Polycom SoundStation2W Manuel de service

SoundStation2W™

User Guide and

Administrator Guide

USER GUIDE / ADMINISTRATOR GUIDE

SAVE THESE INSTRUCTIONS

When using your telephone equipment, the following safety precautions should

always be followed to reduce the risk of re, electric shock, and injury to people.

• Read and understand all instructions.

• Follow all warnings and instructions marked

on the equipment.

• Installation must be performed in accordance

with all national wiring rules.

• The outlet to which this equipment is con-

nected must be installed near the equipment,

and must always be readily accessible.

• This equipment can be hazardous if im-

mersed in water. To avoid the possibility of

electrical shock, do not use this equipment

while you are in the bathtub or shower, or

when you are wet. If you accidentally drop

the equipment into water, do not retrieve

it until you have ﬁrst unplugged all cords.

Do not reconnect this equipment until it has

dried thoroughly.

• Avoid using this equipment during electrical

storms in your immediate area. There is a

remote risk of electric shock from lightning.

Urgent calls should be brief. Even though

protective measures may have been installed

to limit electrical surges from entering your

home or business, absolute protection from

lightning is impossible.

• If you suspect a natural gas leak, report

it immediately, but use a telephone

away from the area in question. The

SoundStation2W™’s electrical contacts could

generate a tiny spark. While unlikely, it is

possible that this spark could ignite heavy

concentrations of gas.

• Never push objects of any kind into the

SoundStation2W™ through housing slots as

they may touch hazardous voltage points or

short out parts that could result in a risk of

electric shock. Never spill liquid of any kind

on the telephone. If liquid is spilled, contact

service personnel.

• To reduce the risk of electric shock, do not

disassemble SoundStation2W™. Opening

or removing covers may expose you to

hazardous voltages. Using incorrectly reas-

sembled equipment can cause electric shock.

If your telephone equipment does not work

properly, refer to the section describing how

to connect service.

• For technical support contact Polycom Sup-

port at http://esupport.polycom.com.

• Never install telephone wiring during a

lightning storm.

• Never install telephone jacks in wet locations

unless the jack is speciﬁcally designed for

wet locations.

• Never touch uninsulated telephone wires or

terminals unless the telephone line has been

disconnected from the network interface.

• Always use caution when installing or

modifying telephone lines.

IMPORTANT SAFETY

INSTRUCTIONS

SoundStation2W™ User Guide - 10

Features

LED Indicators

Buttons

Understanding the Display

The LEDs located on the top of

your SoundStation2W™ indicate

the current status of your confer-

ence telephone:

Green - your call is in progress.

Blinking green - a call is incoming.

Red - your call is muted.

Blinking Red - your call is on hold.

Displays a menu

of settings and

options.

Exit

Exits from current screen

to previous menu.

Soft Keys

The screen will display

labels for these keys, to

identify their context-sensi-

tive functions.

Phone

Answers incoming calls,

dials a call, ends a call,

and provides dial tone.

Conference

Call, join, or delete additional

call participants during a confer-

ence call.

Dial Pad

These 12 keys provide the 10 digits, the 2

alphabetic characters, and special characters

available in context sensitive applications.

Mute

Toggle microphone on or off during a

conversation.

Volume

Use these to adjust the volume

of the handset, headset,

speaker, and ringer, as well as

the display contrast.

Select

Choose a menu item.

Scroll

Navigate up or down

through displayed lists.

Signal Strength

Information Area

Battery Life

This Phone’s Number

Soft Key Functions

The screen will display labels for these

keys, to identify their context-sensitive

functions.

SoundStation2W™ User Guide - 13

Using SoundStation2W™

Direct Dial

1. To obtain dial tone, press the

key.

2. Dial the desired number.

► To cancel the call, press the

key.

Indirect Dial

1. From the Ready screen, dial the

desired number.

2. Press the key or the SEND

soft key to make the call.

► If you make a mistake entering

the telephone number, press the

<DEL soft key.

► Press the CANCEL soft key to

cancel the call.

Answering a Call

Press the key or any number key to

answer an incoming call. Pressing the

button will override all other tele-

phone activities. The three LEDs will

blink green when the phone rings.

SEND

► For best performance, charge the console for a full charging cycle

(4 hours for BASIC, 8 hours for EX) prior to rst use.

SoundStation2W™ allows you to place a call over an

analog line or through an analog terminal adapter (ATA).

Several methods are available to initiate a call.

Answering a Second Call

If you are on a call when another call

is received, you will hear a tone if your

phone system is setup to support Call

Waiting.

► Press the Conference button

to answer the incoming call.

This rst call will be automati-

cally placed on hold.

► Switch back and forth between

calls using the conference button

Placing a Call

SoundStation2W™ User Guide - 14

Ending a Call

To end a call, press the key.

Call Hold

When a call is on hold, you cannot hear

your remote party, and they cannot hear

you.

► To place a call on hold, press the

HOLD soft key. The LEDs on the

top of your SoundStation2W™

will blink red.

► To resume a call, press the RE-

SUME soft key.

Call Mute

When a call is muted, you can hear the

remote party, but they cannot hear you.

► To mute a call, press the mute

button . The LEDs on the

top of your SoundStation2W™

will glow red when your call is

muted.

► To release mute, press the mute

button again.

Call Timer

Call progress on an active call is moni-

tored through a local call timer. This is

visible within the active call window on

the display.

SoundStation2W™ User Guide - 18

Language

SoundStation2W™ allows you to select

your preferred language for the phone to

use when displaying information.

To change the language setting:

1. Press the Menu button and choose

Settings.

2. Cycle through the options using

the Scrolling buttons and choose

Language, and then press the Select

button.

3. Cycle through the available languag -

es by pressing the Scrolling buttons

or the <— and —> soft keys.

4. Press the SAVE soft key or Select

button to apply the selected language

setting or the Exit button to cancel

this change.

Conferencing - using the button

If your telephone system supports multi-party call

conferencing, then you can establish multi-party calls

with your SoundStation2W™.

► Check with your System

Administrator to determine the

number of parties that can be

conferenced together.

► Your System Administrator

may need to activate multi-

party conferencing features or

provide you with instructions

specic to your telephone sys-

tem.

Adding a call

1. While on an active call, press

the Conference button

. The rst call is automatically

placed on hold.

2. Dial the number you wish to

call. You may use the Redial or

Direct Dial method.

3. Press the Conference button

or JOIN soft key to join the

second call. To drop the second

call, press the Conference but-

ton again.

1. Press the HOLD soft key to place

the rst call on hold.

2. Press the Conference button

and enter the number you

wish to call. You may use the

Redial or Direct Dial method.

SoundStation2W™ User Guide - 23

Standby Mode

The phone has an automatic power save

function to extend battery operated usage.

The product will switch into Standby

within one minute of being in an idle

inactive state. The console will not go into

Standby if there is an active call, even if

there are pauses in the conversation.

If the console is registered to the base

station, and the phone goes into Standby

mode, the LCD will display a “READY”

message.

The console will switch into Standby

mode even when it is not registered to the

base station. In the case where the console

isn’t registered to the base station and goes

into Standby, the LCD will display a “NO

SIGNAL” message.

Any key press will “wake” the phone up.

All features of the phones are instantly

available by pressing the normal key

sequences. Incoming calls and paging

also functions normally while the phone

is in Standby, and will switch the phone to

active use mode.

► Standby mode saves power but is

not an “Off” function. If you want

to fully turn the unit off, unplug the

battery.

► While in Standby mode, the LCD

display will still show estimated

remaining talk time. Talk time is shown

numerically in hours to the right of the

battery icon.

► The console will switch into Stand-

by, even if it is not registerd to the base

station. For example, if you travel with

the phone to a remote location without

the base station, the console will switch

into Standby to conserve power.

► The console will automatically re-

mode, if it is within range and the base

station is powered.

► In some cases, the phone will not

go into Standby mode when a mobile

phone is plugged in, even if the mobile

phone is not in an active call. In these

cases the LCD message will continue to

say “Mobile Phone In”. Either turn off

the mobile phone, or unplug it from the

console to enable Standby.

► The phone will not go into Standby

while charging.

SoundStation2W™ User Guide - 24

Charging

SoundStation2W™ operates on a

rechargeable lithium ion battery. The

battery needs to be recharged peri-

odically. Use the supplied charger

to recharge the battery while it is

installed in the console. In similar

fashion to a laptop PC or a mobile

phone, the SoundStation2W™ can

be used or continue operation while

being charged. The battery cannot be

recharged outside the console.

► Optimum battery performance

may be achieved only after the

battery is conditioned. The battery

will have to go through four to ve

charge and discharge cycles before

reaching optimum performance.

► Talk time is measured for natu-

ral conversation at optimum volume

levels.

2 cell battery 4 cell battery

Charge Time 4 hours hours

Talk Time 12 hours 24 hours

Standby Time 0 hours 10 hours

Typical talk time and standby time are

shown here:

Charging State

The SoundStation2W™’s display will

indicate when the battery is charging

by animating the battery icon.

Low Power

The SoundStation2W™’s display will

indicate when battery charge is low. The

low battery warning will begin when the

remaining talk time is approximately

20% or less of the full charge capacity.

The warning will be triggered when a

user goes back on-hook after completing

a call. This ensures that the low power

warning is seen by a user. In addition

to a visual message on the console LCD

which will read, “Low Battery, Please

Charge,” you will hear an audible beep-

ing alert.

Battery icon displayed on LCD.

SoundStation2W™ User Guide - 26

LCD Message Summary

The following messages are displayed on the console LCD to represent various

usage conditions.

LCD Message What it means: What you will see:

Ready Phone is in idle state and ready to make calls. Idle screen.

No Signal Signal strength is too weak to carry a call. Antenna icon will show zero bars.

Call Ended The call has been dropped. “Call Ended” with elapsed time

indicated.

Mobile Phone In A mobile phone is plugged in to the mobile phone

jack OR a mobile phone call has been initiated.

“Mobile Phone In”

Searching for

Signal

Attempting to contact the base station to establish

a connection.

“Searching for Signal”

Enter Number Enter the number you wish to dial. Digits of the number you are dialing.

Charging A charger is plugged in and battery is recharging. “Charging”

Base Paging Page button on base was pressed to locate the

console.

Base paging. Press any key to stop

beeping.

Battery Low The charge in the battery has depleted. A

recharge is required to continue reliable operation

of your SoundStation2W™.

The remaining talk time and an

audible warning tone.

Incoming Call Phone received an incoming call. “Incoming Call”

SoundStation2W™ User Guide - 27

No Signal

“No Signal” is displayed when the console loses contact

with the base. Verify the following:

Troubleshooting

► Check that the base station is

powered up.

► Make sure that the console is

not out of the allowed range

(150 feet).

► Move the console to a location

where there are fewer obstruc-

tions or walls between console

and base station.

► If the console and base station

are separated by multiple brick

walls, this will reduce the avail-

able range between the base and

console.

No Dial Tone

The base station must be plugged into an analog tele-

phone jack. If the dial tone is not heard, verify the

following:

► Check that the base is powered

on.

► Check that the console is opera-

tional.

► Check that the base is con-

nected to an analog telephone

(POTS) line.

Does Not Ring

► Check that the ringer is not

turned off. See “Ringer Type

Selection”, page 15.

► Try increasing the ringer vol-

ume.

Flickering LCD

If your screen appears to icker,

it may be because you are using

a certain type of orescent light-

ing in your building. Move the

SoundStation2W™ away from the

lights.

Keypad Input Doesn’t Register

This could happen if you enter infor-

mation too quickly. Press the alphanu-

meric buttons more slowly.

Mufﬂed or “in a well” Reception

This is caused by highly reverberant rooms and people

speaking too far from the microphone.

► Speak closer to the console so

that the microphones pick up

your speech more accurately.

► Add more sound absorbency to

the room.

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