Poly VVX 250 Manuel utilisateur

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Poly VVX 250 | 350 | 450

Quick Start Guide

VVX 250 VVX 450

VVX 350

Poly Feature Keys

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Keys Key Description

Press this key to use the speakerphone

Press this key to access voicemail

Press this key to place a call on hold

Press this key to activate headset mode

Press this key to activate the mute feature

Press this key to exit + go to the home screen

Press this key to adjust the volume

• Press during a call to adjust the call volume

• Press when idle to adjust the ringer volume

Press this key to access your directory

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Place Calls

Do one of the following:

• Pick up the handset, press or , enter

the phone number and press Send.

• Enter the phone number ﬁrst, then press Dial

and pick up the handset or press or

• Press the line key, enter the phone number and

select Send.

• Select New Call, enter the phone number and

press Send.

Do Not Disturb (DND)

1. To activate or deactivate DND: Press the DND

soft key when the phone is idle.

Answer Calls

You can answer calls using the handset, speaker-

phone or a headset.

To answer calls do one of the following:

• To answer with the speakerphone, press or

press the Answer soft key.

• To answer with the handset, simply pick up the

handset.

• To answer with the headset, press .

End Calls

You can only end active calls. To end a held call, you

must resume it ﬁrst.

To end an active call:

• Replace the handset in the cradle, press

or or press the End Call soft key.

To end a held call:

• Highlight the held call and press Resume.

• Press End Call.

Hold + Resume Calls

You can have multiple calls on hold and resume a

call at any time.

To hold a call:

• Highlight the call and press the Hold soft key or

press

To resume a call:

• Highlight the call and press the Resume soft

key or press

The two ways to transfer calls:

1. Blind

2. Consultative

To transfer a call:

• Press the Transfer soft key or press

• Choose Blind or Consultative

• Input the number, extension or contact then

press Send.

• If you select Blind, then the call will be trans-

ferred immediately.

• If you select Consultative, you will be able to

speak to the receiving party and when done ei-

ther press the Transfer soft key or press to

transfer the call.

The Basics

Transfer Calls

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To park a call:

During an active call:

• Press an unoccupied Park key, the call will be

parked to that key on all phones.

To resume the call:

• Press the Park key from any phone.

To page through the phone:

• Press the “More” Soft Key

• Press the “Paging” Soft Key

• Choose the group to page (Typically Default)

• Press the “Page” Soft Key

• Speak after you hear the tone.

•

Activate/Deactivate DND:

• Press the “More” soft key on your phone

• Press the DND Key

To program/activate call forwarding:

• Press the “More” soft key

• Press the “Forward” soft key

• Highlight Always and press “Select”

• Enter in the Ten Digit Number

• Press the “Enable” soft key

Parking a Call 3-Way Conferencing

Do Not Disturb (DND)

Initiating a 3-way conference call

• During an active call, press the “More” Soft Key

• Then Press the “Confrnc” Soft Key. The ﬁrst

call will be placed on hold.

• Enter the extension or external number of the

second party, then press the “Send” soft key.

• Once connected to the new call, press the

“More” Soft Key again.

• Then Press the “Confrnc” Soft Key. The Calls

will be placed in conference

• Hang up the handset to disconnect all parties

or press “End Call”.

To view call history:

While the phone is idle:

• Press the down button from the navigation

circle, this will open call logs.

• Press the “Type” Soft Key to toggle between All,

Missed, Received + Placed, then press “Select”

Soft Key

• Select an entry from the list using the up/down

buttons in the navigation circle.

• To place a call to the selected number, press the

“Dial” Soft Key.

• To view information about the entry: press the

“Info” Soft Key

• To add to your Local Directory: Press “Info”

then “Save” Soft Keys

Call History

Paging

Forwarding

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Voicemail

To listen to your voicemail:

The message waiting indicator on the idle screen

indicates that one or more voice messages are

waiting in the message center.

• Press the Key or dial 5001

• Enter your voicemail password when prompted.

• To listen to new messages, press 1.

• Listen to the prompts for other options

• When ﬁnished, hang up or press # to repeat

options.

Recording a voicemail greeting

• Call into your voicemail (see above steps).

• Press 0 for Mailbox Options.

• Press 6 for the greetings menu.

• Press 1 to record greetings and choose your

greeting number

• Follow the prompts to review and make active.

💡

Pro Tip: You can manage your greetings via the

My Votacall User Portal

👇

https://myvotacall.com/portal/

• Press the chitchat soft key and say the ﬁrst and

last name of the person you are trying to reach.

• The chitchat Assistant (Sandy) will say the

matching options.

• Say “Yes” to select an option and the chitchat

Assistant will connect you.

For more on the chitchat speech assistant

👇

https://www.votacall.com/platform/chitchat

Speech Enabled VoIP

To access Votacall’s Polycom Training videos

👉

CLICK HERE

Still have questions?

Reach out to your Votacall Support Team

👉

CLICK HERE

chit chat

Voicemail Transfer

To transfer a call directly to voicemail, during an

active call:

• During an active call hit the “More” Soft key.

• Press the “Xfer 2 VM” Soft Key.

• Enter the ext number of the VM box.

• Press “Enter” Soft Key to complete the transfer

to voicemail

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