Splicecom PCS 552 Manuel utilisateur

PCS 552

User Manual

March 2012

PCS 552 User Manual

Document No. 019

Version No. V3.2/0312/1

SpliceCom Ltd

The Hall Business Centre, Berry Lane

Chorleywood, Herts WD3 5EX

Tel: 01923 287700

Website: www.splicecom.com

PCS 552 User Manual

Contents

PCS 552 User Manual v3.2/0312/1 i

Contents

Introduction................................................................................................................................................... 1

About this manual................................................................................................................................................1

How your PCS 552 will operate ...........................................................................................................................1

Feature Highlights................................................................................................................................................4

The PCS range ...................................................................................................................................................... 6

Basic Call Handling ........................................................................................................................................ 7

Making a Call........................................................................................................................................................7

Answer a call ........................................................................................................................................................8

End a Call .............................................................................................................................................................. 9

Dial Ahead ............................................................................................................................................................9

Mute a call .......................................................................................................................................................... 10

Pause a call......................................................................................................................................................... 11

Place a call on hold ............................................................................................................................................ 11

Transfer a call...................................................................................................................................................... 11

Parking a call....................................................................................................................................................... 12

Conference Call.................................................................................................................................................. 14

Call Waiting......................................................................................................................................................... 15

Switch to Hands Free ......................................................................................................................................... 16

Changing the volume........................................................................................................................................ 16

Calls History ................................................................................................................................................. 18

View the contents of your Calls History ............................................................................................................ 18

Identifying the type of call................................................................................................................................. 18

Viewing the details of a call............................................................................................................................... 19

Missed Calls........................................................................................................................................................ 20

Redial a number................................................................................................................................................. 21

Ring back a caller ............................................................................................................................................... 21

Select an alternative number to dial ................................................................................................................. 21

Delete a call........................................................................................................................................................ 22

Contacts Directory ....................................................................................................................................... 23

View the Directory.............................................................................................................................................. 23

Make a call via the Directory ............................................................................................................................. 25

Transfer a call via the Directory ......................................................................................................................... 25

Alternative method to view the directory......................................................................................................... 26

Departments................................................................................................................................................ 28

Working as a member of a Department........................................................................................................... 28

Receiving a Department call.............................................................................................................................. 28

Make a call to a Department............................................................................................................................. 29

Transfer a call to a Department......................................................................................................................... 29

Calls History ........................................................................................................................................................ 30

User Settings ............................................................................................................................................... 31

Favourites (Speed Dials) .................................................................................................................................... 31

Telephone Numbers.......................................................................................................................................... 36

Defaults .............................................................................................................................................................. 37

Call Divert/Follow Me......................................................................................................................................... 40

Out of Office Message ...................................................................................................................................... 42

Group Log In ...................................................................................................................................................... 43

PCS 552 User Manual

Contents

ii PCS 552 User Manual V3.2/0312/1

Do Not Disturb ................................................................................................................................................... 44

Voicemail..................................................................................................................................................... 45

Receiving a message ......................................................................................................................................... 45

Listen to a message ........................................................................................................................................... 45

Message Handling ............................................................................................................................................. 46

Delete a message .............................................................................................................................................. 47

Ring back a caller ............................................................................................................................................... 47

Ring back the caller on an Alternative number................................................................................................ 47

Record a Greeting.............................................................................................................................................. 48

Using an Assistant telephone number ............................................................................................................. 49

Listen to a message while on a call .................................................................................................................. 49

Leave a message for a colleague ..................................................................................................................... 50

Transfer a call to a colleague’s voicemail ......................................................................................................... 50

Record a call ....................................................................................................................................................... 51

Record a Memo ................................................................................................................................................. 51

Voicemail for Departments................................................................................................................................ 52

PCS 552 Administration................................................................................................................................ 54

Hot Desking/Log In............................................................................................................................................ 54

Remote PSTN...................................................................................................................................................... 55

Phone Information............................................................................................................................................. 57

Partnering your PCS 552 with your PC or laptop............................................................................................... 58

Index............................................................................................................................................................ 59

PCS 552 User Manual

Introduction

PCS 552 User Manual v3.2/0312/1 1

Introduction

About this manual

This manual contains all that you need to know to operate your PCS 552 connected to a SpliceCom

maximiser system using version 3.2 software. This manual assumes that the PCS 552 telephone has been

connected and configured by your System Administrator, and is ready for use. If this is not the case please

refer to your System Administrator for further assistance.

How your PCS 552 will operate

Your User Account

You are a “User” of the SpliceCom maximiser telephone system and as such you have a User account on

the system. Your User name will be used to identify you as you make, receive and transfer calls. Each of

your colleagues will also have a User account and will be identified in the same way, by their User name.

A list of the Users of your telephone system can be viewed via the Directory as explained in the Contacts

Directory section from page 23.

As a User on the system you will be given an extension number, eg 2021, and possibly a DDI number, eg

01632 563862. So that when a colleague rings your extension number or an external contact rings your

DDI number these will be routed to your User account.

Your User account will store all of your User settings (as described in the User Settings section from page

31) so that when you login to another handset (as described in the Hot Desking/Log In section from page

54) these settings will be available to you and your calls will be routed to whichever phone you are logged

on to.

Logging On

In most implementations the PCS 552 will be your permanent desktop phone and such it will have been

automatically allocated to you by your System Administrator therefore there will be no need for you to log

in or log out. However, if you are a Hot Desk User, in other words a User who has been given the ability to

are rarely in the office and do not need a permanent telephone please refer to the Hot Desking/Log In

section from page 54 for further information.

Hands free Operation

Hands free operation of the PCS 552 enables you to have a telephone conversation via the phone’s

speakers. This is done by pressing the Speaker button rather than lifting the handset. You can switch

between hands free and handset during a call as described in the Switch to Hands Free section from

page 16.

If you connect a headset to the headset port on the PCS 552 your hands free conversation will be via the

headset and not through the phone’s speaker. You can configure your phone so that the ringing tone will

only be heard via your headset, please refer to the Headset Ringing section from page 39 for further

details.

Your phone can be configured so that your calls can only be handled hands free, when using a headset in

most cases, and the handset will become inoperable. This may have already been configured for you.

Please refer to your System Administrator for further details.

PCS 552 User Manual

Introduction

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Home Page

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Adrian Jones

Tue, 6 Mar

11:13

The default display on your telephone when idle will display your extension number,

User Name, and the current date and time. You can also determine what is displayed

on the screen when your handset is idle, please refer to the Defaults section from

page 37 for further details.

While using your phone you can return to your home page by pressing the context

sensistive key beside Home when it is displayed.

Screen Saver Mode

Your PCS 552 may be configured so that the context sensitive display will dim after your phone has been

idle for a certain amount of time. If this feature has been configured on your phone as soon as you use

your PCS 552 again the display will return to full brightness. Your PCS 552 may also be configured so that a

screen saver (blank screen) will appear either at a set time (usually during the night) or when your phone

has been idle for a certain amount of time. If this feature has been configured on your phone as soon as

you use your PCS 552 again the display will return to normal. Please refer to your System Administrator for

further information.

PCS 552 User Manual

Introduction

PCS 552 User Manual v3.2/0312/1 3

Control Buttons

The Mute button will enable you to turn on or off this facility. Please refer to the Mute a call

section from page 10 for further details.

The Volume Down button will enable you to reduce the headset or hands free or ringing

volume on your PCS 552. Please refer to the Changing the volume section from page 16

for further details.

The Volume Up button will enable you to increase the headset or hands free or ringing

volume on your PCS 552. Please refer to page 16 for further details.

The Speaker button will place your phone off-hook and enable you to use hands free

mode. Please refer to the Changing the volume section from page 16 for further details.

The Recall button is used place a call on hold. Please refer to the Place a call on hold

section from page 11 for further details.

The Messages button will enable you to view your Calls History & voicemail messages.

Please refer to the Calls History section from page 18 and Voicemail section from page 45

for further details.

PCS 552 User Manual

Introduction

4 PCS 552 User Manual V3.2/0312/1

The Contacts button is used to search for an entry on the system database and dial a

number stored for the relevant contact. Please refer to the Contacts Directory section from

page 23 for further details.

The Favourites button can be used to access your Park slots and speed dials. Please refer to

the Parking a call section from page 12 and the Favourites (Speed Dials) section from page

31 for further details.

The Page Up button can be used to search within the Calls History, Contacts and Favourite

pages.

The Page Down button can be used to search within the Calls History, Contacts and

Favourite pages.

The SpliceCom LED will flash if you have Do Not Disturb set and/or you have received a new

voicemail message.

Your phone off hook

When your phone is off hook, ie when you lift the handset or press the Speaker button, the context

sensitive key beside Hang Up will enable you to cancel a call you are starting to make. If your phone is off

hook because you have lifted your handset, when you press this key Call Status will be displayed to enable

you to pick up a call or dial one of your speed dials. (For further information on these facilities please refer

to the Parking a call section from page 12 and the Favourites (Speed Dials) section from page 31 for further

details.) Alternatively, replace your handset. If your phone is off hook because you have pressed the

Speaker button or are using hands free, when you press this key your home page will be displayed.

Feature Highlights

Access to the System Database

Your PCS 552 gives you access to a database of information stored on your maximiser system that provides

directories of telephone numbers (internal and external) to help you to quickly and easily make and

transfer calls.

Dial Ahead

The Dial Ahead facility allows you to enter a number on the keypad before actually dialling the number.

This is useful if you have, for example, a long international number to enter. If you enter an internal

number, Dial Ahead will check the status of the colleague’s extension; whether the User is free, busy or

has do not disturb set. You can then choose to ring your colleague, leave a voicemail message (if

enabled) or ring back later.

Parking a Call

All calls received can be put on hold and the call remains in your control. However another way to place a

call on hold is to park the call into a system area that allows your colleagues to easily pick up the call when

they are ready and in the meantime you are able to continue with other calls.

Favourites

As well as access to a directory of telephone numbers stored on the telephone system’s database you can

also have your own list of “favourite” numbers that you regularly call or transfer calls to. Your Favourites

PCS 552 User Manual

Introduction

PCS 552 User Manual v3.2/0312/1 5

will also act as Busy Lamp Fields indicating when internal extensions are engaged or receiving calls and

allow you to pick up a call ringing on a colleague’s extension.

Call Recording

Your PCS 552 gives you the ability to manually instigate personal call recording allowing you to record your

calls as and when required. Each call recording can be saved as a voicemail message and therefore easily

accessed or saved in a centralised file. Please note that feature is controlled by your system administrator;

please contact your system administrator for further details.

Voicemail

The SpliceCom maximiser system provides standard voicemail functionality allowing your callers to leave a

message and your PCS 552 allows you to easily manage these messages. Please note that feature is

controlled by your system administrator; please contact your system administrator for further details.

Viewing Notes during a call

During the process of a call you can view notes related to that call or to the contact the call was made to or

received from. The note might have been added when the call was originally received by, for example,

the receptionist before transferring the call to you and may give details of the nature of the call helping

you to deal with the call proficiently. If the call is received from or made to an external number stored on

the central database you can view the notes previously saved with this contact.

Hot Desking

If you share your PCS 552 with other colleagues you can log in using your own extension number and

access code so that you can use your own settings and be identified with your name when you make and

receive calls.

SpliceCom LED

The SpliceCom LED will flash if you have Do Not Disturb set and/or you have received a new voicemail

message.

PCS 552 User Manual

Introduction

6 PCS 552 User Manual V3.2/0312/1

The PCS range

To further enhance maximiser's advanced capabilities SpliceCom

offer a wide range of Proactive Communication Stations (PCS), to

deliver the ultimate in desktop productivity. Designed to

complement other market leading and stylish, high-end IT

equipment on the desktop, SpliceCom's PCS 560 & PCS 570G IP

Phones combine, looks intelligence and desirability in equal

measure. The world's slimmest desktop IP Phones provide easy

access to the wide range of benefits delivered by maximiser -

SpliceCom's innovative and award-winning portfolio of IP-

PBX/Unified Communication/Business Telephony platforms. The top of the range PCS 580G is the latest

version of the world’s first “keyless” IP Phone, featuring a wide-screen, full-colour, LCD touch display, to

provide context sensitive displays, information & web based content. The

IP 530 is SpliceCom's entry-level IP Phone, designed to work with maximiser

to address everyday business telephony needs. The PCS 520 is a display

phone with pre-configured system access keys, desktop paging and

combined Do No Disturb/Message Waiting LED, with the entry-level PCS 505

completing the range.

Supplied as standard with every maximiser system, the PCS 60 and PCS 50

Phone Partner applications deliver similar benefits to the PCS 580G desktop

station for those who choose to use PCS 570, PCS 560, PCS 570G, PCS 100,

PCS 520, PCS 505 or traditional analogue telephones. The PCS 60 and PCS 50

applications can be run on Windows and Mac OS X (PCS 60), or Linux (PCS

50) desktop or laptop PCs and can also be utilised as IP Softphones.

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