Following the below as a guide you can find the most common problems that may arise; please
consult this section before contacting us as most problems are easily cured by following this
information.
Softener fails to regenerate
Electrical service to unit has
been interrupted
B. Regeneration cycles set
incorrectly
C. Controller is defective
D. Motor fails to work
Assure permanent electrical
service (check fuse, plug,
pull chain or switch)
B. Reset regeneration cycles
C. Replace controller
D. Replace motor
Check turbine is plugged in
Regeneration time is not correct
Time of day is not correct
B. Power failure for more than
3 days
time of day
B. Check program and reset
Softener supplies hard water
leaking (if present)
B. No salt in brine tank
C. Injector is plugged
D. Insufficient water is flowing
into brine tank
E. Regeneration cycles not
correct
F. Bad quality of feed water or
turbine blocked
Close or repair bypass valve
B. Add salt to brine tank and
maintain salt level above
water level
C. Change or clean injector
D. Check brine tank refill time
E. Set correct regeneration
cycles in program
F. Reduce inlet turbidity, clean
or replace turbine
B. Excessive water in brine
tank
Check salt usage and salt
setting
B. See below
B. Water remaining after brine
draw
C. Foreign material in brine
valve and/or plugged drain
line
D. Not installed safety brine
valve and/or power failure
whilst salting
E. Safety brine valve
breakdown
Reset correct filling time
B. Check injector and remove
foreign matter from brine
pipe
C. Clean brine valve and brine
pipe
D. Stop water supply and
restart program install with
safety brine valve in salt
tank
E. Repair or replace safety
