Polycom Pano Manuel de service
ADMINISTRATOR GUIDE 1.2.2 | September 2019 | 3725-42460-005A
Polycom® Pano™
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the express written permission of Polycom.
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that you have read, understand and agree to be bound by the terms and conditions of the End User
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for the product.
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patents and/or pending patent applications held by Polycom, Inc.
Open Source Software Used in this Product This product may contain open source software. You may
receive the open source software from Polycom up to three (3) years after the distribution date of the
applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing
the software to you. To receive software information, as well as the open source software code used in
this product, contact Polycom by email at [email protected] (for video products) or
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Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this
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Contents
Before You Begin................................................................................................4
Get Help.............................................................................................................................. 4
Getting Started................................................................................................... 5
Features and Capabilities................................................................................................... 5
Hardware Features...................................................................................................5
System Indicator Lights.......................................................................................................7
Powering On and Off...........................................................................................................7
Power On the Device............................................................................................... 8
Power Off the Device................................................................................................8
Managing the System......................................................................................................... 8
Access the System Web Interface............................................................................8
Access the Polycom Cloud Service Administration Portal from the System
Web Interface...................................................................................................... 9
Access the Polycom Cloud Service Administration Portal from an Assigned
URL................................................................................................................... 10
Setup Wizard.....................................................................................................11
Modes of Operation...........................................................................................................11
Change System Default Credentials................................................................................. 11
Set Up System Manually...................................................................................................12
Provision the System........................................................................................................ 12
General Settings...............................................................................................13
Set the Local Interface Language..................................................................................... 13
Set the System Web Interface Language......................................................................... 13
Customizing Your Home Screen....................................................................................... 13
Customize Your Home Page.................................................................................. 13
Revert to the Default Home Screen Background................................................... 14
Change Network Name.......................................................................................... 14
Customizing Your System Status Bar............................................................................... 14
Display IP Addresses on System Status Bar......................................................... 14
Change Network Name.......................................................................................... 15
Set the Date and Time...................................................................................................... 15
Set Device and Room Names...........................................................................................16
Register with Polycom Cloud Service............................................................................... 16
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Provisioning Service........................................................................................17
Enable a Provisioning Service.......................................................................................... 17
Register with a Provisioning Service.................................................................................18
Disable a Provisioning Service..........................................................................................18
Network Settings.............................................................................................. 19
Configuring the Primary Network (LAN) Settings..............................................................19
LAN Status Lights...................................................................................................19
Obtain IP Addresses Automatically ....................................................................... 19
Configure IPv4 Settings..........................................................................................20
Configure IPv6 Settings..........................................................................................20
Configure DNS Settings......................................................................................... 21
Configure LAN Options.......................................................................................... 21
Configuring the Secondary Network (Wi-Fi) Settings........................................................22
Configure Wi-Fi Settings........................................................................................ 22
Disable the Secondary Network (Wi-Fi)................................................................. 25
Monitor Settings............................................................................................... 26
HDMI I/O........................................................................................................................... 26
Supported HDMI Input Resolutions........................................................................27
Supported HDMI Output Resolutions and Frame Rates........................................ 27
Supported Displays........................................................................................................... 27
Tested Touch-Capable Monitors.............................................................................27
Configure Monitor Settings................................................................................................28
Security............................................................................................................. 30
PKI Certificates................................................................................................................. 30
How the System Uses PKI Certificates.................................................................. 31
Create a Certificate Signing Request..................................................................... 31
Configure Certificate Validation Settings................................................................ 32
Install a Certificate..................................................................................................33
View a Certificate....................................................................................................33
Delete a Certificate.................................................................................................34
Change Local Account Credentials...................................................................................34
Disable the Security Code.................................................................................................34
Wireless and Screen Mirroring Options............................................................................ 35
Wireless Bands for Miracast-Certified Devices...................................................... 35
Enable Wireless Settings....................................................................................... 35
Disable Wireless Settings.......................................................................................37
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Encryption......................................................................................................................... 37
Limit or Disable the Ability to Save Content...................................................................... 40
Content Sharing............................................................................................... 41
Content Sharing Options...................................................................................................41
System Maintenance........................................................................................42
Resetting the System........................................................................................................ 42
Perform a Factory Reset........................................................................................ 42
Reset System Settings........................................................................................... 43
Updating System Software................................................................................................44
Choose a Software Update Method....................................................................... 44
Manually Update Software..................................................................................... 45
Automatically Update Software.............................................................................. 45
Update Software with a USB Flash Drive...............................................................45
Downgrading System Software.........................................................................................46
Polycom Cloud Service................................................................................... 47
The Poly Cloud Services Portal........................................................................................ 47
Polycom Cloud Service Administration Guide...................................................................48
Troubleshooting............................................................................................... 49
Blurry Miracast Video........................................................................................................ 49
Download Logs................................................................................................................. 49
Contact Polycom Support................................................................................................. 50
Contents
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Before You Begin
Topics:
▪Get Help
This information is for administrators who need to configure, manage, customize, and troubleshoot
Polycom® Pano™ devices.
Polycom recommends that you record your device’s serial number and have it available for setup and
troubleshooting. The serial number is printed on the device and the shipping box labels. It also is listed on
the Dashboard of the system web interface.
Get Help
For more information about installing, configuring, and administering Polycom products, refer to Polycom
Support.
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Getting Started
Topics:
▪Features and Capabilities
▪System Indicator Lights
▪Powering On and Off
▪Managing the System
Features and Capabilities
The Pano device provides real-time collaboration with the following features:
▪ Up to full 4K performance for sending content streams to high-definition monitors with or without
touch capabilities. Meeting participants simultaneously stream content onto the monitor or
interactively annotate and control content.
▪ Support for multiple content streams from AirPlay®- and Miracast®-certified devices, the Polycom®
Content™ App, and HDMI connections.
▪ Integration with supported Polycom video systems.
▪ Integrated toolbar with high-performance annotation capabilities.
▪ Cloud connectivity for remote administrator access.
▪ System security with 802.1X authentication for wired connections and PKI certificates.
▪ Device management with Polycom® RealPresence™ Resource Manager.
▪ Remote administrator access for managing standalone devices.
Note: Audio transmission in Miracast mirroring is best-effort. For Windows 10 or Android devices,
Miracast audio-video synchronization isn’t guaranteed.
Hardware Features
Polycom designed the Pano device system to be always connected and powered. The system includes
limited cable and Wi-Fi connections to simplify setup, and its compact design fits most space
requirements.
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Front and Side Feature Descriptions
Reference Number Feature
1 LED indicator of system status and button to initiate factory reset
2 Security cable lock slot on the side
Back Panel Feature Descriptions
Reference Number Feature
1 HDMI input port
2 Analog audio output
3 HDMI output port
Getting Started
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Reference Number Feature
4 USB 3.0 host port
If you plug a dongle for a wireless pointing device into the USB 2.0 port and connect a
USB flash drive to the USB 3.0 port, the wireless pointing device may not function
properly.
5 USB 2.0 host port
If you plug a dongle for a wireless pointing device into the USB 2.0 port and connect a
USB flash drive to the USB 3.0 port, the wireless pointing device may not function
properly.
6 10/100/1000 Ethernet port
The device ships with this Ethernet port covered. This port is reserved for future use.
7 10/100/1000 Ethernet port powered with PoE+ PD
This port supports IEEE 1588 for time synchronization with devices in a room.
8 2.0 mm jack for optional external 54 V DC power adapter
System Indicator Lights
The LED on the front of the Pano device system provides the following information.
Indicator Light System Status
Off or blinking red light System is disconnected, cannot initialize, or has encountered a severe
malfunction
Steady white light System is initializing
Steady blue light System is running
Alternating blue and amber lights System is in software update or factory restore mode
Powering On and Off
The system turns on when you plug it into a power source. The system doesn’t have a power button, so
you must unplug the power cable to turn it off.
You can power the device with the following:
▪ Power over Ethernet+ (PoE+) IEEE 802.3at Type 2 (Link Layer Discovery Protocol [LLDP]
negotiation is supported for switches that require it)
▪ 2.0 mm power adapter
Remember the following when powering the Pano device:
Getting Started
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▪ When you connect both a PoE+ source and power adapter, the power adapter takes precedence.
▪ The device reboots when you connect or disconnect the power adapter.
▪ The Pano device supports only PoE 2-event classification mode. Depending on the model, you may
need to configure your switch to support the 2-event classification mode before the system is able
to receive proper power from the component. If necessary, check the switch user manual for
instructions to activate this feature.
▪ Powering a Consumer Electronics Control (CEC)-enabled monitor off and on disrupts how the Pano
device functions and requires you to restart the device. To avoid these issues, Polycom
recommends disabling the monitor's CEC setting. (Note: CEC may have a different name
depending on the monitor manufacturer.)
Power On the Device
You need to connect all of the related equipment that you intend to use before connecting the power
source to the Pano device.
Procedure
1. Connect the Pano device to the monitor using an HDMI cable.
2. Optional: Connect the touch-capable monitor to the bottom USB port.
3. Connect the LAN cable.
Note: You might experience a low signal strength when connecting the device with a LAN cable
longer than 30 m (100 ft). Polycom recommends that you use an externally powered
Ethernet hub or PoE switch to limit the LAN cable length to shorter than 30 m (100 ft).
4. Connect the power source.
The device is considered on.
Power Off the Device
Powering off your Pano device depends on how you have it connected.
Procedure
»Choose one of the following options to power off your device.
▪ Disconnect the power adapter.
▪ Disconnect the LAN cable if your device is using PoE+.
If your setup includes both connections, you must disconnect both cables.
Managing the System
After you run the setup wizard, you can configure, manage, and monitor your Pano device using its web
interface.
Access the System Web Interface
You can access the Pano system web interface.
▪ You must use a supported web browser with cookies enabled to access the system web interface.
Getting Started
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