UPC GIGA CONNECT BOX Manuel utilisateur
GIGA CONNECT BOX
Manual
UPC Schweiz GmbH
Postfach
8021 Zürich
upc.ch
0800 66 88 66
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Manual Giga Connect Box
Introduction
Get ready to experience the Internet’s express lane! Whether you’re checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Giga Connect Box brings it all to you faster and more reliably.
All while providing toll quality Voice over IP telephone service and both wired and
wireless connectivity.
The Giga Connect Box provides four Ethernet connections for use as the hub of
your home/office Local Area Network (LAN). The Giga Connect Box also provides
802.11a/b/g/n/ac wireless connectivity for enhanced mobility and versatility. In
addition, the Giga Connect Box provides for up to two separate lines of telephone
service.
Installation is simple, and your service provider will help you with any special
requirements.
Get support
If you need assistance with your Giga Connect Box product please contact
the UPC support: upc.ch/support | 0800 66 88 66
OVERVIEW
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Manual Giga Connect Box
CONTENTS
Overview 3
1 Safety requirements 6
Manufacturer’s Information 8
2 Get started 10
About your new Giga Connect Box 10
What's in the box 10
System requirements 11
About this manual 12
What about security? 12
Ethernet or wireless? 13
3 Install and connect your Giga Connect Box 15
Front panel 15
Rear panel 16
Choose an installation location 17
Connect the Giga Connect Box 18
Configure your wireless connection 20
4 Log in to the configuration interface for the first time 21
5 Operate the Giga Connect Box 24
Set up your computer to use the Giga Connect Box 24
LED patterns on the Giga Connect Box 24
Use the Reset button 25
6 Configure your Giga Connect Box and WiFi settings 26
Access the configuration interface 26
Configuration screens 27
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Manual Giga Connect Box
7 Configure your Ethernet connection 46
Requirements 46
How to use this section 46
Configure TCP/IP for Windows Vista 47
Configure TCP/IP for Windows 7, 8 or 10 48
Configure TCP/IP for macOS 49
8 Troubleshooting 50
The Giga Connect Box is plugged in, but the power light is off 50
I'm not getting on the Internet (all connections) 50
I'm not getting on the Internet (Ethernet) 51
I'm not getting on the Internet (wireless) 51
My wireless Internet connection stops working sometimes 51
I can get on the Internet, but everything is slow 52
I don't have a dial tone when I pick up the phone 52
Glossary 54
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Manual Giga Connect Box
SAFETY REQUIREMENTS
The Giga Connect Box complies with the applicable requirements for performance,
construction, labeling, and information when used as outlined below:
CAUTION:
Potential equipment damage.
Potential loss of service.
Connecting the Giga Connect Box to existing telephone wiring should only be
performed by a professional installer. Physical connections to the previous telephone
provider must be removed and the wiring must be checked; there must not be any
voltages. Cancelation of telephone service is not adequate. Failure to do so may result
in loss of service and/or permanent damage to the Giga Connect Box.
CAUTION:
Risk of shock.
Mains voltages inside this unit. No user serviceable parts inside. Refer service to
qualified personnel only!
CAUTION:
This device is restricted to indoor use.
The Giga Connect Box is designed to be connected directly to a telephone.
Connecting the Giga Connect Box to the home’s existing telephone wiring should
only be performed by a professional installer.
Do not use product near water (i.e. wet basement, bathtub, sink or near a
swimming pool, etc.), to avoid risk of electrocution.
Do not use the telephone to report a gas leak in the vicinity of the leak.
The product shall be cleaned using only a damp, lint-free, cloth. No solvents or
cleaning agents shall be used.
Do not use spray cleaners or aerosols on the gateway.
Avoid using and/or connecting the equipment during an electrical storm, to avoid
risk of electrocution.
Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source
(i.e. heat registers, space heaters, fireplaces, etc.).
Use only the external AC power adapter (if provided) and power cord included
with the equipment.
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Manual Giga Connect Box
Equipment should be installed near the power outlet and should be easily
accessible.
The shield of the coaxial cable must be connected to earth (grounded) at the
entrance to the building in accordance with applicable national electrical
installation codes. In the U.S., this is required by NFPA 70 (National Electrical
Code) Article 820. In the European Union and in certain other countries, CATV
installation equipotential bonding requirements are specified in IEC 60728-11,
Cable networks for television signals, sound signals and interactive services, Part
11: Safety. This equipment is intended to be installed in accordance with the
requirements of IEC 60728-11 for safe operation.
If the equipment is to be installed in an area serviced by an IT power line network,
as is found in many areas of Norway, special attention should be given that the
installation is in accordance with IEC 60728-11, in particular Annex B and
Figure B.4.
In areas of high surge events or poor grounding situations and areas prone to
lightning strikes, additional surge protection may be required (i.e. PF11VNT3 from
American Power Conversion) on the AC, RF, Ethernet and Phone lines.
When the Giga Connect Box is connected to a local computer through Ethernet
cables, the computer must be properly grounded to the building/residence AC
ground network. All plug-in cards within the computer must be properly installed
and grounded to the computer frame per the manufacturer’s specifications.
Ensure proper ventilation. Position the Giga Connect Box so that air flows freely
around it and the ventilation holes on the unit are not blocked.
Do not mount the Giga Connect Box on surfaces that are sensitive to heat and/or
which may be damaged by the heat generated by the modem, its power supply, or
other accessories.
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Manual Giga Connect Box
Manufacturer’s Information
The Giga Connect Box is the Touchstone TG3492 Telephony Gateway manufactured
by ARRIS International plc.
Corporate Headquarters
ARRIS · Suwanee · Georgia · 30024 · USA
Tel: +1-678-473-2000 Fax: +1-678-473-8470
www.arris.com
For additional technical information please visit the ARRIS Support website at
http://www.arris.com/consumers.
European compliance
The full text of the EU declaration of conformity is available at the following internet
address: http://www.arris.com/consumers/eudoc.
As indicated by this symbol, disposal of this product or
battery is governed by Directive 2012/19/EU of the European
Parliament and of the Council on waste electrical and
electronic equipment (WEEE). WEEE could potentially prove
harmful to the environment; as such, upon disposal of the
Giga Connect Box the Directive requires that this product
must not be disposed as unsorted municipal waste, but
rather collected separately and disposed of in accordance
with local WEEE ordinances.
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Manual Giga Connect Box
Energy Consumption
I n accordance with Ecodesign Directive 2009/125/EC, this device is equipped with a
power switch. The following energy consumption figures apply (measured with a
wattmeter at the outlet):
Switch State Power Consumption
OFF
ON
0,3 W
12,0 W (idle)
15,3 W (operation)
Note: In most instances, ARRIS recommends that the power switch remain in the ON
position at all times. Turning the switch OFF disables the device, including both data
service (wireless and wired) and telephone service. Turning the switch OFF is
recommended only during vacations or similar extended absences.
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Manual Giga Connect Box
GET STARTED
About your new Giga Connect Box
The Giga Connect Box is DOCSIS-compliant for European and North American
plants with the following features:
Speed: up to 32 times faster than DOCSIS 2.0 cable modems.
Convenience: supports Ethernet and 802.11a/b/g/n/ac wireless connections;
both can be used simultaneously.
Flexibility: provides two independent lines of telephone service as well as high
speed data.
Compatibility:
DData services: DOCSIS 3.1 compliant and backward-compatible with
DOCSIS 3.0 or 2.0; supports tiered data services (if offered by your
service provider).
Telephony services: PacketCable™ and EuroPacketCable™ 1.5 and 2.0
compliant.
The Giga Connect Box provides:
2.4 GHz radio and 5 GHz radio for wireless 802.11a/b/g/n/ac connectivity.
Four Ethernet ports for connections to non-wireless devices.
Up to two lines of telephone service.
DOCSIS 3.1 compliant.
What's in the box
Make sure you have the following items before proceeding. Call your service provider
for assistance if anything is missing.
Giga Connect Box
External AC Power Adapter and Power Cord
Ethernet Cable
End User License Agreement
2
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