Printronix SL5000 Series Manuel d'utilisation

PRINTRONIX T5000 / SL5000Thermal Printer

Maintenance Plan Summary

PRINTRONIX Confidential Document - Not to be Duplicated.

All prices stated herein are subject to change in accordance with contract terms and conditions Page 1

Revision Date Revision Comments

01/03/00 Preliminary Release

03/02/00 Updated, part number changes and additions, pricing added.

06/21/00 Updated part numbers, added several part numbers, changed sparing level from 3 to 2 on

several items, pricing updates. Added T5X04 part information.

07/14/00 Corrected Warranty Policy

08/31/00 Added Phase 2 Spare Parts

04/26/01 Updated, part number changes and additions, pricing added.

07/26/01 Added Maintenance Contract Pricing sheet.

10/01/01 Changed Print Head Warranty Duration.

02/07/02 Updated, part number changes and additions, pricing added.

09/12/02 Added Phase 3 Spare Parts, Updated Parts Pricing and Maintenance Contract

11/18/02 Updated Maintenance Contract Pricing

05/05/03 Added Power Cart Spare Parts and Pricing

08/22/03 Updated Maintenance Contract Pricing

07/02/04 Added Unique and Common Spares for SL5000eMP/C1 (RFID Phase 2)

12/12/04 Added Unique Spares for T5000r / SL5000r

01/05/05 Added Unique Spares for T5000e(RFID Phase 1)

04/15/05 Added Unique Spares and Pricing for T5000r / SL5000r and Updated Maint.Contract Pricing

2/28/06 Updated Part Numbers and Pricing. Moved T5000r/SL5000r parts to ‘r’ version MPS

04/19/07 Updated Singapore phone numbers

Randy Carter (714) 368-2860

PRINTRONIX T5000 / SL5000 Thermal Printer

Maintenance Plan Summary

PRINTRONIX Confidential Document - Not to be Duplicated.

All prices stated herein are subject to change in accordance with contract terms and conditions Page 2

Index

I. Documentation:.....................................................................................................4

II. Training:................................................................................................................4

III. Technical/Product Support: ..................................................................................4

IV. Repair Services: ...................................................................................................5

A. T5000 Repair/Refurbishment Prices Excluding SL5000 (U.S. Prices) .................5

V. Warranty:..............................................................................................................5

VI. T5000 Suggested Maintenance Pricing (U.S. Prices) ..........................................6

VII. Spare Level Definitions:........................................................................................6

VIII. T5000, Printronix Recommended Tools ...............................................................7

IX. T5000, Printronix Recommended Field Spares (U.S. Prices)...............................7

A. Unique Spares T5204/T5304................................................................................7

B. Unique Spares T5206/T5306................................................................................8

C. Unique Spares T5208/T5308................................................................................9

D. Level 1 Spares, T5X04/T5X06/T5X08...................................................................9

E. Level 2 Spares, T5X04/T5X06/T5X08.................................................................10

F. Level 3 Spares, T5X04/T5X06/T5X08.................................................................10

G. Cutter Option Spare Parts, T5X04/T5X06/T5X08...............................................13

H. Validator Option Spare Parts, T5X04/T5X06/T5X08...........................................13

I. Hardware Kit, Contents (individual parts are not sold separately).....................14

J. Consumable Items, T5X04/T5X06/T5X08...........................................................14

K. Unique Spares for T5000e(T5x04e/T5x06e/T5x08e)..........................................15

L. Power Cart Spares (T5000eWith Wireless Option)..........................................15

M. Unique Spares for T5000e(RFID Phase 1) ........................................................16

N. Unique and Common Spares for SL5000e(RFID Phase 2)................................16

PRINTRONIX T5000 / SL5000 Thermal Printer

Maintenance Plan Summary

PRINTRONIX Confidential Document - Not to be Duplicated.

All prices stated herein are subject to change in accordance with contract terms and conditions Page 3

The T5000 Series of Printers consists of a family of high quality, Direct Thermal and Thermal Transfer

printers specifically designed for printing labels and tags, from any MS-DOS, Windows, or ASCII based

compatible computer.

The T5000 Thermal Transfer family includes three basic models, T5X04, T5X06 and T5X08. The

model number indicates the print resolution and the print width. For example, a T5206 is a 203 dpi

printer with a 6-inch print width and a T5308 is a 300 dpi printer with an 8-inch print width. The

printhead is interchangeable so that a 203 dpi printer in the field can be easily upgraded to be a 300 dpi

printer, typically by a customer. The printhead is a customer replaceable consumable. 4, 6 and 8-inch

printheads must be used with 4, 6 and 8 inch models. A 6-inch head cannot be mounted in an 8-inch

model and vise versa.

Printer Model Max Print Speed

(ips) Printing Density

(dpi) Max Print

Width

(inches)

T5204 10 203 4.1

T5304 8 300 4.1

T5206 10 203 6.6

T5306 8 300 6.6

T5208 8 203 8.5

T5308 6 300 8.5

T5000 Thermal Features

Emulations: The T5000 has the standard Printronix LinePrinter Plus (LP+) emulation which

provides direct compatibility with Printronix P-series printers. In addition, the printer has co-

resident Printronix IGP/PGL and IGP/VGL emulations which provide printer subsystem

commands for text, barcodes, graphics, lines, and boxes.

T5000r also includes Protocol Interpreters for PPI/ZGL (Zebra), PPI/TGL (TEC), PPI/IPL

(Intermec) and PPI/STGL (Sato).

Hardware Options:

Fonts A selection of fonts is available to extend the capabilities of the standard

resident fonts.

Memory Expansion:

16MB DRAM SIMM: Additional memory to accommodate long labels.

10MB Flash SIMM: Additional memory to accommodate IPDS.

The T5000r comes with 32MB DRAM fixed and 8MB Flash upgradeable to

16MB for forms, logos and fonts.

Media Cutter: A Heavy Duty cutter is used to automatically cut printed media.

Label/Tag Catcher Tray: Used with the Media Cutter option to catch the cut media and

collect it away from the Media Cutter Assy.

Internal Label Rewinder: Used for Batch rewind or Peel-Off mode, peels off labels one

at a time before printing the next.

Coax / Twinax Host Interface: Provides connection to an IBM host computer system

using a coax or twinax interface.

PrintNet Servers: Allows the user to attach to a LAN rather than attaching it directly to

a host system. PrintNet servers are available as an internally option with the

10/100Base-T (UTP) connection. Wireless 802.11b is also available.

On-Line Barcode Validator: Provides on-line verification of printed barcodes.

The T5000r additional features include a Real Time Clock, USB Communication, GPIO

(General Purpose I/O) and an RFID Upgrade Kit for the T5x4r or T5x6r.

PRINTRONIX T5000 / SL5000 Thermal Printer

Maintenance Plan Summary

PRINTRONIX Confidential Document - Not to be Duplicated.

All prices stated herein are subject to change in accordance with contract terms and conditions Page 4

Note: The prices quoted here are for U.S. location only. Prices for the other areas

can be obtained by calling the appropriate numbers listed below.

Key Maintenance Data:

MTBF: 20,000 Hours based on 25% mechanical duty cycle, 25% electronic duty

cycle (power on), excluding the printhead. The printhead is considered a

consumable and the wear is dependent on usage, media and ribbon.

MTBPM: No specific maintenance is required other than routine operator cleaning.

MTT Install: 15 Minutes, user installable.

MTTR: 20 Minutes

End User PM: Periodic cleaning, depending on site environment, amount of usage and

media used. For exact procedures review the appropriate T5000 User’s Manual.

I. Documentation:

Part Number Description U.S. List Price

750931-001 G Maintenance Manual, T5, T5e& SL5eSeries $450.00

179280-001 Maintenance Manual, T5r& SL5rSeries

174503-001 T5000e& SL5000eUser’s Manual N/C available on WEB site

178425-001 T5000r & SL5000r Users Manual N/C available on WEB site

174951-001 T5000eQuick Setup Guide (Q.S.G.) N/C available on WEB site

178371-001 SL5000eQ.S.G. RFID Phase II N/C available on WEB site

174302-001 Network Interface Card User’s Manual N/C available on WEB site

750928-001 T5000 LP+ Programmer’s Manual N/C available on WEB site

170895-001 Data Validator User’s Manual N/C available on WEB site

179097-001 SL5r & T5r, Validator, User Manual N/C available on WEB site

176995-001 IGP/PGL Programmers Manual N/C available on WEB site

750930-001 IGP/VGL Programmers Manual N/C available on WEB site

II. Training:

Training for the T5000 Thermal Printer for service and maintenance is a two (2) day class. Classes

are offered on a regular scheduled basis at our training centers or by special arrangement at the

customer facility. To schedule training, contact Customer Service Training Department:

Irvine, CA (714) 368-2332

Wijchen, Holland (31) 24 6489 489

Singapore (65) 6548-4114

III. Technical/Product Support:

Printronix Technical Support personnel are available for telephone consultation and assistance on

the T5000 Thermal printer. To provide worldwide assistance, Printronix has three Technical Support

numbers available;

Irvine, CA (714) 368-2686 6:00 AM to 5:00 PM Pacific Time

Wijchen, Holland (31) 24 6489 489 9:00 AM to 7:00 PM (C.E.T)

Singapore (65) 6548-4114 8:00 AM to 5:30 PM Singapore Time

PRINTRONIX T5000 / SL5000 Thermal Printer

Maintenance Plan Summary

PRINTRONIX Confidential Document - Not to be Duplicated.

All prices stated herein are subject to change in accordance with contract terms and conditions Page 5

IV. Repair Services:

Printronix provides three repair centers worldwide for warranty and non-warranty printers and

subAssy repair;

Repair Center Locations For Return Authorization Order Call

Irvine, CA (714) 368-2515

Wijchen, Holland (31) 24 6489 489

Singapore (65)6548-4163

A. T5000 Repair/Refurbishment Prices Excluding SL5000 (U.S. Prices)

T5000e T5000r

175077-901 Controller $ 417.00 178272-901 Contoller $398.00

173344-901 Power Supply $ 259.00 178207-901 Power Supply $357.00

174658-901 PrintNet PCBA $ 240.00 179406-901 PCI,NIC,Wired $126.00

171945-901 Validator $ 650.00 179412-901 PCI,NIC,Wireless $126.00

178850-901 PCI,GPIO $275.00

SL5000

178433-901 RFID,Reader Assy,AWID-915 $1,012.00

179067-901 RFID,Reader Assy,AWID-868 $1,012.00

178434-901 RFID,Reader Assy,ALIEN $1,012.00

V. Warranty:

This printer is warranted against defects in material and workmanship under normal use for a period

of ninety (90) days from the date of shipment to buyer (90 days warranty applicable to U.S. only).

The warranty on all spare parts, excluding print heads, is one year, return to Printronix Repair Center

location.

Warranty for the print head is 1,000,000 inches for Direct Thermal printing and 2,000,000 inches

for Thermal Transfer printing or 180 days (whichever comes first)

Warranty for the Data Validator Option is the same as for the printer as noted above. As a spare

part, warranted as any other part.

Warranty for the Cutter Option is 500,000 Cuts.

The Printer and/or any constituent part thereof (Printronix manufactured only) determined by

Authorized Service Provider to be defective during the warranty period will be repaired provided the

printer (a) has proof of date shipped, (b) has been properly installed and maintained, and (c) has not

been damaged, subjected to misuse or abnormal operation or altered or improperly configured,

installed or repaired by unauthorized personnel or others in a manner which Authorized Service

Provider reasonable determines to have adversely affected performance or reliability.

Liability under this warranty is limited to the repair or replacement of the defective part. Repair or

replacement of the part thereof shall neither extend nor decrease the warranty period.

NOTE: Damage due to misuse, abuse or that caused by common carrier during transit is excluded

under the warranty provision.

PRINTRONIX T5000 / SL5000 Thermal Printer

Maintenance Plan Summary

PRINTRONIX Confidential Document - Not to be Duplicated.

All prices stated herein are subject to change in accordance with contract terms and conditions Page 6

VI. T5000 Suggested Maintenance Pricing (U.S. Prices)

See attached Maintenance Contract Pricing list on the last pages of this MPS

Note: The Printhead is a user replaceable consumable.

VII. Spare Level Definitions:

Level 1 Spares: Supports up to 10 printers, recommended for first call support.

Level 2 Spares: Supports up to 20 printers, recommended for next day availability.

Level 3 Spares: Additional available spares.

Level 4 Spares: Service Replaceable Expendable - customer responsibility

Level 9 Spares: Customer responsibility, end-user replaceable consumable.

Note: The level 1 Spares provide 90% serviceability and combined with level 2 Spares, the

serviceability is 95%. Combine that with level 3 Spares for complete product field support.

The recommended tools, consumables and spares list, including applicable repair pricing are attached in

the following pages for reference information and planning. Spares may be ordered by contacting the

Printronix Order Entry Department:

Irvine, CA (714) 368-2684

Wijchen, Holland (31) 24-64-89489

Singapore (65) 6548-4163

PRINTRONIX T5000 / SL5000 Thermal Printer

Maintenance Plan Summary

PRINTRONIX Confidential Document - Not to be Duplicated.

All prices stated herein are subject to change in accordance with contract terms and conditions Page 7

VIII.T5000, Printronix Recommended Tools

Standard Field Service Tools Including:

Screw Drivers: Flat Tip, ¼ inch blade, Phillips, #1

Pliers: Needle-Nose Pliers, 5 inch, 12R Internal Snap Ring Pliers

Hex key, Angled, 2mm, 2.5mm and 3mm

3/16 inch Nut Driver

Feeler gauge set, blade type, with 0.010 inch (0.254mm) and 0.077 inch (1.96mm) gauges

Volt/Ohmmeter

Torque Wrench with ¼ inch hex receptacle and a range of 0-20 inch-pounds, with hex key sizes

2mm and 3mm and #1 Phillips bit.

Loctite 222 thread locker or equivalent

Bearing lubricant, M3 density, P/N 101805-001

Printhead Cleaning Pen (P/N 203502-001) or isopropyl alcohol and cotton swabs

Static Wrist Strap

IX. T5000, Printronix Recommended Field Spares (U.S. Prices)

The recommended spares list, including applicable repair pricing are attached in the following pages for

reference information and planning. Spares may be ordered by contacting the Printronix Order Entry

Department:

Irvine, CA (714) 368-2464

Wijchen, Holland (31) 24 6489 489

Singapore (65) 6548-4182

A. Unique Spares T5204/T5304

Spare Spare Part Part Description List T5X04 T5X06 T5X08

Level Number Price

2 173858-001 Brush Assy, Anti-static, 4 inch $31.80 √

2 171774-001 Cable Assy, Printhead to Controller, T5X04 $12.00 √

2 172261-001 Field Kit, Platen Assy, 4 inch $84.30 √

3 178496-003 Beam, Media Hanger 4 inch $26.16 √

3 172151-001 Cover, Media, 4 inch (Powder Coated) $290.88 √

3 175169-003 Damper, Media, 4 inch $10.50 √

3 170171-003 Dashpot (Gas Spring), 4 inch $38.64 √

3 171089-001 Dial, Head Pressure Adjustment, for lrg knob $5.00 √

3 171892-003 Door, Peel/Tear 4 inch new $87.00 √

3 172270-001 Field Kit, Lower Support Assy, 4 inch $190.80 √

3 178614-003 Field Kit, Rewinder Assy, 4 inch V-3 $357.45 √

3 172264-001 Field Kit, Ribbon Spindle, 4 inch $82.05 √

3 178624-901 Field Kit, Upper Deck Assy, 4 inch $313.88 √

3 171161-001 Gimbal, 4 inch, T5XXX $22.50 √

3 171088-001 Indicator, Head Pressure Dial $5.00 √

PRINTRONIX T5000 / SL5000 Thermal Printer

Maintenance Plan Summary

PRINTRONIX Confidential Document - Not to be Duplicated.

All prices stated herein are subject to change in accordance with contract terms and conditions Page 8

Unique Spares T5204/T5304 (Continued)

Spare Spare Part Part Description List T5X04 T5X06 T5X08

Level Number Price

3 171087-001 Knob, Lead Screw $5.00 √

3 172474-003 Peel/Tear Assy, T5XXX, 4 inch, Phase 2 $221.45 √

3 172197-001 Rack, Gimbal Pivot, 4 inch $5.00 √

3 171484-003 Media Guard, Wide, 4 inch $66.00 √

3 173255-003 Media Guard, Wide, 4 inch, Phase 3 $17.00 √

3 172142-001 Shaft, Head Pressure, 4 inch $17.82 √

3 171166-001 Shaft, Ribbon Guide, 4 inch $36.30 √

3 203478-001 Take up Core, 4 inch $5.00 √

9 173603-001 Field Kit, Printhead Assy, 203 DPI, 4 inch $395.00 √

9 173606-001 Field Kit, Printhead Assy, 300 DPI, 4 inch $595.00 √

B. Unique Spares T5206/T5306

Spare Spare Part Part Description List T5X04 T5X06 T5X08

Level Number Price

2 173838-002 Brush Assy, Anti-static, 6 inch $16.80 √

2 171404-001 Field Kit, Platen Assy, 6 inch $166.45 √

3 750471-002 Beam, Media Hanger, 6 inch $31.32

√

3 171484-002 Media Guard, Wide, 6inch $66.00

√

3 173255-002 Media Guard, Wide, 6 inch, Phase 3 $20.00 √

3 175169-002 Damper, Media, 6 inch $11.40 √

3 170171-001 Dashpot (Gas Spring), 6 inch $42.00

√

3 171624-001 Field Kit, Lower Support Assy, 6 inch $280.31 √

3 178614-002 Field Kit, Rewinder Assy, 6 inch, Ver. 3 $370.17 √

3 171408-001 Field Kit, Ribbon Spindle, 6 inch $185.95

√

3 179269-901 Field Kit, Upper Deck Assy, 6 inch $358.32 √

3 170574-002 Gimbal, 6 inch, Adjustable $23.00

√

3 171591-001 Head Pressure Block Assy, 6 inch (set of 2) $162.45

√

3 172474-002 Peel/Tear Assy, T5XXX, 6 inch, Phase 2 $223.75

√

3 171086-002 Shaft, Head Pressure, 6 inch $17.34 √

3 170261-002 Shaft, Ribbon Guide, 6 inch $40.80 √

3 203479-001 Take-up Core, 6 inch $5.00 √

9 173609-001 Field Kit, Printhead Assy, 203 DPI, 6 inch $495.00 √

9 173612-001 Field Kit, Printhead Assy, 300 DPI, 6 inch $695.00 √

PRINTRONIX T5000 / SL5000 Thermal Printer

Maintenance Plan Summary

PRINTRONIX Confidential Document - Not to be Duplicated.

All prices stated herein are subject to change in accordance with contract terms and conditions Page 9

C. Unique Spares T5208/T5308

Spare Spare Part Part Description List T5X04 T5X06 T5X08

Level Number Price

2 173838-001 Brush Assy, Anti-static, 8 inch $18.00 √

2 171405-001 Field Kit, Platen Assy, 8 inch $135.80 √

3 750471-001 Beam, Media Hanger, 8 inch $33.72

√

3 171484-001 Media Guard, Wide, 8 inch $66.00

√

3 173255-001 Media Guard, Wide, 8 inch, Phase 3 $24.00

3 175169-001 Damper, Media, 8 inch $13.00 √

3 170171-004 Dashpot (Gas Spring), 8 inch $25.20 √

3 171625-001 Field Kit, Lower Support Assy, 8 inch $280.58

√

3 178614-001 Field Kit, Rewinder Assy, 8 inch, Ver. 3 $380.88 √

3 171409-001 Field Kit, Ribbon Spindle, 8 inch $191.10 √

3 171598-001 Field Kit, Upper Deck Assy, 8 inch $1,001.55

√

3 170574-001 Gimbal, 8 inch, Adjustable $25.00 √

3 171592-001 Head Pressure Block Assy, 8 inch (set of 2) $166.95

√

3 172474-001 Peel/Tear Assy, T5XXX, 8 inch, Phase 2 $236.25

√

3 171086-001 Shaft, Head Pressure, 8 inch $18.66 √

3 170261-001 Shaft, Ribbon Guide, 8 inch $45.00 √

3 203480-001 Take-up Core, 8 inch $5.00 √

9 173615-001 Field Kit, Printhead Assy, 203 DPI, 8 inch $795.00 √

9 173617-001 Field Kit, Printhead Assy, 300 DPI, 8 inch $995.00 √

D. Level 1 Spares, T5X04/T5X06/T5X08

Spare Spare Part Part Description List T5X04 T5X06 T5X08

Level Number Price

1 750580-001 Belt, Platen $6.36 √ √ √

1 750581-001 Belt, Rewinder $10.56 √ √ √

1 171662-901 Controller, Assy (Must order –7001) $1,320.00 √ √ √

1 170397-901 Expansion C/T Sub-Assy $995.00 √ √ √

1 171403-001 Field Kit, DC Motor, T5000 $137.05 √ √ √

1 171635-001 Field Kit, Gap Sensor Assy $118.00 √ √ √

1 171403-001 Field Kit, Stepper Motor Assy $143.25 √ √ √

1 170826-001 Field Kit, T5000 PrintNet I/F Kit, 10/100 BaseT $595.00 √ √ √

1 750569-001 Gear, Ribbon Drive, Final $5.00 √ √ √

1 750568-001 Gear, Ribbon Drive, Intermed. $5.34 √ √ √

1 171629-001 Hardware Kit $125.00 √ √ √

1 750489-001 Power Supply Assy, Vented (Must order –7001) $350.00 √ √ √

1 178207-001 Power Supply PFC,ADJ, V3 (Ventless) $350.00 √ √ √

PRINTRONIX T5000 / SL5000 Thermal Printer

Maintenance Plan Summary

PRINTRONIX Confidential Document - Not to be Duplicated.

All prices stated herein are subject to change in accordance with contract terms and conditions Page 10

E. Level 2 Spares, T5X04/T5X06/T5X08

Spare Spare Part Part Description List T5X04 T5X06 T5X08

Level Number Price

2 171170-001 Brush Assy, Anti-static, 4 inch $31.80 √

2 173838-002 Brush Assy, Anti-static, 6 inch $16.80 √

2 173838-001 Brush Assy, Anti-static, 8 inch $18.00 √

2 152439-901 Cable Assy, Centronics I/O $30.00 √ √ √

2 170070-901 Cable Assy, P/S Control $29.04 √ √ √

2 750695-001 Cable Assy, Printhead to Controller $5.00 √ √

2 171774-001 Cable Assy, Printhead to Controller, T5X04 $12.00 √

2 750560-001 Cable Assy, Control Panel $6.54 √ √ √

2 171277-001 Clip, Head Retainer $5.00 √ √ √

2 170644-001 Control Panel Assy $359.87 √ √ √

2 750474-901 Field Kit, Media Hanger Guide $86.40 √ √ √

2 172261-001 Field Kit, Platen Assy, 4 inch $84.30 √

2 171404-001 Field Kit, Platen Assy, 6 inch $166.45 √

2 171405-001 Field Kit, Platen Assy, 8 inch $135.80 √

2 750561-001 Overlay, Control Panel (English Text) $11.70 √ √ √

2 170504-001 Overlay, International Control Panel $26.70 √ √ √

2 171239-901 Pulley, Cluster, Platen $119.45 √ √ √

2 174494-001 Pulley, Rewinder Assy., Phase 2 $177.40 √ √ √

2 172088-001 SIMM, Flash, 10 MB (with boot code) $366.00 √ √ √

2 172087-001 SIMM, Flash, 4 MB (with boot code) $238.28 √ √ √

F. Level 3 Spares, T5X04/T5X06/T5X08

Spare Spare Part Part Description List T5X04 T5X06 T5X08

Level Number Price

3 750471-003 Beam, Media Hanger 4 inch $31.20 √

3 750471-002 Beam, Media Hanger, 6 inch $31.32 √

3 750471-001 Beam, Media Hanger, 8 inch $33.72

√

3 170528-001 Blade, Ribbon Spindle $50.00 √ √ √

3 750908-001 Bracket, Dashpot, 6 and 8 inch $18.00 √ √

3 177508-001 Bracket, DashPot, 4 inch $10.44 √

3 171996-002 Bushing, Ribbon Guide LH $5.00 √ √ √

3 171996-001 Bushing, Ribbon Guide RH $5.00 √ √ √

3 140752-002 Cable, Twinax, Smart T Assy $31.20 √ √ √

3 203548-001 Clamp, Ferrite, Enclosed $15.00 √ √ √

3 172151-001 Cover, Media, 4 inch $290.88 √

3 173108-002 Cover, Side, Vented, V2 Frame $95.76 √√√

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