Trianco Greenflame Manuel utilisateur

Greenflame Wood Pellet Boiler 15kW

Greenflame Indoor & Outdoor Wood

Pellet Boiler 15kW

Installation, Operation and Servicing Instructions

PLEASE NOTE:

This product MUST be commissioned by a Trianco representative.

Please contact Trianco to arrange the commission immediately after install.

Please read these instructions carefully before installing

and operating this appliance.

TO BE RETAINED BY THE HOUSEHOLDER

Greenflame Wood Pellet Boiler 15kW

1. Introduction

2. Warnings and Guarantee & Warranty Information

2.2 Safety Instructions

2.3 Operating Warnings

2.4 Guarantee & Warranty Information

2.5 Limitations

2.6 Exclusions

3. Pre-Installation Considerations

3.1 Pellets

3.2 Considerations for Installation

3.3 Operating Area

3.4 Connection to the Flue

3.5 Operating Problems Caused Draught defects in the Flue

3.6 Plumbing Problems

4. Installation and Assembly

4.1 Unpacking

4.2 Preparing the Base

4.3 Electrical Connections

4.4 Control Panel Schematic

4.5 Water Connections

5. Control System

5.1 Error Codes

6. Boiler Operation and Maintenance

6.1 Turning the boiler ON/OFF

6.2 Emptying the Ash pan

6.3 Filling the Hopper with Fuel

7. Boiler Handling

8. Technical Data

9. Service Log

10. Maintenance Schedule

Contents

Greenflame Wood Pellet Boiler 15kW

1. Introduction

Dear Customer,

We wish to thank you for choosing this Greenflame pellet

boiler product from T R Engineering Ltd.

In order to get the best performance from your appliance we

recommend that you read this booklet carefully before

lighting the appliance for the first time.

While thanking you again, may we remind you that the

appliance MUST NOT be used by children, and that they

must always be kept at a safe distance from it!

Revisions to the publication

In order to improve the product, to keep this publication up

to date the manufacturer reserves the right to make

modifications without any advance notice. Any reproduction,

even in part, of this manual without the consent of the

manufacturer is prohibited.

Care of the manual and how to consult it

Take good care of this manual and keep it in a place

which can easily and quickly be reached.

If this manual should be lost or destroyed, or if it is in

poor condition, ask for a copy from your retailer or

directly from the manufacturer, providing product

identification data.

Information which is essential or that requires special

attention is shown in bold text.

Italic text is used to call your attention to other

paragraphs in the manual or for any additional

clarifications.

ATTENTION

This warning sign indicates that the message to

which it refers should be carefully read and

understood, because failure to comply with what

these notices say can cause serious damage to

the boiler and put the user’s safety at risk.

INFORMATION

This symbol is used to highlight information

which is important for proper boiler operation.

Failure to comply with these provisions will

compromise use of the boiler and its operation

will not be satisfactory.

OPERATING SEQUENCES

Indicates a sequence of buttons to be pushed to

access menus or to make adjustments.

MANUAL

Indicates that you should carefully read this

manual or he related instructions.

2. Warnings and Guarantee / Warranty

Information

2.2 Safety Instructions

Installation of the boiler, making the electrical connections,

checking its operation and maintenance are all tasks which

should be carried out by qualified and authorised

personnel.

Install the boiler in accordance with the regulations in force

in your local area, region and country.

For the correct use of the appliance and to prevent

accidents, the instructions given in this booklet must always

be followed.

Use, adjustment and programming must be carried out by

adults. Errors or incorrect settings may cause hazardous

conditions and/or poor operation.

Before beginning any operation, the user, or whoever is

preparing to operate on the appliance, must have read and

understood the entire contents of this instruction booklet.

All responsibility for improper use is taken entirely by the

user and such use relieves T R Engineering Ltd of any civil or

criminal responsibility.

Any kind of tampering or unauthorised substation of non-

original spare parts can be hazardous for the safety of the

operator and relieves T R Engineering Ltd of any civil or

criminal responsibility.

Most of the surfaces of the appliance are extremely hot (the

boiler door, the handle, smoke discharge pipes, etc.). Avoid

coming into contact with these parts, without adequate

protective clothing or suitable implements which keeps the

hands cool.

Carefully explain this hazard to elderly people, disabled

people and particularly to all children, keeping them away

from the appliance while it is running.

Under no circumstances should the appliance be run with

the door open.

Do not touch the appliance with wet hands, in view of the

fact that it is an electrical appliance.

Before carrying out any cleaning or maintenance operation,

make sure in advance that the appliance is isolated from the

mains electricity supply, by removing the mains isolator fuse.

The appliance must be connected to an electrical system

which is equipped with an earth conductor, as laid down in

directives 73/23 EEC and 93/98 EEC.

The fuse must be of adequate rated capacity for the stated

electrical power of the appliance.

Incorrect installation or faulty maintenance (not conforming

to the requirements set out in this booklet) can cause harm

to people, animals or property. In such cases T R Engineering

Greenflame Wood Pellet Boiler 15kW

Ltd is absolved from any civil or criminal responsibility.

Adhesives sealants and paints used in the manufacture of

the product are cured and present no hazards when used in

the manner for which they were intended. The appliance

contains no asbestos.

2.3 Operating Warnings

Shut the appliance down in the event of a breakdown or bad

running.

Pellets must not be fed manually into the burner.

Accumulated un-burnt pellets in the burner after repeated

filed ignitions must be removed before re-lighting.

Do not wash the inside of the heat exchanger with water.

Do not wash the appliance with water. The water could get

into the unit and damage the electrical installation and cause

electric shocks.

Do not put any fuel, other than wood pellets, in the hopper.

Install the appliance in a location which is suitable for fire

fighting, and equipped with all services such as air and

electricity supply and provision for discharging combustion

gases.

If there is a fire in the flue pipe, extinguish the appliance,

disconnect it from the power supply and never open the

door. Then contact the competent authorities.

If the appliance is in storage, it should be in a place that is

free of damp, and it should not be exposed to extremes of

temperature.

It is inadvisable to base the appliance directly on a floor (if

located indoors), and if the floor is made of flammable

material, it must be suitably insulated.

Do not light the appliance with flammable materials if the

ignition system breaks down.

2.4 Guarantee and Warranty Information

In case of any problems, get in touch with your dealer, or a

qualified engineer authorised by T R Engineering Ltd, and if a

repair is necessary, insist on the use of original spare parts.

Use only the fuel recommended by T R Engineering Ltd

(Enplus-A1) may be used with this appliance.

Periodically check and clean the smoke outlet ducts

(connection to the flue pipe).

Accumulated un-burnt pellets in the burner after repeated

failed ignitions must be removed before lighting.

Always keep the cover of the fuel hopper closed.

Keep this instruction manual carefully because it must stay

with the appliance throughout its working life. If the

appliance is sold or transferred to another user, always make

sure that the booklet goes with the product.

If it gets lost, ask T R Engineering Ltd or your authorised

dealer for another copy.

Guarantee Conditions

T R Engineering Ltd offers the following warranties on this

appliance:

Leaks in the heat exchanger –5 years

Faulty electrical components (motors, fan, controller) –1

year

Pump, Ignition Element –1 year.

From the date of first ignition of the appliance as proved by a

valid commissioning report which gives the name of the

installer/commissioning engineer and the date on which the

commissioning took place. The guarantee is conditional on

the commissioning report being filled in and returned to the

manufacturer within 10 days, and requires that the product

be installed and commissioned by an approved T R

Engineering installer according to the detailed instructions

given in the instruction booklet supplied with the product.

The term ‘guarantee’ is to be understood to denote the free

of charge replacement or repair of parts recognised to have

been defective at the start by reason of manufacturing

defects.

2.5 Limitations

The above guarantee does not cover parts subject to normal

wear such as gaskets, fibre board on doors and parts which

can be removed from the firebox such as burner pot, baffles

and ash box. The replacement parts will be guaranteed for

the remainder of the guarantee period starting from the date

of commissioning of the product.

Greenflame Wood Pellet Boiler 15kW

2.6 Exclusions

The warranty excludes all ancillary products associated with

the system (e.g. flue pipes, external circulation pumps, bulk

hoppers and augers, plumbing and electrical system). The

warranty does not cover Third Party damage to the product

or damage caused by the plumbing (an example would be an

inappropriately sized expansion vessel) or electrical system.

Warranty does not cover issues arising from pellets that do

not conform to ENplus-A1.

Recommendations advised to the Customer to be carried out

during commissioning must be completed and advised to

your local dealer in order to validate the warranty.

The requirements for the flue installation, particularly in

relation to draught, are the responsibility of the system

owner. Compliance with Local Building Regulations must be

adhered to. The warranty does not cover misuse of the

product or sabotage.

Any consequential loss or damage caused by the failure of a

component on this product is not covered.

T R Engineering Ltd refuses to accept any responsibility for

any damage which may be caused, directly or indirectly, by

persons, animals or things in consequence of the failure to

observe all the prescriptions laid down in the instruction

booklet, especially those concerning warnings on the subject

of installation, use and maintenance of the appliance.

Damage caused by transport and/or handling is excluded

from the guarantee.

The guarantee will be invalidated in the event of damage

caused by tampering with the appliance, atmospheric

agents, natural disasters, electrical discharges, fire, defects in

the electrical system, and caused by lack of, or incorrect,

maintenance in terms of the manufacturer’s instructions.

Claims under the Guarantee

The request for action under the guarantee must be

addressed to the Dealer/Retailer, who will forward the

claim to T R Engineering Ltd’s technical assistance service. T

R ENGINEERING LTD DECLARES THAT THE APPLIANCE

WHICH YOU HAVE PURCHASED COMPLIES WITH EEC

DIRECTIVE 2004/108 EC AND 200/95/EC AND SUCCESSIVE

AMENDMENTS.

T R Engineering refuses to accept any responsibility in the

event that the appliance or any other accessory has been

improperly used or modified without authorisation. For all

replacement of parts, only original T R Engineering Ltd

spare parts must be used.

3. Pre-Installation Considerations

3.1 Pellets

Wood pellets are manufactured by hot-extruding

compressed sawdust which is produced during the working

of natural dried wood. The compactness of the material

comes from the lignin which is contained in the wood itself,

and allows the production of pellets without the use of glues

or binders.

The market offers different types of pellet with

characteristics which vary depending on what mixture of

wood is used. The diameter varies between 6mm and 8mm,

with a standard length in the range 5mm to 30mm. Good

quality pellets have a density which varies between

600kg/m3and 750kg/m3, with a moisture content which

varies from 5% to 8% by weight.

Besides being an ecological fuel (exploiting timber residues

to the maximum and achieving cleaner combustion than is

possible with fossil fuels), pellets also have technical

advantages. While good-quality timber has a calorific power

of 4.4kW/kg (with 15% moisture, therefore after about 18

months’ seasoning), the equivalent figure for pellets is

4.9kW/kg.

To ensure good combustion, the pellets must be stored in an

area that is free of humidity and protected from dirt. The

pellets are usually supplied in 10kg bags, so storing them is

very convenient. Good quality pellets ensure good

combustion, thus lowering the emission of harmful agents

into the atmosphere.

The poorer the quality of fuel, the more frequently

intervention will be necessary for cleaning the internal

parts, such as the grate and the combustion chamber.

The main certification of quality for pellets in the European

market is Enplus-A1 there ensure respect of:

Calorific power: 4.9kW/kg

Water content: max 10% of weight

Diameter: 6mm

Length: max 30mm

Contents: 100% untreated wood, with no added bonding

substances (bark percentage 5% max)

Packaging: in sacks made from ecologically compatible or

biologically decomposing material.

T R Engineering Ltd recommends using certified fuel in its

appliances to Enplus-A1. The use of fuel of inferior quality

or not conforming to the specification given above

compromises the running of your appliance and can

Greenflame Wood Pellet Boiler 15kW

therefore lead to the termination of the guarantee and of

the manufacturer’s responsibility for the product.

T R Engineering Ltd domestic pellet appliances run

exclusively on pellets with a diameter of 6mm.

3.2 Considerations for Installation

IMPORTANT!

Installation and assembly of the appliance must be carried

out by qualified personnel.

The appliance must be installed in a suitable position to

allow the normal operations of opening and ordinary

maintenance.

The site must be:

Capable of providing the environmental conditions for

operation.

Equipped with power supply 230V 50Hz (EN73-23).

Capable of taking an adequate system for smoke discharge.

Provided with external ventilation complying with CEI 64-8.

The appliance must be connected to a flue pipe or an

internal or external vertical duct conforming to current

standards UNI7129 –7131 9615.

The boiler must be positioned in such a way that the power

isolation fuse is accessible.

IMPORTANT!

The boiler must be connected to a flue pipe or a vertical

duct which can discharge the fumes at the highest point of

the building.

The fumes are however derived from the combustion of

wood products, and if they come into contact with or close

to walls, they can cause smoke staining.

Also take care because the fumes are very hot and almost

invisible, and can cause burns on contact.

3.3 Operating Area

For proper functioning, the appliance should be positioned in

a location where it is able to take in the air necessary for

combustion of the pellets (about 40m3/h must be available),

as laid down in the standard governing the installation and in

accordance with local national standards. All louvers on the

external casing of the boiler must be un-obstructed at all

times as these allow air for combustion and for cooling to

enter the appliance enclosure. Heavy snowfall can also

obstruct the air in-take louvers and cause the appliance to

not burn clean. Smoke emanating from the flue is a symptom

of this. Snow must be cleared from around the appliance at

the earliest opportunity.

Where the appliance is to be installed indoors it is not

permissible to install the appliance where another heating

appliance is installed (fireplace, stove, etc.) which does not

have its own independent air intake. Locating the appliance

in a room with an explosive atmosphere, e.g. workshop or

tool shed, is prohibited. The floor of the room where the

appliance is to be installed must be strong enough to take

its weight.

If the walls are flammable, position the appliance with a

clearance to the rear of at least 45cm. For flammable walls,

keep a minimum distance of 450mm at the rear, 300mm on

the sides and 1500mm at the front.

If the flooring is made of wood, provide a floor protection

surface in compliance with current national standards.

Service Clearances

The minimum service clearances around the appliance are as

follows:

Rear –600mm

Side (lid hinge side) –600mm

Side lid open side) –900mm

Front –1200mm

3.4 Connection of the Flue

A full range of straight, offset, elbow and ‘T’ elements is

available to overcome any obstruction which the flue should

avoid. The proper draught conditions in the flue are critical

for the efficient working of wood pellet boilers. The flue can

exit the boiler house/garage through the roof or through the

wall by using a bend on the flue. The combustion works in

negative pressure. The smoke duct for the discharge of

fumes will also be under negative pressure when connected

to an efficient flue pipe as directed.

900mm

600mm

1200mm

Greenflame Wood Pellet Boiler 15kW

All sections of the flue must be capable of inspection and

removable to enable periodic internal cleaning.

Position the appliance bearing in mind all the instructions

and considerations above.

Important!

All 90 degree changes of direction in the flue pipe must be

either removable or capable of inspection.

THE FLUE PIPE RUN MUST NOT INCLUDE MORE THAN 2-3

METRES OF HORIZONTAL PIPE MUST BE AND NOT MORE

THAN THREE 90° ELBOWS (INCLUDING T’s). IT IS ALSO

ADVISABLE NOT TO EXCEED 8 METRES IN LENGTH WITH THE

PIPE Ø 80mm.

The flue connection on the boiler is 80mm. T R Engineering

Ltd recommends the use of 100mm flue for use with this

appliance, so a 80mm to 100mm adaptor is needed.

3.5 Operating Problems Caused by

Draught Defects in the Flue

Of all the weather and geographical conditions which affect

the operation of a flue pipe (rain, fog, snow, altitude a.s.l.,

exposure to sunlight, direction of facing), the wind is

unquestionably the most decisive. In fact, along with thermal

depression caused by the difference in temperature inside

and outside of the chimney, there is another type of

depression or over-pressure: dynamic pressure caused by

the wind. An up draught always increases depression and

hence draught. A crosswind increases depression provided

the cowl has been installed properly. A down draught always

decreases depression, at times inverting it.

Besides the direction and force of the wind, the position of

the flue and the cowl with respect to the roof of the building

and the surrounding landscape is important. The wind also

influences the operation of the chimney indirectly by

creating high-pressure and low-pressure zones, not only

outside the building but inside as well. In rooms directly

exposed to the wind (2), an indoor high-pressure area can be

created which can augment the draught in boilers, stoves

and fireplaces, but it can be counteracted by the external

high pressure if the cowl I situated on the side exposed to

the wind (1). On the other hand, in the rooms on the

opposite side from the direction of the wind (3), a dynamic

depression can be created which competes with the natural

thermal depression developed by the chimney, but this can

be compensated for (sometimes) by locating the flue on the

opposite side from the direction of the wind (4).

IMPORTANT!

The operation of the pellet boiler is noticeable sensitive to

the conformation and position of the flue which is adopted.

Hazardous conditions can only be overcome by suitable

setting-up of the boiler carried out by qualified T R

Engineering Ltd personnel.

Least favourable points

Most favourable position

High-pressure zone

Low-pressure zone

Downdraught

E.g. Down draught at 45°

of 8m/sec. Over-pressure

of 17Pa

E.g. Crosswind

2: 8m/sec.

Depression of

30Pa

WIND

1-2 = High-pressure zones

3-4 = Low-pressure zones

Greenflame Wood Pellet Boiler 15kW

3.6 Plumbing Connection

IMPORTANT!

The connection of the boiler to the plumbing system must

be carried out ONLY by specialised personnel who are

capable of carrying out installation properly, in compliance

with current standards in the country of installation.

If installation of the boiler will involve interaction with

another, pre-existing system complete with heating

equipment (gas boiler, methane boiler, fuel oil boiler, etc.),

it is even more advisable to call in qualified personnel, who

subsequently will be responsible for conformity of the

system with current applicable law.

T R Engineering Ltd will not be held responsible for damage

to persons or things in the event of failed or incorrect

operation if the aforementioned warnings are not complied

with.

For connection of the plumbing system to the appliance, the

user should refer to chapter 4, INSTALLATION AND

ASSEMBLY; specifically, paragraph 4.5, CONNECTION TO

PLUMBING SYSTEM.

Installation and Assembly

Unpacking

The Greenflame 15kW pellet boiler will come packaged on a

single pallet. The flue will be packaged separately.

The materials which make up the packaging are 100%

recyclable. Their storage or recycling is therefore the

responsibility of the final user, in compliance with local

regulations. Do not store the boiler without its packaging.

Remove the nylon strapping, cardboard packaging and

bubble wrap and recycle in the appropriate manner.

When unpacking the boiler use the checklist below to ensure

that all the required components to complete the kit have

been supplied. In the unlikely event of an omission you must

notify the manufacturer within 48 hrs of delivery. The

manufacturer reserves the right to charge for items deemed

lost after 48 hrs.

ITEM

LOCATION

RECEIVED

(YES/NO)

Baffle Set –3 pieces

Combustion Chamber

Burner pot

Combustion Chamber

User Manual Pack *

Combustion Chamber

Boiler Flue Support

Brackets x 2

Hopper

Stainless Flue Support

Brackets x 2

Hopper

Single –Twin Wall Flue

Adaptor

Hopper

Flue 90° Elbow

Hopper

Rain Cap

Hopper

Flue Straight Lengths 1m

x 2

Supplied in separate

packaging

*The user manual pack includes a user manual, quick step

user instructions, commissioning report, keys for lockable

doors and a heat proof glove.

Preparing the Base

Careful planning at an early stage will greatly help the

installation process and make sure that all the required

clearances are adhered to for servicing and that any

potential issues with the routing of the flue can be resolved.

The Greenflame pellet boiler should be positioned on a

concrete plinth at least 50mm high and should project a

minimum of 100mm beyond the sides and the rear of the

appliance and at least 600mm to the front. The plinth must

be capable of supporting the weight of the appliance when

full with fuel and the plumbing system has been filled with

water.

Use the template below for constructing the plinth and for

positioning the flow and return pipe work and electrical

supply.

Refer to service and access clearances around the appliance

on page 6.

Greenflame Wood Pellet Boiler 15kW

Electrical Connections

Electrical installations should only be carried out by suitably

qualified and certified electricians. If in doubt on any issue

relating to the electrical connections on the appliance

contact T R Engineering Ltd Technical Support or your local

dealer for guidance before carrying out any connections.

The Greenflame boiler must be supplied with a 230V 50Hz

electrical supply via a two pole isolation switch rated for

overvoltage category III and protected with a 6A circuit

breaker. Also, the unit shall have a 30mA RCD installed into

the mains supply. It is recommended that a power isolation

switch is located adjacent to the boiler to isolate the power

during servicing and maintenance but also out of the reach

of children and to prevent accidental turning off of the mains

power.

Room thermostats shall be supplied/controlled by safety

extra low voltage.

Brown –Time Clock Control Live

Black –Permanent Live

Blue –Neutral

Green/Yellow –Earth

Only authorised T R Engineering Ltd personnel may open

the control panel on the boiler. Any interference with the

wiring in the control panel will invalidate the warranty. The

boiler and complete plumbing system must be adequately

earthed and bonded in accordance with Local Building

Regulations and Bye-Laws.

Greenflame Wood Pellet Boiler 15kW

4.4 Boiler Control Panel Schematic

Only authorised T R Engineering Ltd personnel may open the control board.

Any tampering with the PCB will immediately invalidate the warranty.

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