Polycom SoundPoint IP 500 Manuel utilisateur

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15

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Menu

Voice Mail

Do Not Disturb

Hold

Del

Sel

Forward

Conference

Transfer

Call Lists

Speed Dial

Time & Date

Redial

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*#

2

ABC

User Guide

SoundPoint® IP 500 for SIP

USER GUIDE

SoundPoint® IP 500 for SIP

All manuals and user guides at all-guides.com

all-guides.com

Contents

Introduction ............................................... 1

Parts List ................................................... 1

Installing SoundPoint® IP 500 SIP.................. 2

Connecting Network and Power Source................................2

Connecting the Handset and Optional Headset ....................3

Attaching the Base.................................................................3

Features .................................................... 4

Key Descriptions ......................................... 5

Using SoundPoint® IP 500 SIP ....................... 6

Placing a Call ........................................................................6

Answering a Call....................................................................7

Call Hold ................................................................................7

Microphone Mute ...................................................................7

Local Conferencing................................................................8

Transferring a Call .................................................................8

Call Timer...............................................................................8

Ending a Call .........................................................................8

Redial.....................................................................................8

Call Forwarding......................................................................9

Voice Mail ..............................................................................9

Volume Adjustment................................................................9

Do Not Disturb .......................................................................9

Time and Date .......................................................................9

Headset Auto Mode .............................................................10

Display Contrast ..................................................................10

Ring Type.............................................................................10

Call Lists .............................................................................. 11

Local Directory..................................................................... 11

Speed Dial ...........................................................................12

Multiple Lines.......................................................................13

Multiple Call Appearances ...................................................13

Voice and Text Messaging ...................................................14

All manuals and user guides at all-guides.com

Distinctive Ringing / Call Treatment.....................................15

Presence / Status / Buddy Lists...........................................15

Instant Messaging................................................................16

Multilingual Support (Localization).......................................16

Phone Reboot......................................................................16

Troubleshooting ........................................ 17

Safety and Compliance............................... 18

Part 15 Rules .......................................................................18

Class B Digital Device or Peripheral....................................18

Modications........................................................................19

Installation Instructions ........................................................19

Plug Acts as Disconnect Device ..........................................19

Industry Canada (IC) ...........................................................19

CE Mark...............................................................................19

Polycom Limited Warranty

and Limitation Liability .............................. 19

Exclusions ................................................ 20

Warranty Exclusive.................................... 20

Service Agreements................................... 20

Limitations of Liability ............................... 21

Disclaimer................................................ 21

Governing Law ......................................... 21

Copyright Notice ....................................... 22

All manuals and user guides at all-guides.com

1

Thank you for choosing the SoundPoint®

IP 500 SIP, a full-duplex, handsfree

telephone. This unit provides business

telephony features and functions such as

Multiple Call Appearances, Call Hold,

Transfer, and Conference over an IP

network. In this User Guide, you will

nd everything you need to quickly set

up your new telephone. Be sure to verify

with your System Administrator that your

network is prepared for conguring your

SoundPoint IP 500 SIP telephone or con-

sult the Administrator Guide SoundPoint

IP SIP for more information. As well, be

sure to read the Parts List, and the Safety

Notices section in this guide before you

set up and use the SoundPoint IP 500 SIP

telephone.

Introduction

Parts List

The following items are included in your

SoundPoint IP 500 SIP package. Check

this list before installation to ensure that

you have received each item. If you are

missing any items, please contact your

SoundPoint IP 500 SIP reseller.

Polycom SoundPoint IP 500 SIP

Handset & Handset Cord

Network / Power Cable

Power Adapter

(specication varies according

to country)

Phone Base

User Guide

Hold

Del

Sel

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

0

Directories

Services

Call Lists

Conference

Transfer

Redial

All manuals and user guides at all-guides.com

2

Installing SoundPoint® IP 500 SIP

This section provides basic installation

instructions and information for obtaining

the best performance with the SoundPoint

IP 500 SIP telephone. If you require addi-

tional information or assistance with your

new telephone, please contact your System

Administrator.

The SoundPoint IP 500 SIP User Guide

includes regulatory compliance infor-

mation that your System Administrator

should review and can also be found at

http://www.polycom.com.

Connecting Network and Power Source

AC Power Option

LAN PC HEADSET HANDSET

LAN PC HEADSET HANDSET

In-Line Power Option

LAN PC HEADSET HANDSET

Cisco™ In-Line Power Cable

(Part No.2457-11014-001)

OR

IEEE 802.3af In-Line

Power Cable

(Part. No 2457-11077-001)

Cisco™Catalyst™ In-Line

Power Switch

IEEE 802.3af compliant

In-Line Power switch

Connect the keyed end of the sup-

plied Network Cable to the LAN

jack on the telephone, and connect

the shorter end to the network

(LAN) port. Connect the DC plug

of the AC wall adapter into the sup-

plied LAN cable as shown.

If the telephone is connected to a compat-

ible ethernet switch that can provide in-line

power, the telephone will use that power

option. Simply plug the keyed end of the In-

Line Power Cable (optional accessory) into

the LAN jack on the telephone and connect

the shorter end of this cable to an available

power and data port on the In-Line Power

switch. The AC wall adapter is not required

when using In-Line power.

(Optional)

Wall network or switch port.

All manuals and user guides at all-guides.com

3

LAN PC HEADSET HANDSET

Connecting the Handset and Optional Headset

Attaching the Base

(Optional)

LAN PC HEADSET HANDSET

1. Connect the short straight end

of the telephone cord to the

handset and the corresponding

longer straight end of the cord to

the handset jack on the back of

the telephone.

2. Connect the headset (optional

accessory) to the headset jack on

the back of the telephone.

1. Place all cords in the recessed area

above the modular jacks as shown.

2. Align the two protrusions on the

bracket with their corresponding

holes in the telephone and snap

them together to lock the base to the

telephone.

For a list of currently supported headsets,

go to: http://www.polycom.com

All manuals and user guides at all-guides.com

all-guides.com

4

Features

Line/Speed Dial Keys

Use these keys to activate up to three lines or speed

dials that can be assigned to your telephone.

Speakerphone

Microphone Mute

Headset

Feature Keys

Access important features

using these keys.

Dial Pad

These 12 keys provide

the 10 digits, the 26 alphabetic

characters, and special characters available in context

sensitive applications. Volume / Display Adjustment Keys

Use these to adjust the volume of the handset,

headset, speaker, and ringer, as well as the display

contrast.

Hold

Hookswitch

Speaker

For ringer and

handsfree audio

output.

Indicator

This will alert you to

incoming calls, new

messages, and other

events.

Graphic Display

Shows information

about calls, messages,

soft keys, time, date,

and other relevant

data.

Handsfree Microphone

This works best when the telephone is placed on a hard, at surface.

Hold

Del

Sel

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

0

Directories

Services

Call Lists

Conference

Transfer

Redial

Hold

Del

Sel

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

0

Directories

Services

Call Lists

Conference

Transfer

Redial

Display Control

Keys

Use the arrow keys

to scroll through the

displayed information.

Use the Sel key to select

a eld of displayed data

and the Del key to

delete it.

Soft Keys

The screen will display

labels for these keys,

to identify their context-

sensitive functions.

All manuals and user guides at all-guides.com

5

Key Description

Hold

Del

Sel

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

0

Directories

Services

Call Lists

Conference

Transfer

Redial

Line or Speed Dial keys.

Hold

Del

Sel

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

0

Directories

Services

Call Lists

Conference

Transfer

Redial

Access to local directories and call lists.

Hold

Del

Sel

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

0

Directories

Services

Call Lists

Conference

Transfer

Redial

Access to special services (future implementation).

Hold

Del

Sel

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

0

Directories

Services

Call Lists

Conference

Transfer

Redial

Access to Missed, Placed and Received calls.

Hold

Del

Sel

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

0

Directories

Services

Call Lists

Conference

Transfer

Redial

Allows setup of a 3-way local conference.

Hold

Del

Sel

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

0

Directories

Services

Call Lists

Conference

Transfer

Redial

Transfer of current call to third party.

Hold

Del

Sel

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

0

Directories

Services

Call Lists

Conference

Transfer

Redial

Dials last number dialed from the telephone.

Places current active call in Hold state.

Allows for handsfree communication during calls.

Mutes audio transmission locally during calls.

Allows users to place and receive calls through an optionally con-

nected headset.

Hold

Del

Sel

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

0

Directories

Services

Call Lists

Conference

Transfer

Redial

Cancels ringing and directs incoming calls to your Voice Mail (if

supported).

Hold

Del

Sel

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

0

Directories

Services

Call Lists

Conference

Transfer

Redial

Place/receive text and voice messages.

Hold

Del

Sel

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

0

Directories

Services

Call Lists

Conference

Transfer

Redial

Access local and server features.

Hold

Del

Sel

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

0

Directories

Services

Call Lists

Conference

Transfer

Redial

Hold

Del

Sel

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

0

Directories

Services

Call Lists

Conference

Transfer

Redial

Select and Delete controls for options and text within local menus.

Scrolling of lists and control of text/number entry on display.

Hold

Del

Sel

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

0

Directories

Services

Call Lists

Conference

Transfer

Redial

Soft keys to select from various context-sensitive options.

Hold

Del

Sel

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

0

Directories

Services

Call Lists

Conference

Transfer

Redial

Volume keys to adjusts audio and ringer volume.

Dial Pad General dialing and alphanumeric entry (incl. special characters).

Key Descriptions

Hold

Del

Sel

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

0

Directories

Services

Call Lists

Conference

Transfer

Redial

Hold

Del

Sel

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

0

Directories

Services

Call Lists

Conference

Transfer

Redial

Hold

Del

Sel

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

0

Directories

Services

Call Lists

Conference

Transfer

Redial

Hold

Del

Sel

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

0

Directories

Services

Call Lists

Conference

Transfer

Redial

Hold

Del

Sel

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

0

Directories

Services

Call Lists

Conference

Transfer

Redial

All manuals and user guides at all-guides.com

6

Using SoundPoint® IP 500 SIP

Placing a Call

Using the Handset:

1. To obtain dial tone, pick up the handset.

2. Dial the desired number,

OR

Dial by SIP URL or IP† address:

• After obtaining dial tone press the Name soft key

• Enter URL or IP (press * for “.” and # for “@”)

• Press Send to complete the call.

Using Handsfree Speakerphone Mode:

1. With the handset on-hook, press a line

key,

Hold

Del

Sel

Conference

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Directories

Services

Call Lists

Buddy Status

My Status

Redial

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

0

, or NewCall to obtain dial tone.

2. Dial the desired number,

OR

Dial by SIP URL or IP† address.

Using the Headset:

1. With the optional headset connected,

press the

Hold

Del

Sel

Conference

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Directories

Services

Call Lists

Buddy Status

My Status

Redial

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

0

key to obtain dial tone.

2. Dial the desired number,

OR

Dial by SIP URL or IP† address. See also Headset Auto Mode.

During a call, users can alternate

between handset, headset, or

handsfree modes by pressing the

Hold

Del

Sel

Conference

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Directories

Services

Call Lists

Buddy Status

My Status

Redial

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

0

and

Hold

Del

Sel

Conference

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Directories

Services

Call Lists

Buddy Status

My Status

Redial

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

0

keys.

In all cases, the active call will appear on the

display showing call duration and destination.

Users also have the option to dial directly

from the dial pad without lifting the handset.

Simply enter the number and press the Dial soft

key.

†Examples: 10.3.0.42

[email protected]

sip: [email protected]

To obtain the IP address of your telephone,

press

Hold

Del

Sel

Conference

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Conference

Forward

Transfer

Call Lists

Speed Dial

Redial

Menu

Voice Mail

Do Not Disturb

ABC

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followed by System Status and

General. The IP address is listed together with

other network information.

All manuals and user guides at all-guides.com

7

Answering a Call

Using the Handset:

Pick up the handset.

The active call will appear on the display

showing call duration and destination.

Using Handsfree Speakerphone Mode:

With the handset on hook, pressing

Hold

Del

Sel

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Hold

Del

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Directories

Services

Call Lists

Buddy Status

My Status

Redial

Menu

Messages

Do Not Disturb

ABC

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MNOJKLGHI

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or the line key (

Hold

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2

ABC

Hold

Del

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Directories

Services

Call Lists

Buddy Status

My Status

Redial

Menu

Messages

Do Not Disturb

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MNOJKLGHI

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) opposite the

incoming call will answer in Handsfree

Speakerphone Mode.

Using the Headset:

Pressing

Hold

Del

Sel

Conference

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OPER

*#

2

ABC

Hold

Del

Sel

Directories

Services

Call Lists

Buddy Status

My Status

Redial

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

0

or the line key (

Hold

Del

Sel

Conference

1 3

DEF

5

JKL

4

GHI

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MNO

8

TUV

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PQRS

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WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Directories

Services

Call Lists

Buddy Status

My Status

Redial

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

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WXYZ

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)

will answer the call through an option-

ally connected headset.

Call Hold

During a call, press

Hold

Del

Sel

Conference

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MNO

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OPER

*#

2

ABC

Hold

Del

Sel

Directories

Services

Call Lists

Buddy Status

My Status

Redial

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

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or the Hold soft key.

The call will be placed on hold and indicated

on the display. The remote party will also

see a “Held” call on their telephone display.

Press

Hold

Del

Sel

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OPER

*#

2

ABC

Hold

Del

Sel

Directories

Services

Call Lists

Buddy Status

My Status

Redial

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

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OPER

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again or the Resume soft key to

retrieve the call.

If multiple calls are on hold, use the line

keys on the left of the display to select a

call then press the Resume soft key or line

key again to retrieve the call.

Microphone Mute

While on a call, press

Hold

Del

Sel

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OPER

*#

2

ABC

Hold

Del

Sel

Directories

Services

Call Lists

Buddy Status

My Status

Redial

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

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OPER

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. The LED on the

telephone lights up and a ashing micro-

phone on the display indicates that the other

party (parties) cannot hear you.

If on an active call on a telephone with

multiple lines, pressing the Answer soft

key places the previous active call on

hold to answer the new incoming call.

Pressing Answer will also answer the

call in the previously connected mode.

Incoming calls may be

ignored by pressing the

EndCall soft key or

Hold

Del

Sel

Conference

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JKL

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GHI

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MNO

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TUV

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WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Directories

Services

Call Lists

Buddy Status

My Status

Redial

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

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.

This will cancel ringing on

the telephone and transfer

the caller to Voice Mail (if

supported).

Microphone Mute applies to all modes:

handset, headset, and handsfree. You can

still hear all other parties while Mute is

enabled.

To turn off Microphone Mute, press

Hold

Del

Sel

Conference

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JKL

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GHI

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MNO

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TUV

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WXYZ

0

OPER

*#

2

ABC

Hold

Del

Sel

Directories

Services

Call Lists

Buddy Status

My Status

Redial

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

0

again.

All manuals and user guides at all-guides.com