Seethelight Technicolor TG589ac Manuel utilisateur

Internet User Guide, Technicolor TG589ac Last amended: 19/04/16

Internet User Guide

For the Technicolor TG589ac router

seethelight.co.uk 0800 331 7638/www.seethelight.co.uk

rele

irele

5 Gz

the

atus

Internet User Guide, Technicolor TG589ac Last amended: 19/04/16

Contents Page

1. Introduction and Your Fibre Equipment 3

2. Setting up your internet connection 6

2.1 A Wired Connection 7

2.2. A Wireless Connection 7

2.3 A Wired connection using the patch panel (using your house’s internal wiring) 8

3. About Your Router 10

4. Connecting to Wireless Networks 13

4.1 Windows Vista 13

4.2 Windows XP 14

4.3 MAC OS X-version 10.4 14

4.4 Windows 7 15

4.5 Windows 8 15

4.6 OSX Lion/Mountain Lion 16

5. Internet Troubleshooting 17

Internet User Guide, Technicolor TG589ac Last amended: 19/04/16

Please note: This guide is for Technicolor TG589ac routers only.

This is ﬁbre: this is the future

Welcome to the next-generation of communications: future-proof, cutting-edge technology that allows for

more entertainment, a richer experience and super-fast downloads. Seethelight deliver high-speed internet

via ﬁbre optics that makes hi-tech applications, home working and video conferencing a reality.

Brace yourself – the broadband you’ve used in the past doesn’t compare to ﬁbre’s stunning connectivity. It’s

worth looking out for the little dierences from traditional data services – but don’t worry, we’ll be covering

them in the next few pages.

Please ensure that you read this guide carefully to help you get the best out of your seethelight services.

Because seethelight use ﬁbre to bring you high-speed internet, we use some equipment that you may not be

familiar with. This next section will give you a quick overview of this equipment.

Your home will have either of these two set-ups:

1. Introduction and Your Fibre Equipment

Conﬁguration A: Patch panel linked to internal wiring to enable internet service in multiple rooms.*

*Exact layout of equipment may vary. Your internal wiring is the responsibility of the house owner/landlord.

To resolve an internal wiring problem please contact a qualiﬁed electrician.

ONT

Telephone

Adaptor

Fibre Cable

Do not disconnect

Patch

Panel

Telephone

Master

Socket

Battery

Backup

Internet User Guide, Technicolor TG589ac Last amended: 19/04/16

Conﬁguration B: The same as A but without a patch panel.* *Exact layout of equipment may vary.

FYI:

Fibre is short for ‘ﬁbre optics’. Fibre optics are small glass threads through which light is

passed. Internet and voice data is converted from electrical impulses into light, passed down

the ﬁbre as light, then converted back into electrical impulses.

This allows data to ﬂow up and down the ﬁbre.

Your Fibre Equipment continued...

Battery Back-Up

This useful piece of kit provides back-up battery power, so if the mains power fails, you will still be able to

make telephone calls for up to one hour. Please note that Internet services are not supported when your ONT

is running on battery back-up power.

Patch Panel

This can be used to distribute data services throughout the home via internal cabling. Using the patch

cables between the socket and the ONT, you can deliver services wherever they are needed in the home

(for more on this see 2.4 A ‘wired’ connection using the patch panel )

Telephony Master Socket and Telephone Adaptor

Applicable for voice services. Please see Telephone User Guide for more information.

ONT

Telephone

Adaptor

Fibre Cable

Do not disconnect

Telephone

Master

Socket

Battery

Backup

Internet User Guide, Technicolor TG589ac Last amended: 19/04/16

Your Fibre Equipment continued...

ONT (Optical Network Terminal)

This is where the light that passes through the ﬁbre optics on the seethelight network is converted into

electrical signals for use by your telephone or computer. The ONT is typically located in an under stairs

cupboard (though this may vary from house to house). It has two or four internet and two telephony ports

situated on the underside.

Note: Make sure your ONT’s power supply is plugged-in and switched on or you will not have a connection to

the seethelight network for both telephony and internet.

The ONT has several lights located on it, which tell you its status. These lights can be useful to help you

troubleshoot any problems with your connection. The table below describes the lights which may indicate

a problem with your connection.

Please note, the lights may vary between dierent versions of the ONT.

Light name Colour Meaning

EQPT O No power*

Green OK

MGMT O No power*

Green OK

Red, Amber or Flashing No connection*

Power Green Power OK

O No power*

PON Green Connection OK

Red No connection**

WAN Green Connection OK

Red No connection**

LOS Red No connection**

Action

*Check power and other cables are properly connected

** Check that there are no bends in the ﬁbre connection

Internet User Guide, Technicolor TG589ac Last amended: 19/04/16

2. Setting up your internet connection

Make sure you have all of the following pieces of equipment before setting up your internet connection.

Network Ethernet cable

(colour may vary)

Wireless TG589ac Router

Router Power Supply ONT

Your set-up options:

1. A ‘wired’ connection

Internet speeds slow down over wireless connections, so for the best download & upload speeds, use wired.

2. A ‘wireless’ connection

If you have a PC/laptop (made in the last six years), or Apple Mac then you will be ready to go, as it will be

‘wireless enabled’ as standard. New Apple Macs and a few other devices, (such as Samsung Galaxy S4/S5/

Note 3, Xbox One, HTC One and newest versions of the Macbook Pro) come with 802.11ac enabled WiFi.

If your computer isn’t ‘wireless enabled’, you’ll need the following equipment:

For laptop: Wireless USB adaptor or wireless PCMCIA card

For PC: Wireless USB adaptor or wireless network card

3. A ‘wired’ connection using your house’s internal wiring

Using the patch-panel, you can deliver services wherever they are needed in the home

And remember:

Follow these instructions closely and don’t attempt to disassemble any of your seethelight equipment

Don’t turn on your power supply until you’re sure everything is connected correctly

Internet

Wireless 2.4Gz

Wireless 5 Gz

the

Broadband

Status

Internet User Guide, Technicolor TG589ac Last amended: 19/04/16

2.1 A ‘Wired’ Connection

2.2 A ‘Wireless’ Connection 1

DSLReset 1 2 3 4WAN

WAN PORT

PORT 1

Take the other

end of the cable

and insert into

the internet port

of your internet

enabled device

Insert an Ethernet

cable into internet

port 1 of the ONT

Take another Ethernet cable and

insert into any of the router’s

remaining LAN ports (1-4)

Take the other end of the

cable and insert into the

WAN port of your router.

Where possible try to place

your router in an open space.

DSLReset 1 2 3 4WAN

WAN PORT

PORT 1

Insert an Ethernet

cable into internet

port 1 of the ONT

You will now be able

to ﬁnd the wireless

network and connect,

using your SSID and

Encryption key

Take the other end of the

cable and insert into the

WAN port of your router.

Where possible try to place

your router in an open space.

Internet User Guide, Technicolor TG589ac Last amended: 19/04/16

2.3 A ‘wired’ connection using the patch panel (Using your house’s internal wiring)

set

WAN PORT

PORT 1

LAN

PORT

(1-4)

INTERNET

PORT

Take another Ethernet

cable and plug one

end into any of your

router’s LAN ports

(1-4) and the other

end into the relevant

port of the patch

panel associated with

the room where you

would like services

provided.

With the other end of this

cable, connect to your PC/

Internet enabled device

through its internet port.

Use another Ethernet cable

and take one end and plug

into a wall socket in the

relevant room that your

internet service has been

enabled to.

Insert an Ethernet

cable into internet

port 1 of the ONT

Take the other end of

the cable and insert

into the WAN port of

your router

Internal

Wiring

Internet User Guide, Technicolor TG589ac Last amended: 19/04/16

Note: You can enable your internet service to more rooms by adding additional Ethernet cabled connections

between your router and your patch panel as shown in the diagram below:

A ‘wired’ connection using the patch panel (Using your house’s internal wiring)

continued...

DSLReset 1 2 3 4WAN

WAN PORT

PORT 1

INTERNET

PORT

INTERNET

PORT

LAN

PORTS

(1-4)

Internal

Wiring

Internal

Wiring

Internet User Guide, Technicolor TG589ac Last amended: 19/04/16

3. About your Router

On the top of your router, you will ﬁnd a number of status LEDs that indicate the status of the device. These

lights can be useful to help you troubleshoot any problems with your connection.

LED’s on the device:

None of the LEDs are on if the Device is not receiving power.

LED COLOUR STATUS DESCRIPTION

POWER Green On The device is receiving power and ready for use

Red On No connection to internet

BROADBAND Green On The device is connected to the internet

O O The device is not connected to the internet

INTERNET

Green

On The device has a successful 10/100/1000 MB WAN connection.

Blinking The device is sending/receiving data through the WAN.

O The WAN connection is not ready, or has failed.

Ethernet

Green

On A device is connected to the router

Blinking Data is transmitting across the connected device

WiFi 2.4G

Green

On The 2.4 GHz wireless network is activated

Blinking The Device is communicating with other wireless clients

Orange

Blinking The Device is setting up a WPS connection

O The 2.4 GHz wireless network is not activated

WiFi 5G

Green

On The 5 GHz wireless network is activated

Blinking The Device is communicating with 5 GHz wireless clients

Orange

Blinking The Device is setting up a WPS connection with a 5 GHz wireless client

O The 5 GHz wireless network is not activated

WPS Orange Blinking Flashes orange when it is available

Green On Turns solid green when a device is connected

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