18
EN
5. Troubleshooting
The TECEone has been built in such a way that problems are extremely unlikely
and may only occur in very few cases. However, if a fault should occur, it is gen-
erally best to contact a suitable specialist (i.e. fitter).
Please follow the applicable assembly instructions. You can find these in the
product database at www.tece.com.
Problem Possible cause Solution
Shower arm does not
extend or retract fully
Water pressure is
too low
Check the water pressure in the supply line.
Shower arm is cal-
cified
If the shower arm is calcified, decalcify it with
citric acid or vinegar. Replace the shower arm
nozzle if necessary. If these measures are
unsuccessful, replace the entire shower arm.
Shower arm is dirty In the event of stubborn soiling, turn the right
rotary knob until the shower arm (C) extends
with a small jet of water. Remove the dirt with
the aid of a suitable brush or a soft cloth. Only
use a mild cleaning detergent when doing so.
Dismantle the shower arm and clean it with
water (do not re-lubricate). If this measure is
unsuccessful, replace the entire shower arm.
Shower jet is crooked Shower arm unit is
not seated correctly
Check that the shower arm unit is seated
correctly. If this is unsuccessful, realign the
shower arm housing (requires disassembly of
the toilet ceramics).
Shower jet is too weak Water supply hose
is bent
Call the fitter.
Shower cap or
shower arm is
blocked/calcified
Clean the showercap orthe shower armwith
a suitable brush or replace it in the same way
as when removing limescale.
No water comes out of
the shower nozzle
Water supply has
been disrupted
Check whether or not the corner valves are
turned open (see illustration below) or check
the central water feed supply.
Water runs/drips out
of the ceramics during
the shower process
Clean the ceramic cartridge incl. the EN 1717
safeguard with citric acid or vinegar. If this
measure is unsuccessful, replace the ceramic
cartridge incl. the EN 1717 safeguard (order
no. 9820469).
Water runs/drips out
of the ceramics during
the flushing process
Connection set not
installed correctly
Check all components of the toilet connection
set (seal, whether the seal is fitted properly,
and the length of the connection set).
