Verizon FiOS Quantum Manuel utilisateur

TROUBLESHOOTING

PROBLEM: POWER/INTERNET LIGHT DOES NOT BECOME SOLID.

• SOLUTION: If WAN is using coax, make sure the coax cable is securely connected

to the coax connector on the Gateway.

• SOLUTION: If WAN is using Ethernet, make sure the white Ethernet cable is connected

to the white Ethernet port on the Gateway (not to the yellow LAN Ethernet connectors).

PROBLEM: UNABLE TO CONNECT TO THE Wi-Fi NETWORK.

• SOLUTION: Make sure you are selecting the Wi-Fi network (SSID)

printed on the sticker on the back of the Gateway.

• SOLUTION: Make sure you are correctly entering your Wi-Fi password

(password is case sensitive, make sure Caps Lock is off).

PROBLEM: CANNOT ACCESS MYFiOSGATEWAY.COM

• SOLUTION: Make sure the PC is connected to one of the four LAN Ethernet ports,

or wirelessly to the Gateway.

• SOLUTION: Close and reopen the browser to make sure the browser is not caching

an old page. Also, try clearing the browser cache via the browser settings menu.

• SOLUTION: Ensure the computer you are connecting to the Gateway is set up to

dynamically receive an IP address. Open your computer’s network properties and make

sure “Obtain an IP address automatically” is selected.

• SOLUTION: Make sure that TCP/IP protocol is set up properly on your computer. Open your

computer’s network properties and make sure “Internet Protocol (TCP/IP)” is turned on.

SUPPORT: Videos are available at verizon.com/quickguides.

Detailed instructions on setting up a home wireless

network are available at verizon.com/ﬁoshomenetwork.

E-12/14

Follow the steps

inside to set up

your router.

FiOS QuantumTM Gateway

QUICK

SETUP GUIDE

FOR EXISTING

FiOS® INTERNET

CUSTOMERS

SPECIAL FEATURES

Your FiOS Quantum Gateway comes with a WPS button that allows for connection

to your Wi-Fi network without manually entering a password. If your wireless device

supports WPS, follow your device’s instructions.

You can also personalize your router by going to myosgateway.com.

Locate Administrator Password

on the router sticker and enter it into the

box on the Web site. Follow the on-screen

directions that follow.

CONNECT YOUR ROUTER

A. Examine your old router and note where

cables are plugged in.

B. Unplug the Ethernet and/or coaxial cable from

your old router and plug into the matching port

on your new router.

C. Plug the new power cord into the wall

outlet. Connect the power cord to the

router as shown.

D. The router is activated when the lights on the

front of the router stop blinking and become

solid white. This can take up to six minutes.

CONNECT DEVICES TO THE ROUTER

WIRED:

Connect one end of the yellow Ethernet cable

to any YELLOW Ethernet port on the router and

the other end to your computer.

WIRELESS:

A. On the router, you will see a label that

lists the router’s default Wi-Fi login

credentials:

Wireless Network Name (ESSID)

Wireless Password (WPA2)

B. Launch your device’s application to

view available wireless networks. Select

your router’s name (ESSID) from the list

of networks and then Connect.

C. Enter your Wireless Password (WPA2).

Then select Connect again.

D. Visit myverizon.com to verify your

Internet service is working properly.

STEP

E-12/14

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