Tone Commander 30e120 Manuel utilisateur

30e120

Installation

Instructions

11609 49th Place West

Mukilteo, WA 98275-4255

Phone: (800) 524-0024 (425) 349-1000

Fa : (425) 349-1010

www.tonecommander.com

13-102499 Rev. G

June 2003

Page 2 13-102499 Rev. G

Tone Commander 30e120 Installation Instructions

Printed in USA

Tone Commander is a registered trademark of Tone Commander Systems, Inc.

Changes in this revision –

·corrected description of switch positions on page 36

Contents

Introduction...........................................................................4

Ordering Equipment...............................................................5

Ordering Lines ...................................................................6

Site Preparation ..................................................................7

Configuration Sheet Preparation .....................................................8

Installation ..........................................................................12

Contents of Shipping Boxes........................................................12

CPU Installation .................................................................13

Console Cable Installation .........................................................27

Console Installation ..............................................................32

Preliminary Testing...............................................................34

CPU Option Switches ............................................................36

Optional Equipment Installation .....................................................36

Configuration Programming .............................................................40

Using Configuration Programming Mode..............................................41

Programming System-Wide Features ................................................45

Special Feature Key Assignment ....................................................53

Programming Features Selectable Per Line ...........................................54

DSS/Autodial Number Programming ......................................................55

Pickup Key Programming..........................................................57

Name Display Programming ............................................................58

Ring Delay Programming ...............................................................59

Time of Day Clock ....................................................................60

System Statistics .....................................................................62

Troubleshooting ......................................................................64

Introduction ....................................................................64

Initialization Diagnostics...........................................................64

Line Monitor and Call Transfer Diagnostics ............................................64

System Description ...................................................................66

Consoles ......................................................................66

Central Processing Unit (CPU) .....................................................67

System Features ................................................................68

Console Features................................................................69

Telco/PABX Requirements .........................................................73

Compatibility with Other Products ...................................................74

30e Specifications ...............................................................75

120 Specifications ...............................................................78

Maintenance.........................................................................80

Service .............................................................................81

Warranty............................................................................81

FCC Requirements....................................................................82

Industry Canada Requirements ..........................................................83

Configuration Sheets ..................................................................85

13-102499 Rev. G Page 3

Tone Commander 30e120 Installation Instructions

Introduction

The Tone Commander 30e is an answering console for use in receptionist or departmental attendant

positions, with Centrex or PABX systems. Line keys are provided for up to 30 LDN (Listed Directory

Number) terminations or call processing loops. The companion 120 BLF/DSS console adds 24-digit

autodialing, and station status display for 120 stations. The 120 console functions are controlled by keys on

the 30e console.

Features include hold and transfer, single button call answer, line privacy, delayed ringing, night service, call

status display, line and station name displays, Music On Hold, and a digital clock. Console parameters may

be programmed by the installer for different system configurations.

A configuration programming mode is used by the installer to set console parameters as required by the

telephone system. The attendant may program name displays, autodial numbers, ring delays, and the

time-of-day clock. Switches can be set to prevent accidental programming changes.

The system includes a 30e CPU (Central Processing Unit) and a 120 CPU in the equipment room. Four

consoles may be connected to a single CPU.

The basic 30e CPU is equipped with ports for 20 lines and two consoles. A 10-line expansion circuit board

and a two-console expansion circuit board may be installed in the CPU to increase capacity to a maximum

of 30 lines and four consoles, respectively.

The capacity of the 120 CPU is 120 lines. A second CPU and associated consoles may be added to

increase system capacity to 240 stations at each position.

Please refer to the System Description section for detailed descriptions of all 30e120 features.

Tone Commander consoles are easy to install and configure. The step-by-step instructions in this manual

guide the installer through the installation, preliminary testing, programming, and operational testing of the

30e120.

Installation consists of the following steps:

1. Ordering equipment (page 5)

2. Ordering lines (page 6)

3. Site preparation (page 7)

4. Configuration Sheet preparation (page 8)

5. Mounting equipment and blocks

6. Connecting lines to CPUs

7. Installing consoles and console cables

8. Preliminary testing

9. Installing optional equipment (night bell, paging, etc.)

10. Configuration programming – includes central office/PABX compatibility parameters, and several

customer-preference items. The system's default values will be adequate for many installations.

11. DSS/Autodial number programming (with 120 console only)

12. Name display programming (with 120 console only)

13. Ring delay programming

Page 4 13-102499 Rev. G

Tone Commander 30e120 Installation Instructions

Call Tone Commander Customer Service at (800) 524-0024 if you have any questions about features,

installation, or operation of the 30e120.

1. Ordering Equipment

Order the optional PA-24 Paging/Chime Module and related equipment as required. Allow adequate time to

ensure equipment availability at cutover.

Required for each 30e system

q(1) 30e Central Processing Unit (equipped for 20 attendant lines and 2 consoles)

q(1) 30e console for each attendant position (4 max.)

Required for systems with 21-30 attendant lines

q(1) LEC-10 Line Expansion Card

Required for systems with 3 or 4 consoles

q(1) CEC-2 Console Expansion Card

q(1-2) PSE-3 Power Supplies

(each CPU can supply power to two 30e or 120 consoles; one PSE-3 is required to power

every three additional 30e or 120 consoles)

Required for BLF/DSS option

q(1) 120 Central Processing Unit per 120 stations (2 CPUs max.)

q(1) 120 consoles per 120 stations (240 max..) for each attendant position

Additional required equipment

q(1) 66M1-50 split block + (1) male-terminated 25-pair cable

q(1) 66M1-50 split block + (2) female-terminated 25 pair cables for lines

(only one cable required for 20 lines or less)

q(1) 66M1-50 split block + (2) female-terminated 25-pair cables per each 30 monitored stations

(each 25-pair cable handles 15 stations)

q(2) 3 pair cables from the CPU to each console (500 ft. maximum length)

q(2) 6 position, 6 contact modular jacks per console

q(1) 117 VAC, 60 Hz grounded power outlet per CPU in the equipment room

qSufficient space on a plywood sheet in the equipment room for mounting CPU, blocks, and

ancillary equipment

qCross connect wire and mounting hardware

13-102499 Rev. G Page 5

Tone Commander 30e120 Installation Instructions

2. Ordering Lines

Please refer to the System Description section for further information regarding line requirements.

Common requirements for all attendant and station lines

qStandard Centrex loop start lines

qDisconnect Supervision

qCall Pickup Terminate

qMust originate from the same Centrex Common Block

Requirements for all attendant lines

qTone dialing

qStation Call Transfer

qDirected Call Pickup without Barge-In (non-Barge-In)

qDo not configure with Call Transfer-Attendant

Optional attendant line features

qOrder (1) nonhunting Centrex line per 10 attendant lines per console (recommended for retrieving

unanswered station calls). Refer to the Answer Use line feature described on page 54.

Requirements for all station lines

qMust be assigned to a Call Pickup Group

qDo not configure with Call Forward-No Answer to the attendant

Optional station/line features

Additional features may be optioned as required.

Page 6 13-102499 Rev. G

Tone Commander 30e120 Installation Instructions

IMPORTANT – The line features listed below are required for proper operation of the 30e and 120

consoles. Allow adequate time prior to cutover for the receipt and testing of all lines and

programmed features.

3. Site Preparation

Central Processing Unit (CPU)

The Central Processing Unit (CPU) should be installed in a clean, dry area which is secure but also

accessible by maintenance personnel. This unit is designed for wall mounting only. Allow adequate wall

space for ventilation, the necessary mounting blocks, and related equipment.

Ambient Environmental Requirements

1. Between 60° and 80° F (recommended).

2. Free of toxic fumes or static electricity (copiers).

3. At least 50 feet away from electromagnetic sources (arc welders).

4. Free from transient electrical load switching equipment (elevator rooms).

5. Between 5% and 95% noncondensing relative humidity.

Power Requirements

A dedicated, 15 amp, 117 VAC, 60 Hz circuit must be provided for the exclusive use of the CPU.

IMPORTANT – Ancillary or unrelated equipment should never draw power from the same circuit that

powers the CPU.

The ground (3rd prong) on the power plug provides a safety ground to the chassis of the CPU, and is

required for EMI shielding. It must be plugged into a grounded outlet.

Transient Surge and Spike Protection

While Tone Commander products comply to FCC rules part 68.306, Hazard Voltage Limitations, in those

areas of high lightning activity, the use of external protection devices on all telephone lines and the power

source is recommended.

Reference Grounding

Reference grounding of the 30e120 system is necessary for proper operation. This ground should be

referenced to within 3 volts of telco ground.

Attendant Consoles

The consoles should be installed in a clear work space and away from plants that require frequent watering

or counters that tempt the placement of beverages.

Ambient Environmental Requirements

It is recommended that the same environmental conditions be maintained for the consoles as one would

maintain for a personal computer (PC) or data terminal.

Power Requirements

Console operating power is provided by the CPUs or a PSE-3 power supply located in the equipment room.

13-102499 Rev. G Page 7

Tone Commander 30e120 Installation Instructions

4. Configuration Sheet Preparation

Prior to installation of this system, the Configuration Sheets attached to the back of this manual should be

completed with the information listed below. Please leave the Configuration Sheets on site.

System Programmable Features

Factory programmed values have been chosen to accommodate standard central office or PABX operating

parameters and generally accepted customer requirements. These values may be adjusted to specific

needs.

A space is provided on the Configuration Sheet for the Directed Call Pickup code required by the telephone

system.

Station and Line Programmable Features

1. Phone number and name identification for each line.

2. Programmable features for each line (Privacy, Answer Use).

3. Station number and user name identification for each station. Include any additional functions to be

dialed with the DSS number, such as an FD prefix.

4. Autodial numbers for spare DSS keys.

Sample Configuration Sheets are provided on the following three pages.

Page 8 13-102499 Rev. G

Tone Commander 30e120 Installation Instructions

30e Configuration Sheet

System Programmable Features

STATION

KEY FEATURE DIAL PAD

KEYS

AVAILABLE

VALUES

DEFAULT

VALUE ACTUAL VALUE

ABANDON

Ring Time

2-9,0

2 - 9 sec,

10 sec

RECALL

Rings

1-9,0

1 - 9 rings,

no recall

DCP DIAL

Se uence

0, 1

first, last

first

(0) first

DIAL SPEED

6, 0

slow (6 digits/sec),

fast (10 digits/sec)

fast

(0) fast

PAUSE Time

2-9

200 - 900 msec

700 700

FLASH Time

5-9,0

500 - 900 msec,

1 sec

600 500

Dial Tone

DETECT

Time

1-9,

500, 600, 700 msec,

1, 1.2, 1.5, 1.8, 2 sec

700 600

HOLD

Recall Time

3-6,9,

1, 2, 0

30 - 60, 90 sec,

2, 3 min, no recall

90 60

Hold

RELEASE

Time

1-8

45, 80, 200, 400, 600,

800 msec

1, 2 sec

600 600

PARK

Recall Time

3-6,9,

1, 2

30 - 60, 90 sec,

2, 3 min

90 60

Night BELL

Mode

1, 2

lines only,

lines + stations

lines only

(1) lines only

Queue

PRIORITY

1-4

stations only,

stations > lines,

lines > stations,

lines + stations (FIFO)

FIFO

(4) FIFO

ALERT TYPE

1, 2, 0

normal ringing,

distinctive ringing, both

both

(0) both

RNG TYPE

1, 0

long, short

short

(0) short

SYSTEM

CAMP-ON

0, *

off, on

off

(0) on

P‘

RECORD

STATS

0, *

off, on

(1) on

DIRECTED CALL PICKUP CODE D*7

13-102499 Rev. G Page 9

Tone Commander 30e120 Installation Instructions

30e Configuration Sheet

Line Programmable Features

(Default settings for all lines are shown in BOLD ITALICS.)

LINE

KEY

NO.

LINE NAME I.D.

SPECIAL USAGE KEY

•Page

•Night

•Quick Mode

•Override

•Call Park

PRIV.

WHEN

BUSY

ANS.

USE RING

DELAY



RINGING

NO DELAY,

1-9 RINGS

)

TELEPHONE

NUMBERS

1local 1 X X no

delay 555-1980

2local 2 X X no

delay 555-1981

3local 3 X X no

delay 555-1982

4local 4 X X no

delay 555-1983

5WATS band 0 X X no

delay 208-3559

6WATS band 5 XXno

delay 280-7290

7Hilldale FX XXno

delay 287-4739

11 Page key X X no

ring N/A

13 Quick Mode key X X

14 Override key X X no

ring N/A

15 Call Park key X X no

ring N/A

Page 10 13-102499 Rev. G

Tone Commander 30e120 Installation Instructions

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