Splicecom PCS 560 Manuel utilisateur

PCS 560 Quick Reference Guide Version 3.2

PCS 560

Quick Reference Guide

Version 3.2

PCS 560 Quick Reference Guide Version 3.2

Making an Internal Call

Dial the extension number via the alpha-numeric keypad

Either press the Context Sensitive Key alongside the |Dial|

icon, or wait for the number to be automatically dialed

The Call Status screen will display whom you are ringing and

your details

Lift your handset or press the Speaker button

Dial the extension number via the alpha-numeric keypad

Press the Favourites button (unless this is your default

Home Page).

Select the User required from your Favourites display using

the up/down arrows .

Dial the User required using the Context Sensitive Key

alongside IUser NameI

Press the Directories button

Type in the User’s name using the alpha-numeric keypad

Select the User required using the up/down arrows

Dial the appropriate user using the Context Sensitive Key

alongside IUser NameI

(Note: If the extension you are ringing is busy or not

answered within 20 seconds (default) you will be passed to

voicemail, if enabled.)

PCS 560

Making an Internal Call

PCS 560 Quick Reference Guide Version 3.2

Making an External Call

Dial the external number required via the alpha- numeric

keypad. (Your System Administrator will inform you if a

prefix is required.)

Either press the Context Sensitive Key alongside the |Dial|

icon, or wait for the number to be automatically dialed

The Call Status screen will display whom you are ringing and

your details

Lift your handset or press the Speaker button

Dial the external number required via the alpha- numeric

keypad. (Your System Administrator will inform you if a

prefix is required.)

Press the Directories button

Type in the Contact’s name using the alpha-numeric keypad

Select the Contact required using the up/down arrows

Dial the appropriate Contact using the Context Sensitive Key

alongside IContact Name|

Press the Favourites button (unless this is your default

Home Page).

Select the Contact required from your Favourites display

using the up/down arrows .

Dial the Contact required using the Context Sensitive Key

alongside IContact Name|

PCS 560

Making an External Call

PCS 560 Quick Reference Guide Version 3.2

Answering a Call

Your Call Status screen will display the caller’s details

Lift the handset or press the Speaker button to answer

the call.

If you do not wish to answer the call select the Context

Sensitive Key alongside the |Reject| icon and the call will

be cancelled or passed to Voicemail, if enabled.

(If your phone is busy or not answered within 20 seconds

(default) the caller will be passed to voicemail, if enabled)

Ending a Call

Replace your handset (if you are using the handset) or

Press the Speaker button (if you are using handsfree)

Placing a Call on Hold

Press the Recall button

To retrieve the call press the Recall button a 2nd time

Transferring a Call

Announced Transfer

Place the call on hold using the Recall button

Dial the internal or external number

Wait for the call to be answered and announce the

intended transfer

To transfer the original call, replace the handset (if you are

using the handset) or press the Speaker button (if you are

using handsfee).

To return to the original call, press the Recall button, or wait

for the destination to hang up.

PCS 560

Answering a Call

Ending a Call

Placing a Call on Hold

Announced Transfer

PCS 560 Quick Reference Guide Version 3.2

Transfering a Call (cont.)

To return to the original call and place the second call on

hold, press the Context Sensitive Key alongside the ISwitchI

icon to toggle between the two calls.

To connect the two calls, replace the handset (if you are

using the handset) or press the Speaker button (if you are

using handsfee)

Blind Transfer (un-announced transfer)

Place the call on hold using the Recall button

Dial the internal or external number

To complete the transfer, replace the handset (if you are

using the handset) or press the Speaker button (if you are

using handsfree).

Transferring a Call Directly to a Colleague’s Voicemail

Place the call on hold using the Recall button

Dial the internal number

Press the Context Sensitive Key alongside the

ILeave MessageI icon

To complete the operation, replace the handset (if you are

using the handset) or press the Speaker button (if you are

using handsfree).

Parking a Call

This facility allows a call to be held on the system and

picked up by any extension.

Once on a call press one of the Context Sensitive Keys

alongside IPark I 1 - 4

The caller’s details will be displayed against the relevant

Park Slot.

PCS 560

Blind Transfer

Transfer to Colleague’s Voicemail

Parking a Call

PCS 560 Quick Reference Guide Version 3.2

Picking up a Parked Call

Press the Favourites button.

Park Slots 1 - 4 will be shown at the top of the display. If in

use, the name (or number) relating to the parked call will

be shown.

Press the Context Sensitive Key alongside the relevant Park

Slot to retrieve the call lNameI

If your default Home Page has been set to Favourites, Park

Slots 1 - 4 will be shown at the top of the display. If in use,

the name (or number) relating to the parked call will be

shown.

Press the Context Sensitive Key alongside the relevant Park

Slot to retrieve the call lNameI

Call Activity

The Call Activity List (Envelope button) displays a list of

calls you have made and been answered, calls you have

made and not been answered, calls you have answered,

calls you have missed, new voicemails and previously

read voicemails.

To View Your Call Activity List

Press the Messages button.

Use the up/down arrows to view your Call Activity List.

Press the Messages button a 2nd time to exit.

Rediailng a Number

Press the Messages button

Use the Page Up/Down buttons to find the call to be

redialed.

Press the Context Sensitive Key alongside the appropriate

name or number lNameI or |01234….|

PCS 560

Picking up a Parked Call

View Your Call Activity List

Redialing a Number

PCS 560 Quick Reference Guide Version 3.2

Rediailng a Number (cont.)

Press the Context Sensitive Key alongside the |Choose| icon.

From the list of up to five numbers associated with each

entry dial the required number by pressing the Context

Sensitive Key alongside it.

To Call a Previous Caller Back

Press the Mesages button

Use the Page Up/Down buttons to find the call to be

redialed.

Select the entry to be called using the Context Sensitive Key

alongside lNameI or |01234….|

Press the Context Sensitive Key alongside the |Choose| icon.

From the list of up to five numbers associated with each

entry dial the required number by pressing the Context

Sensitive Key alongside it.

To Delete a Call Entry

Press the Messages button

Use the Page Up/Down buttons to find the Call Entry to be

deleted.

Select the entry to be deleted using the Context Sensitive Key

alongside lNameI or |01234….|

Select the Context Sensitive Key alongside the |Delete| icon

to remove the entry.

Press the Messages button to exit.

PCS 560

Redialing a Number

To Call a Previous Caller Back

To Delete a Call Entry

PCS 560 Quick Reference Guide Version 3.2

Voicemail

Leaving a Message for a Colleague

If the extension you are ringing is busy or is not answered

you will be transferred to voicemail (if enabled) and played

your colleague’s greeting

Leave a message

Replace your handset (if you are using a handset), or press

the Speaker button (if you are using handsfree).

Accessing Your Own Messages

The blue “S” LED at the bottom of the PCS 570 will flash to

indicate that you have a new message

Press the Messages button.

A closed envelope icon indicates a new message.

To listen to the new message press the Context Sensitive Key

alongside it

Your message will be played back to you

Press the Messages button to exit.

Deleting a Message

Select the message to be deleted using the Context Sensitive

Key alongside it.

Remove the message by pressing the Context Sensitive Key

alongside the |DeleteI icon during message playback.

Press the Messages button to exit.

Please note: The open blue envelope indicates a previously

read message.

PCS 560

Leaving a Message for a Colleague

Accessing Your Own Messages

Deleting a Message

PCS 560 Quick Reference Guide Version 3.2

Voicemail (cont.)

Changing your Daily and Permanent Voicemail Greetings

If you have Voicemail enabled on your PCS 570 you can

record two voicemail greetings. The first is a daily greeting

that you would normally update on a daily basis, typically

giving the date and your whereabouts/availability. The

second is a permanent greeting that can be used on any

day. If you choose to record a permanent greeting your

daily greeting will be deleted at midnight and the

permanent greeting will then be used until you record

a new daily greeting.

Press the Messages button.

Press the Context Sensitive Key alongside the IGreetingI icon.

Your current Daily Greeting will be played back to you.

You will then be prompted to record your new Daily Greeting.

Your new Daily Greeting will be played back to you

If you are happy with your greeting, replace your handset, or

press the Speaker button, or press the Context Sensitive Key

alongside the |Stop| icon to save.

If you wish to re-record the greeting wait until your current

Daily Greeting has been played back to you.

You will then be prompted to record your new greeting

If you are happy with your greeting, replace your handset, or

press the Speaker button, or press the Context Sensitive Key

alongside the |Stop| icon to save.

Repeat the above process to record your Permanent

Greeting using the Context Sensitive Key alongside the

|Permanent| icon.

For further details on all these features and many others,

please refer to the PCS 570 User Manual

PCS 560

Changing your Greeting

The Hall Farm Business Centre, Berry Lane, Chorleywood

Hertfordshire WD3 5EX

Tel: 01923 287700 Fax: 01923 287722

Email: [email protected] Website: www.splicecom.com

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