Polycom Soundpoint IP series Manuel utilisateur

Polycom SoundPoint/SoundStation/VVX IP

Series

Manual Reconfiguration Procedure

BroadSoft BroadCloud PBX 07/19/2017

WARNING: THIS PROCEDURE DESCRIBES HOW TO MANUALLY RECONFIGURE APOLYCOM SOUNDPOINT IP DEVICE TO WORK

ON THE BROADSOFT BROADCLOUD PBX NETWORK. ONCE THIS PROCEDURE HAS BEEN COMPLETED, ANY PRIOR

CONFIGURATION SETTINGS ON THE DEVICE WILL BE OVERRIDDEN, INCLUDING THE ADMINISTRATOR PASSWORD, AND THE

DEVICE WILL ONLY BE USABLE ON THE BROADSOFT BROADCLOUD PBX NETWORK. THE DEVICE MUST BE RETURNED TO THE

POLYCOM FACTORY DEFAULT CONFIGURATION BEFORE IT CAN BE USED ON ANY NETWORK OTHER THAN BROADSOFT

BROADCLOUD PBX.

Reset the phone to Factory Defaults before continuing.

For SoundPoint IP Series Models: 320*, 321*, 330*, 331*, or 335 (*unsupported)

1. Press the Menu button

2. Select “3. Settings…”

3. Select “2. Advanced…”

4. At the password prompt, enter key in 456 then press the Enter soft key

Note:

●If the password is a known value other than 456, then enter that value instead

●If the password is not 456 and the actual password is not known, then the remainder of this procedure cannot

be performed, and the device cannot be modified for use in the BroadSoft BroadCloud PBX network.

5. Select “1. Admin Settings…”

6. Select “1. Network Configuration…”

7. Using the up/down arrows, highlight “DHCP Menu: …” then press Select

8. Using the up/down arrows, highlight “Boot Server: …” then press Select

9. Using the right/left arrows, highlight “Static” then press the Ok soft key

10. Press Back/Left to return to the Network Configuration menu

11. Using the up/down arrows, highlight “Server Menu: …” then press Select

12. Using the up/down arrows, highlight “Server Type: …” then press Select

13. Using the right/left arrows, select “HTTPS” then press the Ok soft key

14. Using the up/down arrows, highlight “Server Address: “ then press Select

15. Press the # key to change the input type to URL

16. Using the numeric keypad, enter the following case sensitive URL:

For North America

OLDER DEVICES - https://polycom.sipflash.com

For North America

NEWER DEVICES - https://plcm.sipflash.com

For Europe

All DEVICES - https://polycom.broadcloud.eu

Polycom SoundPoint/SoundStation/VVX IP

Series

Manual Reconfiguration Procedure

BroadSoft BroadCloud PBX 07/19/2017

For Australia

All DEVICES - https://polycom.broadcloud.com.au

For FED

All DEVICES - https://polycom.broadcloudgov.us

If you are having trouble flashing your device with these URLs, please contact your technical support team

for assistance.

Notes:

●Use the * key to enter periods (requires a single key press in any key mode)

17. Press the Ok soft key

18. Press Back/Left twice to reach the Save Config screen

19. Press the “Yes” soft key to begin the reboot sequence

Once the boot process has completed, the device will be provisioned for use in the BroadSoft BroadCloud PBX network. If the

station assignment process was properly completed prior to the reboot, the device will boot into a station specific

assigned/usable state. If not, the device will boot into a default unassigned/unusable state, and will remain in this state until

the site administrator has completed the station assignment process. If this occurs, contact your site administrator and

request that station assignment be completed for the device in question.

WARNING: THIS PROCEDURE DESCRIBES HOW TO MANUALLY RECONFIGURE APOLYCOM SOUNDPOINT IP DEVICE TO WORK

ON THE BROADSOFT BROADCLOUD PBX NETWORK. ONCE THIS PROCEDURE HAS BEEN COMPLETED, ANY PRIOR

CONFIGURATION SETTINGS ON THE DEVICE WILL BE OVERRIDDEN, INCLUDING THE ADMINISTRATOR PASSWORD, AND THE

DEVICE WILL ONLY BE USABLE ON THE BROADSOFT BROADCLOUD PBX NETWORK. THE DEVICE MUST BE RETURNED TO THE

POLYCOM FACTORY DEFAULT CONFIGURATION BEFORE IT CAN BE USED ON ANY NETWORK OTHER THAN BROADSOFT

BROADCLOUD PBX.

Reset the phone to Factory Defaults before continuing.

For SoundPoint IP Series Models: 450, 501*, 550, 560, 601*, 650, or 670 (*unsupported)

1. Press the Menu button

2. Select “3. Settings…”

3. Select “2. Advanced…”

4. At the password prompt, enter key in 456 then press the Enter soft key

Note:

●If the password is a known value other than 456, then enter that value instead

Polycom SoundPoint/SoundStation/VVX IP

Series

Manual Reconfiguration Procedure

BroadSoft BroadCloud PBX 07/19/2017

●If the password is not 456 and the actual password is not known, then the remainder of this procedure cannot

be performed, and the device cannot be modified for use in the BroadSoft BroadCloud PBX network.

5. Select “1. Admin Settings…”

6. Select “1. Network Configuration…”

7. Using the up/down arrows, highlight “Provisioning Server…” then press Select

8. Using the up/down arrows, highlight “DHCP Menu: …” then press Select

9. Using the up/down arrows, highlight “Boot Server: …” then press Edit

10. Using the right/left arrows, select “Static” then press Ok

11. Press “Exit” (left arrow on 320/330 models) to return to the Network Configuration menu

12. Using the up/down arrows, highlight “Server Menu: …” then press Select

13. Using the up/down arrows, highlight “Server Type: …” then press Edit

14. Using the right/left arrows, select “HTTPS” then press Ok

15. Using the up/down arrows, highlight “Server Address: “ then press Edit

16. Using the numeric keypad, enter the following case sensitive URL:

For North America

OLDER DEVICES - https://polycom.sipflash.com

For North America

NEWER DEVICES - https://plcm.sipflash.com

For Europe

All DEVICES - https://polycom.broadcloud.eu

For Australia

All DEVICES - https://polycom.broadcloud.com.au

For FED

All DEVICES - https://polycom.broadcloudgov.us

If you are having trouble flashing your device with these URLs, please contact your technical support team

for assistance.

Notes:

●Use the * key to enter periods (requires a single key press in any key mode)

●Use the # key to enter forward slashes (requires three consecutive key presses in either lowercase or uppercase

key modes)

17. Press Ok

18. Press Exit/Back repeatedly until the device is returned to the Advanced menu

19. Select “3. Restart Phone…”

20. Press “Yes” to begin the reboot sequence

Once the boot process has completed, the device will be provisioned for use in the BroadSoft BroadCloud PBX network. If the

station assignment process was properly completed prior to the reboot, the device will boot into a station specific