Segway MAX Manuel utilisateur

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Maintenance Manual of Model MAX

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Contents 
Product Introduction.......................................................................................................................... 4 
1 Max series.................................................................................................................................错误!未定义书签。 
2 Parts Identification ................................................................................................................................................ 5 
3 Function ....................................................................................................................................................................... 5 
3.1 Display introduction ........................................................................................................................................... 5 
3.2 Transportation mode ......................................................................................................................................... 6 
3.3 Learning to ride .................................................................................................................................................... 7 
Battery and charging............................................................................................................................. 8 
1 Battery parameter ....................................................................................................................................................... 8 
2 Charging ......................................................................................................................................................................... 8 
3 Charging precaution................................................................................................................................................... 8 
Maintenance........................................................................................................................................... 9 
1 Tool and torque value list......................................................................................................................................... 9 
2 Regular check list.......................................................................................................................................................10 
3 Replacement of common parts............................................................................................................................10 
4 Failure Diagnosis........................................................................................................................................................10 

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3.5 Firmware Update .......................................................................................................................................................10

4. Safety issues ...................................................................................................................................... 11

4.1 Safety on riding....................................................................................................................................................11

4.2 Storage and Operating Temperature................................................................................................................... 9

4.3 Design Requirement.................................................................................................................................................13

4.4 Safety on battery .................................................................................................................................................14

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1. Product Introduction

1.1 Specification of MAX 2.0

Product name

Max

Max. Speed Limit (Configurable

by FW)

25km/h

Net weight(±0.5kg)

20kg

Full charge trip

60km

Battery capacity

36V 551Wh Lithium Battery

Gradeability

14% (Approx. 8°), (Test under 75kgs, approx.12km.h)

Charging time

Approx.6h (Built-in 2.9A charger)/Approx.4h (External 5A charger)

Charging temperature Range

Available (0-40℃)；Recommended (10-35℃)

Battery type

Non-Swappable battery

IP rating

Vehicle IPX4, Battery Pack IPX7, Controller IPX5, Built-in charger IPX7

Motor nominal power

350W

Driven mode

Rear-wheel drive

Tire

Rubber Tire + Anti-puncturing Layer

Vehicle cable design

Exposed cable

Front wheel brake

Drum brake

Rear wheel brake

Electronic brake

Front fork type

Rigid front fork

Connection mode between

battery compartment cover and

vehicle frame

Disconnect-type

Battery compartment cover lock

NONE

Front light

E-mark LED

Tail light

LED tail light (without reflector)

Kickstand

Single side kickstand

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1.2 Parts Identification

Remark：Related parts can be purchased, please contact customer support service.

1.3 Function

1.3.1 Display introduction

Detailed explanation of different icons on the display

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The detailed explanations of these icons are shown below:

Icon Type

Icon Display

Display Description

LED Display Enabled

When the Speed Display is enabled, the number will indicate the speed.

When the Battery Capacity Display is enabled, the number will indicate the battery capacity.

When the Error Type Display is enabled, the number will indicate the error code

LED Display Off

Turn off the Nixie Tube Display

Mode Icon Display

Enabled S

Enabled D

Enabled ECO

Sport mode is enabled, the S Display will be turned on.

Distance mode is enabled, the D Display will be turned on.

Economical mode is enabled, the ECO Display will be turned on.

Mode Icon Display

Walking assistance mode: Long pressed the throttle when the scooter is stationery; If the Mode

Icon Display is enabled in walking assistance mode, it will be turned on.

Mode Icon Display

Off

The Speed Mode Display will be turned off

Temperature Alarm

Display

It will be turned on only if the battery temperature is too high or too low;

It will be turned off

Error Icon Display

Enabled

It will be turned on only if an error occurs and the nixie tube displays an error;

Error Icon Display Off

It will be turned off

There are 3 modes:

S = Sport Mode. It can accelerate fast, has the fastest speed mode, but the scooter range will be low.

D = Distance. Comparing to the Sport Mode, the Distance Mode accelerates slowly. It is the medium speed.

ECO = Economic mode. Among all 3 modes, this one uses the lowest power of the battery which means it

accelerates slowly, but the scooter range can be higher comparing to other modes.

* You can switch the modes by double clicking the power button on the display.

* When you ride on the scooter, the display will have some icons lightened on the it.

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1.3.2 Transportation mode

After unpack and take out the kick scooter,

1) There is a transportation mode that designed to keep healthy battery during long time

transportation to avoid over-discharge.

2) Turn on the Transportation Mode: it is operated by the IOT App ;

3) Turn off the Transportation Mode: Plug the charger, charging longer than 3 seconds to turn on the

scooter, and transportation mode is turned off. Your Scooter is in working mode.

4) Scooters need to be in transportation mode during long term storage.

1.3.3 Learning to ride

1. Wear an approved helmet and other protective gear to minimize any possible injury; and stand on the

footrest with one foot and push off with another foot to start riding.

2. With an initial speed no lower than 2.5mph and press the throttle to start the scooter, sport mode with

maximum speed of 15.5mph, and it also can be customized for local customer’s actual speed

requirement. To turn, shift your body weight and turn the handle slightly.

3. Press the throttle on the right hand to speed up when you are balanced, and slow down by releasing

the throttle. The electrical brake is integrated in the mechanical brake handlbar, when press the brake,

the drum brake of fore wheel and electrical brake of rear wheel will activate together, and the rear light

flash continuously.

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2. Battery and charging

2.1 Battery parameter

Item

parameter

Rated voltage

36V

Maximum charging pressure

42V

Rated capacity

15300mAh/551Wh

Cycle times

500times, remaining

capacity>70%

2.2 Charging

Your scooter is fully charged with the LED on the charger changes from red (charging) to green (trickle green),

it will take 4 hours for charging fully. When charging, the screen on the battery will display different color;

when not charging, press the button for 2 seconds to display remaining power. And the display will show the

battery level when charging.

2.3 Charging precaution

1) Lithium Battery Product needs to charge regularly. Use the charger for Model Max to charge

the scooter when the power level is low.

2) Fully charge the scooter and reset the scooter to transportation mode before keep in store house longer

than one week. Recharge when battery level is low. Over Discharge will bring the unrecoverable damage

to your battery.

3) Do not leave scooter charger or single battery without your awareness.

4) Recommended Recharge Frequency as following if stored in the recommended Temperature Range.

Aged battery requires recharge more frequently, shorter time period for older battery.

Transportation Mode

Scooter or the Battery

Recharge

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(Spare Part)

Transportation Mode is enabled before leaving Factory

A new Scooter shipped out

from NB factory

Within 150 days from delivery

(after Leaving NB factory)

Customer enable the Transportation Mode

A fully charged Scooter,

with the brand-new or like

brand-new battery

Within 150 days after fully

charged.

Customer enable the Transportation Mode

A fully charged Scooter,

used(aged) battery

Within 120 days after fully

charged. Various depending on

the battery age

Customer doesn’t enable the Transportation Mode

A new or like-new, fully

charged Scooter

Within 45 days after fully charged

Customer doesn’t enable the Transportation Mode

A used(aged) but fully

charged Scooter

Within 30 days after fully charged,

various depending on the battery

age

N/A

Brand New Standalone

Battery

Within 150 days after fully

charged

N/A

Used standalone battery

Within 90 days, various

depending on the battery age.

2.4 Storage and Operating Temperature

Recommended temperatures are shown below:

Range

Ambient Temperature

Operating Temperature

14 - 104 ˚F(-10℃~40℃)

Storage Temperature

-4 - 122˚F (-20℃~50℃)

3. Maintenance

3.1 Tool and torque value list

Item

Description

Item

Description

PH1-L

wrench head 8#

PH2-S

wrench head11#

S2.5-S

wrench head14#

S3-S

wrench head15#

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S5-L

wrench head18#

T10hollow-S

wrench head26#

T15hollow-L

Wrench lever_25N.M

T20hollow-S

Wrench lever_100N.M

T25hollow-S

Valve tools_1

T30hollow-S

Valve tools_2

T45hollow-S

Valve tools_3

3.2 Regular check list

You can download the full checklist in our customer support system here.

3.3 Replacement of common parts

List of Max SOP

NO.

Name of SOP

NO.

Name of SOP

SOP of Display Incompletely

SOP of Replacing Rear Wheel

SOP of the Throttle cannot Rebound

SOP of Replacing Rear Fender Assembly

SOP of Shaking on Front/Rear Wheel

SOP of Solving Shaking in Riding

SOP of Replacing Battery

SOP of Replacing Controller

SOP of Replacing Built-in Charger

SOP of Front Tube Shaking in Riding

SOP of Replacing Display

SOP of Unable to Boot

SOP of Replacing Display Cover

SOP of Flat Tire Inspection

SOP of Replacing Fore Wheel

3.4 Failure Diagnosis

You can view the full list of Error Codes, their problem description and their solutions in our customer support

system here.

Table of Error code

Diagnostic index

Problem description

Diagnostic index

Problem description

MAX-10

Communication abnormality

between the display and the main

control board

MAX-26

Flash saves error

MAX-11

Motor A-phase current sampling

abnormality

MAX-27

Wrong main control board password

MAX-12

Motor B-phase current sampling

abnormality

MAX-28

Motor driven MOS upper bridge short

circuit

MAX-13

Motor C-phase current sampling

MAX-29

motor driven MOS under bridge fault

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