Potterton Performa 24 Eco HE Mode d’emploi

Reset Burner On

Flame Failure

Power On

bar

Performa

24 Eco HE

Condensing

Combination Boiler

You can rely on

User Guide and

Important Warranty Information

Please keep these instructions in a safe place.

If you move house, please hand them over to

the next occupier.

2© Baxi Heating UK Ltd 2011

Natural Gas

Potterton Performa 24 Eco HE

G.C.No47 393 11

1.0 Quick Reference Guide 3

2.0 Troubleshooting 4

3.0 Repressurising the System 6

4.0 Fault Indication 7

5.0 Clearances & Cleaning 8

6.0 Legislation 9

7.0 Notes 10

8.0 Emergency 11

9.0 Warranty & Service 12

Section Page

Contents

Boiler Controls - see opposite page

for Operating Quick Reference Guide

Where fitted, user label for optional

timer to be applied here.

be reproduced or transmitted in any form or by any means, or stored in any

retrieval system of any nature (including in any database), in each case whether

electronic, mechanical, recording or otherwise, without the prior written

permission of the copyright owner, except for permitted fair dealing under

Copyrights, Designs and Patents Act 1988.

Applications for the copyright owner’s permission to reproduce or make other

use of any part of this publication should be made, giving details of the proposed

use, to the following address:

The Company Secretary, Baxi Heating UK Ltd,

Brooks House, Coventry Road, Warwick. CV34 4 LL

Full acknowledgement of author and source must be given.

WARNING: Any person who does any unauthorised act in relation to a

0086

ISO 9001

FM 00866

The Benchmark Scheme

Baxi Heating UK Ltd is a licensed member of the Benchmark Scheme which aims

to improve the standards of installation and commissioning of domestic heating

and hot water systems in the UK and to encourage regular servicing to optimise

safety, efficiency and performance.

Benchmark is managed and promoted by the Heating and Hotwater Industry

Council. For more information visit www.centralheating.co.uk

1.0 Quick Reference Guide

Reset Burner On

Flame Failure

Power On

bar

Reset

Burner On

Flame Failure

Power On

bar

ON/OFF/Reset

Selector Switch

Indicator Neons Central Heating

Temperature Control

Domestic Hot Water

Temperature Control

System Pressure Gauge

OFF Position

The boiler will not operate.

Central Heating Temperature Control

Turn the knob clockwise to increase or anticlockwise to decrease the temperature.

Range 35 - 85° C.

Domestic Hot Water Temperature Control

Turn the knob clockwise to increase or anticlockwise to decrease the temperature.

Range 35 - 65° C.

Power On Indicator - The indicator will illuminate when there is power to the boiler.

Flame Failure Indicator - The indicator will illuminate when the burner has not fired.

Burner On Indicator - The indicator will illuminate when the burner has fired and is heating

your central heating or domestic hot water.

Central Heating System Pressure - The normal operating water pressure is shown when the

needle is between 1 and 2.5 bar. If the pressure exceeds 3 bar the safety pressure valve will

operate and a fault is indicated. Contact your Installer.

Reset

Central Heating & Hot Water

Both Heating & Hot Water will operate.

Reset

Hold for approx 5 seconds and release.

Indicator Neons

Position of

Optional Timer

Reset

Domestic Hot Water

Hot Water will operate.

2.0 Troubleshooting

4© Baxi Heating UK Ltd 2011

START

Make sure the gas supply is

turned ON and check if other

gas appliances are operating

(e.g. fire, cooker).

If no gas, consult your

supplier.

Is the ON/OFF/Reset

Select Switch in the

( ) position and

the Power ON

Indicator lit ?

Is the ( ) and the ( )

indicator neon on ?

Burner On

Flame Failure

Power On

Check electricity to the

boiler is switched on.

Reset

Power On

Indicator

Burner On

Flame Failure

Power On

Burner On

Indicator

Boiler operating satisfactorily.

bar

Is the Central Heating System

Pressure needle in the GREEN

section, between 1 and 2.5 bar ?

If the reading falls below 1 bar

repressurise the system as

described in section 3.1.

Is the ( ) indicator neon on?

Boiler not working

YES YES

YES

Turn the ON/OFF/Reset

Selector Switch to Reset.

YES

If boiler does not

Reset

Power On

Indicator

Burner On

Flame Failure

Power On

Flame Failure

Indicator

2.0 Troubleshooting

Is the Timer ON and calling for

heat ?

Ensure timer is set for Central

Heating ON (see any

instructions supplied with

timer).

Is the Room Thermostat (if

fitted) set high enough ?

Turn Room Thermostat to

maximum setting (typical

example shown).

If you don’t know what you need to do to

get the boiler to light, or need help with

the system and controls, contact your

installer as soon as possible.

YES

CONTACT YOUR

INSTALLER OR

SERVICE ENGINEER.

YES

CH ON CH OFF

Typical

examples of

external timer

3.0 Repressurising the System

6© Baxi Heating UK Ltd 2011

bar

Fig. 1

Fig. 2

Normal Pressure

Requires

Repressurising

Tap

Cap

Wing Nut

Loop Connected

Boiler Taps &

Connections, as

viewed from

underneath

3.1 Central Heating System Pressure

1. The water pressure in the central heating system is

indicated by the pressure gauge.

2. With the system cold and the boiler not operating the

pressure should be at least 0.5 bar. During operation the

pressure should not exceed 2.5 bar, and will normally be

between 1.0 and 2.0 (Fig. 1).

3. A pressure of 3 or greater indicates a fault. The safety

pressure relief valve will operate at a pressure of 3 (Fig. 3). It

is important that your Installer or Service Engineer is

contacted as soon as possible.

4. The minimum pressure for correct operation is 0.5. If the

pressure falls below 0.5, this may indicate a leak on the

central heating system (Fig. 2).

3.2 To Repressurise the System

1. The procedure is for the optional filling loop kit when

fitted. However, even if your boiler has an external loop, the

principle is similar.

2. Look at the boiler from underneath. There will be two taps

at the end of copper pipes, one with a blanking cap on the

end. Do not operate these taps yet.

3. Your installer will have left a metal braided hose (the ‘filling

loop’) with you for safe keeping.

4. This loop MUST be connected to the taps. Remove the

blanking cap and set aside.

5. Connect the loop to the taps with the wing nuts. These

should be hand tightened.

6. Carefully open the handles on both taps and check the

boiler pressure gauge. Once the needle on the gauge is

above the 0.5 mark both taps can be closed.

7. Undo the two wing nuts, remove the loop and refit the

blanking cap. Put the loop in a safe place for future use.

bar

Fault

Fig. 3

4.0 Fault Indication

4.1 Fault Indication

1. Your Potterton Performa 24 Eco HE has three neon

indicators. The upper two function as boiler on and fault

indicators.

2. Depending on the nature of the fault the upper two neons

will illuminate, go off or flash.

3. There are five possible combinations, each indicating one

or more fault conditions. These are described below.

The flue or flue terminal is blocked or obstructed in some

way, or there is an internal fault.

If there is no external blockage of the flue that can be easily

removed contact your Installer or Service Engineer.

The circulating pump is faulty or the system pressure has

dropped. Check the system pressure (see page 7). If the

pressure is in the normal range a pump fault is indicated.

Contact your Installer or Service Engineer.

A fault on the boiler temperature sensor is indicated. Contact

your Installer or Service Engineer.

The primary system or the boiler has overheated. Allow the

boiler to cool. Turn the selector switch fully anti-clockwise

against the spring pressure to the ‘Reset’ position and hold for

at least 2 seconds.

If this occurs repeatedly contact your Installer or Service

Engineer.

If the boiler does not relight after resetting it is possible that

the flue has overheated. Contact your Installer or Service

Engineer.

The burner has failed to light, or incomplete lighting of the

burner has occurred. Turn the selector switch fully anti-

clockwise against the spring pressure to the ‘Reset’ position

and hold for at least 2 seconds.

If this occurs repeatedly contact your Installer or Service

Engineer.

If the boiler does not relight after resetting blockage of the

condensate drain or trap has occurred. Contact your Installer

or Service Engineer.

Burner On

Flame Failure

Power On

Off

Fast Flashing (2 every second)

Burner On

Flame Failure

Power On

Off

Slow Flashing (1 every 2 seconds)

Burner On

Flame Failure

Power On

Slow Flashing (1 every 2 seconds)

Burner On

Flame Failure

Power On

Slow Flashing (1 every 2 seconds)

Burner On

Flame Failure

Power On

Off

Reset Position

5.0 Clearances & Cleaning

8© Baxi Heating UK Ltd 2011

Fig. 4

200mm Min

780mm

450mm

200mm Min

5mm Min

450mm Min

For Servicing

Purposes

In Operation

20mm/5mm Min

see *NOTE: 5.1 For your Safety

1. This appliance must have been installed in accordance

with the manufacturer’s instructions and the regulations

in force.

2. Any modification that may interfere with the normal

operation of the appliance without express written

permission from the manufacturer or his agent could

invalidate the appliance warranty. In GB this could also

infringe the Gas Safety (Installation and Use) Regulations.

3. Your boiler must not be operated without the casing

correctly fitted.

4. Do not interfere with any sealed components on this

boiler.

5. Take note of any warning labels on your boiler.

6. Your boiler should have the following minimum

clearances for Safety and Maintenance

(Fig. 34):-

Top - 200mm

Bottom - 200mm

Left side - 5mm

Right Side - 5mm

Front - 5mm (In Operation)

- 450mm (For Servicing)

* NOTE: The boiler can be operated with a

clearance of 5mm at the right. This is also sufficient

for routine maintenance. However a clearance of

20mm is required if it is necessary to remove the

secondary heat exchanger. This should be considered

when siting the appliance and in the event of any

subsequent alteration in the area of installation.

7. If your boiler is installed in a compartment, do not use

it for storage purposes. Do not obstruct any purpose

provided ventilation openings.

8. Flammable materials must not be stored in close

proximity to your boiler.

9. Avoid skin contact when your boiler is in operation, as

some surfaces may get hot e.g. pipework.

10. Ensure that the flue terminal, outside the house,

does not become damaged or obstructed, particularly

by foliage.

11. It is important that the condensate drain system is

not blocked, modified or damaged in any way as this

would affect the operation of your boiler. Your installer

should have insulated any exposed pipework.

5.2 Cleaning the Outer case

The painted panels should be wiped with a damp cloth

and then dried completely. DO NOT USE ABRASIVE

CLEANING AGENTS.

GB - Heating Industry definition meaning England, Scotland,

Wales, Northern Ireland, Isle of Man and the Channel Isles

Reset

Burner On

Flame Failure

Power On

bar

6.0 Legislation

6.1 Installation, Commissioning, Service & Repair

1. This appliance must be installed in accordance with the

manufacturer’s instructions and the regulations in force. Read

the instructions fully before installing or using the appliance.

2. In GB, this must be carried out by a competent person as

stated in the Gas Safety (Installation & Use) Regulations.

3. Definition of competence: A person who works for a Gas

Safe registered company and holding current certificates in the

relevant ACS modules, is deemed competent.

4. In IE (Eire), this must be carried out by a competent person

as stated in I.S. 813 “Domestic Gas Installations”.

All Gas Safe registered engineers carry an ID card with their

licence number and a photograph. You can check your

engineer is registered by telephoning 0800 408 5500 or online

at www.GasSafeRegistered.co.uk

The boiler meets the requirements of Statutory Instrument

“The Boiler (Efficiency) Regulations 1993 No 3083” and is

deemed to meet the requirements of Directive 92/42/EEC on

the energy efficiency requirements for new hot water boilers

fired with liquid or gaseous fuels:-

Type test for purpose of Regulation 5 certified by:

Notified Body 0085.

Product/Production certified by:

Notified Bodies 0086.

For GB/IE only.

6.2 Benchmark Commissioning Checklist

Please ensure that the installer has fully completed the

Benchmark Checklist on the inside back pages of the installation

instructions supplied with the product and that you have signed

it to say that you have received a full and clear explanation of

its operation. The installer is legally required to complete a

commissioning checklist as a means of complying with the

appropriate Building Regulations (England and Wales).

All installations must be notified to Local Area Building Control

either directly or through a Competent Persons Scheme. A

Building Regulations Compliance Certificate will then be issued

to the customer who should, on receipt, write the Notification

Number on the Benchmark Checklist.

This product should be serviced regularly to optimise its safety,

efficiency and performance. The service engineer should

complete the relevant Service Record on the Benchmark

Checklist after each service.

The Benchmark Checklist may be required in the event of any

warranty work and as supporting documentation relating to

home improvements in the optional documents section of the

Home Information Pack.

7.0 Notes

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