Samsung ProXpress M3320ND Mode d'emploi
Samsung ProXpress M3320ND
Troubleshooting
This chapter gives helpful information for what to do if you encounter an error.
Tips for avoiding paper jams
Clearing paper jams
Understanding the status LED
Understanding display messages
This chapter gives helpful information for what to do if you encounter an error. If your
machine has a display screen, check the message on the display screen first to solve the
error.If you cannot find a solution to your problem in this chapter, refer to the
Troubleshooting chapter in the Advanced Guide (see Troubleshooting).If you cannot find a
solution in the User's Guide or the problem persists, call for service.
Tips for avoiding paper jams
By selecting the correct medias, most paper jams can be avoided. To avoid paper jams, refer to
the following guidelines:
Ensure that the adjustable guides are positioned correctly (see Tray overview).
Do not remove paper from the tray while your machine is printing.
Flex, fan, and straighten paper before loading.
Do not use creased, damp, or highly curled paper.
Do not mix papers in a tray.
Use only recommended print media (see Print media specifications ).
Clearing paper jams
To avoid tearing the paper, pull the jammed paper out slowly and gently.
In tray 1
Illustrations on this user’s guide may differ from your machine depending on its options or
models. Check your machine type (see Front view).
In optional tray
If you do not see the paper in this area, stop and go to next step:
In the manual feeder/multi-purpose tray
M331xND/M3320ND/M3325ND/M382xD
M3321ND/M382xND/M382xDW/M402xND series
Inside the machine
The fuser area is hot. Take care when removing paper from the machine.
M3310/M3320/M3321/M3820/M4020 series
M3325/M3825/M4025 series
In exit area
The fuser area is hot. Take care when removing paper from the machine.
If you do not see the paper in this area, stop and go to next step:
In the duplex unit area
If you do not see the paper in this area, stop and go to next step:
Understanding the status LED
The color of the LED indicates the machine's current status.
Some LEDs may not be available depending on
model or country (see Control panel overview).
To resolve the error, look at the error message
and its instructions from the troubleshooting part
(see Understanding display messages).
You also can resolve the error with the guideline
from the computers’s Samsung Printing Status
program window (see Using Samsung Printer
Status ).
If the problem persists, call a service
representative.
LED
Status
Description
( ) Status
Off
The machine is off-line.
Green
Blinking
When the backlight blinks, the
machine is receiving or printing data.
On
The machine is on-line and can
be used.
Red
Blinking
A minor error has occurred and
the machine is waiting for the
error to be cleared. For models
that supports display screen on
the control panel, check the
display message. When the
problem is cleared, the
machine resumes.
Small amount of toner is left in
the cartridge. The estimated
cartridge life[a] of toner is
close. Prepare a new cartridge
for replacement. You may
temporarily increase the
printing quality by
redistributing the toner (see
Redistributing toner).[b]
On
A toner cartridge has almost
reached its estimated cartridge
life[a]. It is recommended to
replace the toner cartridge (see
Replacing the toner cartridge).
The cover is opened. Close the
cover.
There is no paper in the tray
when receiving or printing
data. Load paper in the tray.
The machine has stopped due
to a major error. Check the
display message (see
Understanding display
messages).
A paper jam has occurred
(see Clearing paper jams).
An imaging unit has almost
reached it’s estimated cartridge
life[c]. It is recommended to
replace the toner cartridge.
() WPS[b]
Blue
Blinking
The machine is attempting to connect
to a wireless network.
On
The machine is connected to a wireless
network (see Wireless network setup).
Off
The machine is disconnected from a
wireless network.
()
Power/Wakeup
Blue
On
The machine is in power save mode.
Off
The machine is in ready mode or
machine’s power is off.
Eco
Green
On
Eco mode is on (see Eco printing).
Off
Eco mode is off.
[a] Estimated cartridge life means the expected or estimated toner cartridge life, which indicates
the average capacity of print-outs and is designed pursuant to ISO/IEC 19798. The number of
pages may be affected by operating environment, percentage of image area, printing interval,
graphics, media and media size. Some amount of toner may remain in the cartridge even when
red LED is on and the printer stops printing.
[b] Some LEDs may not be available depending on model or country (see Control panel
overview).
[c] When the imaging unit has reached its end of life, the machine will stop printing. In this case,
you can choose to stop or continue printing from the SyncThru™Web Service (Settings >
Machine Settings > System > Setup > Supplies Management> Imaging Unit Stop) or Samsung
Easy Printer Manager (Device Settings > System > Supplies Management > Imaging Unit
Stop). Turning off this option and continuing to print may damage the device’s system.
Understanding display messages
Messages appear on the control panel display to indicate the machine’s status or errors. Refer to
the tables below to understand the messages’ and their meaning, and correct the problem, if
necessary.
You can resolve the error with the guideline from the computers’s Printing Status
program window (see Using Samsung Printer Status ).
If a message is not in the table, reboot the power and try the printing job again. If
the problem persists, call a service representative.
When you call for service, provide the service representative with the contents of
display message.
Some messages may not appear on the display depending on the options or models.
[error number] indicates the error number.
[tray type] indicates the tray number.
[media type] indicates the media type.
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