Seethelight Technicolor TG589ac Manuel utilisateur
Internet User Guide, Technicolor TG589ac Last amended: 19/04/16
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Internet User Guide
For the Technicolor TG589ac router
seethelight.co.uk 0800 331 7638/www.seethelight.co.uk
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Internet User Guide, Technicolor TG589ac Last amended: 19/04/16
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Contents Page
1. Introduction and Your Fibre Equipment 3
2. Setting up your internet connection 6
2.1 A Wired Connection 7
2.2. A Wireless Connection 7
2.3 A Wired connection using the patch panel (using your house’s internal wiring) 8
3. About Your Router 10
4. Connecting to Wireless Networks 13
4.1 Windows Vista 13
4.2 Windows XP 14
4.3 MAC OS X-version 10.4 14
4.4 Windows 7 15
4.5 Windows 8 15
4.6 OSX Lion/Mountain Lion 16
5. Internet Troubleshooting 17
Internet User Guide, Technicolor TG589ac Last amended: 19/04/16
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Please note: This guide is for Technicolor TG589ac routers only.
This is fibre: this is the future
Welcome to the next-generation of communications: future-proof, cutting-edge technology that allows for
more entertainment, a richer experience and super-fast downloads. Seethelight deliver high-speed internet
via fibre optics that makes hi-tech applications, home working and video conferencing a reality.
Brace yourself – the broadband you’ve used in the past doesn’t compare to fibre’s stunning connectivity. It’s
worth looking out for the little dierences from traditional data services – but don’t worry, we’ll be covering
them in the next few pages.
Please ensure that you read this guide carefully to help you get the best out of your seethelight services.
Because seethelight use fibre to bring you high-speed internet, we use some equipment that you may not be
familiar with. This next section will give you a quick overview of this equipment.
Your home will have either of these two set-ups:
1. Introduction and Your Fibre Equipment
Configuration A: Patch panel linked to internal wiring to enable internet service in multiple rooms.*
*Exact layout of equipment may vary. Your internal wiring is the responsibility of the house owner/landlord.
To resolve an internal wiring problem please contact a qualified electrician.
ONT
Telephone
Adaptor
Fibre Cable
Do not disconnect
Patch
Panel
Telephone
Master
Socket
Battery
Backup
Internet User Guide, Technicolor TG589ac Last amended: 19/04/16
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Configuration B: The same as A but without a patch panel.* *Exact layout of equipment may vary.
FYI:
Fibre is short for ‘fibre optics’. Fibre optics are small glass threads through which light is
passed. Internet and voice data is converted from electrical impulses into light, passed down
the fibre as light, then converted back into electrical impulses.
This allows data to flow up and down the fibre.
Your Fibre Equipment continued...
Battery Back-Up
This useful piece of kit provides back-up battery power, so if the mains power fails, you will still be able to
make telephone calls for up to one hour. Please note that Internet services are not supported when your ONT
is running on battery back-up power.
Patch Panel
This can be used to distribute data services throughout the home via internal cabling. Using the patch
cables between the socket and the ONT, you can deliver services wherever they are needed in the home
(for more on this see 2.4 A ‘wired’ connection using the patch panel )
Telephony Master Socket and Telephone Adaptor
Applicable for voice services. Please see Telephone User Guide for more information.
ONT
Telephone
Adaptor
Fibre Cable
Do not disconnect
Telephone
Master
Socket
Battery
Backup
Internet User Guide, Technicolor TG589ac Last amended: 19/04/16
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Your Fibre Equipment continued...
ONT (Optical Network Terminal)
This is where the light that passes through the fibre optics on the seethelight network is converted into
electrical signals for use by your telephone or computer. The ONT is typically located in an under stairs
cupboard (though this may vary from house to house). It has two or four internet and two telephony ports
situated on the underside.
Note: Make sure your ONT’s power supply is plugged-in and switched on or you will not have a connection to
the seethelight network for both telephony and internet.
The ONT has several lights located on it, which tell you its status. These lights can be useful to help you
troubleshoot any problems with your connection. The table below describes the lights which may indicate
a problem with your connection.
Please note, the lights may vary between dierent versions of the ONT.
Light name Colour Meaning
EQPT O No power*
Green OK
MGMT O No power*
Green OK
Red, Amber or Flashing No connection*
Power Green Power OK
O No power*
PON Green Connection OK
Red No connection**
WAN Green Connection OK
Red No connection**
LOS Red No connection**
Action
*Check power and other cables are properly connected
** Check that there are no bends in the fibre connection
Internet User Guide, Technicolor TG589ac Last amended: 19/04/16
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2. Setting up your internet connection
Make sure you have all of the following pieces of equipment before setting up your internet connection.
Network Ethernet cable
(colour may vary)
Wireless TG589ac Router
Router Power Supply ONT
Your set-up options:
1. A ‘wired’ connection
Internet speeds slow down over wireless connections, so for the best download & upload speeds, use wired.
2. A ‘wireless’ connection
If you have a PC/laptop (made in the last six years), or Apple Mac then you will be ready to go, as it will be
‘wireless enabled’ as standard. New Apple Macs and a few other devices, (such as Samsung Galaxy S4/S5/
Note 3, Xbox One, HTC One and newest versions of the Macbook Pro) come with 802.11ac enabled WiFi.
If your computer isn’t ‘wireless enabled’, you’ll need the following equipment:
For laptop: Wireless USB adaptor or wireless PCMCIA card
For PC: Wireless USB adaptor or wireless network card
3. A ‘wired’ connection using your house’s internal wiring
Using the patch-panel, you can deliver services wherever they are needed in the home
And remember:
Follow these instructions closely and don’t attempt to disassemble any of your seethelight equipment
Don’t turn on your power supply until you’re sure everything is connected correctly
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Internet
Wireless 2.4Gz
Wireless 5 Gz
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Internet User Guide, Technicolor TG589ac Last amended: 19/04/16
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2.1 A ‘Wired’ Connection
2.2 A ‘Wireless’ Connection 1
DSLReset 1 2 3 4WAN
WAN PORT
PORT 1
Take the other
end of the cable
and insert into
the internet port
of your internet
enabled device
Insert an Ethernet
cable into internet
port 1 of the ONT
1
Take another Ethernet cable and
insert into any of the router’s
remaining LAN ports (1-4)
3
4
2
Take the other end of the
cable and insert into the
WAN port of your router.
Where possible try to place
your router in an open space.
DSLReset 1 2 3 4WAN
WAN PORT
PORT 1
Insert an Ethernet
cable into internet
port 1 of the ONT
1
You will now be able
to find the wireless
network and connect,
using your SSID and
Encryption key
3
2
Take the other end of the
cable and insert into the
WAN port of your router.
Where possible try to place
your router in an open space.
Internet User Guide, Technicolor TG589ac Last amended: 19/04/16
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2.3 A ‘wired’ connection using the patch panel (Using your house’s internal wiring)
D
S
L
Re
set
1
2
3
4
W
AN
WAN PORT
PORT 1
LAN
PORT
(1-4)
INTERNET
PORT
Take another Ethernet
cable and plug one
end into any of your
router’s LAN ports
(1-4) and the other
end into the relevant
port of the patch
panel associated with
the room where you
would like services
provided.
With the other end of this
cable, connect to your PC/
Internet enabled device
through its internet port.
Use another Ethernet cable
and take one end and plug
into a wall socket in the
relevant room that your
internet service has been
enabled to.
Insert an Ethernet
cable into internet
port 1 of the ONT
Take the other end of
the cable and insert
into the WAN port of
your router
1
2
3
4
5
Internal
Wiring
Internet User Guide, Technicolor TG589ac Last amended: 19/04/16
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Note: You can enable your internet service to more rooms by adding additional Ethernet cabled connections
between your router and your patch panel as shown in the diagram below:
A ‘wired’ connection using the patch panel (Using your house’s internal wiring)
continued...
DSLReset 1 2 3 4WAN
WAN PORT
PORT 1
INTERNET
PORT
INTERNET
PORT
LAN
PORTS
(1-4)
Internal
Wiring
Internal
Wiring
Internet User Guide, Technicolor TG589ac Last amended: 19/04/16
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3. About your Router
On the top of your router, you will find a number of status LEDs that indicate the status of the device. These
lights can be useful to help you troubleshoot any problems with your connection.
LED’s on the device:
None of the LEDs are on if the Device is not receiving power.
LED COLOUR STATUS DESCRIPTION
POWER Green On The device is receiving power and ready for use
Red On No connection to internet
BROADBAND Green On The device is connected to the internet
O O The device is not connected to the internet
INTERNET
Green
On The device has a successful 10/100/1000 MB WAN connection.
Blinking The device is sending/receiving data through the WAN.
O The WAN connection is not ready, or has failed.
Ethernet
Green
On A device is connected to the router
Blinking Data is transmitting across the connected device
WiFi 2.4G
Green
On The 2.4 GHz wireless network is activated
Blinking The Device is communicating with other wireless clients
Orange
Blinking The Device is setting up a WPS connection
O The 2.4 GHz wireless network is not activated
WiFi 5G
Green
On The 5 GHz wireless network is activated
Blinking The Device is communicating with 5 GHz wireless clients
Orange
Blinking The Device is setting up a WPS connection with a 5 GHz wireless client
O The 5 GHz wireless network is not activated
WPS Orange Blinking Flashes orange when it is available
Green On Turns solid green when a device is connected
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