
7
DO NOT USE abrasive or chemical cleaners to clean flushometers as they may dull the luster and attack the chrome or special decorative finishes. Use
ONLY mild soap and water, then wipe dry with clean cloth or towel. DO NOT spray cleaner directly onto the flushometer; instead, spray into a clean cloth
and then wipe down the flushometer. While cleaning the bathroom tile, the flushometer should be protected from any splattering of cleaner. Acids and
cleaning fluids can discolor or remove chrome plating.
RANGE ADJUSTMENT (ADJUST ONLY IF NECESSARY)
CARE AND CLEANING
TROUBLESHOOTING GUIDE
LAWS AND REGULATIONS PROHIBIT THE USE OF HIGHER
FLUSHING VOLUMES THAN LISTED ON FIXTURE OR
FLUSHOMETER.
!!! IMPORTANT !!!
NOTE: For -BT models
only, to automatically
check battery strength,
troubleshoot, diagnose and
report flushometer issues
with a wireless device, use
the Sloan Connect APP. The
APP is available free-of-
charge at the Apple iPhone
APP store for iOS devices
or the Google Play APP
store for Android devices.
For more information about
the APP and its capabilities
please visit www.sloan.com.
The Sloan SOLIS®has a factory set sensing range:
Water Closet Models - 22” to 42” (559 mm to 1067 mm)
Urinal Models - 15” to 30” (381 mm to 762 mm)
The factory setting should be satisfactory for most installations.
NOTE: Water DOES NOT have to be turned off to adjust range.
RANGE ADJUSTMENT PROCEDURE
For the first ten (10) minutes of operation, a visible light flashes in the sensing Window
of the Sloan SOLIS®flushometer when a user is detected. This visible light feature can
be reactivated after ten (10) minutes by opening and closing the battery compartment
door. Check the range by stepping toward the unit until the light flashes, indicating the
sensor’s maximum detection limit.
Always Determine the Sensing Range with Metal Cover and Lens Window On
Top of the Unit.
To recalibrate the sensor, touch and hold the override button for 30 seconds, once the
Blue LED blinks every second, and release. Stand at desired distance, LED should blink
once every 2 seconds for 30 seconds). The setting mode will run for one (1) minute.
1. Sensor Flashes Continuously Only When User Steps Within Range.
A. Unit in Start-Up mode; no problem. This feature is active for the first ten
(10) minutes of operation.
2. Valve Does Not Flush; Sensor Not Picking Up User.
A. Range too short; increase the range.
3. Valve Does Not Flush; Sensor Picking Up Opposite Wall or Surface, or
Only Flushes When Someone Walks By. Light Flashes Continuously for
First 10 Minutes Even with No One in Front of the Sensor.
A. Range too long; shorten range.
4. Valve Does Not Flush Even After Adjustment.
A. Range Adjustment Potentiometer set at full “max” or full “min” setting. Re-
adjust Potentiometer away from full “max” or “min” setting.
B. Batteries completely used up; replace batteries.
C. Problem with Electronic Sensor Module; replace Electronic Sensor Module.
Try swapping module with working unit to test module function.
D. Are there audible clicks from the solenoid?
NO: check for solenoid plugged into module; possibly solenoid stuck in
closed position, replace solenoid.
YES: check solenoid for over-tightening, check to make sure locking ring
was secured properly.
E. Module is working, and solenoid clicking, loosen and re-tighten locking ring;
check diaphragm for perforations in diaphragm disc; replace.
5. Unit Flashes 4 Quick Times When User Steps Within Range.
A. Batteries low; replace batteries.
6. Valve Does Not Shut Off.
A. Bypass Orifice in Diaphragm is clogged with dirt or debris, or Bypass
is clogged by an invisible gelatinous film due to “over-treated” water.
Remove flex tube diaphragm and wash under running water or
replace.
NOTE: SIZE OF ORIFICE IN THE BYPASS IS OF UTMOST
IMPORTANCE FOR THE PROPER METERING OF WATER BY THE
VALVE. DO NOT ENLARGE OR DAMAGE THIS ORIFICE. REPLACE
FLEX TUBE DIAPHRAGM IF CLEANING DOES NOT CORRECT THE
PROBLEM.
B. Dirt or debris fouling stem or flex tube diaphragm. Remove flex tube
diaphragm and wash under running water or replace.
C. O-ring on stem of flex tube diaphragm is damaged or worn. Replace
O-ring if necessary EBV-83 O-Ring 1/8 X 1/4 X 1/16 (5325056).
D. Problem with electronic sensor module; replace sensor module. Try
swapping module with working unit to test module function
E. Are there audible clicks from the solenoid?
NO, possibly solenoid stuck open position, replace solenoid.
YES, check solenoid properly screwed into inside cover, check to
make sure locking ring was secured properly.
F. If module is working, and solenoid clicking, check diaphragm for
perforations in diaphragm disc; replace.
7. Not Enough Water to Fixture.
A. Wrong flush volume regulator installed in flex tube diaphragm kit.
Install the correct Regulator.
B. Wrong SOLIS®model installed; i.e., 1.0 gpf urinal installed on 3.5
gpf closet fixture. Replace with proper Sloan SOLIS®model.
C. Enlarged by-pass in diaphragm. Replace flex tube diaphragm.
D. Control Stop not adjusted properly. Readjust control stop.
E. Inadequate volume or pressure at supply. Increase water pressure or
supply (flow) to valve. Consult factory for assistance.
8. Too Much Water to Fixture.
A. Wrong flush volume regulator installed in flex tube diaphragm Kit.
Install the correct regulator.
B. Control Stop not adjusted properly. Readjust Control Stop.
C. Wrong Sloan SOLIS®model installed; i.e., 3.5 gpf Model installed
on 1.0 or 1.5 gal. Urinal fixture. Replace with proper Sloan SOLIS®
model.
D. Dirt in Diaphragm Bypass. Clean under running water or replace Flex
Tube Diaphragm.
NOTE: Troubleshooting also applies to the Sloan SOLIS Urinals.
WHEN SERVICING SOLENOID, ROTATING LOCKING RING,
SERVICING DIAPHRAGM, SERVICING VACUUM BREAKER OR
SPUD, TURN OFF WATER SUPPLY AT STOP.
!!! IMPORTANT !!!
-SMT models require SC Argus Portal equipment and subscription. Please contact your SC Argus Pro Sales Representative or Sloan
Technical Support. For Troubleshooting and Replacement of SOLIS -SMT units, please consult the SOLIS Repair Parts & Maintenance Guide.
MORE FREQUENT ROUTINE MAINTENANCE MAY BE
REQUIRED OF THE FLUSHOMETER DUE TO THE CHEMICAL
PROPERTIES OF RECLAIMED WATER.
!!! IMPORTANT !!!