ULTRA TEC CapTel Manuel utilisateur

2-Line

CapTel

™

User Guide

This information is provided as a supplement for CapTel users who

wish to use 2-line capabilities. For more complete information about

using your CapTel, please refer to the CapTel user manual.

310-012703

Ultratec, Inc.

450 Science Drive

Madison, WI 53711

(888) 269-7477 (Voice/

CapTel

)

(800) 482-2424 (TTY)

(608) 238-3008 (Fax)

CapTel@CapTelMail.com (Email)

www.captionedtelephone.com

First edition

July 2005

First Printing

is a registered trademark

of Ultratec, Inc. CapTel is a

trademark and service mark

of Ultratec, Inc.

CONGRATULATIONS

Congratulations! Your CapTel phone is equipped for 2-line capabilities,

which will allow you to receive captions on every call, at any time in the

call. With 2-line CapTel enabled you can:

• Receive captions on all incoming calls. (Your caller dials you

directly, instead of placing the call through the captioning service.)

• Turn captions on at any point during a conversation.

• Give your callers one telephone number. (There is no separate

captioning service number for callers to remember.)

• Get full captioning for every type of call, including emergency calls

and calls through relay.

• Share a call without interrupting captions. (Others can pick up an

extension line.)

• Beneﬁt from the call-waiting feature without interrupting captions.

NOTE: Using CapTel in 2-line mode is optional, and requires a second

analog telephone line. This CapTel phone also operates normally

with just one telephone line, as described in the user manual. When

operating with one telephone line, the above features do not apply.

HOW 2-LINE

CAPTEL

WORKS

REQUIREMENTS FOR 2-LINE

CAPTEL

Using 2-line CapTel requires two analog telephone lines in your home

or ofﬁce.

• Two separate telephone lines, each with its own separate telephone

number (not just an extension or one line that supports two numbers).

• Both lines must be analog, the same type of telephone line that is

used by a standard telephone.

If you do not already have a second telephone line, arrangements for a

second line should be made with your local telephone service provider. The

second line can be very basic, no special features or services are needed

(such as Caller-ID, long distance, or call-waiting). Charges may apply.

NOTE: Digital telephone lines are not compatible with the CapTel

phone and may damage the telephone. If you are installing the CapTel

in an ofﬁce setting, check with the telephone system administrator to

ensure an analog port is available. A Digital Subscriber Line (DSL)

may be used with an appropriate analog ﬁlter.

LINE 1

The

CapTel

automatically connects the call to

the captioning service via the second line…

…which transcribes it into text that appears

on the

CapTel

display.

LINE 2

Talk to the other person

and listen to her response.

USER OTHER PARTY

SETTING UPTHE

CAPTEL

FOR 2-LINE USE

Note: You must follow this procedure to turn on 2-line CapTel service.

Simply plugging a second line into the CapTel phone will not activate

2-line capabilities.

There are two steps to setting up

your CapTel. First, set it up in

standard mode. Then, activate the

2-line menu.

Set up phone for 2 line

1. Plug the AC adapter cord into the

round power jack on the bottom of

the CapTel.

2. Plug the ﬁrst telephone line cord

into the jack marked with the wall-jack

icon on the bottom of the CapTel

(illustrated as Line 1).

Note: This phone line should be

the primary telephone number

of your home/ofﬁce, the phone

number you would give to people

to call you.

3. Plug the second telephone line cord into the other telephone jack

(no symbol) on the bottom of the CapTel.

4. Plug the telephone line cords into the appropriate wall jacks and

the AC adapter into an electrical outlet.

Activate 2-Line Menu

With the handset hung up, press

the key until you see 2Line

Mode?. Press the button next to

ON to turn 2-line capabilities on.

Press EXIT to leave the menu.

Note: If 2Line Mode? does not appear in your CapTel menu, contact

CapTel Customer Service.

2. Attach the desktop/wall footplate, making sure the larger side is

along the top edge of the CapTel. (For wall mount installation, refer

to the CapTel user manual.)

NOTE: If you are in an ofﬁce setting, and your 1st line requires a number

to reach an outside line, you will need to manually dial a dialing preﬁx

(such as “9”) before placing your call. If your 2nd line also requires a

dialing preﬁx to get an outside line, make sure you’ve entered one in

the CapTel menu as well. See the CapTel user manual for details.

You are now ready to begin making and receiving calls using the

2-line capabilities.

PLACING A CALL WITH CAPTIONS

1. Verify that the Caption feature is ON. The red light over the

button should be lit. If the light is not on, turn on the feature by

pressing the button.

2. Pick up the handset.

3. You may begin speaking to the person as soon as you hear them

answer, or when you see captions.

NOTE: If you are in an ofﬁce setting, and your 1st line requires a number

to reach an outside line, you will need to manually dial a dialing preﬁx

(such as “9”) before placing your call. If your 2nd line also requires a

dialing preﬁx to get an outside line, make sure you’ve entered one in

the CapTel menu as well. See the CapTel user manual for details.

CAPTION

ANSWERING A CALL WITH CAPTIONS

1. When the CapTel rings, RING is displayed.

2. Pick up the handset to answer.

If the Caption Feature is ON

If the caption feature is ON, the CapTel will automatically connect the call

to the Captioning Service using line 2. After an initial delay of at least

15 seconds, captions of everything the caller says will be displayed.

NOTE: As you answer a call,

there is a delay between the

time you answer and the time

that the captions begin, because

it takes time for the phone to

connect to the Captioning

Service and initiate captions.

The display will indicate when captions are ready. During this time,

however, you and your caller will be able to hear each other, so you may

begin your conversation if you can hear the caller clearly enough. (You

may ask your caller to hold for a moment while captions are established

or speak to the other party during this time.) Or, begin your conversation

when you see a CapTel CA# appear on the display.

If the Caption Feature is OFF

If the caption feature is OFF, the call will not be captioned initially.

To receive captions of the call, simply press the button at any

point during the conversation. Verify that the red light above the

button is lit.

There will be an initial delay of at least 15 seconds as the phone connects

to the Captioning Service. You may speak to the other party during this

time. The display will indicate when the Captioning Service has connected.

You will receive captions throughout the remainder of the call, or until

you turn the feature off by pressing the button again.

CAPTION

TURNING CAPTIONS ON/OFF DURING A CALL

In 2-line mode, you can turn the caption feature on or off at any point

during your telephone conversations. Simply press the button to

turn the feature ON or OFF. When the red light above the button is

lit, you will receive captions. When the light is off, the call will not be

captioned.

When you turn captions on in the middle of a call, there will be an initial

delay of at least 15 seconds before captions begin as the phone connects

to the Captioning Service.

IMPORTANT: If an incoming call was dialed through the toll-free

Captioning Service, you will receive captions but will not be able to turn

captions off during the call.

For more information about CapTel features and menu options, please

refer to the CapTel user manual.

USING CALL-WAITING

With 2-line CapTel, you can use enhanced telephone features, such as

call-waiting, that you may have purchased from your phone service.

To use call-waiting during a call:

Listen for a beep (or read TONES in the captions) during a conversation.

It may indicate an incoming call.

2. Press the button to switch to the second call (you will receive

captions of this call as well).

3. Press the button to return to the ﬁrst call if appropriate.

NOTE: If line 2 has a call-waiting option, you should enter a call-waiting

block preﬁx in the CapTel menu. This will prevent an interruption of

captions. You will still receive call-waiting on line 1, the line that

carries your conversation. Please refer to the CapTel user manual for

instructions on blocking call-waiting.

FLASH

CAPTION

DIALING 9-1-1 WITH 2-LINE

CAPTEL

With 2-line CapTel, calls to 9-1-1 are handled exactly the same as if

you’d called from any other type of phone, plus you get captions of the

call. Emergency services will be able to locate you and send help based

on the location from which you place the call. To dial 9-1-1:

1. Pick up the handset and dial 9-1-1. Your call will be directly

connected to the local emergency center for your area.

2. Make sure the light above the button is on. If not, press the

button to turn the captions ON. You will receive captions of

everything the 9-1-1 call-taker says.

3. When 9-1-1 answers, state your emergency.

If you turn captions on in the middle of a call to 9-1-1, there will be

an initial delay between the time 9-1-1 answers and the time that captions

begin as the CapTel phone connects to the Captioning Service. During

that time, the 9-1-1 call-taker will be able to hear everything you say.

State your emergency. If necessary, tell the 9-1-1 call-taker you are

reading captions.

NOTE: The process for calling 9-1-1 is different when using 1-line

CapTel, which automatically converts 9-1-1 calls to Voice Carry Over

(VCO). Please refer to your CapTel user manual if you need more

information about how 1-line calls to emergency services are different

than 2-line calls.

CAPTION

DIALING 7-1-1 WITH 2-LINE

CAPTEL

With 2-line CapTel, calls placed through a traditional relay service are

handled the same way as if you’d called from any other type of phone,

plus you get captions of everything the other party says. To call a

TTY/VCO user through relay:

1. Pick up the handset and dial 7-1-1.

2. Give the relay CA the phone number of the person you’d like to call.

3. Watch the display screen for instructions and captions of the TTY

user’s responses via the relay CA.

NOTE: The process for calling 7-1-1 is different when using 1-line

CapTel, which automatically converts 7-1-1 calls to Voice Carry Over

(VCO). Please refer to your user manual if you need more information

about how 1-line calls through relay are different than 2-line calls.

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