10 Suncorp Bank
Code Terminal Display Explanation Action To Be Taken
RN DECLINED – RN ROC
NOT FOUND
ROC entered on terminal
was not found in batch
The receipt number
entered is not known to the
terminal. Please confirm the
receipt number and if the
issue persists contact the
Helpdesk.
RO DECLINED – RO
INVALID AUTH NO
The authorisation number
entered is not known to the
terminal
Please confirm the number
and if the issue persists
contact the Helpdesk.
RP DECLINED – RP ROC
NOT FOUND
The receipt number entered
is not known to the terminal
Please confirm the receipt
number and if the issue
persists contact the
Helpdesk.
RV DECLINED – RV
INVALID AUTH NO
The authorisation number
entered is not known to the
terminal
Please confirm the number
and if the issue persists
contact the Helpdesk.
RZ DECLINED – RZ
BATCH FULL
The terminal batch is
full which requires that
the terminal performs a
settlement before another
transaction can be
processed
Please perform a settlement.
S0 DECLINED ‐ S0
MODEM ERROR
The PINpad has suffered a
communication error
Check that all the
communication connections
(lines, routers, cables)
are either plugged in and
communicating, then retry
the transaction. If problem
persists please contact the
Helpdesk.
S1 DECLINED – S1 NO
DIAL TONE
The PINpad has suffered a
communication error (No Dial
Tone)
Check there is a dial tone by
picking up a phone, check
the phone line is plugged in,
then retry the transaction.
If problem persists please
contact the Helpdesk.
S2 DECLINED – S2 NO
ANSWER
The PINpad has suffered
a communication error (no
answer)
Check there is a dial tone by
picking up a phone, check
the phone line is plugged in,
then retry the transaction.
If problem persists please
contact the Helpdesk.
S3 DECLINED – S3
NUMBER BUSY
The PINpad has suffered a
communication error (number
busy)
Check there isn't any other
device using the phone line
(such as a fax or a land
phone). If problem persists
please contact the Helpdesk.
