Polycom VVX 300 Manuel utilisateur

First Communications

Cloud IP PBX User Guide

(Polycom)

2017

Property of First Communications

First Communications Cloud IP PBX User Guide (Polycom)

Contents

Introduction ......................................................................................................................................... 3

General Phone Operations.............................................................................................................. 4

Polycom VVX 300 Series ................................................................................................................ 4

Polycom VVX 300 Series Quick Reference Guide ............................................................... 5

Polycom VVX 400 Series ................................................................................................................ 6

Polycom VVX 400 Series Quick Reference Guide ............................................................... 7

Polycom VVX 500/600* Series ...................................................................................................... 8

Polycom VVX 500/600 Series Quick Reference Guide ....................................................... 9

Polycom VVX 6000 ....................................................................................................................... 10

Transferring a Call............................................................................................................................. 11

Attended vs. Unattended .......................................................................................................... 11

Blind Transfer .................................................................................................................................. 11

Parking and Retrieving a Call ........................................................................................................ 12

Parking a Call ................................................................................................................................ 12

Retrieving a Call ........................................................................................................................... 12

Voicemail........................................................................................................................................... 13

Setting up & Logging into the General Voicemail ................................................................ 13

Recording a General Greeting ............................................................................................. 13

Setting up Personal Voicemail................................................................................................... 14

Recording a Personal Greeting............................................................................................. 14

Checking Voicemail Remotely.................................................................................................. 15

Voicemail Options Flow .............................................................................................................. 16

Web Portal ......................................................................................................................................... 17

Dashboard ..................................................................................................................................... 17

Phone Tab .................................................................................................................................. 17

User Tab ...................................................................................................................................... 17

Calls Tab ..................................................................................................................................... 18

Call Settings Tab........................................................................................................................ 18

Phone Details Tab..................................................................................................................... 18

Group Profile Tab.......................................................................................................................... 19

First Communications Cloud IP PBX User Guide (Polycom)

Group Services Tab ...................................................................................................................... 19

Group Services: Auto Attendant........................................................................................... 20

Group Services: Hunt Group .................................................................................................. 20

Group Services: Feature Access Codes (FAC)................................................................... 21

Disaster Redirect........................................................................................................................... 22

Call Details ..................................................................................................................................... 23

Changing Music on Hold................................................................................................................ 24

Auto-Attendant ................................................................................................................................ 26

Setting up Auto-Attendant Greeting ....................................................................................... 26

First Communications Cloud IP PBX User Guide (Polycom)

Introduction

Thank you for choosing First Communications as your hosted phone provider.

This document describes the features of your Cloud IP PBX software, phone and web

management portal,

This guide will help you get up and running with your new phone system as soon as

possible. It will help you solve most common frequent issues that customers tend to

come across.

To access the Cloud IP PBX Web Management Portal, click here

https://portal1.mycloudpbx.firstcomm.com/auth/login/.

If after referring to this guide you’re still having a problem with your Cloud IP PBX phone

system, please contact customer care at 800-860-2934.

First Communications Cloud IP PBX User Guide (Polycom)

General Phone Operations

Polycom VVX 300 Series

Item

Description

Screen

Enables you to view menus and data

Message Waiting

Indicator

Flashes red to indicate when you have new messages

Line Keys

Enables you to select a phone line, view calls on a line, or

call a favorite contact

Home Key

Displays the home screen from other screens

Soft Keys

Enables you to select context sensitive keys that displays

along the bottom of the screen

Navigational/Select

Pad

Scrolls through information o options displayed on the

screen

Key Pad

Enter numbers, letters, and special characters

Headset Key

Enables you to place and receive calls through a headset

Speakerphone Key

Enables you to place and receive calls using

speakerphone

Mute Key

Mute local audio during calls and conferences

Volume Key

Adjust the volume of the headset, handset, speaker, and

ringer

Hold Key

Holds an active call or resumes a held call

Messages Key

Enables you to access and manage instant and voice

messages

Transfer Key

Transfer an active call to contact

First Communications Cloud IP PBX User Guide (Polycom)

Polycom VVX 300 Series Quick Reference Guide

Soft Keys

The four buttons immediately below the LCD display are soft keys.

Each soft key performs the action displayed immediately above it.

Soft key behavior is context sensitive –the associated soft key action changes according to the current

phone state.

Place a Call

Enter the desired internal extension or external number.

Lift the receiver or press the speakerphone button to call.

oNote: If handset is picked up first, then number is dialed, user must press the send soft key for

the call to be placed.

Redial

Press the right arrow key to bring up the Placed Calls list.

Use up/down arrow keys to select number to redial.

Press the Dial soft key.

Voicemail Access

To access voicemail messages, press the (Messages) key to the left of the keypad or the Vmail soft

key.

oDepending on your system configuration, you may be asked for your voicemail passcode.

Call Hold

To place a call on hold, press the (Hold) key.

To resume the call, press the Resume soft key.

Call Transfer

To transfer a call, press the (Transfer) key.

Dial the destination number, then press Dial.

When the destination party answers, announce the caller, and press Transfer again to complete the

transfer.

Conference Calling

Place (or receive) a call.

To add another party to the call, press the Confrnc soft key.

Enter the destination number or extension and press Dial.

When the destination party answers, press the Confrnc soft key again.

All parties now join a 3-way call.

Call Forwarding (recommend using web portal)

https://portal1.mycloudpbx.firstcomm.com/auth/login/

To enable call forwarding, press the Forward soft key.

Select the type of forwarding, select a destination, and press the Enable soft key.

The phone display indicates call forwarding is enabled.

To disable forwarding, press the Forward soft key, select type, then press Disable.

First Communications Cloud IP PBX User Guide (Polycom)

Polycom VVX 400 Series

Item

Description

Screen

Enables you to view menus and data

Message Waiting

Indicator

Flashes red to indicate when you have new messages

Line Keys

Enables you to select a phone line, view calls on a line, or

call a favorite contact

Home Key

Displays the home screen from other screens

Soft Keys

Enables you to select context sensitive keys that displays

along the bottom of the screen

Navigational/Select

Pad

Scrolls through information o options displayed on the

screen

Key Pad

Enter numbers, letters, and special characters

Headset Key

Enables you to place and receive calls through a headset

Speakerphone Key

Enables you to place and receive calls using

speakerphone

Mute Key

Mute local audio during calls and conferences

Volume Key

Adjust the volume of the headset, handset, speaker, and

ringer

Hold Key

Holds an active call or resumes a held call

Messages Key

Enables you to access and manage instant and voice

messages

Transfer Key

Transfer an active call to contact

First Communications Cloud IP PBX User Guide (Polycom)

Polycom VVX 400 Series Quick Reference Guide

Soft Keys

The four buttons immediately below the LCD display are soft keys.

Each soft key performs the action displayed immediately above it.

Soft key behavior is context sensitive –the associated soft key action changes according to the current

phone state.

Place a Call

Enter the desired internal extension or external number.

Lift the receiver or press the speakerphone button to call.

oNote: If handset is picked up first, then number is dialed, user must press the send soft key for

the call to be placed.

Redial

Press the right arrow key to bring up the Placed Calls list.

Use up/down arrow keys to select number to redial.

Press the Dial soft key.

Voicemail Access

To access voicemail messages, press the (Messages) key to the left of the keypad or the Vmail soft

key.

oDepending on your system configuration, you may be asked for your voicemail passcode.

Call Hold

To place a call on hold, press the (Hold) key.

To resume the call, press the Resume soft key.

Call Transfer

To transfer a call, press the (Transfer) key.

Dial the destination number, then press Dial.

When the destination party answers, announce the caller, and press Transfer again to complete the

transfer.

Conference Calling

Place (or receive) a call.

To add another party to the call, press the Confrnc soft key.

Enter the destination number or extension and press Dial.

When the destination party answers, press the Confrnc soft key again.

All parties now join a 3-way call.

Call Forwarding (recommend using web portal)

https://portal1.mycloudpbx.firstcomm.com/auth/login/

To enable call forwarding, press the Forward soft key.

Select the type of forwarding, select a destination, and press the Enable soft key.

oThe phone display indicates call forwarding is enabled.

First Communications Cloud IP PBX User Guide (Polycom)

Polycom VVX 500/600* Series

Item

Description

Touchscreen

Enables you to select items and navigate menus on the touch

sensitive screen. Tap the screen to select and highlight screen

items. To scroll, touch the screen, and swipe your finger up, down,

right, or left

Message Waiting

Indicator

Flashes red to indicate when you have new messages

Home Key

Displays the home screen from other screen, and displays the

Lines and Call screen from the home screen

Key Pad

Enter numbers, letters, and special characters.

Headset Key

Enables you to place and receive calls through a headset

Speakerphone Key

Enables you to place and receive calls using the speakerphone

Mute Key

Mutes local audio during calls and conferences.

Volume Key

Adjusts the volume of the ringer, handset and speaker

*Pictured is the Polycom VVX 600. The Polycom 500 has the same button layout but has a smaller touchscreen.

Polycom VVX 500

First Communications Cloud IP PBX User Guide (Polycom)

Polycom VVX 500/600 Series Quick Reference Guide

Home View

Home view displays icon you tap to access phone functions. Touch and hold Page indicator (shown

next) to display more or fewer icons. You can also swipe the screen to display more icons

Place a Call

Lift the handset, press the speakerphone button or headset button.

Enter the number, and then press the green phone icon.

oNote: If handset is picked up first, then number is dialed, user must press the send soft key for

the call to be placed.

Redial

To redial the last number, press the RD button twice.

oTo view previously dialed numbers, press the RD button once and then use the up and down arrow keys to

scroll through the list. Press the Send soft key to dial the highlighted phone number.

Voicemail Access

Tap Messages from Home View and tap Message Center.

Tap Connect and follow prompts

Call Hold

From Lines, Calls, or Active Call View, tap Hold.

oIf you’re in Calls View, remember to highlight the call first.

To resume a held call, tap Resume from either Lines or Calls View.

Call Transfer

From Lines, Calls, or Active Call View, tap Transfer, call the other party.

When you hear the ringback sound, or after you talk with the other party, tap Transfer.

Conference Calling

Call the first party. From Lines, Calls, or Active Call View, tap Confrnc. Dial and connect with the other

party, and tap Confrnc.

From Lines or Calls View, you can:

oTap Hold to hold the conference.

oTap End Call to end the conference.

oTap Manage to manage each participant (if available).

oTap Split to end the conference and hold all participants.

Call Forwarding (recommend using web portal)

https://portal1.mycloudpbx.firstcomm.com/auth/login/

To enable call forwarding, tap Settings from Home View, and tap Features > Forward.

Tap the forwarding type to enable, type a forwarding number, and tap Enable

Disable Call Forwarding

To disable call forwarding, tap Settings from Home View, and tap Features > Forward.

Tap the forwarding type to disable, and tap Disable.

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