phones to the front panel jacks.

B. Inbound and Outbound Statistics

In order to obtain incoming and outgoing statistics, the CC-4 must be installed in series, as shown below.

A. Viewing Accumulated Statistics

1. To view individual line statistics, momentarily press and release the RESET button until “:L1” is momentarily

displayed. To view statistic categories, follow steps 1 - 4 in section A.

2. To access line statistics from other lines, momentarily press and release the RESET button to increment the

line number (“:L2,” “:L3,” “:L4”).

3. To return the CC-4 from individual to all line statistics, momentarily press and release the RESET button until

“ALL” is momentarily displayed.

B. Viewing Individual Line Statistics

Line 1

R/GN Pair

Line 2

Y/BK Pair

Line 3

R/GN Pair

Line 4

Y/BK Pair

120V AC

Top View of the CC-4

RJ-14

C. Clearing All Statistics

Press and hold the RESET button (approximately 3 seconds) until “Clr” is momentarily displayed.

Caution: All data will be permanently erased.

-or-

PABX/KSU

Trunk ports

Reset Button Lines 1 and 2

Lines 3 and 4

Lines 1 and 2

Lines 3 and 4

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