Toyota MIrai 2021 Manuel d'utilisation

Warranty & Maintenance Guide 2021

toyota.com 2021

WARRANTY &

MAINTENANCE

GUIDE

Printed in U.S.A. 10/20

19 -T C S -14 20 6

0050521WMGMIR

SAFETY PRECAUTIONS

Your Mirai Fuel Cell has both high-voltage DC and AC systems, as well as a 12-volt system.

Both DC and AC high voltage are very dangerous and can cause personal injury, severe

burns, electric shock and even fatal injury.

To avoid personal injury, please follow all caution labels attached to high-voltage parts.

Do not touch or attempt to remove or replace any high-voltage (orange-colored) wiring

and connectors. Do not touch the service plugs located on top of the high voltage traction

battery and fuel cell stack assemblies.

If an accident occurs, do not touch any high-voltage wiring, connectors or parts, such as the

under hood inverter with converter assembly or the high voltage traction battery assembly.

Do not touch the potassium hydroxide electrolyte that might spill or leak from the high

voltage traction battery as the result of an accident. If potassium hydroxide electrolyte

gets on your skin or in your eyes, neutralize it immediately with a saturated boric acid

solution (ratio: 80 grams boric acid to two liters water). Seek immediate medical attention.

The hydrogen gas is ﬂammable, and can ignite within a large range of concentrations

(4 to 74.5%). However, it diffuses easily and tends not to remain near the ground. If the

sound of hydrogen leaking (a loud hissing sound) can be heard, immediately step away

from the vehicle as there is a chance that the hydrogen gas may ignite.

Water is recommended as the extinguishing agent for vehicle ﬁres except for hydrogen

and/or high voltage traction battery ﬁres, which should be allowed to burn out.

The Toyota Mirai Fuel Cell is being offered in limited quantities. While non-powertrain

and non-fuel cell component warranty service can be performed by any Toyota

dealership, powertrain warranty service and fuel cell component warranty service

must only be performed by an authorized Mirai Fuel Cell Toyota dealership.

To locate your nearest authorized Mirai Fuel Cell Toyota dealership, log on to

www.toyota.com or contact the Toyota Brand Engagement Center at (800) 331-4331.

WELCOME TO THE TOYOTA FAMILY

Thank you for purchasing a Toyota

vehicle. We know you have many

options when considering which

vehicle to buy, and we appreciate your

decision to select Toyota.

We want you to enjoy owning your

Toyota as much as you enjoy driving

it. This booklet is designed to help.

Here you’ll ﬁnd information on Toyota’s

warranty coverage and maintenance

recommendations for your vehicle. There

are two easy-to-follow sections: one for

warranty and one for maintenance. The

tab on the side of each page identiﬁes

the section you are in.

For more information about our vehicles,

our company or the products and services

available for your vehicle, please visit Toyota’s

ofﬁcial website, www.toyota.com.

We wish you many miles of safe and

pleasurable driving, and we look forward

to serving you in the years ahead.

Welcome to the Toyota family!

TABLE OF CONTENTS

WARRANTY INFORMATION

INTRODUCTION

Satisfaction Down the Road 4

If You Need Assistance 5

The Immobilizer Key 7

Transportation Assistance 9

YOUR WARRANTIES IN DETAIL

General Warranty Provisions 10

New Vehicle Limited Warranty 13

Tire Limited Warranty 17

YOUR RESPONSIBILITIES

Operation and Maintenance 18

Obtaining Warranty Service 20

TABLE OF CONTENTS

MAINTENANCE INFORMATION

INTRODUCTION

The Importance of Scheduled Maintenance 22

Maintaining Your Warranty 23

MAINTENANCE LOG

Using the Maintenance Log Charts 24

Maintenance Log 26

Explanation of Maintenance Items 42

Vehicle Identiﬁcation 45

FIND IT ONLINE

To update your contact information and vehicle ownership status, please visit

www.toyota.com/recall/update-info-toyota. Your vehicle’s VIN will be

required to start the update process.

You may also enroll to receive the following useful information and beneﬁts at

toyota.com/owners:

•

Access to Owner’s Manuals and

Maintenance Guides

•

View Your Vehicle’s Service History

•

Explore How-to videos and more

4Introduction

INTRODUCTION

At Toyota, our top priority is always

our customers. We know your Toyota

is an important part of your life and

something you depend on every day. That’s

why we’re dedicated to building products of

the highest quality and reliability.

Our excellent warranty coverage is

evidence that we stand behind the quality

of our vehicles. We’re conﬁdent — as you

should be — that your Toyota will provide

you with many years of enjoyable driving.

To further demonstrate our commitment to

our customers’ satisfaction, occasionally

we may establish a special policy

adjustment to pay for speciﬁc repairs that

are no longer covered by warranty. When

we establish such a policy adjustment, we

mail details to all applicable owners we

have on record.

To provide you with added protection

against unexpected service costs, we offer

Toyota Financial Services vehicle service

agreements and Toyota Auto Care and

Toyota Care Plus prepaid maintenance

programs. Each offers plans to meet a

wide variety of needs. Your dealership can

help you select the plan that’s best for you.

Our goal is for every Toyota customer to

enjoy outstanding quality, dependability

and peace of mind throughout their

ownership experience. We want you to be

a satisﬁed member of the Toyota family

for many miles to come.

This booklet describes the terms of

Toyota warranty coverage as well as

general owner responsibilities. The

scheduled maintenance section

describes your vehicle’s maintenance

requirements. Be sure to review this

information carefully, since proper

maintenance is required to ensure that

warranty coverage remains intact.

All information in this booklet is the latest

available at the time of publication and is

subject to change without notice.

SATISFACTION DOWN THE ROAD

5Introduction

IF YOU NEED ASSISTANCE

INTRODUCTION

Both Toyota and your Toyota dealer

are dedicated to serving your

automotive needs. Your complete

satisfaction is our ﬁrst priority. Should

you have a problem or concern — either

during or after the warranty period —

please take the following steps to ensure

the quickest possible response:

Step 1

Discuss the situation with a dealership

manager, such as the service manager

or customer relations manager. In most

cases, a satisfactory solution can be

reached at this step.

Step 2

If the dealership does not address your

concern to your satisfaction, call the

Toyota Brand Engagement Center

at (800) 331-4331.

Please have the following information

ready when you call:

•

Your Toyota’s vehicle identification number

(located on the driver’s side corner of the

dashboard, under the windshield)

•

Current mileage on your vehicle

•

Name of your Toyota dealership

A Toyota customer relations representative

will assist you in working with the dealership

to ﬁnd a satisfactory solution.

Step 3

If your concern has still not been resolved

to your satisfaction, Toyota offers

additional assistance through the Dispute

Settlement Program, a dispute resolution

program administered by the National

Center for Dispute Settlement. The

purpose of the Dispute Settlement

Program is to resolve disputes through

arbitration — a process by which two

parties authorize an independent third

party to hear and resolve a dispute. The

program is informal and free of charge.

To request that your case be reviewed

through the program, complete the

customer claim form in the Owner’s

Warranty Rights Notification booklet

(found in your glove box) and mail it to:

National Center for Dispute Settlement

P.O. Box 515284

Dallas, TX 75251-5284

To initiate arbitration, you must complete

an NCDS customer claim form and mail it

to NCDS. To request a form, call NCDS

at (800) 777-8119 or obtain a copy at

www.ncdsusa.org. When you call,

please have your vehicle identiﬁcation

number, the current mileage on your

Toyota and the names of your selling

and servicing dealerships.

6Introduction

IF YOU NEED ASSISTANCE

INTRODUCTION

California residents: Toyota offers

assistance through an informal dispute

settlement program called the California

Dispute Settlement Program (CDSP). A

brochure about the program is found in

your glove box. For additional information,

call the Toyota Brand Engagement

Center at (800) 331-4331. You may also

contact the CDSP directly at (888) 300-6237.

Failure to use the CDSP may affect your

rights and remedies under California’s

“Lemon Laws.”

This information about the Dispute

Settlement Programs is correct as of the

date of printing. However, the programs

may be changed without notice. For the

most current information about the

programs, call the Toyota Brand

Engagement Center at (800) 331-4331.

7Introduction

INTRODUCTION

THE IMMOBILIZER KEY

THE NEW WORLD OF

ANTI-THEFT TECHNOLOGY

This Toyota vehicle may be equipped

with an electronic “immobilizer” anti-theft

system. When the key is inserted into the

ignition switch, it transmits an electronic

code to an immobilizer computer. The

engine will only start if the code in the

key matches the code in the immobilizer.

If the code does not match, the immobilizer

disables the ignition and fuel systems.

While an exact physical copy of the key

will open the door and allow retrieval of

items locked in the vehicle, it won’t start

the vehicle unless the key has the same

code as the immobilizer.

SECURITY

For security purposes, access to key

codes and service procedures for

electronically registering replacement

keys is restricted. Only a Toyota dealer

or certain bonded/registered independent

locksmiths can generate replacement keys.

8Introduction

INTRODUCTION

REPLACING THE KEY

Upon purchase, each vehicle should have

two master keys and an aluminum tag

with a key code imprinted on it.

To generate a fully functional replacement

key (one that will both open the doors and

start the engine), one of the master keys

is required. To make a key that will open

the door for retrieval of items locked

inside the vehicle, the aluminum key-code

tag can be used. If a master key or the

aluminum key-code tag is not available,

a Toyota dealer or certain registered

locksmiths can obtain the key code from

a restricted-access database. These

businesses can also access a service

utility to reprogram the immobilizer if

all registered master keys have been

lost. If a Toyota dealer is not available,

please refer to www.aloa.org to ﬁnd

a bonded/registered locksmith who

performs high-security key service.

KEEPING THE KEY SAFE

Replacing an immobilizer key may be

costly. It is advisable to keep a spare

master key and the aluminum key-code

tag in a safe place. If you record the

key code in more than one place, do not

record it in a way that can be easily

identiﬁed and associated with the vehicle.

It is wise to keep a copy of the key code

outside of the vehicle.

If the vehicle was delivered with less than

two keys and the aluminum key-code tag,

consider having the Toyota dealer or a

qualiﬁed independent automotive locksmith

make a duplicate key before you need it.

THE IMMOBILIZER KEY

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