Tone Commander 1030 Manuel utilisateur

1030

Atte ndant’ s Guide

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Buttons and Indicators . . . . . . . . . . . . . . . . . . . 2

1030 Console . . . . . . . . . . . . . . . . . . . . . 2

Line Buttons . . . . . . . . . . . . . . . . . . . . . 3

DSS (Direct Station Select) Buttons . . . . . . . . . 3

Indicator Light Flash Rates . . . . . . . . . . . . . . 4

Call Processing Buttons . . . . . . . . . . . . . . . 5

Console Ringing . . . . . . . . . . . . . . . . . . . 6

Incoming Call Indications . . . . . . . . . . . . . . . 6

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Call Answering . . . . . . . . . . . . . . . . . . . . . . . 8

Transferring Calls . . . . . . . . . . . . . . . . . . . . . 9

Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Announcing Calls . . . . . . . . . . . . . . . . . . . . . 13

Message Waiting . . . . . . . . . . . . . . . . . . . . . 13

Call Release . . . . . . . . . . . . . . . . . . . . . . . . 14

Call Originating . . . . . . . . . . . . . . . . . . . . . . 14

Night Service . . . . . . . . . . . . . . . . . . . . . . . 15

Quick Mode . . . . . . . . . . . . . . . . . . . . . . . . 16

Adjusting the Handset Volume . . . . . . . . . . . . . . 17

Adjusting the Ringer Volume . . . . . . . . . . . . . . . 17

Setting The Clock . . . . . . . . . . . . . . . . . . . . . 18

Ring Delays . . . . . . . . . . . . . . . . . . . . . . . . 19

DSS/Autodial Setup . . . . . . . . . . . . . . . . . . . . 21

Name Display Setup . . . . . . . . . . . . . . . . . . . . 23

Using a Headset . . . . . . . . . . . . . . . . . . . . . . 25

Console Care . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Contents

Tone Commander 1030 Attendant’s Guide i

FCC Warning

This equipment has been tested and found to comply with

the limits for a Class A digital device, pursuant to Part 15 of

the FCC Rules. These limits are designed to provide

reasonable protection against harmful interference when the

equipment is operated in a commercial environment. This

equipment generates, uses, and can radiate radio frequency

energy and, if not installed and used in accordance with the

instruction manual, may cause harmful interference to radio

communications. Operation of this equipment in a residential

area is likely to cause harmful interference in which case the

user will be required to correct the interference at his own

expense.

ii Tone Commander 1030 Attendant’s Guide

The Tone Commander 1030 console provides an easy to use

answering position for Centrex or PABX lines. Calls may be put

on hold or transferred from the console. Autodialing, message

waiting light control, and station status display is provided for up

to 30 stations. Your system may have one or two attendant

positions.

The features of the Tone Commander 1030 include:

PERSONALIZED

STATION

IDENTIFICATION

– each station may be optionally displayed

with the user’s or department name.

DSS (Direct

Station Select)

– autodials a station’s number with a single

button.

INDICATOR

LIGHTS

– show the status of each line or station by

various flash rates.

RECALL – an unanswered call extended via a DSS

button will recall the console after a

number of rings set by the installer.

HOLD RECALL – calls left on hold longer than the time

selected by the installer will recall the

attendant.

AUTOMATIC

HOLD

– the previous call is automatically placed on

hold when the ANSWER button or another

line button is pressed.

RING DELAY – the attendant can program the console to

begin ringing after the line or station has

rung from 1 to 9 times.

Buttons and indicators on the 1030 console are described on the

following pages.

Introduction

Tone Commander 1030 Attendant’s Guide 1

Buttons and Indicators

1030 Console

DIAL PAD

used for dialing

and accessing

system features.

DISPLAY

a 20 character display gives the attendant

diverse information during operation of the

console, including a ringing station’s number

or user name. A time of day clock is displayed

when the console is idle. (see page 6)

CALL

PROCESSING

BUTTONS

(see page 5)

VOLUME

BUTTONS

adjust the

volume of

the console’s

ringer and

handset

receiver.

(see page 17)

LINE BUTTONS

select individual telephone lines for

calling or answering, and access

special features of your system such

as paging.

(see page 3)

DSS BUTTONS

(see page 3)

2 Tone Commander 1030 Attendant’s Guide

Line Buttons

Line buttons connect telephone lines to the handset, for incoming

or outgoing calls. Some special features of your telephone system

such as paging are accessed via line buttons.

DSS (Direct Station Select) Buttons

DSS buttons originate and transfer calls to stations.

Spare DSS buttons may be used for autodialing (speed dialing)

frequently-dialed numbers.

HOLD LIGHTS

winking – line is on hold

flashing – line that has

been on hold for too long

is ringing at the console

LINE STATUS LIGHTS

off – line is idle, or special feature

is inactive

slow blinking – line is ringing,

but not yet at the console

(delayed ringing)

flashing – line is ringing at the

console, or special feature is

active

flickering – line is currently in

use at the console (I-Use line).

on steady – line is in use at

another console, or special

feature is active

STATION STATUS LIGHTS

off – station is idle

slow blinking – call is ringing at the

station, but not at the console

(delayed ringing)

flashing – call is ringing at both the

station and the console

on steady – station is busy; also

indicates a waiting message after

the MESSAGE button has been

pressed

flickering – station has been

selected for DSS dialing

Tone Commander 1030 Attendant’s Guide 3

Indicator Light Flash Rates

50% on, 50% off; slow rate

50% on, 50% off; fast rate

50% on, 50% off; very fast rate

mostly off, with brief on flashes

mostly on, with brief off flashes; fast rate

mostly on, with brief off flashes; slow rate

steady on, followed by two quick flashes

flashing

fast flashing

flickering

slow blinking

winking

slow winking

night

= light on = light off

3 seconds

4 Tone Commander 1030 Attendant’s Guide

Call Processing Buttons

RELEASE

disconnects

the attendant

from a call

RING DELAY

programs or

reads ring

delay values

for lines and

stations

ANSWER

answers the

ringing call

(line or

station) that

is shown in

the display

TRANSFER

used to

manually

transfer calls

or cancel a

DSS selection

HOLD

puts the

selected line

on hold

PICK UP

answers ringing

station calls not

shown in the

display (used

with DSS)

CONNECT

connects

calls to

stations

MESSAGE

turns station

message

waiting lights

on or off

(optional)

Tone Commander 1030 Attendant’s Guide 5

Console Ringing

Lines

1 or 2 warble tones every 4 seconds indicates a ringing

incoming call on any line.

Incoming call ringing rate is determined by the source of the call, and

depends upon the type of telephone system the 1030 console is

connected to. Consult with the installer for your system’s ringing rates.

Stations

1 (or 3) steady tones every 4 seconds indicates unanswered

station ringing or recall.

The number of tones heard during ringing station calls is selectable

by the installer.

Incoming Call Indications

Ringing calls are queued for answering in the order received.

The display will show the source of the oldest ringing call. The

number of additional calls waiting to be answered is shown on the

right side of the display.

When a line is accessed and another line rings, the ringing tone is

shortened. This feature allows attendants to process calls with less

background ringing at the console.

RNG LIZ BARRETT 3

an unanswered call ringing at a station,

with three additional ringing calls

6 Tone Commander 1030 Attendant’s Guide

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