SMART Board SBID-MX265 Mode d’emploi

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SMARTBoard MX series

interactive displays

INSTALLATION AND MAINTENANCE

SBID-MX265 |SBID-MX275 |SBID-MX286

smarttech.com/kb/171257

Learn more

This guide and other resources for SMARTBoardMX series interactive

displays are available in the Support section of the SMARTwebsite

(smarttech.com/support). Scan this QRcode to view these resources on your

mobile device.

Trademark notice

SMARTBoard, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMARTTechnologiesULC in the U.S. and/or other

countries. All third-party product and company names may be trademarks of their respective owners.

translated into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change

without notice and does not represent a commitment on the part of SMART.

This product and/or use thereof is covered by one or more of the following U.S. patents:

www.smarttech.com/patents

10/2018

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Important information

IMPORTANT

There are critical software updates for the display that you need to install to ensure the display is

fully functional and provides the best experience. Connect the display and iQ appliance to a

wired or wireless network with Internet access to automatically download and apply these

updates as well as future updates.

WARNING

lFailure to follow the installation instructions shipped with the display could result in injury

and product damage which may not be covered by the warranty.

lDo not open or disassemble the display. You risk electrical shock from the high voltage

inside the casing. Opening the casing also voids the warranty.

lDo not stand (or allow children to stand) on a chair to touch the surface of the display. Rather,

mount the product at the appropriate height.

lTo reduce the risk of fire or electric shock, do not expose the display to rain or moisture.

lIf the display requires replacement parts, make sure the service technician uses

replacement parts specified by SMARTTechnologies or parts with the same characteristics

as the original.

lEnsure that any cables that cross the floor to the display are properly bundled and marked

to avoid a trip hazard.

lDo not insert objects inside the cabinet ventilation holes, because they could touch

dangerous voltage points and cause electric shock, fire or product damage which may not

be covered by the warranty.

lDo not place heavy objects on the power cable. Damage to the cable could cause shock,

fire or product damage which may not be covered by the warranty.

lUseonly extension cords and outlets that can fully accommodate the display’s polarized

plug.

lUse the power cable provided with the display. If a power cable is not supplied, contact

your supplier. Use only power cables that match the AC voltage of the power outlet and that

comply with your country’s safety standards.

IMPORTANT INFORMATION

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lIf the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass

fragments with care when disposing of them.

lDo not move or mount the display by connecting rope or wire to its handles. The display is

heavy, and failure of the rope, wire or handle could lead to injury.

lUse only VESA®-approved mounts if using a mount other than the one supplied with the

display..

lDisconnect all of the display’s power cables from the wall outlet and seek assistance from

qualified service personnel if any of the following occur:

oThe power cable or plug is damaged

oLiquid is spilled into the display

oObjects fall into the display

oThe display is dropped

oStructural damage, such as cracking, occurs

oThe display behaves unexpectedly when you follow operating instructions

lBefore inserting or removing the iQ appliance from the display, turn off the display using the

switch at the back of the display. See Open Pluggable Slot computer (OPS) disclaimer for

more information.

CAUTION

lTurn off the display before cleaning its screen. Otherwise, you may scramble the desktop

icons or inadvertently activate applications when you wipe the screen.

lAvoid setting up and using the display in an area with excessive levels of dust, humidity and

smoke.

lMake sure an electrical socket is near the display and remains easily accessible during use.

lThe display should be used only with European TN and TT power distribution systems.

It is not suitable for older, IT-type power distribution systems found in some European

countries. This system (IT-type) is widely used isolated from earth, in some installations in

France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral

not distributed, at 230V line-to-line.

Contact qualified personnel if you’re uncertain of the type of power system available where

you’re installing the display.

IMPORTANT INFORMATION

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lThe accessory slot’s maximum available power is 60 W. The slot is not a limited power

source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy

the fire enclosure requirements of IEC60950-1.

lYou must connect the USB cable that came with the display to a computer that has a USB

compliant interface and that bears the USB logo. In addition, the USB source computer must

be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL Mark(s) for

CSA/UL 60950. This is for operating safety and to avoid damage to the display.

IMPORTANT

lThe following are the normal operating requirements for the display, including AM module

and speakers:

Model Power requirements

SBID-MX265 100V to 240V AC, 50 Hz to 60 Hz, 115 W max

SBID-MX275 100V to 240V AC, 50 Hz to 60 Hz, 224 W max

SBID-MX286 100V to 240V AC, 50 Hz to 60 Hz, 265 W max

lFor additional requirements and other information, refer to the display’s specifications (see

More information on page8).

Federal Communication Commission

interference statement

This device complies with Part 15 of the FCC Rules.Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. this device must accept any interference received,including interference that may cause undesired operation.

NOTE

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the

FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is

operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not

installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be

required to correct the interference at his own expense.

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s

authority to operate this equipment.

IMPORTANT INFORMATION

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Radiation exposure statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should

be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This

transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

Innovation, Science and Economic Development

Canada statement

This device complies with RSS-247 of the Innovation, Science and Economic Development Canada Rules. Operation is subject

to the following two conditions:

1. This device may not cause harmful interference, and

2. this device must accept any interference received,including interference that may cause undesired operation.

Radiation exposure statement

This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should

be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This

transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

Cet appareil est conforme à la norme ISEDCNR-247 pour les appareils radio agréés. Son fonctionnement est soumis aux deux

conditions suivantes:

1. le dispositif ne doit pas produire de brouillage préjudiciable,et

2. ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement

indésirable.

Déclaration d’exposition aux radiations

Cet équipement est conforme aux limites d’exposition aux rayonnements ISED établies pour un environnement non contrôlé.

Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre

corps. Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur.

EU declaration of conformity: AM40

Hereby, SMART Technologies ULC declares that the radio equipment type OPS, AM40 is in compliance with Directive

2014/53/EU.

The fulltext of the EU declaration of conformity is available at the following internet address: smarttech.com/compliance

The frequency band and the maximum transmitted power in EU are listed below:

Transmitting Band (MHz) Maximum Transmit Power EIRP (dBm)

2400–2483.5 19

5150–5350 16

5470–5725 16

Restrictions in

AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT/NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR. 5150MHz-

5350MHz is for indoor use only.

IMPORTANT INFORMATION

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CAUTION: EXPOSURE TO RADIO FREQUENCY RADIATION

This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This equipment should

be installed and operated with minimum distance 20 cm between the radiator and your body.

vii smarttech.com/kb/171257

Contents

Important information i

Federal Communication Commission interference statement iii

Innovation, Science and Economic Development Canada statement iv

EU declaration of conformity: AM40 iv

Chapter 1: Welcome 1

About this guide 1

Identifying your specific model 2

Features 2

Components 3

Accessories 6

More information 8

Chapter 2: Installing the display 9

Moving the display to the installation site 9

Installing the display on a wall 12

Installing the display on a stand 18

Chapter 3: Connecting power, cables and devices 19

Connecting the iQ appliance 20

Connecting power 20

Connecting to a network 20

Connecting cables for room computers, guestlaptops and other input sources 21

Connecting external speakers 23

Connecting room control systems 24

Connector reference 25

Chapter 4: Configuring the network 29

Chapter 5: Turning on the display for the first time 31

Chapter 6: Orienting the display 33

Orienting the display 33

Chapter 7: Maintaining the display 35

Checking the display installation 35

Cleaning the screen 36

Cleaning the touch sensors 36

Maintaining ventilation 37

Preventing condensation 37

CONTENTS

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Replacing the pens 37

Turning the display off and back on 38

Resetting the display 38

Removing and transporting the display 38

Updating iQ system software 39

Updating the display’s firmware 40

Chapter 8: Troubleshooting 43

Resolving general issues 44

Resolving issues with power 44

Resolving issues with image or video quality 45

Resolving issues with audio 47

Resolving issues with touch and digital ink 48

Resolving issues with remote management 49

Resolving issues with the iQ experience 49

Resolving issues with software 50

Referring to the SMART knowledge base for additional troubleshooting information 50

Contacting your reseller for additional support 50

Updating the display’s firmware 50

Updating iQ system software 52

Appendix A: Adjusting iQ settings 55

Network settings 55

Personalization 56

Application settings 56

System settings 57

Appendix B: Adjusting display settings 61

Exiting the display’s settings 61

Network 61

Screen lock 62

Advanced 63

Update 64

Recovery 64

About 65

Appendix C: Remotely managing the display 67

Configuring the computer’s serial interface settings 68

Power states 68

Commands and responses 69

Commands 72

Appendix D: Identifying the display 75

Appendix E: Supported resolutions 77

HDMI1 in, HDMI 2 in and HDMI 3 in 77

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