Potterton Promax 28 Combi ErP Manuel utilisateur

Promax Ultra Combi

User Guide

Condensing Combination Boiler

24 - 28 - 33 - 40

United Kingdom

Please keep these instructions in a safe place.

If you move house, please hand them over to the next occupier.

2© Baxi Heating UK Ltd 2015

be reproduced or transmitted in any form or by any means, or stored in any

retrieval system of any nature (including in any database), in each case whether

electronic, mechanical, recording or otherwise, without the prior written

permission of the copyright owner, except for permitted fair dealing under

Copyrights, Designs and Patents Act 1988.

Applications for the copyright owner’s permission to reproduce or make other

use of any part of this publication should be made, giving details of the proposed

use, to the following address:

The Company Secretary, Baxi Heating UK Limited,

Brooks House, Coventry Road, Warwick. CV34 4LL

Full acknowledgement of author and source must be given.

WARNING: Any person who does any unauthorised act in relation to a

1.0 Quick Reference Guide 3

2.0 Troubleshooting 4

3.0 Temperature / Care of the Boiler 6

4.0 Repressurising System & ‘Service Due’ 7

5.0 Clearances 8

6.0 Error Codes 9

7.0 Legislation 10

8.0 Warranty & Service 11

9.0 ErP Information 13

10.0 Emergency 17

11.0 Disposal 17

Section Page

Contents

Boiler Controls - see opposite page for

Operating Quick Reference Guide

(Fascia Panel removed for clarity)

0085

ISO 9001

FM 00866

The Benchmark Scheme

Baxi Heating UK Ltd is a licensed member of the Benchmark Scheme which aims

to improve the standards of installation and commissioning of domestic heating

and hot water systems in the UK and to encourage regular servicing to optimise

safety, efficiency and performance.

Benchmark is managed and promoted by the Heating and Hotwater Industry

Council. For more information visit www.centralheating.co.uk

Model Range

Potterton Promax Ultra 24 Combi ErP

G.C.No 47-393-54

Potterton Promax Ultra 28 Combi ErP

G.C.No 47-393-55

Potterton Promax Ultra 33 Combi ErP

G.C.No 47-393-56

Potterton Promax Ultra 40 Combi ErP

G.C.No47-393-57

1.0 Quick Reference Guide

DHW and CH OFF (frost protection still enabled)

Indicate errors that prevent burner from starting

Error - Not resettable by user

Water pressure too low

Indicates a resettable error

Indicates navigation in programming mode (parameter)

Indicates navigation in programming mode

Generic error

Burner lit

DHW request

Heating mode

Units for temperature

Units for pressure

Service due

Display Description

Central Heating (CH)

Temperature Adjustment

Boiler Information View Standby - Reset - Esc

Key to Controls

Display showing all available segment

Summer - Winter - Only Heating

Mode

Domestic Hot Water (DHW)

Temperature Adjustment

Summer - DHW only request mode

Winter - DHW & CH request mode

Only Heating - Only CH request mode

NOTE: When altering any settings it is necessary that

the buttons are FIRMLY pressed for several seconds.

Standby - Reset - Esc

Boiler Information View

Increase CH Temperature Button *

Decrease CH Temperature Button *

* Important Note: If your control system is fitted

with the Optional Outdoor Sensor, these buttons

will affect it’s operation. Please consult your

installer for advice.

Increase DHW Temperature Button

Decrease DHW Temperature Button

Summer / Winter / Only Heating Mode Button

2.0 Troubleshooting

4© Baxi Heating UK Ltd 2015

Boiler not working

START

Make sure the gas

supply is turned ON

and check if other

gas appliances are

operating (e.g. fire,

cooker).

If no gas, consult

your supplier.

Is there electricity to the

boiler ? Is the display lit ?

Check electrical supply to

boiler is switched on.

YES Is the Burner Flame

showing.

Burner Flame

(Indicates burner

is on)

Boiler operating

satisfactorily.

YES

YES Is the E and R symbol

illuminated or flashing ?

YES

Press the Reset Button

Error

Symbol

Reset Button

If it does

not reset

CONTACT YOUR

INSTALLER OR

SERVICE

ENGINEER.

Reset

Symbol

Is the Spanner symbol

illuminated or flashing ?

YES

Spanner

Symbol

Boiler

Temperature

Central Heating

Error Code

Flame

Failure

2.0 Troubleshooting

Is the Timer ON and

calling for heat ?

Is the Room Thermostat (if

fitted) set high enough ?

Typical

examples of

external timer

Ensure timer is set for Central

Heating ON (see any

instructions supplied with timer)

YES YES

Turn Room Thermostat

to maximum setting

(typical example shown)

If you don’t know what you need to do

to get the boiler to light, or need help

with the system and controls, contact

your installer as soon as possible

CH ON CH OFF

bar

Is the Central Heating

System Pressure between 1

and 2.5 bar ?

If the reading* falls below 1 bar

repressurise the system as

described in section 4.1.

Error Code 118 showing low

pressure.

YES

*To display the water pressure

press 6 times. ‘05’ will alternate

with the system pressure.

(NOTE: When the pump is running

the gauge under the boiler may

show a slightly different reading to

the display)

3.0 Temperature / Care of the Boiler

6© Baxi Heating UK Ltd 2015

3.1 To increase or decrease the boiler temperature

1. Press the ( ) to increase the CH temperature.

2. Press the ( ) to decrease the CH temperature.

NOTE: An NTC device is positioned in the heat exchanger

which shuts down the appliance if the boiler temperature

exceeds 100°C. Press the ( ) button to re-establish

normal operating conditions.

3.2 To increase or decrease the domestic hot water

(DHW) temperature

1. Press the ( ) to increase the DHW temperature.

2. Press the ( ) to decrease the DHW temperature.

3.3 Summer - Winter - Only Heating Mode

1. Press ( ) button until the required mode appears:-

2. See 3.1 or 3.2 to set the required temperature.

3.4 Cleaning the Outercase

The painted panels should be wiped with a damp cloth and

then dried completely. DO NOT USE ABRASIVE CLEANING

AGENTS.

3.5 Boiler Frost Protection

1. The boiler incorporates an integral frost protection feature

that will operate in both CH & DHW modes, and also when in

standby ( displayed).

2. If the boiler temperature falls below 5° C, then the boiler will

operate until the water temperature has been raised.

3. Further protection may be required for the system. Consult

your installer for details.

3.6 Information Display

1. The table opposite shows information that can be displayed

by pressing the button.

2. Press to return to the normal display.

Central Heating

Temperature Adjustment

Display Screen

Domestic Hot Water

Temperature Adjustment

Summer - DHW only request mode

Winter - DHW & CH request mode

Only Heating - Only CH request mode

Summer - Winter - Only Heating

Mode

The button can be pressed so that the display shows the following

information:-

1 press - ‘00’ alternates with Sub-Code (only when fault on boiler) or ‘000’

2 presses - ‘01’ alternates with CH Temperature

3 presses - ‘02’ alternates with Outside Temperature (where Sensor fitted)

4 presses - ‘03’ alternates with DHW Temperature

5 presses - ‘04’ alternates with DHW Temperature

6 presses - ‘05’ alternates with System Water Pressure

7 presses - ‘06’ alternates with Return Temperature

8 presses - ‘04’ alternates with Flue Temperature

9 presses - ‘05’ alternates with Heat Exchanger Temperature

4.0 Repressurising System & ‘Service Due’

bar

4.1 Central Heating System Pressure

1. The normal operating water pressure is between 1

and 2.5 bar (Fig. 1). If the pressure exceeds 3 bar the

safety pressure valve will operate and a fault is indicated

(E117 displayed). Contact your installer.

2. It may be necessary to repressurise the system

occasionally (as Fig. 2 or E118 displayed). A filling device

(the filling loop) will be fitted on the system. This will be

on the boiler itself, or on pipework near to the boiler.

3. If you are unsure of its position, or cannot identify it,

consult the installer who fitted the boiler.

4. The filling loop consists of two taps and a separate

copper pipe with connection fittings.

5. Only when repressurising should the copper pipe be

connected between the two taps. Ensure that the nuts

on the pipe ends are tightened onto the taps.

6. Fully open one of the taps first, and then while

watching the pressure gauge, carefully open the second

tap.

7. The system pressure is shown at all times on the

gauge under the boiler and can be viewed on the display

when there is power to the boiler.

8. To display the water pressure press 6 times. ‘05’

will alternate with the system pressure. (NOTE: When

the pump is running the gauge under the boiler may

show a slightly different reading to the display)

9. When the needle on the gauge or figures on the

display indicate 1 or more turn both taps off.

10. Disconnect the copper pipe from the taps (a small

amount of water may be present) and remove it. Keep

the pipe in a safe place for future use.

4.2 ‘Service Due’ Message

1. After 11 months operation the ‘Service Due’ message will

be shown on the boiler display.

2. Please contact your Installer, Annual Service Provider or

Baxi Customer Support on 0344 871 1525 to arrange your

Annual Service.

Fig. 1

Fig. 2

Normal Pressure

Requires

Repressurising

Pressure Gauge

Front and Side Panel

removed for clarity

View Under

Appliance

‘Service Due’

Message

‘Sd’ will show for

three seconds,

alternating with the

boiler temperature.

Filling Loop on

Boiler Taps

Copper Pipe in

position

Blanking Caps

fitted

5.0 Clearances

8© Baxi Heating UK Ltd 2015

5.1 For your Safety

1. This appliance must have been installed in accordance

with the manufacturer’s instructions and the regulations

in force.

2. Any modification that may interfere with the normal

operation of the appliance without express written

permission from the manufacturer or his agent could

invalidate the appliance warranty. In GB this could also

infringe the Gas Safety (Installation and Use) Regulations.

3. Your boiler must not be operated without the casing

correctly fitted.

4. Do not interfere with any sealed components on this

boiler.

5. Take note of any warning labels on your boiler.

6. Your boiler should have the following minimum

clearances for Safety and Maintenance

(Figs. 3 & 4):-

Top - 175mm

Bottom - 150mm*

Left side - 5mm

Right Side - 5mm

Front - 5mm (In Operation)

- 450mm (For Servicing)

*This is MINIMUM recommended dimension. Greater

clearance will aid installation and maintenance.

7. If your boiler is installed in a compartment, do not use

it for storage purposes. Do not obstruct any purpose

provided ventilation openings.

8. Flammable materials must not be stored in close

proximity to your boiler.

9. Avoid skin contact when your boiler is in operation, as

some surfaces may get hot e.g. pipework.

10. Ensure that the flue terminal, outside the house,

does not become damaged or obstructed, particularly

by foliage.

11. It is important that the condensate drain system is

not blocked, modified or damaged in any way as this

would affect the operation of your boiler. Your installer

should have insulated any exposed pipework.

GB - Heating Industry definition meaning England, Scotland,

Wales, Northern Ireland, Isle of Man and the Channel Isles

5mm

450mm

For Servicing

Purposes

Fig. 3

Fig. 4

In Operation

At least

1.5°

150mm* Min

763mm

450mm

175mm Min (300mm

Min if using 80/125mm

flueing system)

5mm Min 5mm Min

355mm

(345mm with flap removed)

6.0 Error Codes

6.1 List of Error Codes

1. The display shows two types of signals: and .

In both cases the display shows symbol and the numeric

value of the error (see the “error table” below).

2. The spanner cannot be reset by the user. Please

contact your Installer, Annual Service Provider or Baxi

Customer Support on 0344 871 1525.

3. Fault errors can be reset by pressing the button.

WARNING: If an error code (if different from the ones

described below) appears on the display or a certain fault

appears frequently, contact your Installer, Annual Service

Provider or Baxi Customer Support on 0344 871 1525.

Gas Valve Connection Cable

Gas Valve Fault

Central Heating NTC Fault

Flue NTC Fault

Central Heating Return NTC Fault

Calibration Required

Pre-circulation Fault

Safety Thermostat Operated

Primary System Water Pressure Too High

Primary System Water Pressure Too Low

Circulation Fault (Primary)

Flame Failure

Flue NTC Operated

Interruption Of Gas Supply or Flame Failure

Elapsed Time - Gas Valve Open Without Gas

Interruption Of Gas Supply (Internal Error)

Flow/Return Sensor Temperature Test

Fan or Fan Wiring Fault

Circulation Fault (Dry Fire)

Hot Water NTC Fault

False Flame

109

110

117

118

125

128

130

133

134

135

154

160

270

321

384

Table Of Error Codes

Fig. 5

7.0 Legislation

7.1 Installation, Commissioning, Service & Repair

1. This appliance must be installed in accordance with the

manufacturer’s instructions and the regulations in force. Read

the instructions fully before installing or using the appliance.

2. In GB, this must be carried out by a competent person as

stated in the Gas Safety (Installation & Use) Regulations.

3. Definition of competence: A person who works for a Gas

Safe registered company and holding current certificates in the

relevant ACS modules, is deemed competent.

4. In IE (Eire), this must be carried out by a competent person

as stated in I.S. 813 “Domestic Gas Installations”.

Lifting - This product should be lifted and handled by two

people. Stooping should be avoided and protective equipment

worn where necessary. Carrying & lifting equipment should be

used as required, e.g. when installing in a loft space.

All Gas Safe registered engineers carry an ID card with their

licence number and a photograph. You can check your

engineer is registered by telephoning 0800 408 5500 or online

at www.gassaferegister.co.uk

The boiler meets the requirements of Statutory Instrument

“The Boiler (Efficiency) Regulations 1993 No 3083” and is

deemed to meet the requirements of Directive 92/42/EEC on

the energy efficiency requirements for new hot water boilers

fired with liquid or gaseous fuels:-

Type test for purpose of Regulation 5 certified by:

Notified Body 0085.

Product/Production certified by:

Notified Body 0086.

Ref: 86-BL-647

For GB/IE only.

7.2 Benchmark Commissioning Checklist

1. Please ensure that the installer has fully completed the

Benchmark Checklist on the inside back pages of the

installation instructions supplied with the product and that you

have signed it to say that you have received a full and clear

explanation of its operation. The installer is legally required to

complete a commissioning checklist as a means of complying

with the appropriate Building Regulations (England and

Wales).

2. All installations must be notified to Local Area Building

Control either directly or through a Competent Persons

Scheme. A Building Regulations Compliance Certificate will

then be issued to the customer who should, on receipt, write

the Notification Number on the Benchmark Checklist.

3. This product should be serviced regularly to optimise its

safety, efficiency and performance. The service engineer should

complete the relevant Service Record on the Benchmark

Checklist after each service.

4. The completed Benchmark Checklist may be required in the

event of any warranty work.

Ce manuel convient aux modèles suivants

Table des matières

Autres manuels Potterton Chaudière

Potterton

Potterton Lynx 2 Guide rapide

Potterton

Potterton 15 HE Plus Instructions d'installation et d'entretien

Potterton

Potterton 50e Fiche technique

Potterton

Potterton Promax Combi HE Plus A Range Instructions d'installation et d'entretien

Potterton

Potterton Performa 24 Eco HE Mode d’emploi

Potterton

Potterton Performa 24i HE Guide rapide

Potterton

Potterton Puma Flowsure+ Instructions d'installation et d'entretien

Potterton

Potterton Performa 30 HE Manuel utilisateur

Potterton

Potterton Netaheat Electronic 6/10 Note de version

Potterton

Potterton Gold HE A Range Instructions d'installation et d'entretien

Potterton

Potterton Osprey 2 CFL 125 Guide de l'utilisateur

Potterton

Potterton SIRIUS THREE FS 130 Guide de dépannage

Potterton

Potterton NXR4i Manuel utilisateur

Potterton

Potterton Paramount three 30 Manuel utilisateur

Potterton

Potterton Gold 24 HE Instructions d'installation et d'entretien

Potterton

Potterton WH 46 Manuel utilisateur

Potterton

Potterton Promax Combi HE Plus A Range Mode d’emploi

Potterton

Potterton Prorile Prima 30e Manuel utilisateur

Potterton

Potterton Paramount five 50 Manuel utilisateur

Potterton

Potterton Boiler Manuel utilisateur

Potterton

Potterton PROMAX 24 Manuel

Potterton

Potterton Suprima 30 HE Mode d’emploi

Potterton

Potterton Performa 24 Note de version

Potterton

Potterton Sirius two FS 70 Manuel utilisateur

Manuels Chaudière populaires d'autres marques

Vaillant

Vaillant uniSTOR VIH SW GB 500 BES Manuel utilisateur

Radijator

Radijator BIO max 23.1 Manuel utilisateur

Brunner

Brunner BSV 20 Manuel utilisateur

Buderus

Buderus Logamax GB062-24 KDE H V2 Manuel utilisateur

UTICA BOILERS

UTICA BOILERS TriFire Manuel utilisateur

Joannes

Joannes LADY Series Manuel

ECR International

ECR International UB90-125 Manuel d'instructions

Froling

Froling FHG Turbo 3000 Manuel utilisateur

Froling

Froling P4 Pellet 8 - 105 Manuel utilisateur

U.S. Boiler Company

U.S. Boiler Company K2 Manuel utilisateur

Henrad

Henrad C95 FF Manuel utilisateur

NeOvo

NeOvo EcoNox EF 36 Manuel utilisateur

Eco Hometec

Eco Hometec EC 25 COMPACT Manuel utilisateur

Viessmann

Viessmann VITODENS 200 Mode d’emploi

Baxi

Baxi Prime 1.24 Manuel utilisateur

REXNOVA

REXNOVA ISA 20 BITHERMAL Manuel utilisateur

Radiant

Radiant R2K 55 Manuel

Worcester

Worcester Greenstar 36LXi Manuel utilisateur