SHORE TEL 210 Manuel utilisateur

ShoreTel 210 IP Phone User Guide

Document and Software Copyrights

rights reserved.

Printed in the United States of America. Contents of this publication may

not be reproduced or transmitted in any form or by any means, electronic or

mechanical, for any purpose, without prior written authorization of

ShoreTel, Inc. ShoreTel, Inc. reserves the right to make changes without

notice to the specifications and materials contained herein and shall not be

responsible for any damage (including consequential) caused by reliance on

the materials presented, including, but not limited to typographical,

arithmetic or listing errors.

Trademarks

ShoreTel, ShoreCare, ShoreGear, ShoreWare and ControlPoint are registered

trademarks of ShoreTel, Inc. in the United Sates and/or other countries. The

ShoreTel logo and ShorePhone are trademarks of ShoreTel, Inc. in the United

States and/or other countries. All other copyrights and trademarks herein

are the property of their respective owners.

Patents

This product is covered by one or more of the following patents: United

States patent 6,996,059, United States patent 7,003,091, United States

patent 7,167,486, United States patent 7,356,129, Canadian patent

2,316,558, United States patent 7,379,540, United States patent

7,386,114, United States patent 7,450,574 and United States patent

7,450,703. The product is also covered by other pending patent

Version Information

PN 850-1038-03

ShoreTel 210 IP Phone User Guide

Date: February 15, 2010

Company Information

ShoreTel, Inc.

960 Stewart Drive

Sunnyvale, California 94085

Telephone: (408) 331-3300 . Fax: (408) 331-3333

www.shoretel.com.

Contents

GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

PHONE OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Placing Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Making a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Leaving a Message and Message Options. . . . . . . . . . . . . . . . . . . . 7

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Answering Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Picking Up the Night Bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Interacting with Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Muting a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Placing a Call On or Off Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Parking and Unparking Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Silently Monitoring / Barging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Changing Call Handling Mode and Forwarding . . . . . . . . . . . . . . . 10

Changing Extension Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Toggling the Hunt Group Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

VOICE MAIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Logging Into the Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Logging In from Another Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Logging In from an External Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Sending Messages from Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . 13

TROUBLESHOOTING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Viewing Phone Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Rebooting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

QUICK REFERENCE OF COMMON TASKS . . . . . . . . . . . . . . . . . . . . . . . . . . 19

GETTING STARTED

Welcome to your ShoreTel™ IP phone!

Logging In

If you are using your phone for the first time, the phone's display will show

date and time. If no time server is specified, the phone displays “ShoreTel.” In

either case, you can place calls but not receive them. You need to log in and

assign this phone as your permanent extension. To log in:

Step 1 Press .

Step 2 Dial the extension number assigned to you by your

administrator.

Step 3 If your administrator assigned you a password, enter it now

(otherwise enter a default password of 1234), and press .

Handset with

FInger Rest LCD Display

2 x 24 characters Indicator LED

Flashing light

alerts the user to

incoming calls and

unheard voice

messages.

Function Keys

Perform core

telephony functions.

Microphone

Audio Control Keys

Volume button controls

handset, speaker, and

ring volume. Mute and

Speakerkeysilluminated

when functions are

active.

Speaker

Delivers high

quality wideband

sound.

Dial Pad

Vinyl overlay

imprintedwith

international

symbols

Function Keys

overlay

Voice Mai l

Step 4 Enter a new password followed by . Check with your

system administrator for password length. Repeat to confirm

password.

Step 5 Speak your name and press , then press one of the

following options:

Review

Rerecord

Delete

Cancel

Step 6 Press for voice mail options.

Step 7 Press to re-assign the extension, then press .

You are now logged in. Your phone can receive calls, and you can check for

new messages

Your extension number now appears on the display, alternating with the time

and date. You can log in to any ShoreTel IP phone on your network to change

your extension assignment to that phone. See “Changing Extension

Assignment” on page 11 for more information.

PHONE OPERATION

Placing Calls

To place an internal call, pick up the handset, or press and dial the

extension. To place an external call, dial the trunk access code, then the phone

number.

To end a call, hang up the handset, or press .

Using the Speakerphone

You can interact with calls handsfree by using the speakerphone.

•To use the speakerphone, press . The LED in the button lights

green.

•To return to handset mode, press again.

If you know you will only use a speakerphone, handsfree mode makes

operation smoothest by eliminating the internal dial tone when the handset is

off hook. To enable handsfree mode, use Personal Call Manager or Web

Access.

Making a Conference Call

To conference a party into a connected call:

Step 1 Press . The call is put on hold. (Press if you

want to cancel the conference.)

Step 2 Dial the extension of the party you would like to conference

and consult with the recipient.

Step 3 Press again. The three-way call is established.

To disconnect the party you added, press again.

With the appropriate permissions from your administrator, you can then use

the Personal Call Manager software to conference up to six parties in a single

call.

Leaving a Message and Message Options

When the recipient of your call does not answer and has not opted to

automatically forward calls, you may leave a message when prompted and

hang up, or use one of the following options while listening to the mailbox

greeting:

Bypass greeting and leave a message, then hang up to send it.

Confe renc e

Hold

Confe renc e

Transfer to assistant.

Forward to recipient’s FindMe destination (an optional number where

calls can be forwarded) — if enabled; otherwise you will be prompted to

record a message.

Transfer to auto-attendant.

After message recording, select from one of the following options:

Message Options, then:

Send message

Cancel

Review

Rerecord

Mark / unmark urgent

Transfer to auto-attendant

Transfer to assistant

Rerecord

Send message, transfer to assistant

Send message, forward to recipient’s FindMe destination, if enabled

Send message, transfer to auto-attendant

NOTE Hanging up sends the message.

Paging

If your phone and other phones at your site are configured for paging, you can

speak a message that will be heard on a connected speaker, usually overhead.

If you have access to the paging function, dial the number given to you by

your administrator and wait for the confirmation tone, and then begin

speaking. Hang up when you are finished.

If you hear an error tone when you try to page, paging may not be configured

at your site or you may not have the necessary permissions. Contact your

administrator.

Answering Calls

Ring tones and the flashing red LED light in the top right corner of your

phone identify an incoming call on your phone.

If the information is available, the caller’s name and number appear on your

display.

To answer the call, lift the handset or press .

Adjusting the Ring and Listening Volume

Pressing and on the Volume button adjusts:

•The volume of your phone’s ring while the handset is on hook and the

speakerphone is off. By pressing repeatedly, you can turn the ringer

volume off.

•The listening volume while the handset is off hook, or the speakerphone

is on.

Answering Call Waiting

With the appropriate permissions (set by your administrator), you can receive

up to 16 incoming calls at once by repeatedly pressing . You can then

narrow the number of incoming calls you want to receive using Personal Call

Manager.

If you receive an incoming call while you are on another line, you’ll hear a

beep on the call. To answer the incoming call and put the current call on hold,

press . Repeat to return to the previous call or to move to the next

incoming call.

Picking Up the Night Bell

A night bell, when activated by your administrator, allows calls to route to an

extension that will ring on an overhead speaker. This feature can be

convenient for off-hours when a caller needs to speak with anyone at a site.

If you have access to the night bell function (set by your administrator), dial

to answer the call at your site.

If you hear an error tone when you try to pick up the night bell, the night bell

may not be configured at your site or you may not have the necessary

permissions. Contact your administrator.

Interacting with Calls

Muting a Call

To mute a call so the caller doesn’t hear you, press . The LED on the

Mute button lights red when mute is active.

Hold

Placing a Call On or Off Hold

To place a call on or off hold, press .

If you have more than one call on hold, you'll hear a dial tone. At this time,

you an press again to make the next call in the stack active. If you have

multiple calls on hold, continue pressing to locate the call you want.

Transferring a Call

To transfer a call from your extension to another extension or outside number,

press , then dial the number and hang up; or to cancel the transfer and

take the call off hold, Press again.

Parking and Unparking Calls

With the appropriate permissions (set by your administrator), you can park a

connected call on another extension by doing the following:

Step 1 Press . The call is put on hold.

Step 2 Dial followed by the extension number to park

the call.

To unpark the call from a different location:

Dial followed by the extension number.

Silently Monitoring / Barging In

With the appropriate permissions (set by your administrator for both your

phone and the target phone), you can listen to a call without being heard, or

join a call as a fully conferenced participant (“barge in”).

•To silently monitor a call, dial , then the extension on which

the call is active.

•To barge in on a call, dial , then the extension on which the

call is active.

Changing Call Handling Mode and Forwarding

NOTE Use Personal Call Manager or Web Access to configure the modes with

different call forwarding destinations and personal greetings.

You can set one of five distinct call handling modes for your extension,

including four “Do Not Disturb” options to forward incoming calls or send

them to voice mail. You can record personal greetings, which are linked to the

active call handling mode.

Hold

Transfe r

Hold

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