Splicecom PCS 542 Manuel utilisateur

PCS 542

User Manual

Version 3.3/0714/1

PCS 542 User Manual

Document No. 2.0

Version 3.3/0714/1

SpliceCom Ltd

The Hall Business Centre, Berry Lane

Chorleywood, Herts WD3 5EX

Tel: 01923 287700

Website: www.splicecom.com

PCS 542 User Manual

Contents

PCS 542 User Manual

Contents

Introduction 1.............................................................................................................................................................

About this manual 1...................................................................................................................................................

How your PCS 542 will operate 1..............................................................................................................................

Feature Highlights 7...................................................................................................................................................

The PCS range 9.........................................................................................................................................................

Basic Call Handling 10................................................................................................................................................

Making a Call 10.........................................................................................................................................................

Alternatively, 10...........................................................................................................................................................

Answer a call 11..........................................................................................................................................................

Dial Ahead 12..............................................................................................................................................................

Mute a call 13.............................................................................................................................................................

Pause a call 13............................................................................................................................................................

Place a call on hold 13...............................................................................................................................................

Transferring a call 14...................................................................................................................................................

Parking a call 15..........................................................................................................................................................

Conference Call 17.....................................................................................................................................................

Call Waiting 18............................................................................................................................................................

Switch to Hands Free 19............................................................................................................................................

Changing the volume 19..........................................................................................................................................

Calls History 21...........................................................................................................................................................

View the contents of your Calls History 21...............................................................................................................

Identifying the type of call 21....................................................................................................................................

Viewing the details of a call 22..................................................................................................................................

Missed Calls 23...........................................................................................................................................................

Redial a number 23....................................................................................................................................................

Ring back a caller 24...................................................................................................................................................

Select an alternative number to dial 24....................................................................................................................

Delete a call 25...........................................................................................................................................................

Contacts Directory 26.................................................................................................................................................

View the Directory 26.................................................................................................................................................

Make a call via the Directory 28................................................................................................................................

Transfer a call via the Directory 28............................................................................................................................

Alternative method to view the directory 29............................................................................................................

Departments 31..........................................................................................................................................................

Working as a member of a Department 31.............................................................................................................

Receiving a Department call 31................................................................................................................................

Make a call to a Department 32................................................................................................................................

Transfer a call to a Department 32............................................................................................................................

Calls History 32...........................................................................................................................................................

Settings 33..................................................................................................................................................................

Quick Settings 37........................................................................................................................................................

Call Divert/Follow Me 37............................................................................................................................................

Status Message 39.....................................................................................................................................................

Extension Anywhere 40..............................................................................................................................................

Do Not Disturb 41.......................................................................................................................................................

Voicemail 42...............................................................................................................................................................

Receiving a message 42............................................................................................................................................

Listen to a message 42..............................................................................................................................................

Message Handling 43................................................................................................................................................

Contents

PCS 542 User Manual V3.3 Draft - 8

Delete a message 44.................................................................................................................................................

Ring back a caller 44..................................................................................................................................................

Ring back the caller on an Alternative number 44..................................................................................................

Record a Greeting 45.................................................................................................................................................

Listen to a message while on a call 45.....................................................................................................................

Leave a message for a colleague 46.......................................................................................................................

Leave a message for a colleague using Dial Ahead 46..........................................................................................

Leave a message for a colleague using the Contacts directory 46........................................................................

Transfer a call to a colleague’s voicemail 46............................................................................................................

Transfer a call to a colleague’s voicemail using the Contacts directory 47............................................................

Record a call (Personal) 47.........................................................................................................................................

Record a call (Department) 47...................................................................................................................................

Voicemail for Departments 48..................................................................................................................................

Leave a message for a Department 48....................................................................................................................

Leave a message for a Department using the Contacts directory 48....................................................................

Transfer a call to a Department’s voicemail 49........................................................................................................

Transfer a call to a Department’s voicemail using the Contacts directory 49........................................................

Call Centre Working 50..............................................................................................................................................

The PCS 542 in a call centre environment 50...........................................................................................................

Call Centre Feature comparison chart 51..................................................................................................................

PCS 542 Administration 52.........................................................................................................................................

Hot Desking/Log In 52...............................................................................................................................................

Partnering your PCS 542 with your PC or laptop 53.................................................................................................

Using SSL on your PCS542 54....................................................................................................................................

PCS 542 User Manual

Introduction

PCS 542 User Manual Version 3.3/0714/1

Introduction

About this manual

This manual contains all that you need to know to operate your PCS!542 connected to a SpliceCom

maximiser operating system 3.3 software. This manual assumes that the PCS!542 telephone has

been connected and configured by your System Administrator, and is ready for use. If this is not the

case please refer to your System Administrator for further assistance.

How your PCS 542 will operate

Your User Account

You are a “User” of the SpliceCom maximiser telephone system and as such you have a User

account on the system. Your User name will be used to identify you as you make, receive and

transfer calls. Each of your colleagues will also have a User account and will be identified in the

same way, by their User name. A list of the Users of your telephone system can be viewed via the

Directory as explained in the Contacts Directory section from page 26.

As a User on the system you will be given an extension number, eg 2021, and possibly a DDI

number, eg 01632 563862. So that when a colleague rings your extension number or an external

contact rings your DDI number these will be routed to your User account.

Your User account will store all of your User settings (as described in the User Settings section from

page 33) so that when you login to another handset (as described in the Hot Desking/Log In section

from page 50) these settings will be available to you and your calls will be routed to whichever

phone you are logged on to.

Logging On

In most implementations the PCS 542 will be your permanent desktop phone and as such it will have

been automatically allocated to you by your System Administrator therefore there will be no need for

you to log in or log out. However, if you are a Hot Desk User, in other words a User who has been

given the ability to log in to any phone on the system because, for example, you need to move

around the building or you are rarely in the office and do not need a permanent telephone please

refer to the Hot Desking/Log In section from page 50 for further information.

Hands free Operation

Hands free operation of the PCS 542 enables you to have a telephone conversation via the phone’s

speakers. This is done by pressing the Speaker button rather than lifting the handset. You can

switch between hands free and handset during a call as described in the Switch to Hands Free

section from page!19.

If you connect a headset to the headset port on the PCS 542 your hands free conversation will be via

the headset and not through the phone’s speaker. You can configure your phone so that the ringing

tone will only be heard via your headset, please refer to the Headset Ringing section from page 33

for further details.

Your phone can be configured so that your calls can only be handled hands free, when using a

headset in most cases, and the handset will become inoperable. This may have already been

configured for you. Please refer to your System Administrator for further details.

PCS 542 User Manual

Introduction

PCS 542 User Manual Version 3.3/0714/1

Home Page

The default display on your telephone when idle will display your extension number, User Name,

Company Name and the current date and time.

Screen Saver Mode

Your PCS!542 may be configured so that the display will dim after your phone has been idle for a

certain amount of time. If this feature has been configured on your phone as soon as you use your

PCS!542 again the display will return to full brightness. Your PCS!542 may also be configured so that

a screen saver (blank screen) will appear either at a set time (usually during the night) or when your

phone has been idle for a certain amount of time. If this feature has been configured on your

phone as soon as you use your PCS!542 again the display will return to normal. Please refer to your

System Administrator for further information.

Alan Banks -3374!

SpliceCom Ltd!

Fri, 14 Mar 09:12

PCS 542 User Manual

Introduction

PCS 542 User Manual Version 3.3/0714/1

Control Buttons

The PCS 542 has many built features that can be accessed via either a single key press or via the

Quick-settings or Settings functions.

PCS 542 User Manual

Display

Alpha-Numeric

Keypad

Feature Keys

Do Not

Disturb

Select

Key

Message

Waiting &

DND

Indicator

Phone

Settings

Menu Navigation

Buttons

Quick

Settings

Conference

Key

Switch

Call Key

Hold

Transfer

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