RDM synergy II Manuel utilisateur
RDM SYNERGY II
Installation Guide
This manual, the RDM SYNERGY II Installation Guide, is intended for RDM SYNERGY II units
only.
RDM is a trademark of RDM Corporation. All other brand names and trademarks appearing in this
guide are the property of their respective holders.
© 2009, RDM Corporation
All rights reserved. No part of this document may be reproduced in any form without the written consent of RDM Corporation.
Part Number: 302893
Revision Number: C
Contents
Compliance Statements..........................................................2
Introduction .............................................................................4
Do’s and Don’ts.......................................................................5
Setting Up RDM SYNERGY II.................................................6
Operating RDM SYNERGY II................................................16
Maintaining RDM SYNERGY II.............................................19
Troubleshooting ....................................................................22
Specifications........................................................................27
Warranty Information.............................................................29
1
Compliance Statements
FCC Compliance Statement
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his/her own
expense.
Models with internal modem: Modem-equipped models comply with Part 68 of the FCC rules and the requirements adopted by the
ACTA. They connect to the telephone line by means of a standard jack (USOC RJ-11C). On the bottom of the equipment is a label that
contains, among other information, the product identifier US: RCOMM00B2433RDM3, with no explicit mention of Ringer
Equivalence. If requested, this information must be provided to the telephone company.
The Ringer Equivalence Number (REN) is used to determine the number of devices that may be connected to a telephone line.
Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the
sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the
total RENs permissible on your telephone line, contact the local telephone company. The REN for the RDM SYNERGY II is US:
RCOMM00B2433RDM3. The digits 00 are the REN without a decimal point (00 is the REN of 0.0).
The plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC
Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord with modular plug is provided with this product. It is
designed to connect to a compatible modular jack that is also compliant. See the installation instructions for details.
If this equipment is equipped with a modem and causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. If advance notice is not feasible, you will be notified as soon as
possible. When you are notified, you will be given the opportunity to correct the problem and informed of your right to file a complaint
with the FCC if you believe that it is necessary. Contact your telephone company if you have any questions about your phone line.
2
Telephone Company Procedures: The goal of the telephone company is to provide you with the best service it can. In order to do this,
it may occasionally be necessary for them to make changes in their equipment, operations or procedures. If these changes might affect
your services or the operation of your equipment, the telephone company will give you notice, in writing, to allow you to make any
changes necessary to maintain uninterrupted service. Connection to party line service is subject to state tariffs. Contact the state public
utility commission, public service commission, or corporation commission for information. Connection to Telephone Company
provided coin service is prohibited.
If the building where a modem-equipped RDM product is installed has specially wired alarm equipment connected to the telephone line,
ensure that the installation or operation of the modem does not disable your alarm equipment. If you have questions about what will
disable alarm equipment, consult your telephone company or a qualified installer.
All units covered by this manual have no user-serviceable parts inside. In the event repairs are ever needed to any RDM product, they
should be performed by RDM Corporation or an authorized representative of RDM Corporation. For information please contact RDM
Corporation, 4-608 Weber Street North, Waterloo, Ontario, Canada N2V 1K4, at 1-800-567-6227, or RDM’s US service agent below.
US Service Agent
Tim Luther
(952) 447-4430
(612) 868-3077 (mobile)
Industry Canada Compliance Statement
This product meets the applicable Industry Canada technical specifications/Le présent materiel est conforme aux specifications
techniques applicables d’Industrie Canada.
The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface.
The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of
all the devices does not exceed five/L’indice d’équivalence de la sonnerie (IES) sert à indiquer le nombre maximal de terminaux qui
peuvent être raccordés à une interface téléphonique. La terminaison d’une interface peut consister en une combinaison quelconque de
dispositifs, à la seule condition que la somme d’indices d’équivalence de la sonnerie de tous les dispositifs n’excède pas 5.
For information contact: RDM Corporation, 4-608 Weber Street North, Waterloo, Ontario, Canada N2V 1K4
3
Introduction
RDM SYNERGY II is a versatile, feature-rich, all-in-one Point-Of-Sale (POS) payment solution.
Utilizing RDM's industry leading progressive MICR method and imaging technology, RDM
SYNERGY II is ideal for Electronic Check Conversion (ECC).
With an integrated keypad, magstripe reader,
graphical display, bi-directional document drive,
OCR MICR assist, franking acknowledgment
printer, and optional thermal printer, RDM
SYNERGY II is the only terminal you need for all
card and ECC payment acceptance.
RDM SYNERGY II supports:
Checks
Credit, debit, and ATM cards
Electronic benefits transfer (EBT)
4
Do’s and Don’ts
Requirements
RDM SYNERGY II is for indoor use only. Keep RDM SYNERGY II dry and avoid areas of
high humidity.
RDM SYNERGY II must be used with the power adapter supplied in the original shipping
container, power adapter model (RDM Part #302815).
Do not remove any cabinetry other than the areas specified in this guide; removing cabinetry
other than the areas specified in this guide will void the warranty.
Recommendations
Save the original box and packing material. Re-use them if the unit must be shipped to a new
location.
Position the unit so that the operator has easy access to the check path and a clear view of the
display. Do not put the unit close to a heat source, in direct sunlight or close to any device that
can emit electromagnetic interference such as a computer monitor or power adapter.
5
Setting Up RDM SYNERGY II
To set up RDM SYNERGY II, follow steps A – H.
Your RDM SYNERGY II product
package includes the following:
The RDM SYNERGY II terminal
Power adapter
Telephone line
One thermal printer paper roll
Check Franking Acknowledgement
Printer Cartridge
NOTE: Before unpacking the box,
examine it for damage received in
shipping. If the terminal, or any
component, appears damaged, do not
use it. File a claim with the shipping
company and contact your distributor.
A. Choose a Location
Locate your terminal in a place that:
has a flat surface, such as a countertop or table;
is convenient for the terminal operator;
is not close to any device that can emit
electromagnetic interference such as a computer
monitor or power adapter;
offers adequate ventilation and protection from
elements such as heat, dust, oil, or moisture;
is close to a telephone line or network connection
(depending on your unit) and power connections.
B. Unpack the Shipping Box
Open the top of the box. Remove and unwrap the items.
Save the box and wrapping for future use.
6
C. Inspect the Unit’s Features
Display and Keypad:
7
Inside Components:
8
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