Symantec ALTIRIS CLIENT MANAGEMENT SUITE 7.0 SP2 -... Manuel utilisateur
Altiris™Client Management
Suite from Symantec User
Guide
Version 7.0 SP2
Altiris™Client Management Suite from Symantec User
Guide
The software described in this book is furnished under a license agreement and may be used
only in accordance with the terms of the agreement.
Documentation version 7.0 SP2
Legal Notice
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Symantec, the Symantec Logo, Altiris, and any Altiris or Symantec trademarks used in the
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may be reproduced in any form by any means without prior written authorization of
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Technical Support
Symantec Technical Support maintains support centers globally. Technical
Support’s primary role is to respond to specific queries about product features
and functionality. The Technical Support group also creates content for our online
Knowledge Base. The Technical Support group works collaboratively with the
other functional areas within Symantec to answer your questions in a timely
fashion. For example, the Technical Support group works with Product Engineering
and Symantec Security Response to provide alerting services and virus definition
updates.
Symantec’s maintenance offerings include the following:
■A range of support options that give you the flexibility to select the right
amount of service for any size organization
■Telephone and Web-based support that provides rapid response and
up-to-the-minute information
■Upgrade assurance that delivers automatic software upgrade protection
■Global support that is available 24 hours a day, 7 days a week
■Advanced features, including Account Management Services
For information about Symantec’s Maintenance Programs, you can visit our Web
site at the following URL:
www.symantec.com/techsupp/
Contacting Technical Support
Customers with a current maintenance agreement may access Technical Support
information at the following URL:
www.symantec.com/techsupp/
Before contacting Technical Support, make sure you have satisfied the system
requirements that are listed in your product documentation. Also, you should be
at the computer on which the problem occurred, in case it is necessary to replicate
the problem.
When you contact Technical Support, please have the following information
available:
■Product release level
■Hardware information
■Available memory, disk space, and NIC information
■Operating system
■Version and patch level
■Network topology
■Router, gateway, and IP address information
■Problem description:
■Error messages and log files
■Troubleshooting that was performed before contacting Symantec
■Recent software configuration changes and network changes
Licensing and registration
If your Symantec product requires registration or a license key, access our technical
support Web page at the following URL:
www.symantec.com/techsupp/
Customer service
Customer service information is available at the following URL:
www.symantec.com/techsupp/
Customer Service is available to assist with the following types of issues:
■Questions regarding product licensing or serialization
■Product registration updates, such as address or name changes
■General product information (features, language availability, local dealers)
■Latest information about product updates and upgrades
■Information about upgrade assurance and maintenance contracts
■Information about the Symantec Buying Programs
■Advice about Symantec's technical support options
■Nontechnical presales questions
■Issues that are related to CD-ROMs or manuals
Maintenance agreement resources
If you want to contact Symantec regarding an existing maintenance agreement,
please contact the maintenance agreement administration team for your region
as follows:
[email protected]Asia-Pacific and Japan
[email protected]Europe, Middle-East, and Africa
[email protected]North America and Latin America
Additional enterprise services
Symantec offers a comprehensive set of services that allow you to maximize your
investment in Symantec products and to develop your knowledge, expertise, and
global insight, which enable you to manage your business risks proactively.
Enterprise services that are available include the following:
These solutions provide early warning of cyber attacks, comprehensive threat
analysis, and countermeasures to prevent attacks before they occur.
Symantec Early Warning Solutions
These services remove the burden of managing and monitoring security devices
and events, ensuring rapid response to real threats.
Managed Security Services
Symantec Consulting Services provide on-site technical expertise from
Symantec and its trusted partners. Symantec Consulting Services offer a variety
of prepackaged and customizable options that include assessment, design,
implementation, monitoring, and management capabilities. Each is focused on
establishing and maintaining the integrity and availability of your IT resources.
Consulting Services
Educational Services provide a full array of technical training, security
education, security certification, and awareness communication programs.
Educational Services
To access more information about Enterprise services, please visit our Web site
at the following URL:
www.symantec.com
Select your country or language from the site index.
Technical Support ............................................................................................... 4
Chapter 1 Introducing Client Management Suite ............................. 9
About Client Management Suite ....................................................... 9
Components of Client Management Suite ......................................... 10
Where to get more information ....................................................... 13
Chapter 2 Using Power Scheme Task ................................................. 15
About Power Scheme Task component ............................................. 15
Preparing target computers for power scheme management ................ 16
Installing the Power Scheme Agent ........................................... 17
Upgrading the Power Scheme Agent .......................................... 17
Uninstalling the Power Scheme Agent ....................................... 18
Collecting power scheme inventory data ........................................... 18
Creating a Power Scheme Task ....................................................... 19
Editing and deploying power scheme settings .................................... 19
Viewing power scheme inventory data ............................................. 20
Index .................................................................................................................... 21
Contents
Contents8
Introducing Client
Management Suite
This chapter includes the following topics:
■About Client Management Suite
■Components of Client Management Suite
■Where to get more information
About Client Management Suite
Client Management Suite combines the necessary tools that help you deploy,
manage, secure, and troubleshoot your desktop computers and laptop computers
throughout their entire lifecycle.
The solutions that are part of the Client Management Suite help you discover the
resources in your network, and let you check their state. The reporting tools help
you identify problems and take immediate action to fix them. Client Management
Suite lets you automate time-consuming and redundant tasks to reduce the effort
of managing your client systems.
Client Management Suite is a collection of solutions that run on the Symantec
Management Platform. The platform and solutions of the Client Management
Suite provide the following key features:
■Discovery and inventory
The suite lets you gather comprehensive inventory of all hardware and software
on your client systems. The collected inventory data helps you optimize
software licenses and reduce the costs that are associated with operating
system deployments and software rollouts.
■Imaging and deployment
1
Chapter
The suite lets you deploy standardized and hardware-independent images on
your managed computers. You can migrate to the latest operating system or
hardware with fewer interruptions to users.
■Software distribution and patch management
The suite lets you control the software configurations of your client systems.
The automated policies for software and patch management help you distribute
the latest software and operating system updates. Software management
capabilities let you ensure that the required software remains installed, is
always in a working state, and is correctly configured on the client systems.
■Remote management
The suite lets you troubleshoot and remediate client computers remotely. You
can remote control your client systems with pcAnywhere technology, or use
Real-Time System Manager techniques to fix the problems of users.
See “Components of Client Management Suite”on page 10.
See “Where to get more information”on page 13.
Components of Client Management Suite
Client Management Suite is a collection of solutions that run on the Symantec
Management Platform.
See “About Client Management Suite”on page 9.
Introducing Client Management Suite
Components of Client Management Suite
10
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