Polycom Realpresence trio 8800 Fiche technique

Telstra Trio 8800 Conference Phone Feature Guide | August 2016 Page 1

Polycom Trio 8800 Feature Guide

The following screens display on the

RealPresence Trio 8800:

Home Screen –displays your messages,

settings and information

Place a Call Screen –enables quick

access to the dial pad, contacts and Recent

Calls.

Calls Screen –displays all active and held

calls on your line

To move between the Home Screen and

the Call Screen:

From the Home screen

Tap

Tap Recent Calls, Active Calls or

Contacts

Display the Home Screen

You can display the Home screen from any

screen or menu.

To view the Home screen:

Tap

Tap Home .

Place a Call Screen

The Place a Call screen is displayed when

you tap the Place a Call icon on the

Home Screen. From the Place a Call

screen, you can access the dial pad,

Contacts and Recent Calls.

Calls Screen

The Calls screen is displayed when you

place a call and you have an active call in

progress. When you have an active call in

progress, the name and number of the

contact you are talking with and the

duration of the call is displayed in the Calls

screen.

Active call on the Calls screen

You use the display screen on the phone to

handle calls, adjust volume, redial

numbers, navigate screens, enter data and

select options.

Telstra Trio 8800 Conference Phone Feature Guide | August 2016 Page 2

Polycom Trio 8800 Feature Guide

A Page Indicator shows at the bottom of

the screen and indicates the page you are

currently viewing (if there are multiple

screens). You can press and hold the Page

Indicator to control how many icons display

on the Home screen.

Two calls on the Calls screen

The Touch Pad appears when you have an

active call. Use to select specific functions.

Navigation

Swipe the screen to navigate or scroll up,

down, left or right, through on-screen menu

items.

In the active Call Screen use the Back

button or the Home button to return to the

Home screen.

Mute

The mute buttons are used to Mute and Un-

mute the microphone during a call.

Mute button Unmute Button

Volume

When the phone is idle adjust the ringer

volume by pressing +/- on the volume

button.

During a call, press the +/- to adjust the

speaker volume.

Dial pad

The dial pad is used to enter numbers,

letters, special characters and blank spaces

It is accessed from the Home screen by

tapping

Phone status is indicated by three bi-colour

LED’s located above the microphones, and

by a call icon located on the screen.

LED Status indicators

Solid red - A muted call

Flashing red –A held call

Solid Green –A dial tone is available,

dialling is in progress, or a call is in

progress

Flashing Green –An incoming call

Line and call indicators

Icon

Line or Call

state

Description

Active Call

A call is in progress

Placing a Call

The phone is calling

a number

Do Not

Disturb

The Do Not Disturb

feature is enabled.

Your phone will not

ring

Forwarding

The Always

forwarding feature

has been enabled

on your phone

Telstra Trio 8800 Conference Phone Feature Guide | August 2016 Page 3

Polycom Trio 8800 Feature Guide

Hold

A call or conference

is on hold

Messages

You have one or

more new messages

Registered

Line

The phone can

place and receive

calls

Missed Call

Missed audio call

Unregistered

Line

The phone is unable

to place and receive

calls

RealPresence Trio 8800 can manage a

maximum of 24 active, incoming, and held

audio calls at a time. However, you can

have only one active call in progress with

numerous other incoming calls or calls on

hold.

During a call the phone displays the name

and number of the party you are talking

with and the duration of the call.

You can place a call by doing one of the

following:

From the Home Screen

Tap Place a Call , then enter

the phone number

Tap to place the call

To place a call from a call list

From the Home Screen

Tap

Tap Recent Calls or Place a Call

Recent Calls will list:

Missed Calls

Received Calls

Placed Calls

Calling from a Directory

You can place a call from the Contact

Directory or the Corporate Directory

Tap Contacts from the Home

Screen

Tap a contact

From the Details screen, tap

next to the number you want to call

In the Search field, enter your

contact’s first or last name

Tap the contact

In the Details screen, tap next

to the number you want to call

Redialling

Tap Recent Calls on the

Home screen

Tap the Number you wish to call

Telstra Trio 8800 Conference Phone Feature Guide | August 2016 Page 4

Polycom Trio 8800 Feature Guide

You can answer your calls when your

phone is idle, when you have held calls or if

you are currently in a call.

Note: If you answer a call while you are

already on another call, the active call will

be put on hold.

To answer a call

Tap Answer

To decline a call

Tap Decline

To answer a call when you are on an

active call

If you are in a call when an incoming call

arrives, a call waiting tone beeps and the

Incoming Call window is displayed

Tap Answer

In an active Call

Tap End Call

Held Call

To end a held call:

Tap the held call

Tap Resume

Tap End Call

While your phone is ringing

Tap Decline (The call ends before

it can connect)

In an active call

Tap Hold

To resume a held call

Tap Resume

You have the option of announcing a

transferred call or transferring

unannounced.

Announced Transfer

While on a call

Tap Transfer

(The active call is placed on Hold)

Enter a number or choose a contact

After speaking to the second party, Tap

Complete Transfer

Unannounced Transfer

While on a call

Tap Transfer

Enter number of second party or select

contact

Tap Complete Transfer

Note: Transfer may be cancelled at any

time during the establishment by tapping

Cancel. The original call is resumed

You can initiate a conference call with four

contacts and hold, resume, or split a

conference call. The RealPresence Trio

8800 can manage a maximum of 12 active

or held conference calls at a time.

However, you can have only one active

conference call in progress with numerous

other conference calls on hold.

Initiate Conference Calls

You can initiate a conference by adding a

contact during an active call and merging

the contacts into a conference call.

To initiate a conference call:

Call a contact.

Once the contact answers, tap Add

The call is automatically placed on Hold.

Enter another contact’s number or select

a contact from Contacts or Recent Calls.

Tap Merge Calls

The contact is added to the conference.

Add Additional Participants to a

Conference Call

You can add up to four contacts to a

conference call.

Telstra Trio 8800 Conference Phone Feature Guide | August 2016 Page 5

Polycom Trio 8800 Feature Guide

To add additional participants to a

conference call:

During an active conference call

Tap Add Participant

Enter the contact’s number or select a

contact from Contacts or Recent Calls.

When the caller answers

Tap Merge Calls

Caller is added to the conference call.

Mute All

To mute all conference participants:

Tap Mute All

Ending a Conference Call

By default, when you end a conference call,

your connection to the call ends, and the

other participants in the conference remain

in the call.

To end a conference call:

During a conference call:

Tap Hang Up .

Hold Conference Calls

When you place a conference call on hold,

you place all conference participants on

hold.

To place a conference call on hold:

Tap the Conference call

Tap Hold

Tap Back

If you’re in the Calls screen, highlight the

conference first.

Resume Conference Calls

Resuming a held conference call enables

all participants to hear the audio of

everyone on the call.

To resume a held conference call:

Tap Resume

Manage Conference Call Participants

If your system administrator enables the

conference management feature, you can

mute and remove participants from the

conference.

To manage a participant in a conference

call:

During an active conference:

Tap the participant

Do one of the following:

Tap Far Mute to mute the

participant. The muted participant can

hear everyone, but no one can hear the

muted participant.

Tap the participant again

Tap Hang Up to remove the

participant from the conference

From the Home screen

Telstra Trio 8800 Conference Phone Feature Guide | August 2016 Page 6

Polycom Trio 8800 Feature Guide

Tap Place a Call

Enter your VMR number

You have now joined the meeting.

If you are the host:

Tap Dial Pad and enter the # key to

host the meeting.

Add your PIN number.

Wait for other participants to join the

meeting.

Tap End Call at any stage to

disconnect from the meeting.

You can set up your phone to forward calls

to another party. You can choose to

forward all incoming calls, or just those

when you are on another call or when you

don’t answer. Your phone will answer calls

even if you enable the Do Not Disturb

feature.

To forward all incoming calls to a

contact

Tap Settings

Tap Features

Tap Forward.

From the Forwarding Type Select screen,

select a forwarding type:

Always Forwards all incoming calls.

No Answer Forwards all unanswered

incoming calls.

Busy Forwards incoming calls when you’re

in a call.

Enter a number to forward calls to, tap

Done and tap Enable.

If you selected the No Answer option, you

can enter the number of rings before the

system forwards the call. The default is set

to nine.

After you have enabled the call forwarding

feature, The forwarding number or name of

the contact you chose displays in the status

bar, and when you select Always as your

forwarding option, the forwarding icon is

displayed on the line.

Disable Forwarding

Tap Settings

Tap Features

Tap Forward

Tap Always, No Answer or Busy

Remove the number

Tap Done

Tap Disable

When you enable Do Not Disturb (DND),

you prevent your phone from ringing. All

incoming calls are sent directly to

voicemail. (if voicemail has been set up). All

calls received while DND is enabled, will be

displayed in your Missed Calls list. When

you enable DND, the following occurs:

The DND icon is displayed in the top

right corner of the screen.

To enable and Disable Do Not Disturb

Tap Settings

Tap Features

Tap Do Not Disturb

Tap Enable

Disable Do Not Disturb

Tap Settings

Telstra Trio 8800 Conference Phone Feature Guide | August 2016 Page 7

Polycom Trio 8800 Feature Guide

Tap Features

Tap Do Not Disturb

Tap Disable

Your phone maintains lists of Missed,

Received and Placed calls. Each list can

hold up to 100 entries. If you miss a call,

your screen will display the number of

missed calls next to Recent calls on the

Home screen. After you have viewed

information about a missed call, the

message on the screen is removed.

From Call lists, you can view call details

including time, date and caller, Edit list

details, Call back an entry, Save entry to a

directory or Clear an entry from the list.

View Call Lists

From the Home screen

Tap Recent Calls

Your Call List is displayed. Scroll up and

down the list by swiping the screen

Tap the caller to call

You can change the backlight intensity on

your phone. There are three different

settings available to you:

Backlight On –The brightness of the

screen when there is phone activity

Backlight Idle –The brightness of the

screen when there is no activity

Maximum Intensity –The brightness scale

that applies to both Backlight On and

Backlight Idle intensities

Set Backlight On Intensity:

Tap Settings

Tap Basic

Tap Backlight Intensity.

Tap Backlight On Intensity.

Tap the intensity you want. The default

is High.

Set Backlight Idle:

From the Backlight Intensity screen

Tap Backlight Idle Intensity.

Tap the intensity you want, and tap

Back. The default is Low.

Set Maximum Intensity:

Tap Maximum Intensity.

Tap Up or Down, or drag your finger

along the slider, to increase or decrease

the maximum intensity the screen

displays.

Tap the Home icon to return to the

Home screen at any time.

You are notified of new voicemail

messages in two ways:

The number of voicemails display on the

Voicemail option in the menu or an audible

alert is played.

From the Home screen:

Tap Settings

Tap Features

Tap Voicemail

Tap Message Centre

From the Messages screen

Tap Connect and follow the prompts to

access your messages

Set or Change your Voicemail Greeting

Contact your system administrator or

service provider for information on setting

your voicemail greeting.

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