Polycom VVX 300 Manuel utilisateur

Polycom VVX300-310

VoIP User Guide

Polycom VVX300/310

Polycom VVX300-310

Hosted VoIP Services

Welcome to GCI Hosted VoIP services. Detailed below is a basic user guide

outlining the simplicity of the service. Depending on the type of handset you

use, some of the functions will be visible on a “soft key” (a button on the

handset with the service already registered). The “soft keys” are normally

associated with digital handsets whereas analogue handsets will require a

manual input of access codes to use the service. Common features of the

Polycom VVX300/310 digital handset are detailed below:

Polycom SoundPoint VVX300/310

Phone Feature Description

1. Handset Pick up to make or answer a call.

2. LCD Screen Displays date and time, line

extensions, and softkey options.

3. Line keys, 6 Line Keys on the VVX300/310

4. Menu Key. This provides multi options as

follows: Directory, Call history, Phone settings

etc

5. Menu Scroll wheel, quick search for call

history or selecting options from menu. LEFT

key =back, UP key = speed dial, RIGHT

Key = placed calls, DOWN key = received calls

6. Headset Key, if preferred audio device is handset, you can use a headset ad-

hoc by pressing this key.

7. Speaker key, pressing this key will put a private call onto speakerphone.

8. Mute button: Press to mute/unmute the phone. When phone is muted, this

button changes to ‘RED’

9. Alphanumeric keypad

10. Volume button Press + to increase the volume and - to lower the volume of

the handset, headset, speaker (when the handset is o the phone), or ringer

volume (when the handset is on the phone).

11. Hold Key, press during a call to put caller on hold, press again (or resume key)

to retrieve caller.

12. Message Centre, voicemail retrieval key (also soft key option or simply dial your

extension).

13. Transfer key, can be used to transfer calls blind and announced (also soft key

option).

14. Soft keys, these will change depending on the status of handset in idle or busy

modes. Options are New Call, DND, answer/ignore, pickup messages etc.

Polycom VVX300-310

How to use your handset:

Once you have dialled a number, there will be a 3-5 second delay before

connecting the call. This is due to the service awaiting a further command. If

you complete the dialled number then pick-up the handset, press the “dial”

key (left key below screen), press the headset/speakerphone or # key, this

tells the system your number range is complete and will connect the call

without any further delays ie: 0161 123 4567 dial (#)

Answer a Call

Pick up the Handset, or press the Speaker button, or press the Headset button.

Place a call

Dial the number with the handset on hook and after the completion of the

dialled number, pick up the handset/press the headset key/press the dial key or

press the speaker key. Alternatively, pick up the handset (or press the Speaker

or Headset button), dial the number followed by the # or dial button.

Receiving a second call with a call in progress

While ﬁrst call is active, press the ﬂashing red line button or press the Hold

button to put ﬁrst call on hold and answer the second call.

Call Hold

To put a call on hold, press the Hold button. The caller hears a series of three

rapid beeps or Music on Hold.

To resume the call, press the Resume soft key or the Hold key again.

Call Transfer

Announced Transfer – Press either transfer key, dial the extension number and

press dial key, announce the call then press transfer key again.

Blind Transfer – Press either transfer key, dial the extension number, select dial,

once ringing press transfer key once more.

In Idle state softkey reads as:

A = New call

B = Do not disturb

C = Pickup

D = Retrieve

In busy state softkey / LCD

reads as:

A = Line status (green in call)

B = Call details

C = Hold

D = End Call

E = Transfer

F = More Options

Additional screen shots in idle and busy views:

Polycom VVX300-310

Feature Access Codes

When using the codes, you will be guided through the process by an

automated service.

For example, if you want to access your voicemail, Messages key OR dial your

extension, you will then be asked to enter your pass code followed by the #

key. Once entered, you will have a choice to listen to new messages, reset your

greeting etc. Set up code for Voicemail is 1379, this will need changing on ﬁrst

The internal transfer/extension number is the last 3 or 4 digits of your DDI

as displayed on the handset (this will be determined by your company

administrator).

Description Code Additional instructions (attended

announcement)

All codes should be ﬁnished by pressing the dial key or # key to activate the command.

Call forward always on

(to another number):

*72 Followed by forward number and # when

prompted

Call forward always o

(to another number):

*73 Announcement conﬁrms deactivated

Call forward always on (to voicemail): *21 Announcements conﬁrms applied

Call forward always o (to voicemail): #21 Announcement conﬁrms deactivated

Call Park: *68 Press hold key, followed by *68 then follow

instructions

Call Park Retrieve: *88 Dial code then follow instructions

Call Pickup: *98 When other phone is ringing, press soft key or

dial code

Call Return: *69 Dial code

Do Not Disturb on : *78 Dial code or use soft key

Do Not Disturb o : *79 Dial code or use soft key

Polycom VVX300-310

Feature Description:

Call Forwarding Always

Call Forwarding Always enables a user to redirect all incoming calls to another

phone number. Users have the option to activate and deactivate the service by

dialling the feature code.

Call Park/Retrieve

Enables a user to hold a call and to retrieve it from another station within the

group. To park a call, a user depresses the hold key and dials the call park

feature code. The call is parked and the caller is held. To retrieve the call, the

user goes to any phone in the group and dials the call retrieve feature code,

followed by the user’s extension. The call is retrieved and connected to the

retrieving user.

Call Pickup

Enables a user to answer any ringing line within their pick up group. To pickup

a ringing call, a user dials the call pick up feature code. The user is then

connected to the caller. If more than one line in the pickup group is ringing, the

call that has been ringing the longest is answered.

Call Return

Enables a user to call the last party that called, whether or not the call was

answered. To call back the last party that called, the user dials the call recall

feature code. The system stores the number of the last party to call, and

connects the user to that party.

Do Not Disturb

Allows users to set their station as unavailable so that incoming calls are given

a busy tone. Users have the option to activate and deactivate the service by

dialling a feature code or conﬁguring the service via their web interface. A

status indicator on the Toolbar identiﬁes whether this service is enabled.

Voicemail

By accessing the Voice Portal from any phone, users can listen to, save, and

delete each message, as well as move to the previous or next message. During

the playback of a message, users have the option of skipping forward, skipping

back, or pausing. Replies to message senders can be sent, and messages can

be forwarded with an introductory message to one or more group members,

or to the entire group. The Voice Portal also enables users to record their name

and multiple personal greetings for busy and unavailable.

For further information please contact your account manager in the ﬁrst instance or our

helpdesk as below:

Email: service[email protected] | Service desk direct dial: 0844 443 3538

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